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| December 2017 |
| Complaint about Kinex / Verastar Ltd on Twitter ‘Is Sally on your payroll? Any decent business should avoid this company at all cost.’ |
| Complaint about Woav / Verastar Ltd on Trustpilot ‘Avoid.....The worst telecom company I have ever used’ |
| Complaint about Kinex / Verastar Ltd on Trustpilot ‘Very bad customer servers’ |
| Complaint about Kinex / Verastar Ltd on Trustpilot ‘Worst company I have been with can’t wait for contract to finish,’ |
| Complaint
about Woav / Verastar Ltd on
Twitter @WoavUK
I still have no broadband post switch.... |
| Complaint about Unicom / Verastar Ltd on Trustpilot ‘Avoid like the Plague!!’ |
| Complaint about Kinex / Verastar Ltd on Twitter @kinexuk - the company for the small businesses... my arse ! Wish I hadn’t been hoodwinked into changing now ! Thanks |
| Complaint about Kinex / Verastar Ltd on Twitter ‘Morning everyone, just a festive reminder to avoid signing up to @kinexuk like the plague. A shambles of a company, contractural and dreadful technical support. Seriously, avoid.’ |
| Complaint about Unicom / Verastar Ltd on Trustpilot ‘Nightmare to deal with. Try all the tricks to get you to stay with them’ This Bad review about Unicom was taken offline by Trustpilot after Unicom reported the review |
| Complaint about Kinex / Verastar Ltd on Trustpilot "Easy to switch" - what a lie that is!’ |
| Complaint about Kinex / Verastar Ltd on Trustpilot ‘Utterly useless company, stay well clear.’ |
| Complaint about Unicom / Verastar Ltd on Trustpilot ‘Totally Useless and causing a great deal of stress emails from debt collection companies’ |
| Complaint about Unicom / Verastar Ltd on Trustpilot ‘Avoid this company at all costs ! Worst Company I have ever dealt with’ |
| Complaint about Unicom / Verastar Ltd on Twitter ‘I'm currently trying to get out of a Unicom contract, they want me to pay a £1100 altogether to cancel.’ |
| Complaint about Kinex / Verastar Ltd on Twitter ‘Please @kinexuk if it’s not too much trouble, if you can find the time to FIX THE DAMN BROADBAND I shall be grateful.’ |
| Complaint about Kinex / Verastar Ltd on Twitter ‘I need help from kinex right now. Our broadband has failed but kinex are uncontactable. I’d struggle to give them any stars.’ |
| Complaint about Clear Business / Verastar Ltd (Formerly Titan Telecom) ‘STOP calling. Do not sign up with these cowboys.’ This Bad review about Clear Business was taken offline / deleted by Trustpilot after Clear Business reported the review |
| Employee complaint about Unicom / Verastar Ltd on Glassdoor "Full time Telesales" “High labour turnover - Don't expect to make friends as they'll be gone next week” |
| Employee complaint about Kinex / Verastar Ltd on Glassdoor ‘Very long hours 8.30-6pm with first half hour un-paid’ |
| Complaint about Kinex / Verastar Ltd on Trustpilot ‘Not what you thought it would be!’ |
| Complaint about Kinex / Verastar Ltd on Trustpilot 'Terrible company' |
| Employee complaint about Kinex / Verastar Ltd on Indeed 'Worst place ever - No empathy for staff - Lied to non stop' |
| Complaint about Kinex / Verastar Ltd on Trustpilot ‘A salesman came to my office and said he could match the service BT was currently providing’ |
| Complaint about Woav / Verastar Ltd on Trustpilot ‘Absolutely terrible customer service, frustrating, time-consuming, worst ever.’ |
| Complaint about Clear Business / Verastar Ltd on Trustpilot ‘Cowboy company’ |
| Complaint about Kinex / Verastar Ltd on Trustpilot ‘No one took responsibility. False representations. Mis selling.’ |
| Complaint about Unicom / Verastar Ltd on Trustpilot ‘Constantly barrage you with sales calls.’ |
| Complaint about Clear Business / Verastar Ltd (Formerly Titan Telecom) on Trustpilot 'Do not trust this company’ |
| Employee complaint about Kinex / Verastar Ltd on Indeed ‘Would give less than 1 if i could!’ |
| Employee complaint about Verastar Ltd on Glassdoor "Worst company ever" |
| Complaint about Unicom / Verastar Ltd on Trustpilot ‘They have bullied me to upgrade my internet to broadband and i did it’ |
| Complaint about Titan Telecom (Now called Clear Business) on Twitter ‘@TitanTelecomUK shocking customer service and internet speed.’ |
| Complaint about Clear Business / Verastar Ltd (Formerly Titan Telecom) on Trustpilot ‘Fellow small business owners’ ‘Never ever switch to this company and they are absolute RUBBISH’ |
| Complaint about Kinex / Verastar Ltd on Twitter ‘@kinexuk why is it impossible to upload files and use the internet on your service, so slow! Never had a problem with BT I'm afraid!!!’ |
| Complaint about Kinex / Verastar Ltd on Trustpilot ‘Cowboy's from start to finish’ |
| Complaint about Clear Business / Verastar Ltd (Formerly Titan Telecom) on Trustpilot 'STOP calling' This Bad review about Clear Business was taken offline by Trustpilot after Clear Business reported the review |
| November 2017 |
| Complaint about Titan Telecom (Now called Clear Business) on Twitter ‘@TitanTelecomUK biggest crooks ever @RipOffBritain I suggest you investigate this crowd’ |
| Complaint about Titan Telecom (Now called Clear Business) on Twitter ‘@TitanTelecomUK appalling service from you today!! A morning wasted for nothing! Angry doesn't cover it’ |
| Complaint about Clear Business / Verastar Ltd (Formerly Titan Telecom) on Trustpilot ‘One of the most unprofessional; and extremely Lax companies I have ever come across.’ This Bad review about Clear Business was taken offline by Trustpilot after Clear Business reported the review |
| Complaint about Kinex / Verastar Ltd on Twitter ‘@kinexuk no Internet again, permanently on hold tried call back, still waiting...’ |
| Complaint about Kinex / Verastar Ltd on Trustpilot ‘This company s rreal nighmare to contact.’ |
| Complaint about Kinex / Verastar Ltd on Trustpilot 'One of the worst companies I have ever experienced.' |
| Complaint about Kinex / Verastar Ltd on Trustpilot 'Crooks like all the rest of them' This Bad review about Kinex was taken offline by Trustpilot after Kinex reported the review |
| Complaint about Kinex / Verastar Ltd on Twitter ‘Shame I couldn't give @kinexuk zero rating on @Trustpilot they are THE worst company I have ever dealt with’ |
| Complaint about Clear Business / Verastar Ltd (Formerly Titan Telecom) on Trustpilot ‘Inherited a Telecoms Contract’ |
| Complaint about Clear Business / Verastar Ltd (Formerly Titan Telecom) on Trustpilot ‘So despite a phone call and reassurance from Clear Business that they would credit my account’ |
| Complaint about Clear Business / Verastar Ltd (Formerly Titan Telecom) on Trustpilot ‘They keep calling to insist that I owe them money - even though I was just an employee of the office that they're asking money from’ This Bad review about Clear Business was taken offline by Trustpilot after Clear Business reported the review |
| Complaint about Kinex / Verastar Ltd on Trustpilot 'AVOID AT ALL COSTS' |
| Complaint about Kinex / Verastar Ltd on Trustpilot ‘Really bad company’ |
| Complaint about Kinex / Verastar Ltd on Trustpilot ‘I had a visit today from Tony, a rep of Kinex, felt like i was been sold double glazing,’ This Bad review about Kinex was taken offline by Trustpilot after Kinex reported the review |
| Complaint about Kinex / Verastar Ltd on Trustpilot ‘after hours service with this company really sucks’ |
| Complaint about Kinex / Verastar Ltd on Trustpilot ‘A trash company! If you want a blinding headache, high blood pressure and want to run the risk of having a stroke, then select Kinex as your communications service provider.’ |
| Complaint about Clear Business / Verastar Ltd (Formerly Titan Telecom) on Trustpilot ‘Worst company ever to deal with’ |
| Complaint about Kinex / Verastar Ltd on Trustpilot ‘Do not answer the phone after trying three times!’ |
| Complaint about Clear Business / Verastar Ltd (Formerly Titan Telecom) on Trustpilot ‘They bully, harass and try to confuse despite emailing, phoning and writing to them.’ |
| Complaint about Clear Business / Verastar Ltd (Formerly Titan Telecom) on Trustpilot ‘Such a bunch of unprofessional people’ |
| Complaint about Kinex / Verastar Ltd on Trustpilot ‘I am transferring over to Kinex today without my permission.’ |
| Complaint about Kinex / Verastar Ltd on Twitter ‘@kinexuk disgrace of a company! Breach of contract and now costing my business money by the hour. Amateurs #cowboys’ |
| Complaint about Unicom / Verastar Ltd on Trustpilot ‘Disgusting company’ |
| Complaint about Kinex / Verastar Ltd on Trustpilot One lie after another, remove this Kinex.... Worst experience of our lives. This Bad review about Kinex was taken offline by Trustpilot after Kinex reported the review |
| Complaint about Kinex / Verastar Ltd on Trustpilot ‘I was lied to.’ |
| Complaint about Kinex / Verastar Ltd on Trustpilot ‘Good salesman lead us to believe we would get a better service, cheaper cost and better broadband than BT. Not the case!’ |
| Complaint about Clear Business / Verastar Ltd (Formerly Titan Telecom) on Trustpilot ‘Trying to sort out services for water. Telling me they will suspend the account until it is sorted. Then still getting demands for payment.’ This Bad review about Clear Business was taken offline by Trustpilot after Clear Business reported the review |
| Complaint about Kinex / Verastar Ltd on Trustpilot ‘I moved our broadband and telephone for my Business to this Company. I was sold on the 'local Company' line and the fact they guaranteed fast line speed etc.’ |
| Complaint about Clear Business / Verastar Ltd (Formerly Titan Telecom) on Trustpilot ‘Despite ringing several times regarding being £700 in credit and being promised a refund, months later and still nothing!’ |
| Complaint about Kinex / Verastar Ltd on Trustpilot ‘I moved our broadband and telephone for my Business to this Company. I was sold on the 'local Company' line and the fact they guaranteed fast line speed etc.’ |
| Complaint about Kinex / Verastar Ltd on Trustpilot ‘GOT YOU NOW KINEX, Liars’ This Bad review about Kinex was taken offline by Trustpilot after Kinex reported the review |
| Complaint about Kinex / Verastar Ltd on Trustpilot ‘Very bad experience that has cost us time and money’ |
| Complaint about Woav / Verastar Ltd on Trustpilot ‘Do not do it!!’ |
| Employee review about working for Kinex / Verastar Ltd on Indeed “Cowboys. Worked out of Newcastle office. Complete lies all the time,” |
| Complaint about Clear Business / Verastar Ltd (Formerly Titan Telecom) on Trustpilot ‘AWFUL Really Poor company,’ |
| Complaint about Clear Business / Verastar Ltd (Formerly Titan Telecom) on Trustpilot ‘the only bad thing is that you can't leave no stars.’ This Bad review about Clear Business was taken offline by Trustpilot after Clear Business reported the review |
| Complaint about Kinex / Verastar Ltd on Trustpilot ‘Beware of signing a 3 year contract!’ |
| Complaint about Kinex / Verastar Ltd on Trustpilot 'I have never had a sales call like it' |
| Complaint about Kinex / Verastar Ltd on Trustpilot ‘Absolute disgrace of a company’ This review about Kinex was taken 'offline' by Trustpilot afterKinex reported the review |
| Customer complaint about Woav / Verastar Ltd on Twitter ‘@WoavUK your service is always such a let down including the rubbish internet service. You make me lose money’ |
| Employee review about working for Verastar Ltd on Indeed 'Not a place for humans' |
| Customer complaint about Unicom / Verastar Ltd on Trustpilot ‘Yet again another issue with Unicom.’ |
| Employee review about working for Verastar Ltd on Glassdoor "Customer Service" |
| Customer complaint about Clear Business / Verastar Ltd (Formerly Titan Telecom) on Trustpilot 'LIES LIES LIES!' This review about Clear Business was taken 'offline' by Trustpilot after Clear Business reported the review |
| Customer complaint about Kinex / Verastar Ltd on Twitter '@bt_uk please assist as @kinexuk are totally #useless and unbelievably #incompetent' |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot ‘Gave us 6 meg in an office signal keeps dropping constantly but apparently there is nothing wrong,’ |
| Customer complaint about Kinex / Verastar Ltd on Twitter ‘@kinexuk It's very close to being not fit for purpose...’ |
| Customer complaint about Unicom / Verastar Ltd on Trustpilot ‘Dont know where to start weve been with Unicom for about 18 months and wish we had never switched!’ |
| Customer complaint about Kinex / Verastar Ltd on Twitter '#kinexuk #ripoffbritian #Telecommunications #ripoff worst customer service I have ever encountered, rude and patronizing staff. #useless' |
