unicom-complaints.co.uk |
Home | About Us | Customer Complaints | Employee Reviews | Termination Fees | News Updates | Customer Complaints Pre 2018 | Contact Us |
Unicom, Kinex, Clear Business, Woav, Insurance Octopus, Inspire Payments Ltd, Universal Debt Collection, etc are all under the Verastar group & share the same CEO, directors and trading address
Click HERE to see thousands of customer complaints about the Verastar Ltd Group (Google reviews appear to have deleted all the bad reviews about Kinex / Clear Business / Verastar with no explanation) See HERE
Click HERE to see hundreds of employee complaints and warnings about working for Verastar Ltd
Click HERE to see when aggrieved Verastar customers made news in the media.
Click HERE to see customer reviews BEFORE and AFTER they experienced Verastar's business practices What started as 5*excellent reviews became 1*BAD with the benefit of experience and hindsight
November 20 2020 Verastar Group have announced the appointment of a new Chief Executive Officer (CEO) Lee Hull. In his introductory blog Mr Hill states :- “The greatest organisations I’ve been part of over the last 20 years genuinely put the customer and the colleague at the heart of everything they do, and that’s my primary focus as CEO of Verastar." See Mr Lee's full introductory blog HERE MARCH 2021 UPDATE We have spoken with Mr Lee Hull the new CEO of Verastar and followed his progress at Verastar. We believe he is a very genuine and decent person who is keen to make improvements at Verastar and 'get things done.' We wish him every success. |
Unicom-complaints.co.uk HOME PAGE |
IMPORTANT PLEASE NOTE This web site is NOT owned by Unicom Telecom who changed their name to Verastar Ltd t/a Unicom, Kinex, Clear Business etc in October 2015 a few weeks after Ofcom fined Unicom £200,000 for mis-selling. This
web site (unicom-complaints.co.uk) was set up by former Unicom customers
to provide information help and support to customers of Verastar,
Unicom, Kinex, Titan Telecom, Woav, Clear Business,
Inspire Payments Ltd, Universal Debt Collection etc who have followed the company's complaints
procedure but failed to find a resolution. If
you are here by mistake and wish to contact any of the Verastar Ltd
companies details can be found on Verastar's own web site 'verastar.co.uk' |
Report a business behaving unfairly during the Coronavirus (COVID-19) outbreak to the Competition & Marketing Authority (CMA) |
CUSTOMER REVIEWS OF THE WEEK ABOUT THE VERASTAR GROUP |
||
Unicom / Verastar June 2021
“offer
very good prices and then increased” Click on image to enlarge Unicom review |
Kinex / Verastar June 2021
“Surprise
price increases” Click on image to enlarge Kinex Review |
Clear Business / Verastar June 2021 “Do not sign up to this company” Click on image to enlarge Clear Business Review |
EMPLOYEE REVIEWS OF THE WEEK ABOUT WORKING FOR THE VERASTAR GROUP |
||
Working for Verastar Review now deleted / removed from Trustpilot “I am an employee of many years” “Do not be fooled by the good reviews” Click on image to enlarge Verastar employee Review |
Working for Verastar Protect yourself and your business
Click on image to enlarge Verastar employee Review |
Working for Verastar Click on image to enlarge Verastar employee Review
|
Click HERE to see customer reviews BEFORE and AFTER they experienced Verastar's business practices
What started as 5*excellent Trustpilot reviews became 1*BAD reviews after the customer's benefit of experience
February 2 2021 How things changed for Catya Reid with the benefit of experience of Verastar's business practices.
