unicom-complaints.co.uk

 

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IMPORTANT PLEASE NOTE  This web site is NOT owned by Unicom Telecom / Universal Utilities who renamed to Verastar Ltd t/a Unicom, Kinex etc in October 2015 which was soon after Ofcom fined Universal Utilities t/a Unicom £200,000 for mis-selling.  If you are here by mistake and wish to contact Unicom Telecom, Kinex, Titan Telecom, Woav, Clear Business Telecom, Marble Telecom, Clear Business or any other company under the Verastar Ltd umbrella, details can be found on Verastar's own web site 'verastar.co.uk' or 'switchingon.com'

This web site (unicom-complaints.co.uk) was set up by former Unicom customers to provide information, help and support to customers of Verastar / Unicom / Kinex / Titan Telecom / Woav etc who have followed the company's complaints procedure but failed to find a resolution.

Click HERE to see level of complaints and reports and reviews about companies under the Verastar Ltd umbrella including Unicom Telecom, Kinex, Titan Telecom, Woav, Universal Debt Collection, Clear Business etc. etc.  (Note the number of deleted reviews and comments)

Click HERE to hear reports about Unicom on BBC Radio 4 'You & Yours' consumer programme.

Click HERE to watch a recording of the adjournment debate raised in the House of Commons by John Healey MP to tell the story of his 70-year-old constituent who  was left with a £3,500 bill from Unicom.

Click HERE to read reviews about working for Unicom, Kinex, Verastar Ltd from unhappy employees  -  NOTE - Since January 2017, a sudden surge of glowing enthusiastic reviews about working for Verastar / Kinex with up to FIVE new employee reviews published daily have appeared on the Glassdoor and Indeed employee review sites.  All the new reviews appear to be from current ardent Verastar / Kinex employees extolling the joys of working for the company and who all decided to post their positive reviews within a few days of each other.   As a result, the multiple negative employee reviews are now buried in previous pages.  See example of this on the Glassdoor site HERE

Do not confuse this site (unicom-complaints.co.uk) with the dot com version which was set up by Unicom Telecom soon after this web site was launched.

 

News Update - 6 September 2017 Unicom / Kinex / Verastar are mentioned in Private Eye in issue 1452 on page 7

 

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News Update July 8 2017 - SKY NEWS -  Utilities firm Verastar revives £500m float after Ofcom fine.  A provider of telecoms and utility services to small businesses is dusting off plans for a £500m stock market listing two years after it was fined by regulators for misleading its customers.

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News Update July 2017 - Verastar Ltd acquires ‘Aimera’ one of largest independent Scottish water providers https://www.waterbriefing.org/home/company-news/item/14192-verastar-acquires-one-of-largest-independent-scottish-water-providers

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News Update March 2017  *TITAN TELECOM RENAMED TO CLEAR BUSINESS TELECOMS*  

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Click HERE for more news updates about Verastar Ltd / Unicom / Kinex / Titan Telecom / Woav Telecom / Clear Business  /  etc etc

Soon after the Ofcom fine of £200,000 for mis-selling, Universal Utilities T/A Unicom registered a change of name at Company House in October 2015 and they are now known as Verastar Ltd T/A Unicom, Kinex, Woav, Titan Telecom, Clear Business Telecom / Energy /Water etc. etc  Click HERE to see level of complaints about companies under the Verastar Ltd umbrella.  

Brand names and companies associated with Verastar Ltd  (formerly known as Universal Utilities Ltd T/A Unicom)

CLEAR BUSINESS TELECOM UNIVERSAL DEBT COLLECTION SUNSTONE AIMERA WATER TDO HOLDINGS LTD 
VERASTARUK SWITCHINGON.COM 118777 OVO ENERGY ETIHAD TOPCO
UNICOM TELECOM MARBLE TELECOM 3D TELECOM CLEAR BUSINESS WATER OVERTURE AQUISITIONS LTD
KINEX ADVANTAGE TELECOM TALK PLUS TELECOM CLEAR BUSINESS ENERGY UNICOM ELECTRICITY
KINEXUTILITIES CROWN TELECOM SOLUTIONS ECONOMY GAS
KINEXUK BUSINESS COMMS SOLUTIONS OCTOPUS INSURANCE
TITAN TELECOM OPTIMUM CALLS OCTOPUS MEDIA
WOAV PREMIER CALLS THE DATA OCTOPUS
WOAVUK ELITE CALLS SINQ POWER

The purpose of this website is to try to bring together people who are having problems with these companies and we also try to provide information that might be useful to customers having problems.

Emails we receive from customers of Verastar / Unicom / Kinex / Titan / Woav / Clear Business etc will not be published on this site but any correspondence we receive from Verastar Ltd / Unicom / Kinex / Titan / Woav / Clear Business or any other associated companies will be published on this page and the NEWS UPDATE page.

(We have received emails / letters from a director of Verastar Ltd raising his concerns about the contents of this web site and we will publish more details in the near future.)