| Customer complaint about Kinex / Verastar Ltd on Twitter '@kinexuk at least you reliably supply a bad service across the board!! No working internet for months and lots of promises to call me FAIL!!’ |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot ‘Wouldn't even be giving a 1* if i didn't have to. Absolute con artists.’ |
| Customer complaint about Clear Business / Verastar Ltd (Formerly Titan Telecom) on Twitter 'shockingly bad customer service, systems and attitude from this company - we've been trying to leave them since the summmer @ClearBusinessUK' |
| Customer complaint about Clear Business / Verastar Ltd (Formerly Titan Telecom) on Twitter ‘@ClearBusinessUK You're such a bad company that I have decided that I will share our bad experience with EVERYONE..brace yourselves’ |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot ‘i switched from BT to kinex after being promised good internet for a cheaper price, which they failed to supply’ |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot ‘Completely shocking service - AVOID!!’ This Bad review about Kinex was taken 'offline' by Trustpilot after Kinex reported the review |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot ‘AVOID !! SHOCKING CUSTOMER SERVICE’ This Bad review about Kinex was taken 'offline' by Trustpilot after Kinex reported the review |
| Customer complaint about Unicom / Verastar Ltd on Trustpilot ‘Automated threats, disregarding discussion re dispute.’ |
| Customer complaint about Unicom / Verastar Ltd on Trustpilot 'What a UniCON Absolutely terrible to deal with' This Bad review about Unicom was taken 'offline' by Trustpilot after Unicom reported the review |
| Customer complaint about Titan / Clear Business / Verastar Ltd on Trustpilot 'What a joke of a company first thing tomorrow morning I will be changing from this he'll n utter rubbish,' |
| Customer complaint about Clear Business / Verastar Ltd (Formerly Titan Telecom) on Trustpilot ‘This is a shockingly bad company’ This Bad review about Clear Business was taken 'offline' by Trustpilot after Clear Business reported the review |
| Customer complaint about Clear Business / Verastar Ltd (Formerly Titan Telecom) on Trustpilot 'Appalling company. Avoid! Left with dead lines after they took over our phone service.' This Bad review about Clear Business was taken 'offline' by Trustpilot after Clear Business reported the review |
| Customer complaint about Clear Business / Verastar Ltd (Formerly Titan Telecom) on Trustpilot ‘they are right and your wrong , don't want to solve problems’ This Bad review about Clear Business was taken 'offline' by Trustpilot after Clear Business reported the review |
| Customer
complaint about Kinex / Verastar Ltd on
Twitter @kinexuk
the bigest con people ever. |
| October 2017 |
| Customer complaint about Kinex / Verastar Ltd on Twitter ‘Just a reminder to fellow businesses to avoid @kinexuk at all cost. A shambolic company. Should have stayed with @bt_uk’ |
| Customer complaint about Clear Business / Verastar Ltd (Formerly Titan Telecom) on Trustpilot ‘You get what you pay for! Avoid this company at all costs - terrible service.’ |
| Customer complaint about Clear Business / Verastar Ltd (Formerly Titan Telecom) on Trustpilot ‘Avoid like the plague’ |
| Customer complaint about Clear Business / Verastar Ltd (Formerly Titan Telecom) ‘Really relentless aggressive marketing’ |
| Customer complaint about Clear Business / Verastar Ltd (Formerly Titan Telecom) ‘Stay away from this company’ |
| Employee complaint about Verastar Ltd on Glassdoor "Nice colleagues awful employers" |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot 'Horrendous company who harass people and cause enormous amounts of stress' This Bad review about Kinex was taken 'offline' by Trustpilot after Kinex reported the review |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot ‘I share the comments of many reviewers about difficulty in contacting and resolving recurring problems,’ |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot ‘Dear Services at Kinex. I am writing to you after more than 28 days of non supply of telephone & broadband services,’ |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot ‘Dear Emma, I am writing to you after 2 months of non supply,’ |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot ‘I agree with pretty much everyone who has had problems in contacting the company.’ |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot ‘HORRIBLE AND DISHONEST !!!!!!!’ |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot ‘once again no joy from Kinex.’ |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot ‘BROADBAND INTERNET ISSUES DO NOT THINK ABOUT USING THIS PROVIDER …’ |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot 'Absolutely dire' ‘Edit. I note Kinex have tried to have this review removed.’ |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot 'I would not recommend this company. There is a common theme here - the rep promised me my bill would half but like many other customers it doubled.' |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot ‘so after all those troubles’ |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot 'This company needs closing down' |
| Customer complaint about Unicom / Verastar Ltd on Trustpilot ‘Very poor keep ringing for problems, problems after problems .’ |
| Customer complaint about Unicom / Verastar Ltd on Trustpilot ‘Can't get through when problems arise even though they claim most calls are answered within 6 seconds’ |
| Customer complaint about Titan / Clear Business / Verastar Ltd on Trustpilot 'Look elsewhere' |
| Customer complaint about Woav / Verastar Ltd on Trustpilot ‘This is the worst Broadband provider I have ever used.’ |
| Customer complaint about Woav / Verastar Ltd on Facebook ‘Shambles. DO NOT USE WOAV!!!’ |
| Customer complaint about Kinex / Verastar Ltd on Twitter '@kinexuk are the worst Telecoms company you could ever imagine. Please avoid and please share. They destroyed my business for 2 weeks.' |
| Customer complaint about Kinex / Verastar Ltd on Twitter '@kinexuk I am a customer needing to speak to you but the number shown just tells me there is no one available and hangs up' |
| Customer
complaint about Clear Business / Verastar Ltd
(Formerly Titan Telecom) on Twitter "CBUK
helping my work/life balance by ensuring I can't do any work. A month
without service, and won't answer/return calls. Absolute shower." |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot "Talk the talk but to no avail!!" 3 October 2017 Review removed by Trustpilot after it was reported by Kinex |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot "They keep calling me even though I ask them to stop" 2 October 2017 Review removed by Trustpilot after it was reported by Kinex |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot "I was inundated with sales calls. BAD. Just BAD" 2 October 2017 Review removed by Trustpilot after it was reported by Kinex |
| Employee complaint about Kinex / Verastar Ltd on Indeed "was struggle to maintain unrealistic targets" |
| Employee complaint about Verastar Ltd on Glassdoor "Never again- unethical company" |
| Consumer complaint about Kinex a Verastar company on Twitter ‘Morning everyone, just a daily reminder for you to avoid @kinexuk like the plague. A shit company delivering a shit service.’ |
| Employee complaint about Kinex / Verastar Ltd on Glassdoor "Don't even bother going to the interview, there isn't one." |
| Employee complaint about Kinex / Verastar Ltd on Indeed "Rubbish" |
| September2017 |
| Employee complaint about Kinex / Verastar Ltd on Glassdoor "Don't touch with a bargepole" |
| Employee complaint about Kinex / Verastar Ltd on Indeed "Worst job ever" |
| Customer complaint about Clear Business, formerly Titan a Verastar Ltd company on Trustpilot "What a shower of a company" |
| Customer complaint about Unicom / Verastar Ltd on Trustpilot "Internet not working" |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot “I switched in July 2017 and it's been an absolute nightmare, the biggest mistake I've ever made for my business.” |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot "Not to be trusted" |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot “This company has been an absolute nightmare” |
| Employee complaint about Kinex / Verastar Ltd on Trustpilot "Well as a former worker for Kinex......" Review deleted 28 September 2017 Kinex's reason for deleting the review “The review does not relate to a genuine service experience and the reviewer was an employee of the company and is in breach of Trustpilot User Guidelines.” |
| Employee complaint about Verastar Ltd on Glassdoor "If you value your own self worth, your better off elsewhere" |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot 'If I could give no stars I would, their service is shockingly bad' |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot 'i cant wait to get away from this company' |
| Employee complaint about Kinex / Verastar Ltd on Glassdoor "Shocking" |
| Employee complaint about Verastar Ltd on Glassdoor "Do not ever even consider working for this company" |
| Customer complaint about Unicom / Verastar Ltd on Trustpilot ‘…don't keep promises’ |
| Customer complaint about Kinex / Verastar Ltd on Twitter ‘Hey @kinexuk Any chance your customer care team could reply to the numerous messages I've sent re: an external fault on my phoneline please?’ |
| Customer complaint about Unicom / Verastar Ltd on Trustpilot ‘Avoid Avoid any contract with this company!’ |
| Customer complaint about Unicom / Verastar Ltd on Trustpilot ‘attempt to contact takes up a lot of time on hold until you get a call back option’ |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot 'Rep lied' |
| Customer complaint about Kinex / Verastar Ltd on Twitter ‘@kinexuk Please be advised that when I say I don't sign contracts without reading them it's NOT because I need my *husband to look it over*’ |
| Employee complaint about Verastar Ltd on Glassdoor "Great workers with terrible Senior management culture" |
| Customer complaint about Woav / Verastar Ltd on Twitter ‘@WoavUK no line no internet no card pmts since yesterday night. How come? How do we solve this since there's no support at weekends?’ |
| Customer complaint about Clear Business / Verastar Ltd on Twitter ‘if you are considering changing your water supplier and have been approached by @ClearBusinessUK. i would advise caution, service is woeful.’ |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot ‘do not switch over to kinex, not worth the hassle’ |
| Customer complaint about Clear Business / Verastar Ltd on Trustpilot ‘Please ... STOP calling. I can't wait for the phone line contract to come up so I can drop these cowboys.’ |
| Comment on Twitter about Aimera - a Verastar Ltd company ‘'Good Luck to all @Aimeraltd staff on your last day after @verastaruk take over. You worked hard to make a business but got sacked anyway“ |
| Customer complaint about Clear Business / Verastar Ltd on Trustpilot ‘Awful crooked company. Avoid at all cost’ |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot ‘Misold a contract by being told they would cut the price of my internet by price matching XLN of who I left’ |
| Customer complaint about Kinex / Verastar Ltd on Twitter ‘@kinexuk just had bill surely a mistake as there appears to be a 1000% increase in call charges! No one answering calls! I am off #ripoff’ |
| Customer complaint about Clear Business Water / Verastar Ltd on Trustpilot ‘Said they sent me a renewal letter which I never received.’ |
| Customer complaint about Unicom / Verastar Ltd on Trustpilot 'Dreadful' |
| Employee complaint about Verastar Ltd on Glassdoor "Made me depressed. Stay well clear! False good reviews on here!!" |
| Consumer complaint about Kinex / Verastar Ltd on Trustpilot ‘The keep ringing me and despite telling them never to ring me again they persist in wasting my time’ |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot 'Kinex = Diskonex!' 'I WOULD AVOID THIS COMPANY!' Review deleted 11 September 2017 Kinex's reason for deleting this review '‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.’ |
| Customer complaint about Unicom / Verastar Ltd on Trustpilot ‘absolute boll*** , dont answer their phone , website is useless , terrible customer support at all times . RUBBISH RUBBISH’ Review deleted 8 September 2017 Unicom's reason for deleting this review ‘We believe your review is in breach of Trustpilot's user guidelines V2.1 clause 5.2’ |