Click on image to enlarge before and asfter review
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HOW TO COMPLAIN TO OFCOM
If you believe you were mis-sold a service but are unable to resolve your dispute with the company's complaints procedure, you can complain to Ofcom via this link https://ofcomforms.secure.force.com/formentry/SitesFormCCTSwitchedWithoutPermission
It would appear that Verastar have now appointed Credit Style Ltd and UK Search to collect historic termination fees but we believe that some of these demands may be disputable and defensible in court if customers had closed down their businesses and ceased to trade Verastar’s own
Terms and Conditions Clause 13.2 C states “You
may terminate the Contract:” “if you cease business;”
If you have received notices from Credit Style or UK Search with threats of legal action please take immediate legal advice and contact us for more information Verastar includes Unicom, Clear Business, Kinex, Woav, Universal Debt Collection etc etc |
The Consumer Council for Water (CCW) deal with water and sewerage complaints for England and Wales www.ccwater.org.uk In February 2020 CCW announced that 'Clear Business Water and Water Plus remained among the worst performers’ For business customers' complaints - click on this link HERE |
NEWS UPDATE APRIL 2020 Following customer complaints, the Scottish Public Services Ombudsman (SPSO) have again Investigated Clear Business / Verastar The SPSO Investigation Officer has made the following statement:- “I have decided to issue a public report on Mr C's complaint because the failings identified in CBW's [Clear Business Water’s] handling of the case represented both a significant injustice to Mr C and are a matter of public interest.” Click below to see summary of the Investigation report Clear Business / Verastar also trade under the brand names of Clear Business Water, Kinex, Unicom, Woav, Universal Debt Collection, Sinq Power etc etc |
We have heard from many Unicom / Kinex / Clear Business / Verastar Ltd customers who have received genuine Court Claim Forms from 'Direct Collection Bailiffs Ltd (DCBL) @DCBL_UK to collect historic termination fees on behalf of Verastar Ltd (DCBL is featured in the Channel 5 TV series Can’t Pay? We’ll Take It Away!) |
Examples of what customers have experienced since Unicom / Verastar enlisted Direct Collections Bailiffs to collect historic termination fees on Verastar's behalf.
Click on images below to enlarge
Verastar Ltd were originally known as Universal Utilities t/a Unicom but they changed their name to Verastar a few weeks after Ofcom fined them £200,000 for miss-selling. They now have multiple trading names and have had multiple associated companies |
Verastaruk | Switchingon.com | Synotio Business Communications |
Kinex | Economy Gas | Titan Telecom |
Unicom | Crown Telecom | Elite Calls |
Clear Business | Business Comms Solutions | Sunstone |
Clear Business Water | The Insurance Octopus | Optimum Calls |
Universal Debt Collection | The Media Octopus | Aquaflow |
Woav | OVO Energy’s commercial customers | Premier Calls |
Sinq Power | Aimera | Little N Large insurance |
118777 | Aurora Telecom |
NEWS
UPDATE 10 DECEMBER 2019
A
recent legal challenge has proven a Verastar employee was sporadically paid less
than minimum wage, illegally opted out of a statutory pension scheme and
arbitrarily fined for events outside of their control. If you work or have
worked for Verastar and if you feel you have been similarly affected please
contact alex@avplaw.co.uk
or visit
http://avplaw.co.uk
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Click HERE for information about parliamentary debate raised by John Healey MP to tell the story of his 70-year-old constituent who was left with a £3,500 bill from Unicom / Verastar Ltd Click HERE for several links to online blogs about Unicom / Verastar Ltd |
Kinex / Verastar Reviews It is up to consumers to
decide which review site they think Kinex / Verastar has the more realistic rating scores |
|
Reviews
.co .uk
|
Click to enlarge |
Google
Reviews
(Google Reviews appear to have deleted most reviews about Kinex / Verastar with no explanation)
|
Click to enlarge |
Trustpilot
Reviews
|
Click to enlarge |
Can
you trust Trustpilot? – 9 million reviews studied.
‘I studied 9 million reviews left for 198,000 businesses on the Trustpilot UK website to reveal how companies deceive consumers by manipulating their reviews on Trustpilot.’
Click HERE
to see study by Richman SEO Training |
Disclaimer:
These are our opinions and not a substitute for legal advice from a solicitor or
an organization like Citizens Advice.
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WHY HAVE GOOGLE REVIEWS DELETED 100s OF BAD REVIEWS ABOUT KINEX, CLEAR BUSINESS & UNICOM?
Online Complaints in MARCH 2021 |
Complaint about Verastar Ltd / Clear Business on
Trustpilot “Awful
service” |
Complaint about Verastar Ltd / Clear Business on
Trustpilot “I
DON’T WANT IT” |
Complaint
about Verastar Ltd / Unicom on
Trustpilot “God
Awful Company” |
Employee
complaint about working for Verastar "Soul
draining. Venomous management. Overall toxic place!" |
Complaint
about Verastar Ltd / Unicom on Google “Absolutely
appalling service” |
Complaint about Verastar Ltd / Clear Business on
Trustpilot “Worst
Buisness I ever dealt with” |
Complaint
about Verastar Ltd / Kinex on
Trustpilot “I'm
really not happy!” |
Complaint
about Verastar Ltd / Kinex on
Trustpilot “Thieves
at it again” |
Complaint
about Verastar Ltd / Unicom on
Trustpilot “Worst
Telephone Company” |
Complaint
about Verastar Ltd / Unicom on
Trustpilot “Business
internet. Terrible” |
Complaint
about Verastar Ltd / Unicom on Google
“Extremely
poor service” |
Complaint about Verastar Ltd / Clear Business on
Trustpilot “Arrogant
Aggressive Behaviour” |
Complaint about Verastar Ltd / Clear Business on
Trustpilot “Stay
away” |
Complaint
about Verastar Ltd / Unicom on
Trustpilot “Absolutely
appalling” |
Complaint about Verastar Ltd / Clear Business on
Reviews.io
“beware
this company” |
Complaint about Verastar Ltd / Clear Business on
Trustpilot “Stay
away from this company” |
Complaint
about Verastar Ltd / Kinex on Google
“Awful
company” |
Complaint
about Verastar / Clear Business on Reviews.io “Avoid
like the plague” |
Complaint about Verastar Ltd / Unicom on
Trustpilot “nightmare
of a company to deal with” |
Complaint about Verastar Ltd / Clear Business on
Trustpilot “This
company is a bunch of con men” |
Complaint about Verastar Ltd / Clear Business on
Trustpilot “RATE
ZERO IF I COULD” |
Complaint about Verastar Ltd / Clear Business on
Trustpilot “The
worst business i have ever had to deal with!” |
Complaint about Verastar Ltd / Clear Business on
Trustpilot “Have
been overpaying and they won’t refund” |
Complaint about Verastar Ltd / Clear Business on
Trustpilot “don't
go this company” |
Complaint
about Verastar Ltd / Unicom on
Trustpilot “Absolutely
awful customer service” |
Complaint
about Verastar Ltd / Kinex on Google “HAVE
A LOOK AT THERE REVIEWS” |
Complaint about Verastar Ltd / Clear Business on
Google “Complete
rip off” |
Complaint about Verastar Ltd / Clear Business on
Trustpilot “worst
customer service I have ever had” |
Complaint
about Verastar Ltd / Kinex on
Trustpilot “KINEX
ROBBERY” |
Complaint
about Verastar Ltd / Kinex on
Trustpilot “dreadful
lot” |
Complaint
about Verastar Ltd / Unicom on Google
“Avoid
at all costs” |
Complaint
about Verastar / Unicom on Reviews.io “This
is a dreadful company” |
Complaint about Verastar Ltd / Clear Business on
Trustpilot “Avoid
this company” |
Complaint about Verastar Ltd / Clear Business on
Trustpilot “Buyer
Beware” |
Complaint about Verastar Ltd / Clear Business on
Trustpilot “CHECK
YOUR BILLS” |
Complaint
about Verastar Ltd / Kinex on
Trustpilot “Absolutely
day light robbery!!” |
Complaint
about Verastar Ltd / Unicom on
Trustpilot “Unethical
Unicom” |
Complaint
about Verastar Ltd / Kinex on
Trustpilot “Pathetic
conmen” |
Complaint about Verastar Ltd / Clear Business on
Trustpilot “Termination
fee is crazy” |
Complaint
about Verastar Ltd / Kinex on
Trustpilot “AVOID,
AVOID, AVOID” |
Complaint
about Verastar Ltd / Kinex on
Trustpilot “Unwanted
sales call” |
Complaint
about Verastar Ltd / Kinex on
Trustpilot “they
mis sell contracts” |
Complaint
about Verastar Ltd / Kinex on
Trustpilot “Horrible
people” |
Complaint
about Verastar Ltd / Kinex on
Trustpilot “bad
customer service” |
Complaint about Verastar Ltd / Kinex
on Google “Terrible
service” |
Complaint about Verastar Ltd / Clear Business on
Trustpilot “No
response to complaints after FOUR MONTHS” |
Complaint about Verastar Ltd / Clear Business on
Trustpilot “Beware
of this company” |
Complaint
about Verastar Ltd / Kinex on