| Customer complaint about Kinex / Verastar Ltd on Twitter ‘@kinexuk so despite numerous phone calls another day goes but without my billing query getting resolved!!! Getting tired of this!’ |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot ‘this company should shut down. no comments’ Review deleted 5 September 2017 Kinex's reason for deleting this review '‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.’ |
| Customer complaint about Kinex / Verastar Ltd on Twitter ‘@kinexuk hi have you got anyone in customer services today? been on hold for 30mins on my current call&probably over an 1 hr 30 mins today’ |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot 'Complete shambles of a company' |
| Customer complaint about Kinex / Verastar Ltd on Twitter ‘So I send my meter readings every month to @kinexuk and still they overestimate my reading in hundreds of units and expect me to pay...’ |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot 'Internet speeds keep dropping' Review deleted 5 September 2017 Kinex's reason for deleting this review '‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.’ |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot ‘The worst customer service I have ever received, DO NOT change to this company if you wish to run a efficient business !!!’ |
| Customer complaint about Unicom / Verastar Ltd on Trustpilot ‘We have recently moved and had to have a new line put in,’ |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot 'please avoid' Review deleted 4 September 2017 Kinex's reason for deleting this review '‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.’ |
| Customer complaint about Unicom / Verastar Ltd on Trustpilot ‘I don't even know where to begin, this company are completely inept.’ |
| August 2017 |
| Customer complaint about Clear Business / Verastar Ltd on Twitter ‘6 phone calls in, an email, tweets and yet still no broadband connection, local businesses avoid @ClearBusinessUK like the plague! #SHITE’ |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot Review Deleted Review deleted 31 August 2017 Kinex's reason for deleting this review '‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.’ |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot ‘Don't choose them! The worst boardband I ever was on...’ Review deleted 31 August 2017 Kinex's reason for deleting this review '‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.’ |
| Customer complaint about Unicom / Verastar Ltd on Trustpilot ‘Keen to sell but poor service thereafter. Don't switch.’ |
| Customer complaint about Unicom / Verastar Ltd on Trustpilot ‘Read this before you use this company’ Review deleted 31 August 2017 Unicom's reason for deleting this review ' ‘Your review appears to be in breach of Trustpilot's User Guidelines clause 1.2’ |
| Customer complaint about Woav / Verastar Ltd on Trustpilot ‘NO COMMUNICATION........... This company is useless..’ |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot ‘Mis-sold level of support by rep.’ |
| Employee complaint about Kinex / Verastar Ltd on Indeed ‘Unprofessional environment and unrealistic standards.’ |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot ‘Very keen to get your business and never stop phoning trying to get other areas of your business’ |
| Customer complaint about Clear Business / Verastar Ltd on Twitter ‘@ClearBusinessUK been on hold for 86 minutes now! What's going on?’ |
| Customer complaint about Kinex / Verastar Ltd on Twitter ‘@kinexuk hi, why is no one picking up your phones - is the company still trading?’ |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot ‘THE WORST COMPANY I have ever had dealings with’ Review deleted 29 August 2017 Kinex's reason for deleting this review ' ‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided’ |
| Employee complaint about Clear Business / Verastar Ltd on Glassdoor "Fake reviews (all of them)" |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot ‘This company are a nightmare!’ |
| Employee complaint about Kinex / Verastar Ltd on Indeed ‘Workplace - wasn't a very good job’ |
| Employee complaint about Verastar Ltd on Glassdoor "Fake positive reviews from recruitment" |
| Employee complaint about Verastar Ltd on Glassdoor "They rip off their customers" |
| Employee complaint about Verastar Ltd on Glassdoor "I don't know where all the positive reviews have come from?" |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot ‘DO NOT TOUCH THIS COMPANY!!!!’ |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot ‘i changed to this company on monday and have not had a telephone since’ |
| Customer complaint about Unicom / Verastar Ltd on Trustpilot ‘Absolutely awful!!’ |
| Customer complaint about Unicom / Verastar Ltd on Trustpilot ‘Do not sign up with this company’ |
| Customer complaint about Titan Telecom / Clear Business Telecom / Verastar Ltd on Trustpilot ‘No weekend contact for faults’ |
| Customer complaint about Titan Telecom now renamed to Clear Business Telecom / Verastar LTD 'Dreadful company' Review deleted 22 August 2017 Titan's reason for deleting this review ‘We believe your review is in breach of Trustpilot's User Guidelines - V2.1, clause 1.4.’ |
| Customer complaint about Kinex / Verastar Ltd on Twitter '@kinexuk Have had the most dreadful service. Still waiting on call back. Transferred to you on 21/07/17 and internet STILL not working. |
| Employee complaint about Kinex / Verastar Ltd on Glassdoor ‘Let go 10 days in - You will be offered good incentive for writing positive reviews on Glassdoor and Indeed’ |
| Employee complaint about Kinex / Verastar Ltd on Glassdoor ‘Not good - Sales staff. From the very top to the very bottom, they are insufferable and immature.’ |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot ‘I can honestly say this is the worst company I have ever had to deal with.’ |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot 'As with previous reviews my experience is the same. AVOID THIS COMPANY LIKE THE PLAGUE!!!!!' |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot 'COMPLETE PILE OF S**T AVOID AT ALL COSTS’ |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot 'UPDATE ON PREVIOUS COMPLAINTS...Not only were we misold a mobile phone contract, we were ‘LIED to from the begining saying they were nothing to do with UNICOM' |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot 'Keep saying by letter and email, they are unable to get in touch with me to resolve the fake contract I am supposed to have agreed,' Review deleted August 2017 Kinex's reason for deleting this review ... |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot 'Awful broadband service!!!...' Review deleted 11 August 2017 Kinex's reason for deleting this review ‘The review appears to be in breach of Trustpilot's User Guidelines 1.1’ |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot 'They signed up my mother for what she thought was a good deal!' Review deleted 14 August 2017 Kinex's reason for deleting this review ‘The review appears to be in breach of Trustpilot's User Guidelines 1.1’ |
| Customer complaint about Unicom / Verastar Ltd on Trustpilot ‘I moved business premises 3 weeks ago’ |
| Customer complaint about Unicom / Verastar Ltd on Trustpilot ‘Cafe Wifi unavailable a lot of the time which interrupts card payment facility and makes us look inept.’ |
| Customer complaint about Woav / Verastar Ltd on Twitter ‘I need comms from @WoavUK head of cust serv u are charging me 2 lines instead of one. Wrong tarif for bb. I'm a brand new cust and fuming’ |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot 'I'm a self employed mechanic who switched internet provider' This review was completely removed from Trustpilot 10 August 2017 without any explanation why it was deleted |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot 'Mis-sold Broadband and Telephone package by Kinex' Review deleted 10 August 2017 Kinex's reason for deleting this review ‘The review appears to be in breach of Trustpilot's User Guidelines 1.1’ |
| Employee complaint about Kinex / Verastar Ltd on Indeed "Terrible place" |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot ‘COWBOY SALES COMPANY – AVOID Disgusted at their tactics of sales and follow up.’ Review deleted 10 August 2017 Kinex's reason for deleting this review ‘The review appears to be in breach of Trustpilot's User Guidelines 1.1’ |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot ‘Thank goodness the rep didn't turn up’ Review deleted 8 August 2017 Kinex's reason for deleting this review ‘The review appears to be in breach of Trustpilot's User Guidelines 1.1’ |
| Employee complaint about Kinex / Verastar Ltd on Indeed 'Worst job ever' |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot ‘Please look elsewhere and avoid at all cost AWFUL!’ |
| Employee complaint about Kinex / Verastar Ltd on Glassdoor "DO NOT APPLY" |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot 'Dodgy Sales Tacticts' |
| Customer complaint about Woav / Verastar Ltd on Twitter ‘I need comms from @WoavUK head of cust serv u are charging me 2 lines instead of one. Wrong tarif for bb. I'm a brand new cust and fuming’ |
| Customer complaint about Titan Telecom / Verastar Ltd on Trustpilot 'Very poor service' |
| Customer complaint about Titan Telecom / Clear Business Telecom on Trustpilot ‘Disgusted by this company’ Review deleted 3 August 2017 Titan's reason for deleting this review ‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided’ |
| Customer complaint about Woav / Verastar Ltd on Twitter '@WoavUK I agreed to £14 line rental plus free broadband for 12 months, then £10 per month. 1st DD £33.36 2nd DD £77.15 Custserv useless' |
| Customer complaint about Woav / Verastar Ltd on Twitter ‘@WoavUK outrageous bill New customer rates ignored Useless customer service. Refuses to put me thru to manager Being charged for 2 lines WHY’ |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot ‘DO NOT USE - a telecoms company that don't offer virtual or voip phones systems?’ |
| Customer complaint about Unicom / Verastar Ltd on Trustpilot 'Very poor service' |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot Review deleted Review deleted 1 August 2017 Kinex's reason for deleting this review' ‘We're sorry to hear about your experience and we will look into this for you. We'd ask you to change your review as this contains personal information.’ |
| Customer complaint about Kinex / Verastar Ltd on Trustpilot 'DO NOT DO IT' |
| July 2017 |
| Customer complaint about Woav / Verastar Ltd on Trustpilot 'BEWARE - No evening or weekend assistance.' |
| Customer complaint about Clear Business / Verastar Ltd on Twitter ‘@ClearBusinessUK your customer service is shocking. Waited all day for a call back from a manger & nothing #tradingstandards’ |
| Customer complaint about Clear Business / Verastar Ltd on Twitter 'Anyone thinking of moving across to @ClearBusinessUK for their telephones DO NOT DO SO. Absolutely useless bunch of cowboys. Worst co. EVER' |
| Customer complaint about Woav / Verastar Ltd on Twitter '@WoavUK how serious are you about being an internet service provider?' |
| Customer complaint about Woav / Verastar Ltd on Twitter '@WoavUK our internet is down and nobody picks up the phone? How are you a business internet provider?' |
| Customer complaint about Woav / Verastar Ltd on Twitter ‘switched to @WoavUK on 11 July. 10 days later still no working phone or internet. Woav=business nightmare. Potential customers beware’ |
| Customer complaint about Woav / Verastar Ltd on Twitter '@WoavUK The worst business internet provider. Honestly #dontwasteyourmoney #time #sanity' |
| Customer complaint about Titan Telecom / Clear Business Telecom on Trustpilot ‘Termination fee of £249??’ Review deleted 3 August 2017 Titan's reason for deleting this review ‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided’ |
| Customer complaint about Titan Telecom / Clear Business Telecom on Trustpilot 'SHOCKING CUSTOMER SERVICE' |
| Customer complaint about Titan Telecom / Clear Business Telecom on Trustpilot 'Something very fishy going on' Review Deleted 31 July 2017 Titan's reason for deleting the review '‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided’ |
| Customer complaint about Unicom on Trustpilot ‘Not even worth 1 star’ |
| Customer complaint about Kinex on Twitter '@kinexuk SHOCKING SERVICE - taking money illegally and not paying it back - and blaming BTopenreach....taking £200 from over 1000 companies!’ |
| Customer complaint about Unicom on Trustpilot 'You Don even deserve this one star' |
| Customer complaint about Kinex on Trustpilot ‘DONT WASTE YOUR MONEY!’ |
| Customer complaint about Kinex on Trustpilot 'Can anyone give me they experience re mobile phone contract with kinex' Review deleted 26 July 2017 Kinex's reason for deleting this review '‘The review does not relate to a service experience and appears to be in breach of Trustpilot's user guidelines’ |