Trustpilot “Absolutely
terrible company” |
Complaint about Verastar Ltd / Unicom
on Google “I’m
getting debt letters” “I have never even used Unicom!! |
Complaint about Verastar Ltd / Clear Business on
Reviews.io “Do
not use company” |
Complaint
about Verastar Ltd / Kinex on
Trustpilot “Kinex
Have NO interest in their customers” |
Complaint about Verastar Ltd / Clear Business on
Trustpilot “I
will be calling back to make a formal complaint” |
Complaint about Verastar Ltd / Clear Business on
Trustpilot
“This
company bullies you” |
Complaint about Verastar Ltd / Clear Business on
Trustpilot “Clear
Business have been harassing my family” |
Complaint about Verastar Ltd / Clear Business on
Trustpilot “Would
give zero stars if I could” |
Complaint about Verastar Ltd / Clear Business on
Trustpilot “Very
bad” |
Complaint about Verastar Ltd / Clear Business on
Trustpilot “Very
cunning company” |
Complaint about Verastar Ltd / Clear Business on
Trustpilot “I
made a complaint a few days ago” |
Complaint about Verastar Ltd / Clear Business on
Trustpilot “This
is the worst company I ever seen” |
Complaint
about Verastar Ltd / Unicom on
Trustpilot “It
is a terrible company” |
Complaint about Verastar Ltd on Google “Fraudulent company. Do not use!” |
Complaint about Verastar Ltd / Kinex on Who-Calls.Me.UK “This is KINEX. Please stay away from them” |
Complaint about Verastar Ltd / Kinex on Trustpilot “Consider someone else for your broadband” |
Complaint about Verastar Ltd / Kinex on Trustpilot “VERY DISAPPOINTED WITH MY TREATMENT” |
Complaint about Verastar Ltd / Kinex on Trustpilot “Totally inadequate Response” |
Complaint about Verastar Ltd / Clear Business on
Reviews.io
“Do
not use this company” |
Online Complaints in FEBRUARY 2021 |
Complaint about Verastar Ltd / Clear Business on Reviews.io “Do not use this company!!!” |
Complaint about Verastar Ltd / Clear Business on Reviews.io “Bad service, invoices not clear” |
Complaint about Verastar Ltd / Clear Business on Trustpilot “They charged me money even in lockeddown” |
Complaint about Verastar Ltd / Clear Business on Trustpilot “Very bad customer service” |
Complaint about Verastar Ltd / Clear Business on Trustpilot “Can departments not communicate!” |
Complaint about Verastar Ltd / Clear Business on Trustpilot “Awful company” |
Complaint about Verastar Ltd / Clear Business on Trustpilot “I'm one that's less than impressed” |
Complaint about Verastar Ltd / Kinex on Trustpilot “DISHONEST AND a SHAMBLES” |
Complaint about Verastar Ltd / Unicom on Trustpilot “An awful experience” |
Complaint about Verastar Ltd / Unicom on Revies.io “One star is too much for this awful company” |
Complaint about Verastar Ltd / Unicom on Revies.io “Gross incompetence” |
Complaint about Verastar Ltd / Kinex on Trustpilot “Extremely difficult to deal with” |
Complaint about Verastar Ltd / Kinex on Trustpilot “Our Church is having a terrible time” |
Complaint about Verastar Ltd / Kinex on Trustpilot “Beware, these guys will take your money and not provide any services” |
Complaint about Verastar Ltd / Clear Business on Trustpilot “Avoid Clear Business!” |
Complaint about Verastar Ltd / Clear Business on Reviews.io “I’m absolutely shocked from this company” |
Complaint about Verastar Ltd / Kinex on Trustpilot “Terrible service, terrible customer service, terrible experience” |
Complaint about Verastar Ltd / Kinex on Trustpilot “Do not use this company” |
Complaint about Verastar Ltd / Clear Business on Trustpilot “service are just the worst one ever” |
Complaint about Verastar Ltd / Clear Business on Trustpilot “Shop closed due to covid, bills tripled and money taken from my account” |
Complaint about Verastar Ltd / Clear Business on Reviews.io “Avoid at all cost” |
Complaint about Verastar Ltd / Clear Business on Reviews.io “Can never get through on the phone” |
Complaint about Verastar Ltd / Clear Business on Trustpilot “This company is the worst” |