| Customer complaint about Unicom on Trustpilot ‘Incapable and incompetent’ |
| Customer complaint about Kinex on Trustpilot ‘OFCOM REPORT PENDING!’ |
| Customer complaint about WOAV on Trustpilot 'Thought they were good, but not so sure now' |
| Customer complaint about Kinex on Trustpilot Review deleted Review deleted 24 July 2017 Kinex's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided. |
| Customer complaint about Kinex on Trustpilot 'you wont believe it! I have had the internet this morning......its the slowest internet iv ever had' |
| Customer complaint about Kinex on Trustpilot ‘so around day 8 of kinex sucks watch!’ |
| Customer complaint about Kinex on Trustpilot ‘I rang 49 minutes ago because of my awful broadband service.’ |
| Customer complaint about Kinex on Trustpilot 'Improvement needed' |
| Customer complaint about Kinex on Trustpilot 'ok i had 5 hours of decent broadband connection.....hit 2pm its like im in the stone age …' |
| Customer complaint about Kinex on Trustpilot ‘Three Business Days without Broadband’ |
| Customer complaint about Kinex on Trustpilot ‘so i am a week into having their router, i have called their company every day but one to complain’ |
| Employee complaint about Verastar on Glassdoor "Meh... Can do better." |
| Customer complaint about Titan Telecom on Trustpilot (now known as Clear Business) Review Deleted Titan's reason for deleting the review ‘You have created multiple profiles to review the same Company multiple times in breach of Trustpilot's User Guidelines.’ |
| Customer complaint about Kinex on Trustpilot Review Deleted Review deleted 14 July 2017 Kinex's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided. |
| Customer complaint about Kinex on Trustpilot 'when the sales man tells you that it will be a smooth transition and they will do all the work do not believe him,' Review deleted 14 July 2017 Kinex's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided. |
| Customer complaint about Kinex on Trustpilot 'We are a small charitable organisation …Failing to live up to promise!' |
| Customer complaint about Titan Telecom on Trustpilot (now known as Clear Business) “BEWARE TITAN IS NOW USING THE NAME CLEAR BUSINESS” |
| Customer complaint about Titan Telecom on Trustpilot 'Titan Telecom now trading as Clear Business - This company provides terrible service and non-existent customer service.' Review deleted 12 July 2017 Titan's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided. |
| Employee complaint about Verastar on Glassdoor "Worst company I have ever worked for" |
| Employee complaint about Kinex on Glassdoor "Shocking treatment" |
| Employee complaint about Kinex on Glassdoor "DONT WORK HERE ( MANCHESTER WYTHENSHAW BRANCH)" |
| Employee complaint about Kinex on Glassdoor "It's a scam" |
| Customer complaint about Verastar on Twitter ‘@verastaruk Why are you cold calling me when I am signed up to the TPS?’ |
| Customer complaint about Kinex on Twitter ‘@kinexuk after i've had a visit from your pushy and rude sales rep today telling him that i'm not interested and want no further contact’ ‘from you, i do not expect 4 phones from your office within a minute of him leaving. @Ofcom’ |
| Customer complaint about Unicom on Trustpilot ‘This company is an absolute disgrace’ |
| Customer complaint about Unicom on Trustpilot ‘slow response phone line always busy’ |
| Customer complaint about Kinex on Twitter ‘I am losing customers every hour thanks to @kinexuk they cant get my fastfood business line up and running for another 10 days’ |
| Customer complaint about Kinex on Trustpilot 'very unprofessional' Review deleted 12 July 2017 Kinex's reason for deleting this review ‘The review appears to be in breach of Trustpilot Guidelines clause 1.1.’ |
| Customer complaint about Kinex on Trustpilot 'Very Poor service' Review deleted 10 July 2017 Kinex's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided. |
| Customer complaint about Kinex on Trustpilot 'Constant sales calls' Review deleted 10 July 2017 Kinex's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided. |
| Customer complaint about Kinex on Trustpilot 'I am about to lose everything I have ever worked for' Review deleted 6 July 2017 Kinex's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided. |
| Customer complaint about Kinex on Twitter @kinexuk 24 hours and issue still not resolved for new client. Also find that sales person may have miss sold services as being in contract |
| Customer complaint about Kinex on Trustpilot ‘What a joke of a firm, avoid at all cost and stay with BT’ |
| Customer complaint about Kinex on Trustpilot ‘Awful so we took on a contract with Kinex for broadband,’ |
| Customer complaint about Clear Business on Twitter (Formerly known as Titan Telecom) ‘I'm not being funny @ClearBusinessUK but your phone line isn't very 'clear', it sounds like I'm ringing another galaxy. Awful.’ |
| Customer complaint about Kinex on Trustpilot 'Rep lied when selling phone/broadband …' |
| Customer complaint about Clear Business on Twitter (Formerly known as Titan Telecom) ‘@ClearBusinessUK Your sales people have phoned my business 6 times today trying to sell broadband. Driving my staff mad.’ |
| Customer complaint about Kinex on Trustpilot 'Avoid this company!' Review deleted 3 July 2017 Kinex's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided. |
| JUNE 2017 |
| Customer complaint about Kinex on Twitter 'Having a really hard time with @kinexuk, transferred to these guys for the "guarantee" our internet would be faster. It's worse' |
| Employee complaint about Verastar on Glassdoor "Alright... if you don't let your weaknesses show" |
| Customer complaint about WOAV on Trustpilot 'Customer service not good' |
| Employee complaint about Unicom on Glassdoor "ok at times, but bad overall" |
| Employee complaint about Verastar on Glassdoor "Poor Management, Poor Company" |
| Customer complaint about Clear Business on Twitter ‘@ClearBusinessUK Statement of Accounts for CB936431 7 more days gone by and no response. Should I start looking for another supplier?’ |
| Customer complaint about Clear Business on Trustpilot 'Beware of this company' |
| Customer complaint about Clear Business on Trustpilot 'THEY ARE the worst telecom company ever.' |
| Customer complaint about Titan Telecom on Trustpilot 'THEY ARE the worst telecom company ever.' |
| Customer complaint about Titan Telecom on Trustpilot ‘Just a shocking company’ |
| Customer complaint about Titan Telecom on Trustpilot Review deleted Review deleted 21 June 2017 Titan's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided. |
| Customer complaint about Kinex on Trustpilot ‘Before I sigh the the contract ,I asked if the £15.29 include the vat ,is the caller ID service included ? The sales said :YES,YES,INCLUDING EVERYTHING.but it is not.’ |
| Customer complaint about Kinex on Trustpilot ‘Shocking...price per month is not what i signed up for.’ |
| Customer complaint about Kinex on Twitter ‘Please stop spamming us @kinexuk, we are moving all our services away from you’ |
| Customer complaint about Titan Telecom on Trustpilot Termination fee of £249? Review deleted 20 June 2017 Titan's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided. |
| Customer complaint about Kinex on Trustpilot ‘It's a shame that I still have to give then one STAR.’ Review deleted 16 June 2017 Kinex's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided. |
| Customer complaint about Titan Telecom on Trustpilot ‘Have just retired and all agreements (mobile and land line) have expired yet they attempt to charge spurious amounts for admin etc. absolute disaster of a company.’ |
| Customer complaint about Titan Telecom on Trustpilot Review Deleted Titan's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.’ |
| Customer complaint about Kinex on Trustpilot ‘Dont let them fool you into thinking transfering your mobile contract will be easy’ |
| Customer complaint about Kinex on Trustpilot ‘Avoid at all costs, terrible service! Left our company with no internet for 2 weeks. Do not deal with this company!!!’ |
| Customer complaint about Kinex on Twitter ‘Horrific @kinexuk started up small bus &can't change elec supplier due to old tenant dispute only sending him estimated bills sohe won't pay’ |
| Customer complaint about Kinex on Twitter ‘I have had a terrible experience. Took over a new unit for small bus & can't set up with EDF as old tenant owes you money.... not my fault!’ |
| Customer complaint about Kinex on Twitter ‘Another days work lost without broadband and no way of contacting @kinexuk at weekends. "Reliable business service" my arse.’ |
| Customer complaint about Kinex on Twitter '@kinexuk what's the point in offering a service to business when you close at weekends and evenings. Dreadful service. Avoid.' |
| Customer complaint about Kinex on Twitter '@kinexuk claim to be a business provider but only open Monday to Friday 9-6. Useless.' |
| Customer complaint about Kinex on Twitter 'Broadband down again from @kinexuk means we are unable to work again this weekend. Dreadful service as ever.' |
| Customer complaint about Kinex on Twitter ‘@kinexuk ....just left Coffee Cure At Rathmore Bangor....My local coffee shop/office......rage wifi off due to changing to you guys’ |
| Customer complaint about Kinex on Twitter ‘@kinexuk #poorservice’ |
| Customer complaint about Kinex on Trustpilot ‘We have used BT for 20 years’ |
| Customer complaint about Kinex on Trustpilot 'Too early for a review' |
| Employee complaint about Kinex on Glassdoor "Former sales" ‘The places is a shambles , made to lie to customers , no training given on the phone second day and left to it , managers need to be retrained , place needs shut down’ |
| Customer complaint about Titan Telecom on Trustpilot Review Deleted Review deleted 5 June 2017 Titan's reason for reporting this review ‘We are unable to identify you from your profile and no reference number has been provided.’ |
| Customer complaint about Kinex on Twitter ‘@kinexuk how am I ment to contact a telecom company that don't answer there phone?’ |
| Employee complaint about Kinex on Indeed ‘Wish I'd never gone to the interview’ |
| Customer complaint about Kinex on Trustpilot Review Deleted Review Deleted 2 June 2017 Kinex's reason for reporting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided.’ |
| Customer complaint about Titan Telecom on Review Centre ‘WORST COMPANY I HAVE DEALT WITH’ |
| Customer complaint about Kinex on Trustpilot ‘total dissatisfaction’ |
| Customer complaint about Kinex on Trustpilot 'I had sold my business back 28th February' Review Deleted 1 June 2017 Kinex's reason for reporting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided.’ |
| MAY 2017 |
| Customer complaint about Unicom on Twitter ‘Our telephone number is 'out of order', until @verastaruk sorts it out, please just walk in, as we are unable to take bookings.’ |
| Customer complaint about Titan Telecom on Trustpilot ‘UNBELIEVABLY BAD ON ALL FRONTS!!!’ |
| Customer complaint about Unicom on Trustpilot ‘Unicom are one of the most incompetent companies I have ever had the displeasure to deal with!’ |
| Customer complaint about Kinex on Twitter '@kinexuk you're not much of a communications company if you've no customer service that answers their phones! Day 7 with no phones!' |
| Customer complaint about Kinex on Twitter ‘@kinexuk 3 hours now and no one answering any calls on 4 different numbers. I need to report a fault!’ |
| Customer complaint about Kinex on Twitter '@kinexuk Please HELP Kinex5* service on this page NO LANDLINE CUSTOMERSERVICE NUMBER has NOT BEEN ANSWERED 14TIMES nor EMAILS replayed to!!' |
| Customer
complaint about Kinex on
Trustpilot 'They
charged £13 to pay with a debit card. |
| Customer complaint about Titan Telecom on Trustpilot ‘i HAVE TRIED TO REGISTER ONLINE BUT WILL NOT ACCEPT ANY REF.NO’ |
| Customer complaint about Titan Telecom on Trustpilot 'I have been with Titan quite a few years' |
| Customer complaint about Unicom on Trustpilot Review Deleted Review Deleted 26 May 2017 Unicom's reason for reporting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided.’ |
| Customer complaint about Kinex on Trustpilot ‘Absolutely disgusting service’ |
| Customer complaint about Kinex on Trustpilot 'Review Deleted' Review Deleted 24 May 2017 Kinex's reason for reporting this review ‘The review appears to be in breach of Trustpilot Guidelines Clause 1.1’ |
| Customer complaint about Kinex on Trustpilot 'worst company ever' |