Complaint about Verastar Ltd / Clear Business on Reviews.io “bad customer service” |
Complaint about Verastar Ltd / Clear Business on Trustpilot “Total disgrace to industry” |
Complaint about Verastar Ltd / Clear Business on Trustpilot “Unbelievable customer service very bad” |
Complaint about Verastar Ltd / Clear Business on Trustpilot “Rip off incompetence!!” |
Employee review about working at Verastar on Glassdoor "I wouldn’t recommend working at Verastar" |
Complaint about Verastar Ltd / Clear Business on Trustpilot “The worst customer service” |
Complaint about Verastar Ltd / Unicom on Trustpilot “UNICROOKS” |
Complaint about Verastar Ltd / Clear Business on Trustpilot “I have completely lost patience” |
Complaint about Verastar Ltd / Clear Business on Trustpilot “Would give zero stars if i could” |
Complaint about Verastar Ltd / Kinex on Trustpilot “Be careful with these guys are very sly” |
Complaint about Verastar Ltd / Kinex on Trustpilot “Very unhelpful customer service team” |
Complaint about Verastar Ltd / Unicom on Google “AVOID AT ALL COST, YOU WILL REGRET IT” |
Complaint about Verastar Ltd / Clear Business on Google “Worst company in existence” |
Complaint about Verastar Ltd / Kinex on Trustpilot “Do not recommend this company!” |
Complaint about Verastar Ltd / Unicom on Trustpilot “INCORRECT AND INACCURATE” |
Complaint about Verastar Ltd / Kinex on Google “Worst possible provider to go with” |
Complaint about Verastar Ltd / Clear Business on Reviews.io “Don’t even think to join with them” |
Complaint about Verastar Ltd / Clear Business on Reviews.io “Disgraceful company” |
Complaint about Verastar Ltd / Kinex on Trustpilot “The worst company I have ever dealt with” |
Complaint about Verastar Ltd / Clear Business on Trustpilot “12 Days with no business broadband” |
Complaint about Verastar Ltd / Clear Business on Trustpilot “Bad experience since day one” |
Complaint about Verastar Ltd / Kinex on Trustpilot “VERY ANGRY CUSTOMER!!!” |
Complaint about Verastar Ltd / Clear Business on Trustpilot “really bad service too much money” |
Complaint about Verastar Ltd / Kinex on Trustpilot “One of the worst company I ever known” |
Complaint about Verastar Ltd / Unicom on Trustpilot “Unicom? More like UniCON!” |
Complaint about Verastar Ltd / Kinex on Trustpilot “Not great service” |
Complaint about Verastar Ltd / Unicom on Trustpilot “Zero stars” |
Complaint about Verastar Ltd / Clear Business on Trustpilot “despicable tactics” |
Complaint about Verastar Ltd / Kinex on Trustpilot “NO STAR AT ALL. WOSRT COMPANY TO ENCONTER” |
Complaint about Verastar Ltd / Unicom on Google “DO NOT USE” |
Complaint about Verastar Ltd / Clear Business on Trustpilot “Clear Business - what a joke” |
Complaint about Verastar Ltd / Clear Business on Trustpilot “8 days without any business broadband or landline services” |
Complaint about Verastar Ltd / Unicom on Trustpilot “I've had loads of problems” |
Complaint about Verastar Ltd / Clear Business on Trustpilot “Do not consider signing up to!!” |
Complaint about Verastar Ltd / Clear Business on Trustpilot “Horrible! Terrible at solving issues” |
Complaint about Verastar Ltd / Kinex on Trustpilot “Absolutely awful company” |
Complaint about Verastar Ltd / Kinex on Twitter “Useless, incompetent and hopeless” |
Complaint
about Verastar Ltd / Kinex on
Twitter “Today
was going well until I called customer services at Kinex @verastaruk” |
Complaint
about Verastar Ltd / Unicom on
Trustpilot “Avoid” |
Complaint about Verastar Ltd / Unicom on Trustpilot “PRICE GOUGERS Be very careful of Unicom” |
Complaint about Verastar Ltd / Clear Business on
Reviews .io
“The worse company I ever met” |
Complaint about Verastar Ltd / Clear
Business on Trustpilot “the
worse ever” |
Complaint about Verastar Ltd / Clear Business on Trustpilot “It is not possible to rate 0” |
Complaint about Verastar Ltd / Kinex on Trustpilot “i had an issue with broadband from Saturday” |