| Customer complaint about Unicom on Trustpilot ‘I have tried leaving this company on a few occasions due to being offered better internet speeds and cheaper phone calls and to be told it was going to cost me over £400.’ |
| Customer complaint about Kinex on Trustpilot ‘We were sold a 76mbps fibre package by Kinex in 2016 and after 2 months allowing the hook-up to "stabilise" (as they informed us), we were unable to receive more than 24mbps.’ |
| Customer complaint about Kinex on Trustpilot 'Absolutely outrageous' |
| Customer complaint about Kinex on Trustpilot ‘My business was due to change broadband providers almost a week ago’ |
| Customer complaint about Kinex on Trustpilot ‘After an hour with salesman and the savings I would make I signed, all the fool me’ |
| Customer complaint about Kinex on Twitter '@kinexuk #customerservice rang 14 times no pickup Why have telephone service number nobody seems to answer emails also sent no reply' |
| Customer complaint about Titan Telecom on Trustpilot ‘Very poor on everthing they do’ |
| Customer complaint about Titan Telecom on Trustpilot ‘THE WORST COMPANY EVER’ |
| Customer complaint about Titan Telecom on Trustpilot ‘This company is run by really incompetent individuals’ Review Deleted 21 May 2017 Titan's reason for reporting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided.’ |
| Customer complaint about Unicom on Trustpilot ‘DO NOT USE THIS COMPANY’ |
| Customer complaint about Unicom on Trustpilot 'SOME GOOD, SOME BAD' |
| Customer complaint about Unicom on Trustpilot 'Stay Well Away - Exploiting Company' Review Deleted 17 May 2017 Unicom's reason for reporting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided.’ |
| Customer complaint about Kinex on Twitter ‘@kinexuk just left a 1 star review and that was generous. Worst company ive ever dealt with! Con artists’ |
| Customer complaint about Kinex on Tustpilot 'Terrible' |
| Customer complaint about Kinex on Twitter ‘@kinexuk - Been trying to call all morning regarding a copy of our contract which we were promised would be emailed last week.Still waiting’ |
| Customer complaint about Woav on Trustpilot 'Avoid' |
| Customer complaint about Kinex on Twitter ‘Thanks @kinexuk Promise of £10 cheaper bill a month with swapping to you. Just received my first bill with a £42 increase!! Is this a joke?’ Tweet has now been deleted |
| Every customer complaint in the 'Visitor posts' section of the Woav Facebook page has now been deleted |
| Customer complaint about Unicom on Trustpilot 'TERRIBLE COMPANY!!!! THEY WILL COST YOU MONEY!!!!' |
| Customer complaint about Kinex on Trustpilot ‘Nearly twice as expensive as my previous bills when claiming to be cheaper’ |
| Customer complaint about Kinex on Trustpilot ‘Kinex are not what they seem’ Review deleted 15 May Kinex's reason for deleting this review 'We'd like to look into this for you, but unfortunately, we are unable to identify you from your profile and no reference number has been provided.' |
| Customer complaint about Kinex on Trustpilot 'Worst company in the world' Review deleted 12 May 2017 Kinex's reason for deleting this review 'We'd like to look into this for you, but unfortunately, we are unable to identify you from your profile and no reference number has been provided.' |
| Customer complaint about Kinex on Trustpilot Review Deleted 12 May 2017 Kinex's reason for deleting this review 'We'd like to look into this for you, but unfortunately, we are unable to identify you from your profile and no reference number has been provided.' |
| Employee complaint about Kinex on Glassdoor ‘The worse company I have worked for’ |
| Customer complaint about Unicom on Trustpilot ‘Spent all day trying to resolve problem without result’ |
| Customer complaint about Unicom on Trustpilot WARNING WARNING WARNING UNICOM ARE CROOKS PLEASE READ THIS Review deleted 5 May 2017 Unicom's reason for deleting this review 'The review is in breach of Trustpilot User Guidelines which state "Your Service Experience with the Company must have occurred within the last 12 months." |
| Customer complaint about Kinex on Trustpilot 'Be very careful!' Review Deleted 4 May 2017 Kinex's reason for reporting this review ‘We'd really like to look into your comments, but we're unable to identify you from your profile and no reference number has been provided.’ |
| Customer complaint about Kinex on Trustpilot Review Deleted 4 May 2017 Kinex's reason for reporting this review ‘We'd really like to look into your comments, but we're unable to identify you from your profile and no reference number has been provided.’ |
| Customer complaint about WOAV on Twitter ‘@WoavUK after a cockup with bill that ur aware of u've taken DD w/out even attempting contact. I'm fuming and you owe me £150. Today. Reply’ |
| Employee complaint about Verastar on Glassdoor ‘Worse place to work! Iv worked in lots of call centres and never been treated so bad.’ |
| Customer complaint about Kinex on Trustpilot 'Poor service, not as promised' |
| Consumer complaint about Kinex on Trustpilot ‘After the death on my Grandad trying to ……..’ Review deleted 2 May 2017 Kinex's reason for deleting this review 'We'd like to look into this for you, but unfortunately, we are unable to identify you from your profile and no reference number has been provided.' |
| APRIL 2017 |
| Customer complaint about Titan Telecom on Trustpilot Review deleted Titan's reason for deleting the review ' ‘We are unable to identify you and no reference number has been provided.’ |
| Customer complaint about Titan Telecom on Trustpilot Review deleted Titan's reason for deleting the review '‘We are unable to identify you from your profile and no reference number has been provided. Also the review does not relate to a genuine service experience.’ |
| Customer complaint about Unicom on Trustpilot ‘This company is absolutly awful’ |
| Consumer complaint about Kinex on Trustpilot 'Very unprofessional sales people' Review deleted 28 April 2017 Kinex's reason for deleting this review '‘We would like to talk to you about your comments, but we are unable to identify you from your profile and no reference number has been provided.’ |
| Customer complaint about Kinex on Trustpilot ‘Ros Wrigley Have been cut off landline …’ |
| Employee complaint about Verastar on Glassdoor "Needs to work on their people skills" |
| Customer complaint about Unicom on Trustpilot ‘Dishonest and unscrupulous’ |
| Customer complaint about Kinex on Trustpilot ‘Was with my previous supplier more that 10 years.’ |
| Customer complaint about Unicom on Trustpilot 'No surprise that 1.5 working days' |
| Customer complaint about Kinex on Trustpilot 'Review deleted 20 April 2017' Kinex's reason for reporting ‘We'd like to talk to you about your feedback, but we are unable to identify you from your profile and no reference number has been provided’ |
| Customer complaint about Kinex on Trustpilot 'Review deleted 20 April 2017' Kinex's reason for reporting this review ‘We'd like to talk to you about your feedback, but we are unable to identify you from your profile and no reference number has been provided’ |
| Customer complaint about Unicom on Trustpilot ‘Avoid. Appalling company, do not use! No loyalty’ |
| Employee complaint about Kinex on Glassdoor "Unprofessional" |
| Customer complaint about Unicom on Trustpilot 'Disappointing' |
| Customer complaint about Kinex on Trustpilot ‘Sorry i changed companies i have no internet for a week now.’ Review deleted 18 April 2017. Kinex's reason for reporting ‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided’ |
| Customer complaint about Kinex on Trustpilot 'after seeing some of the reviews on here I'm in a very similar position' Review deleted 18 April 2017. Kinex's reason for reporting ‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided’ |
| Customer complaint about Kinex on Trustpilot 'My experience with the first adviser' Review deleted 18 April 2017. Kinex gave no reason given why this review was deleted |
| Customer complaint about Kinex on Trustpilot ‘Sorry i changed companies i have no internet for a week now.’ |
| Customer complaint about Kinex on Trustpilot 'after seeing some of the reviews on here I'm in a very similar position' |
| Customer complaint about Kinex on Trustpilot 'My experience with the first adviser' |
| Customer complaint about Clear Business on Twitter '@ClearBusinessUK shame they don't read the emails and hard copy letters before sending invoices' |
| Employee complaint about Verastar on Glassdoor "Figures on a Spread Sheet if your face fits" |
| Customer complaint about Titan Telecom on Trustpilot Review Deleted 12 April 2017 Titan Telecom’s Reason for reporting ‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided’ |
| Complaint about Kinex on Twitter '@OpenreachGB I've just had a call from a company called Kinex, claiming that they are part of your organisation. FYI.@kinexuk' Openreach responded by requesting the consumer to log the details at http://www.actionfraud.police.uk/ |
| Customer complaint about WOAV on Twitter '#LIERS Worst #broadband ever! #SmallBusiness #CANNOT trust you. Don't know how to solve problems and customers pay engineer costs! #Shame' |
| Employee complaint about Kinex on Indeed ‘Staff were great but job is horrible and mentally draining’ |
| Customer complaint about Titan Telecom on Trustpilot 'Avoid at all costs' Review Deleted 11 April 2017. Titan's reason for reporting this review ‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.’ |
| Employee complaint about Kinex on Indeed ‘If you dont make appointment in 2 days you get the sack rubbish’ |
| Customer complaint about Kinex on Twitter ‘@kinexuk I changed over phone lines from BT yesterday. I have no divert in place and I'm loosing business. I could take a week to rectify’ |
| Customer complaint about Titan Telecom on Review Centre ‘avoid this company is like a nightmare’ |
| Customer complaint about Unicom on Trustpilot ‘Highly Harrasing Sales. Even as existing customer. They call every week!’ |
| Customer complaint about Kinex on Twitter ‘@kinexuk could you phone me ASAP please .... sick of being on hold’ |
| Employee complaint about Kinex on Glassdoor "DO NOT WORK HERE" |
| MARCH 2017 |
| Complaint about Clear Business UK on Twitter ‘@ClearBusinessUK Remove us from your "harassment data base". Everyday you call us. How many times do we need to say #NOT #Interested’ |
| Customer complaint about Clear Business UK on Twitter ‘@ClearBusinessUK Any chance you could do something about the atrocious broadband service you provide. Continual dropouts over last few weeks’ |
| Customer complaint about Clear Business UK on Twitter ‘@ClearBusinessUK get act together . Stop harassing clients for money never owed. 4 calls, 3 emails, 7 #broken promises #terribleservice’ |
| Employee complaint about Kinex on Indeed 'WORST job ever' |
| Comment about Verastar / Unicom / Clear Business Telecoms on Linkedin https://www.linkedin.com/feed/update/urn:li:activity:6253206099499978752/ |
| Customer complaint about Unicom on Trustpilot Review deleted Unicom reported this review for breach of Trustpilot guidelines. Unicom’s Reason for reporting this review ‘The review is in breach of Trustpilot's user guidelines by making reference to a website which does not relate to your service experience.’ |
| Employee complaint about Kinex on Indeed 'No Absolutely not a good place to work' |
| Customer complaint about Titan Telecom on Trustpilot 'NO CUSTOMER SERVICE' |
| Customer complaint about Kinex on Trustpilot 'Stay away' |
| Customer complaint about Kinex on Trustpilot 'AWFUL SERVICE' |
| Customer complaint about Kinex on Trustpilot ‘I had to ask for my phone to be connected overseas even though the service is meant to be provided.’ |
| Customer complaint about Titan Telecom on Review Centre “Heavy handed and aggressive cheats:avoid at all costs!” |
| Customer complaint about Unicom on Trustpilot Review deleted Unicom reported this review for breach of Trustpilot guidelines. Unicom’s Reason for reporting ‘The review contains personal information about another individual, such as our advisers name’. Interestingly, Unicom did not report previous positive 5* reviews that contained the name of an employee and they remain live HERE & HERE |
| Employee complaint about Kinex on Glassdoor "AVOID THIS COMPANY AT ALL COSTS!" |
| Customer complaint about Titan Telecom on Trustpilot ‘NO CUSTOMER SERVICE’ |
| Customer complaint about Unicom on Trustpilot ‘Cancellation fees and unbelievable charges’ |
| Web site set up by former Kinex employee www.kinexexposed.co.uk This web site has now been deleted |
| Employee complaint about Kinex on Indeed ‘Manager is a shaft’ |
| Customer complaint about Kinex on Twitter '@MartinSLewis any dealings with @kinexuk? My last 3 bills for landline, broadband and 1 mobile came to £864.61 #wishIhadn'tswitched' |
| Customer complaint about Titan Telecom on Trustpilot 'Scam and unreliable' |
| Customer complaint about Unicom on Trustpilot Review deleted Unicom's reason for reporting this review '‘We'd like to assist with your concerns, but we are unable to identify you from your profile and no reference number has been provided.’ |
| Customer complaint about Unicom on Trustpilot Review deleted Unicom's reason for reporting this review '‘We'd like to assist with your concerns, but we are unable to identify you from your profile and no reference number has been provided.’ |
| Customer complaint about Titan Telecom on Trustpilot ‘Sold additional mobile phone on false promises’ |
| Customer complaint about Unicom on Trustpilot ‘tried to swindle us for breach of contract’ |
| Employee complaint about Kinex on Indeed 'don't bother' |
| Customer complaint about Unicom on Trustpilot ‘Bad contact information’ |
| Customer complaint about Kinex on Twitter ‘Says something for the service you provide @kinexuk that we actually keep a backup mobile web service.’ |
| Employee complaint about Kinex on Indeed ‘Awful place to work...’ |
| Customer complaint about Kinex on Twitter 'Had not thought it possible for a telecoms co to have a worse customer relationship team than BT. Take a bow @kinexuk' |
| Customer complaint about Unicom on Trustpilot 'No loyalty, poor service, neglegent' |
| Customer complaint about Kinex on Twitter 'STILL no internet. Do NOT change telecoms to @kinexuk' |
| Customer complaint about Kinex on Trustpilot ‘Not a happy bunny’ |
| Employee complaint about Unicom on Glassdoor “SHOCKING” |
| Employee complaint about Kinex on Glassdoor ‘There aren't any pro's to this company WHATSOEVER! I cannot stress enough, do not go near this company!’ |
| Employee complaint about Kinex on Indeed 'nice pople horrible job ' |
| Customer complaint about Titan Telecom on Trustpilot 'Phone line down for days' |
| Customer complaint about Kinex on Trustpilot ‘Unauthorised payment from a terminated Direct Debit’ |
| Employee complaint about Kinex on Indeed 'AWFUL place to work at! Never work here' |
| Employee complaint about Verastar on Glassdoor "Please Avoid" |
| Customer complaint about Kinex on Trustpilot 'Review deleted' Kinex's reason for reporting this review ‘We are unable to identify you from your profile and no reference number has been provided.’ |
| Customer complaint about Kinex on Twitter ‘@kinexuk can I just ask how hard it is to get a copy of your contract. Getting blocked everyway I ask!’ |
| Customer complaint about Kinex on Trustpilot 'Terrible' |
| FEBRUARY 2017 |
| Complaint about Clear Business UK on Trustpilot 'Rubbish' |
| Customer complaint about Kinex on Trustpilot 'Unbelievably Bad....' Review deleted. Kinex's reason for reporting this review ‘We are unable to identify you from your profile and no reference number has been provided.’ |
| Customer complaint about Kinex on Twitter '@kinexuk why are you still taking money from my account' |
| Customer complaint about Titan Telecom on Trustpilot Review deleted. Titan's reason for reporting this review 'Your review contains language that is accusatory and likely to be viewed as inflammatory, includes defamatory statements, or otherwise violates Trustpilot Guidelines.' |
| Customer complaint about Unicom on Trustpilot Review deleted. Unicom's reason for reporting this review ‘The reviewer has already reviewed the company and has created multiple profiles to review the company, in breach of Trustpilot User Guidelines, Version 2.1, November 2016)’ |
| Customer complaint about Unicom on Trustpilot ‘WORST COMPANY I HAVE EVER DEALT WITH’ |
| Kinex employee complaint on Indeed ‘Rubbish. Just don't even bother applying. Save your time.’ |
| Customer complaint about Kinex on Trustpilot 'Awful' Review deleted. Kinex's reason for reporting this review ‘We are unable to identify you from your profile and no reference number has been provided.’ |
| Customer complaint about Kinex on Twitter '@kinexuk My parents are only getting 1.49 mb Internet speed at home??? There ment to be getting up to 24mb not fit for purpose... #Poor' |
| Customer complaint about Kinex on Twitter 'Between them @kinexuk @bt_uk and @TalkTalk have managed to switch off my business broadband and my home broadband 11 days ago. Disgraceful.' |
| Customer complaint about Unicom on Twitter '@verastaruk your Unicom customer service is atrocious, and complaints procedure seems to be non existent 8 mnths- no solution or apology' |
| Customer complaint about Kinex on Twitter ‘@kinexuk, you've changed our internet over after your office has closed & now we have no internet, PDQ, music & no one to speak to #notgood’ |
| Verastar Employee complaint on Glassdoor "Pending News Article” This employee review has now been removed |
| Employee complaint about working for Kinex on Indeed 'Stupid' |
| Customer complaint about Titan Telecom on Trustpilot 'Worst Business Broadband Ever !!!!' |
| Customer complaint about Kinex on Twitter ‘@kinexuk one week down the line, still not connected. You couldn't make it up. Pathetic from all involved.’ |
| Customer complaint about Kinex on Tustpilot 'Avoid this company like the plague' |
| Customer complaint about Unicom on Tustpilot 'Lots of problems' |
| Customer complaint about Titan Telecom on Trustpilot 'Horrendous' Review deleted. Titan Telecom's reason for reporting this review ‘We are unable to identify you from your profile and no reference number has been provided.’ |
| Complaint about Kinex on Trustpilot 'Avoid!!' |
| Complaint about Unicom on Twitter '#Unicom! Trying to charge me at over inflated rates I have not agreed to, either by phone or in writing! #NotBuyingIt #badcustomerservice' |
| Complaint about Titan Telecom on Twitter 'anyone who is thinking of getting there business internet & phone line with Titan Telecom please stay away from them... http://fb.me/6xQR9yDZe' |
| Complaint about Kinex on Twitter '@kinexuk waited in all day today (Saturday) for your engineer to return, no sign of him, still not connected. Disgusted.' |
| Complaint about WOAV on Trustpilot ‘WOAV. Abysmal. My worse decision of 2016’ |
| Complaint about Kinex on Twitter '@kinexuk can you please get somebody from your useless team to call me please 01277699514. We agreed to cancel & yet you are still charging.' |
| Complaint about Kinex on Twitter '@kinexuk failed to connect my broadband on agreed date 14/2/2017, still no connection and we are losing business because of you |
| Complaint about Kinex on Twitter '@kinexuk your customer service is shocking! all we want is a copy of the contract. Been trying to get this sorted for 6 Months!' |
| Complaint about Kinex on Twitter 'If @KinexUK had a survey and I bothered to fill it in they would get as many severe zeros as possible. #NOTRECOMMENDED #CX #Telecoms' |
| Complaint about Kinex on Twitter 'Apologies for destroying the Twitter feed with a telecoms complaint, but #KinexUK has THE WORST retention attempt technique ever encountered' |
| Complaint about Unicom on Trustpilot Review deleted 16 Feb 2017 Unicom's reason for reporting this review 'Your review contains language that is accusatory and likely to be viewed as inflammatory, includes defamatory statements, or otherwise violates Trustpilot Guidelines.' |
| Complaint about Kinex on Trustpilot 'I lost days work' |
| Employee complaint about working for Kinex on Indeed 'Stay in bed - Not the best prices in market so you are trying to sell by fibbing.' |
| Employee complaint about working for Kinex on Indeed 'Horrible place to work' |
| Employee complaint about working for Verastar on Glassdoor "Below Average" This review has been removed |
| Complaint about Titan Telecom on Trustpilot 'Disgusted' https://uk.trustpilot.com/users/589cfe530000ff000a75d8bc |
| Complaint about Titan Telecom on Twitter 'After fighting ultra slow internet connections (never ever use Titan Telecom' |
| Complaint about WOAV on Twitter @WoavUK been having issues because ports are blocked on router, tech service useless |
| Complaint about Titan Telecom on Review Centre “Worst Service from any company I have ever dealt with” |
| Complaint about Titan Telecom on Trustpilot Cowboy Company Review deleted. Titan Telecom's reason for reporting this review ‘We are unable to identify you from your profile and no reference number has been provided.’ |
| Complaint about Titan Telecom on Trustpilot 'AVOID! AVOID! AVOID!!!' Review deleted. Titan Telecom's reason for reporting this review ‘We are unable to identify you from your profile and no reference number has been provides |
| Complaint about Kinex on Twitter '@SteampunkCoffee I'm waiting for my first bill now from @kinexuk I hope they're taking into consideration how badly it affected business' |
| Complaint about Titan Telecom on Trustpilot 'Charges and disconnect service! Worse company ever came across I will definitely move away from them!' Review deleted. Titan Telecom's reason for reporting this review 'We believe that your review breaches the Trustpilot User Guidelines V2.1 November 2016, as your review contains language that is likely to be viewed as inflammatory, |
| Complaint about Unicom on Trustpilot 'Round and round with customer services - How can things be this |
| Complaint about WOAV on Feefo 'So many crucial omissions |
| Complaint about Unicom on Trustpilot 'Worst Company I have ever dealt with !' Review deleted. Unicom's reason for reporting this review. 'The review contains the name of a company employee' (Note that Unicom did NOT report previous POSITIVE review that contained the name of employee HERE) |
| JANUARY 2017 |
| 31 January 2017 Complaint about Kinex on Trustpilot 'Poor service, hidden charges' Review deleted. Kinex's reason for reporting this review. 'We'd like to help you with your broadband problems, but we are unable to identify you from your profile and no reference number has been provided.' |
| 30 January 2017 Complaint about Unicom on Trustpilot ‘Absolutely Terrible Customer Experience’ |
| 30 January 2017 Complaint about Kinex on Twitter '@kinexuk and while we are at it, why am I still getting billed from British Gas for the electricity supply you seem to have failed to sort?' |
| 30 January 2017 Complaint about Kinex on Twitter 'How many @kinexuk staff does it take to change a lightbulb? Your bulb isn't broken, it's not our problem, help desk closes soon, etc... |
| 29 January 2017 Complaint about Kinex on Trustpilot ‘Worse telecommunications company’ |
|
28 January 2017 Complaint about Kinex on Twitter '@OthertonAleman @offbeat_brewery Have you spoken with other folk having the same problem? I'm going to fight their £1000 disconnection charge! #StrongerTogether' |
| 27 January 2017 Complaint about Kinex on Twitter '@kinexuk how do you win customer service award when you won't sort a call at 5.45 coz you close at 6? No broadband AGAIN. Crap service again' |
| 27 January 2017 Complaint about Kinex on Trustpilot 'Avoid this company! |
| 26 January 2017 Complaint about Titan Telecom on Trustpilot 'Absolute joke this company!!!' |
| 26 January 2017 Complaint about Kinex on Trustpilot 'beware .. termination clauses horrendous' |
| 25 January 2017 Complaint about Kinex on Trustpilot Review Deleted Kinex's reason for reporting this review. 'We are unable to identify you from your profile and no reference number has been provided' |
|
24 January 2017 Complaint about Kinex on Twitter '@kinexuk still haven't removed items from my bill or credited it with what I'm owed?' |
| 23 January 2017 Complaint about Kinex on Twitter '@kinexuk Phone line ordered in September 2016.....still not working 5 months later!!!!!!! Clueless, pathetic customer service.' |
| 23 January 2017 Complaint about Kinex on Trustpilot 'Poor Customer Service' |
| 22 January 2017 Verastar Employee review "Outdated & stuck in old fashioned principles" |
| 21 January 2017 Complaint about Kinex Twitter 'Internet continually dropping out on home and work broadband connections? That'll be the extra special @kinexuk service we all love. Avoid. |
| 21 January 2017 Complaint about Verastar / Unicom on Twitter '@verastaruk Otherwise known as Unicom, Switchingon. Your treatment of us as loyal customers of 10 years is a bloody disgrace. |
| 20 January 2017 Complaint about WOAV on Facebook 'We need to contact you urgently... why is nobody picking up your phone??' |
| 20 January 2017 Complaint about WOAV on Facebook 'What's wrong with your phone lines?? Two days I've been trying to get through and constantly engaged??' |