Complaint about Verastar Ltd / Unicom on Trustpilot “Unprofessional, greedy, rip off merchants” |
Complaint about Verastar Ltd / Kinex on Trustpilot “false promises, once you’ve joined them” |
Complaint about Verastar Ltd / Unicom on Trustpilot “Give an immensely wide berth Absolutely abysmal company to deal with” |
Complaint about Verastar Ltd / Clear Business on Google “PLEASE BE VERY VERY CAREFUL BEFORE ENTERING INTO A CONTRACT WITH THIS COMPANY!” |
Employee review about working for Verastar on Indeed “promotes misinformation as fact and treats customers horrendously” |
Complaint about Verastar Ltd / Clear Business on Google “The awards section makes me laugh” |
Complaint about Verastar Ltd / Clear Business on Trustpilot “Never a customer but continue to harrass for money” |
Complaint about Verastar Ltd / Clear Business on Trustpilot “very poor service” |
Online Complaints in JANUARY 2021 |
Complaint about Verastar Ltd / Kinex on Trustpilot “More like ‘kinhell” “appalling and the lies non stop” |
Complaint about Verastar Ltd / Kinex on Trustpilot “The worst money-grabbing dishonest company I have ever dealt with” |
Complaint about Verastar Ltd / Kinex on Trustpilot “THIS GETTING TO BE A FARCE” |
Complaint about Verastar Ltd / Unicom on Trustpilot “Truly one of the most abysmal telecommunications companies” |
Employee complaint about working for Verastar Ltd / Unicom on Glassdoor "TERRIBLE CUSTOMER SERVICE" |
Complaint about Verastar Ltd / Clear Business on Trustpilot “Disgusting, blood sucking, get a life Including the staff” |
Complaint about Verastar Ltd on Google “ruins me out of nearly 2000 pounds” |
Complaint about Verastar Ltd / Kinex on Trustpilot “AVOID” |
Complaint about Verastar Ltd / Unicom on Trustpilot “Here we go again - promises, promises!” |
Employee review about working for Verastar on Glass door "It's a job" |
Complaint about Verastar Ltd / Kinex on Google “PLEASE DON'T USE THIS COMPANY” |
Complaint about Verastar Ltd / Clear Business on Trustpilot “A Clear SHAMBLES of a Business” |
Complaint about Verastar Ltd / Kinex on Trustpilot “I will not be renewing with them again” |
Complaint about Verastar Ltd / Clear Business on Google “I was conned into signing up with the company” |
Complaint about Verastar Ltd / Clear Business on Trustpilot “don’t recommend to any one” |
Complaint about Verastar Ltd / Clear Business on Trustpilot “Truly an awful company to deal with” |
Complaint about Verastar Ltd / Unicom on Google “DO NOT JOIN THIS COMPANY” |
Complaint about Verastar Ltd / Clear Business on Review.io “Is a NONO from me!!!!” |
Complaint about Verastar Ltd / Clear Business on Review.io “don’t fall for there fake charm and false offers” |
Complaint about Verastar Ltd / Clear Business on Trustpilot “Confusing and excessive termination charges” |
Complaint about Verastar Ltd / Kinex on Google “Lots of false promises” |
Complaint about Verastar Ltd / Kinex on Trustpilot “Awful experience” |
Complaint about Verastar Ltd / Unicom on Trustpilot “Its really disappointed” |
Complaint about Verastar Ltd / Kinex on Trustpilot “Kinex Energy Customer Service is WORSE THAN APPALLING!!” |
Complaint about Verastar Ltd / Unicom on Trustpilot “Shocking service” |
Complaint about Verastar Ltd / Clear Business on Trustpilot “Absolutely shocking company” |
Complaint about Verastar Ltd / Kinex on Trustpilot “Save yourself a lot of hassle and go elsewhere” |
Complaint about Verastar Ltd / Clear Business on Trustpilot “STAY AWAY FROM THESE THIEVES” |
Complaint about Verastar Ltd / Clear Business on Trustpilot “Cow-boy sales practice and poor service ... Stay away” |
Complaint about Verastar Ltd / Clear Business on Trustpilot “Shocking company to deal with” |
Complaint about Verastar Ltd / Unicom on Trustpilot “avoid this company” |
Complaint about Verastar Ltd / Unicom on Trustpilot “AVOID Really poor company. Avoid at all costs” |
Complaint about Verastar Ltd / Kinex on Trustpilot “Should be renamed 'kins**t'!!!” |