| 19 January 2017 Complaint about Unicom on Trustpilot 'Internet and phone line In summary appalling' |
| 19 January 2017 Complaint about Kinex on Trustpilot ‘A total unexectable experience with this phone company’ |
| 19 January 2017 Complaint about Kinex on Twitter '@kinexuk can you please get somebody from your useless team to call me please XXXXXXXXXXX. We agreed to cancel & yet you are still charging' |
| 18 January 2017 Complaint about Unicom on Twitter '#unicom #telecom have just told me that then can "keep cold calling" us because they are approved by @Ofcom #coldcalleroftheweek #harassment |
| 17 January 2017 Complaint about Unicom on Trustpilot 'Scammers' Review Deleted. Unicom's reason for deleting the review 'We are unable to identify you from your profile and no reference number has been provided.' |
| 17 January 2017 Complaint about Kinex on Trustpilot 'Avoid at all costs' |
| 17 January 2017 Complaint about Kinex on Trustpilot 'very rude sales representative' |
| 17 January 2017 Complaint about Kinex on Trustpilot 'Back to BT' |
| 17 January 2017 Complaint about Kinex on Trustpilot 'avoid this company' |
| 17 January 2017 Complaint about Titan Telecom on Trustpilot 'Phone Line OK - Customer Service needs improvements' |
| 16 January 2017 Complaint about Kinex on Trustpilot 'Avoid at all costs' |
| 12 January 2017 Complaint about Kinex on Trustpilot 'Terrible business! No go area' |
| 12 Jan 2017 Complaint about Unicom on Trustpilot '3 weeks: no Internet unacceptable standard of service' |
| 12 January 2017 Complaint about Kinex on Trustpilot Review Deleted Kinex's reason for reporting this review 'We are unable to identify you from your profile and no reference number has been provided. |
| 12 Jan 2017 Complaint about Kinex on Twitter '@kinexuk still haven't heard from you. .. another 24 hours with no card payments. Our business is suffering. Ridiculous |
| 12 Jan 2017 Complaint about WOAV on Twitter '@WoavUK any chance someone could answer the phone? #FirstImpressions' |
| 11 Jan 2017 Complaint about Kinex on Twitter '@kinexuk another 24 hours with no Internet.... any news??' |
| 11 Jan 2017 Complaint about Kinex on Trustpilot 'Terrible Broadband' |
| 11 Jan 2017 Complaint about Kinex on Twitter '@kinexuk wish I had never swapped! Internet drops in and out and keep being told do line test, do line test! What's the point of wireless' |
| 10 Jan 2017 Complaint about Kinex on Twitter '@kinexuk still no phone call from your tech team. .. another shift without card payments. ..you are killing our business' |
| 10 Jan 2017 Complaint about Kinex on Twitter '@kinexuk yet again we are without the Internet.... wish we had never changed suppliers... you are utter shite' |
| 10 Jan 2017 Complaint about Unicom on Trustpilot 'Absolutely dismal - constant sales calls and will not let you go' |
| 10 Jan 2017 Complaint about Titan Telecom on Trustpilot 'Absolute nightmare' |
| 10 Jan 2017 Kinex employee review 'Awful' |
| 5 Jan 2017 Complaint about Unicom on Trustpilot 'I would rather not have a phone than use this company!' |
| 5 Jan 2017 Complaint about Unicom on Trustpilot 'Horrific Customer Experience- Stay well clear from this company!' |
| 5 Jan 2017 Complaint about Titan Telecom on Trustpilot Review Deleted Titan's reason for reporting this review 'You may only write about your own personal Service Experience. You are not permitted to write a review about somebody else's Service Experience, such as that of a family member or friend.' |
| 5 Jan 2017 Complaint about Kinex on Trustpilot 'routers down again kenex' |
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4 Jan 2017 Complaint about Unicom on Twitter 'Has anyone got anything good to say about Unicom, the telecom and broadband company for business users cos I certainly haven't! #unicom' |
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3 January 2017 Complaint about Unicom on Trustpilot Review Deleted Unicom's reason for reporting this review ‘Your Service Experience with the Company must have occurred within the last 12 months. This means within 12 months from the date on which you write the review. If you have signed up for an ongoing service, the Service Experience begins immediately upon sign up and continues until the service is no longer provided by the Company. You are free to write a review immediately after sign up or at any point up to 12 months after the service ends. |
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3 January 2017 Complaint about Kinex on Trustpilot Review Deleted Kinex's reason for reporting this review 'We are unable to identify you from your profile and no reference number has been provided. Also your review contains course language' |
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Complaints about Kinex which is Unicom's associated company under the Verastar Ltd umbrella and commenced trading October 2015 |
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31 January 2017 Complaint about Kinex on Trustpilot 'Poor service, hidden charges' Review deleted Kinex's reason for reporting this review. We'd like to help you with your broadband problems, but we are unable to identify you from your profile and no reference number has been provided. |
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30 January 2017 Complaint about Kinex on Twitter '@kinexuk and while we are at it, why am I still getting billed from British Gas for the electricity supply you seem to have failed to sort?' |
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30 January 2017 Complaint about Kinex on Twitter 'How many @kinexuk staff does it take to change a lightbulb? Your bulb isn't broken, it's not our problem, help desk closes soon, etc... |
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28 January 2017 Complaint about Kinex on Twitter '@OthertonAleman @offbeat_brewery Have you spoken with other folk having the same problem? I'm going to fight their £1000 disconnection charge! #StrongerTogether' |
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27 January 2017 Complaint about Kinex on Twitter '@kinexuk how do you win customer service award when you won't sort a call at 5.45 coz you close at 6? No broadband AGAIN. Crap service again' |
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27 January 2017 Complaint about Kinex on Trustpilot 'Avoid this company! |
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26 January 2017 Complaint about Kinex on Trustpilot 'beware .. termination clauses horrendous' |
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25 January 2017 Complaint about Kinex on Trustpilot Review Deleted Kinex's reason for reporting this review. 'We are unable to identify you from your profile and no reference number has been provided' |
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24 January 2017 Complaint about Kinex on Twitter '@kinexuk still haven't removed items from my bill or credited it with what I'm owed?' |
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23 January 2017 Complaint about Kinex on Twitter '@kinexuk Phone line ordered in September 2016.....still not working 5 months later!!!!!!! Clueless, pathetic customer service.' |
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23 January 2017 Complaint about Kinex on Trustpilot 'Poor Customer Service' |
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21 January 2017 Complaint about Kinex Twitter 'Internet continually dropping out on home and work broadband connections? That'll be the extra special @kinexuk service we all love. Avoid. |
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19 January 2017 Complaint about Kinex on Trustpilot ‘A total unexectable experience with this phone company’ |
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18 January 2017 Complaint about Kinex on Twitter @kinexuk can you please get somebody from your useless team to call me please XXXXXXXXXXX. We agreed to cancel & yet you are still charging |
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17 January 2017 Complaint about Kinex on Trustpilot 'Avoid at all costs' |
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17 January 2017 Complaint about Kinex on Trustpilot 'very rude sales representative' |
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17 January 2017 Complaint about Kinex on Trustpilot 'Back to BT' |
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17 January 2017 Complaint about Kinex on Trustpilot 'avoid this company' |
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16 January 2017 Complaint about Kinex on Trustpilot 'Avoid at all costs' |
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12 January 2017 Complaint about Kinex on Trustpilot 'Terrible business! No go area' |
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12 January 2017 Complaint about Kinex on Trustpilot Review Deleted Kinex's reason for reporting this review. 'We are unable to identify you from your profile and no reference number has been provided' |
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12 Jan 2017 Complaint about Kinex on Twitter '@kinexuk still haven't heard from you. .. another 24 hours with no card payments. Our business is suffering. Ridiculous |
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11 Jan 2017 Complaint about Kinex on Twitter '@kinexuk another 24 hours with no Internet.... any news??' |
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10 Jan 2017 Complaint about Kinex on Twitter '@kinexuk still no phone call from your tech team. .. another shift without card payments. ..you are killing our business' |
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10 Jan 2017 Complaint about Kinex on Twitter '@kinexuk yet again we are without the Internet.... wish we had never changed suppliers... you are utter shite' |
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https://uk.trustpilot.com/users/586ec0e30000ff000a6915ff KINEX 'routers down again kenex Router zyxel is broke again no broadband nightmare going back to Bt.' |
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https://uk.trustpilot.com/reviews/5866876f09f8ed09e81c17b6 KINEX Review removed 3 January 2017 Kinex's reason for reporting this review 'We are unable to identify you from your profile and no reference number has been provided. Also your review contains course language' |
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https://www.glassdoor.co.uk/Reviews/Employee-Review-Kinex-RVW13121824.htm KINEX 'A bunch of liars' |
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https://www.glassdoor.co.uk/Reviews/Employee-Review-Kinex-RVW12849027.htm KINEX "Just terrible, avoid if possible" |
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https://uk.trustpilot.com/users/586635c10000ff000a66e89e KINEX 'I felt extremely bullied into the phone and broadband not by an account advisor but by a manager that called and asked why I cancelled my transfer' |
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https://twitter.com/OthertonAleman/status/814611129896960001 KINEX 'Quick reminder folks. I'd recommend NEVER using @ kinex uk. One of worst decisions you could ever make. Have a happy 2017...' |
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https://twitter.com/JollyNathan/status/814414235535101952 KINEX '@ kinex uk I am still really unhappy with my broadband speed it's worse than its ever been!' |
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https://uk.trustpilot.com/users/5863a7f10000ff000a662cb6 KINEX 'Terrible service .... |
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https://uk.trustpilot.com/users/585bcb480000ff000a6484e9 KINEX 'A terrible company to work for or deal with' Review removed 22 Dec 2016 'Kinex's reason for reporting this review ' The reviewer has not purchased from or placed an order with the company. (Trustpilot guidelines state that employees of a company cannot post reviews about that company) |
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https://uk.trustpilot.com/users/585b0d6b0000ff000a645bed KINEX 'Sometimes it takes a long time to get through on the phone, then passed through on hold for the next step in resolving a problem.' |
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https://twitter.com/OthertonAleman/status/811284829249617920 KINEX 'I guess @ kinexuk think I'm happy now but finally fixing home broadband doesn't stop me advising anyone never to risk using their "services".' |
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https://uk.trustpilot.com/users/58592a5f0000ff000a63b7d0 KINEX ‘Poor service and customer care’ |