Complaint about Verastar Ltd / Clear Business on Google “Complete Rip off merchants” |
Complaint about Verastar Ltd / Clear Business on Reviews.io “Was miss sold internet and phone line” |
Complaint about Verastar Ltd / Clear Business on Trustpilot “Avoid this company at all costs” |
Complaint about Verastar Ltd / Clear Business on Trustpilot “Absolute sham of a company” |
Complaint about Verastar Ltd / Clear Business on Trustpilot “worst company ever!!!!!” Review removed / deleted by Trustpilot |
Complaint about Verastar Ltd / Clear Business on Trustpilot “Avoid these people like the plague” |
Complaint about Verastar Ltd / Kinex on Trustpilot “be warned” |
Complaint about Verastar Ltd / Kinex on Trustpilot “Stay away, scammers and a terrible service” |
Employee complaint about working for Verastar Ltd / Kinex on Trustpilot Review now deleted / removed from Trustpilot "I am an employee for many years" "Do not be fooled by the good reviews" |
Employee review about working for Kinex / Verastar "Awful" |
Employee complaint about working for Verastar Ltd / Kinex on Glassdoor "Don't stay more than needed" |
Complaint about Verastar Ltd / Clear Business on Trustpilot “Be aware!!! Do not ever use clear business” |
Complaint about Verastar Ltd / Clear Business on Trustpilot “This company is awful” |
Complaint about Verastar Ltd / Clear Business on Trustpilot “Absolutely shambolic service” |
Complaint about Verastar Ltd / Kinex on Trustpilot “Kinex electricity only 2.9% Renewable” |
Complaint about Verastar Ltd / Clear Business on Trustpilot “Avoid at all costs” |
Complaint about Verastar Ltd / Clear Business on Trustpilot “Should be avoided at all costs” |
Complaint about Verastar Ltd / Kinex on Trustpilot “from experience I would not touch this company with a barge pole” |
Complaint about Verastar Ltd / Unicom on Trustpilot “Disappointing so far!” |
Complaint about Verastar Ltd / Clear Business on Trustpilot “I recently sold my business” |
Complaint about Verastar Ltd / Clear Business on Trustpilot “Incompetent company...do not use” |
Complaint about Verastar Ltd / Kinex on Trustpilot “Poor customer service - harassing calls for payments which aren’t owed” |
Complaint about Verastar Ltd / Kinex on Google “Absolute scumbags” |
Complaint about Verastar Ltd / Kinex on Google “can't wait to get out of contract” |
Complaint about Verastar Ltd / Kinex on Trustpilot “EXCESSIVE AND FIXED TERMINATION FEES” |
This bad review about Clear Business / Verastar was removed / deleted by Trustpilot after Clear Business reported the review Removed review |
This bad review about Kinex / Verastar was removed / deleted by Trustpilot after Kinex reported the review Removed review |
This bad review about Unicom / Verastar was removed / deleted by Trustpilot after Unicom reported the review Removed review |
Complaint about Verastar Ltd / Kinex on Trustpilot “Never use this company. Absolute scumbags.” |
Complaint about Verastar Ltd / Kinex on Trustpilot “Horrible people to deal with!!!!Stay away!!!!!!” |
Complaint
about Verastar Ltd / Clear Business on
Trustpilot
“Only deal with this outfit if you are happy with poor customer
service” |
Click HERE to see further large number of online complaints and postings about Verastar Ltd, Unicom, Kinex, Woav, Clear Business, Universal Debt Collection etc. etc.
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Soon after the Ofcom fine of £200,000 for mis-selling, Universal Utilities T/A Unicom registered a change of name at Company House in October 2015 and they are now known as Verastar Ltd T/A Unicom, Kinex, Woav, Titan Telecom, Clear Business Telecom / Energy / Water etc. etc Click HERE to see level of complaints about companies under the Verastar Ltd umbrella.
The purpose of this website is to try to bring together people who are having problems with these companies and we also try to provide information that might be useful to customers having problems.
Emails
we receive from customers of Verastar / Unicom / Kinex / Titan / Woav / Clear
Business etc will not be published on this site but any correspondence we
receive from Verastar Ltd / Unicom / Kinex / Titan / Woav / Clear Business or
any other associated companies will be published on this page and the NEWS
UPDATE page. (We
have received emails / letters from a director of Verastar Ltd raising his
concerns about the contents of this web site and we will publish more details in
the near future.)
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We have heard from former Unicom / Verastar customers who owned Company Limited businesses but closed down their business. They were informed by Verastar / Unicom that in order for termination fees to be waived after they ceased to trade, they would first need to apply to Companies House to have their businesses struck off from the Companies House register. However, customers then found that as soon as they applied to have their company struck off, Verastar / Unicom raised an objection with Companies House and the voluntary strike off was suspended. Unicom then continued to follow their normal debt collection procedures for collection of termination fees from the customer with threats of legal action. If any readers are experiencing this problem, you might find some useful information in this diary blog set up by a former Unicom customer to try and help people who were faced with this situation https://sites.google.com/site/unicomterminationfees/home
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We have heard from many people who cancelled their contracts with Verastar / Unicom / Kinex etc for various reasons such as selling or closing down their businesses or because they allegedly were not provided with the services and prices they were promised. Unicom then applied demands for early termination fees amounting to three and four figure sums. We have heard from many people have felt harassed and intimidated by Unicom's debt collection practices and who have endured months / years of harassing phone calls, multiple letters with threats of legal action if termination fees are not paid by continuously revised dates, threats of involving the bailiffs, threats of trashing the customers credit ratings and state that credit will be difficult to obtain, threats of having to pay court costs, threats of an attachment of earnings order, threats of a charging order on the sale of property, threats of permanent loss of customer’s business telephone numbers, threats of third party debt order to freeze bank account.
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Click HERE HERE & HERE to see a few examples of the threatening letters that Verastar send to their customers for collection of termination fees
January 2017 We would like to hear from Verastar customers who may have recently received a letter from 'Universal Debt Collection' similar to the letter below.
It is worth noting here that Universal Debt Collection is NOT an external licensed debt collection agency. It is simply the name that Verastar Ltd have given to their own in-house Credit Control Department to collect debts from companies under their own Verastar Ltd umbrella. Universal Debt Collection is NOT licensed to collect debts AS a debt collector. Readers who have received letters from 'Universal Debt Collection' might be interested to read about Npower, Wonga and some banks who were investigated for sending letters to their customers from fake debt collection agencies and from fake law firms. Click on the links for more information NPOWER / WONGA / BANKS
We have heard from many Verastar Ltd / Unicom customers who have received documents from Verastar / Unicom that are almost identical to Court Claim Forms / Summons but if there is no Court Stamp, Claim No, Issue Date or Court Address then it is NOT a genuine Court Summons. In addition, a genuine Court Claim Form would be sent by the Courts, not the company and would contain guidance notes and other forms including a defence form. Click on the image to see an example of an imitation 'Court Claim Form / Summons' sent by Verastar Ltd to their customers for collection of termination fees. This CAB link HERE explains court procedure and states "If the court's official stamp isn't on the claim form, the person you owe money to might be trying to get you to pay them back by pretending to send you court papers. This could count as harassment by your creditor and might be against the law. You should get advice about what to do.'
Click HERE for more information about termination fees and the debt collection practices of Verastar / Unicom / Kinex / Titan Telecom etc
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We have set up a 'support group' where people having problems with Verastar / Unicom / Kinex / Titan Telecom can contact others to share experiences and help and support each other. Please contact us at contact@unicom-complaints.co.uk if you would like details of how to join our group.
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HOW TO COMPLAIN
If you believe you were mis-sold a service but are unable to resolve your dispute with the Verastar complaints procedure, you can complain to Ofcom via this link https://ofcomforms.secure.force.com/formentry/SitesFormCCTSwitchedWithoutPermission
Why it pays to complain via Twitter http://www.bbc.co.uk/news/business-27381699
Sick of nuisance calls? Report them to the ICO https://ico.org.uk/concerns/marketing/
How one man took matters into his own hands to stop unwanted cold sales calls http://www.saynotocoldcalls.com/index.html
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Disclaimer: Any suggestions given on this site are our opinions and not a substitute for legal advice from a solicitor or an organization like Citizens Advice.