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https://uk.trustpilot.com/users/58590e560000ff000a63ac54 Review removed 20 Dec 2016 'Kinex's reason for reporting this review ' ‘Your review has been reported as your review contains coarse language’ |
| https://twitter.com/LianneGarner/status/809875437765722113 '@ kinex uk I will not be spoken to like I'm an idiot & transferred between departments to delay me. Congrats on losing a customer to bt |
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https://twitter.com/LianneGarner/status/809874871098441728 '@kinexuk please employ staff that are polite & respectful to customers. Spoke to 8 rude people on your team today. Business a/c moving Mon' |
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https://twitter.com/BrownieBoyyy/status/809824132028399616 '@ kinex uk explain how it's possible to be on the phone for 2 hours trying to sort out you shit broadband to then make the problem even worse' |
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https://twitter.com/havenwellbeing/status/809475165029564416 '@ kinex uk still no Phone call!!' |
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https://twitter.com/havenwellbeing/status/809019755399180289 'Great Service from @ kinex uk *NOT! Changed biz Line & BB service from @TalkTalkBiz y'day & being told no BB for 10 days!! |
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https://uk.trustpilot.com/users/584db0510000ff000a608604 'KINEX AVOID AT ALL COSTS' |
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https://uk.trustpilot.com/users/584af6a00000ff000a5ffa7b KINEX 'The most horrible company ever' Review removed 1 Dec 2016 'Kinex's reason for reporting this review 'We are unable to identify you from your profile and no reference number has been provided |
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https://twitter.com/LeylaRuttz/status/807151022271557632 '@ kinex uk does anyone work in your faults department. I'm on hold AGAIN, I've been trying since 9am yesterday and still trying. Ridiculous' |
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https://twitter.com/OthertonAleman/status/807194016240533504 KINEX Seriously people, if you want a complete disaster of a utilities "service", give @ kinex uk a call... |
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https://twitter.com/LeylaRuttz/status/806896951417602048 @ kinex uk no response to my request for a call back or a call I was promised at 12.55pm today and still no help and no phone line. Atrocious |
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https://twitter.com/LeylaRuttz/status/806896613021143040 '@ kinex uk is 1hr45min on hold to report a fault you've been trying to log since 9am this morning really acceptable? I think not I'm livid!' |
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https://twitter.com/lpblasting/status/806847240270659588 '@ kinex uk Business Phone line has been down all morning. Please advise how im ment to run a business without one' |
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https://uk.trustpilot.com/users/567314f10000ff0001f49836 'Hopeless' |
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https://twitter.com/OthertonAleman/status/803233926957436928 'Sick of hearing of constant lies from @ kinex uk while waiting for them to bother to provide their contracted service. Avoid like the plague.' |
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https://twitter.com/OthertonAleman/status/805884220803518464 KINEX 'Seriously fekked off with @ kinex uk the bunch of lying incompetent fuckmuppets.' |
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https://twitter.com/OthertonAleman/status/805886424876810244 KINEX 'Shocking lack of service & countless lies from @ kinex uk - hope no-one else ever falls victim to their utterly pathetic offering.' |
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https://uk.trustpilot.com/users/58487c6d0000ff000a5f4170 KINEX 'Lost internet for a day.' |
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https://uk.trustpilot.com/users/584853460000ff000a5f2cf3 KINEX 'Disgusted' |
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https://twitter.com/CWCCJuniors/status/804736569043259392 '@ kinex uk keeping customers in queues creates a huge revenue stream for companies! They are earning whist you get angrier' |
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https://twitter.com/Lucysam/status/804698145561149441 '@ kinex uk Been in contact every day for four days trying to resolve the problem, been on hold for 40 minutes yet again! Problem not resolved' |
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https://twitter.com/pizzacafenewton/status/804621436799320064 @ kinex uk Disappointing you haven't got the Internet up as you promised yesterday. Playing havoc with my business. |
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https://twitter.com/cb4747/status/804295989226074117 @ kinex uk received a sales call from an 'Adam' in your Ipswich call centre. Very rude. My company is part of the TPS. Don't call again. |
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https://uk.trustpilot.com/users/58222d090000ff000a55658e Review removed 1 Dec 2016 'Kinex's reason for reporting this review 'We are unable to identify you from your profile and no reference number has been provided. |
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https://uk.trustpilot.com/users/583c5fa20000ff000a5bc760 Review removed 28 Nov 2016 'Your review violates Trustpilot's User Guidelines, V2.1 November 2016, as you have created multiple profiles to review the same Company multiple times. |
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https://twitter.com/RichBestOnline/status/803546996204306433 '@ kinex uk whoever just called me was one of the rudest sales people I have spoken to in 15 years of business. Not good!' |
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https://twitter.com/OthertonAleman/status/803314174772281345 'Time to head home where I'll be unable to do the work I need to thanks to @ kinex uk still not providing the service they're being paid for.' |
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https://twitter.com/OthertonAleman/status/803233926957436928 'Sick
of hearing of constant lies from @ kinex uk while waiting for them to
bother to provide their contracted service. Avoid like the plague.' |
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https://uk.trustpilot.com/users/583c5fa20000ff000a5bc760 Review removed 28 Nov 2016 Kinex's reason for reporting this review 'Your review contains language that is accusatory and likely to be viewed as inflammatory, includes defamatory statements, or otherwise violates Trustpilot Guidelines.' |
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https://uk.trustpilot.com/users/557fba830000ff0001c640cd 'NEVER USE THIS COMPANY' |
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https://uk.trustpilot.com/users/5835b6310000ff000a5a44ce 'Do not leave BT for this company !!' |
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https://twitter.com/JollyNathan/status/801506709466447875 'When you sold me your services you told me my bills would be cheaper and my broadband faster, both seem to have been a LIE' |
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https://uk.trustpilot.com/users/5834e1d60000ff000a5a0fed 'Kinex = unconnected' |
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https://twitter.com/muhid_miah/status/800034691008991232 'Problems with my business line for 3 days now. Line dead no calls coming through' |
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https://uk.trustpilot.com/users/582f72bd0000ff000a58c840 'One star is far too many - Absolutely awful service' |
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https://uk.trustpilot.com/users/582ee4500000ff000a5898b0 'Pushy, Rude and Argumentative' |
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https://twitter.com/BrownieBoyyy/status/798602831305445376 'Your 'technical support' is almost as bad as your broadband service, absolute joke of a company' |
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https://uk.trustpilot.com/users/582b628e0000ff000a57a84e 'Very Poor Service' |
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https://uk.trustpilot.com/users/582a2ce80000ff000a574a8c Review removed 15 Nov 2016 Kinex's reason for reporting this review (As no customer reference number has been attributed to this review, we cannot determine whether the reviewer has had a service experience as required under Trustpilot user guidelines.) |
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https://uk.trustpilot.com/users/5829acfd0000ff000a570d6f Review removed 14 Nov 2016 Kinex's reason for reporting this review (The content contains defamatory statements) |
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https://uk.trustpilot.com/users/582499500000ff000a56077d 'Doesn't take No for an answer....' |
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https://twitter.com/Tim_Anthony07/status/795945233196478464 '3 calls in 2 days' |
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https://twitter.com/Delmaestro_byC/status/793466396432797696 'Why does your phone just ring and ring' |
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http://www.indeed.co.uk/cmp/Kinex/reviews?fcountry=ALL 'Unprofessionaly run and useless system' |
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https://twitter.com/kerilou5/status/792355742221266944 'receives no help from bad customer service' |
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https://twitter.com/kerilou5/status/792355123695681536 'My mother in law has no mobile service at home' |
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https://uk.trustpilot.com/users/58137edd0000ff000a51f9ec 'Kept me on the phone for ages' |
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https://uk.trustpilot.com/users/580e6be20000ff000a50a8d2 Review removed 25 Oct 2016 Kinex's reason for reporting this review (The content contains defamatory statements) |
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https://uk.trustpilot.com/users/580e591c0000ff000a50a143 'Lying and deception' |
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http://www.reviewcentre.com/Phone-Companies/Kinex-www-kinex-co-uk-review_4198853 'WORST COMPANY TO DEAL WITH' |
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https://twitter.com/SacreBrew/status/788848425345351684 'Bad business. Bad! Kinex should be put out of business' |
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https://twitter.com/offbeat_brewery/status/788394395141808128 'Shocking Service from @Kinexuk' |
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https://uk.trustpilot.com/users/580630410000ff000a4eb1a7 'Mis Sold by Kinex' |
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'https://uk.trustpilot.com/users/58062f300000ff000a4eb128 'Openreach visit' |
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https://uk.trustpilot.com/users/580625a50000ff000a4ead46 'BROADBAND PROBLEMS FROM DAY ONE' |
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https://uk.trustpilot.com/users/5804f8bd0000ff000a4e5cce 'Misselling by Kinex' |
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https://uk.trustpilot.com/users/5800faba0000ff000a4d989e 'Don't sign up Kinex will disrupt your business !!!!' |
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https://uk.trustpilot.com/users/5800ea5e0000ff000a4d91ee 'Repeatedly got cut off when I complain' |
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https://uk.trustpilot.com/users/510fa4a300006400012fc71d 'Business broadband is not business level' |
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https://uk.trustpilot.com/users/57f7c4760000ff000a4b6b75 'Haven't even received what I'm paying for.' |
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https://uk.trustpilot.com/users/56e9358b0000ff000a0f27f6 'PUSHY PATRONISING AND INEPT' |
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https://uk.trustpilot.com/users/57f52a9f0000ff000a4abee2 'Kinex bought Premier calls - never sign up for these OpenReach sales calls' |
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https://uk.trustpilot.com/users/51e807a500006400014453ca 'Holding for 90 minutes - really p****d off' |
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https://twitter.com/megsbarfield/status/783329364565983232 DELETED |
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https://uk.trustpilot.com/users/57ea41910000ff000a4818eb 'Absolutely HOPELESS' |
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https://uk.trustpilot.com/users/57ee34c30000ff000a4928aa 'Problem resolved after posting poor rating here!' |