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RECENT REVIEWS & COMMENTS ABOUT COMPANIES UNDER THE VERASTAR UMBRELLA INCLUDING Unicom / Kinex / Titan Telecom / Woav / Clear Business Telecom etc.  Note the number of removed and delted reviews on Trustpilot

October 2017 
Customer complaint about Clear Business / Verastar Ltd on Twitter "CBUK helping my work/life balance by ensuring I can't do any work. A month without service, and won't answer/return calls. Absolute shower."
Customer complaint about Kinex / Verastar Ltd on Trustpilot "Talk the talk but to no avail!!"    3 October 2017 Review removed by Trustpilot after it was reported by Kinex
Customer complaint about Kinex / Verastar Ltd on Trustpilot  "They keep calling me even though I ask them to stop"  2 October 2017 Review removed by Trustpilot after it was reported by Kinex
Customer complaint about Kinex / Verastar Ltd on Trustpilot "I was inundated with sales calls. BAD. Just BAD" 2 October 2017 Review removed by Trustpilot after it was reported by Kinex
Employee complaint about Kinex / Verastar Ltd  on Indeed "was struggle to maintain unrealistic targets"
Employee complaint about Verastar Ltd  on Glassdoor  "Never again- unethical company" 
Customer complaint about Unicom / Verastar Ltd on Trustpilot "Can't get through when problems arise"
Consumer complaint about Kinex a Verastar company on Twitter ‘Morning everyone, just a daily reminder for you to avoid @kinexuk like the plague. A shit company delivering a shit service.’
September2017 
Employee complaint about Kinex / Verastar Ltd on Glassdoor  "Don't touch with a bargepole"
Employee complaint about Kinex / Verastar Ltd  on Indeed  "Worst job ever"
Customer complaint about Clear Business, formerly Titan a Verastar Ltd company on Trustpilot "What a shower of a company"
Customer complaint about Unicom / Verastar Ltd on Trustpilot "Internet not working"
Customer complaint about Kinex / Verastar Ltd on Trustpilot  “I switched in July 2017 and it's been an absolute nightmare, the biggest mistake I've ever made for my business.”
Customer complaint about Kinex / Verastar Ltd on Trustpilot  "Not to be trusted"
Customer complaint about Kinex / Verastar Ltd on Trustpilot  “This company has been an absolute nightmare”
Employee complaint about Kinex / Verastar Ltd  on Trustpilot "Well as a former worker for Kinex......"  Review deleted 28 September 2017  Kinex's reason for deleting the review “The review does not relate to a genuine service experience and the reviewer was an employee of the company and is in breach of Trustpilot User Guidelines.”
Employee complaint about Verastar Ltd  on Glassdoor  "If you value your own self worth, your better off elsewhere"
Customer complaint about Kinex / Verastar Ltd on Trustpilot  'If I could give no stars I would, their service is shockingly bad'
Customer complaint about Kinex / Verastar Ltd on Trustpilot  'i cant wait to get away from this company'
Employee complaint about Kinex / Verastar Ltd  on Glassdoor "Shocking"
Employee complaint about Verastar Ltd  on Glassdoor  "Do not ever even consider working for this company"
Customer complaint about Unicom / Verastar Ltd on Trustpilot  ‘…don't keep promises’
Customer complaint about Kinex / Verastar Ltd on Twitter ‘Hey @kinexuk Any chance your customer care team could reply to the numerous messages I've sent re: an external fault on my phoneline please?’ 
Customer complaint about Unicom / Verastar Ltd on Trustpilot ‘Avoid Avoid any contract with this company!’
Customer complaint about Unicom / Verastar Ltd on Trustpilot  ‘attempt to contact takes up a lot of time on hold until you get a call back option’
Customer complaint about Kinex / Verastar Ltd on Trustpilot  'Rep lied'
Customer complaint about Kinex / Verastar Ltd on Twitter ‘@kinexuk Please be advised that when I say I don't sign contracts without reading them it's NOT because I need my *husband to look it over*’
Employee complaint about Verastar Ltd  on Glassdoor  "Great workers with terrible Senior management culture"
Customer complaint about Woav / Verastar Ltd on Twitter  ‘@WoavUK no line no internet no card pmts since yesterday night. How come? How do we solve this since there's no support at weekends?’
Customer complaint about Clear Business / Verastar Ltd on Twitter  ‘if you are considering changing your water supplier and have been approached by @ClearBusinessUK. i would advise caution, service is woeful.’
Customer complaint about Kinex / Verastar Ltd on Trustpilot  ‘do not switch over to kinex, not worth the hassle’
Customer complaint about Clear Business / Verastar Ltd on Trustpilot  ‘Please ... STOP calling. I can't wait for the phone line contract to come up so I can drop these cowboys.’
Comment on Twitter about Aimera - a Verastar company  ‘'Good Luck to all @Aimeraltd staff on your last day after @verastaruk take over. You worked hard to make a business but got sacked anyway“
Customer complaint about Clear Business / Verastar Ltd on Trustpilot ‘Awful crooked company. Avoid at all cost’
Customer complaint about Kinex / Verastar Ltd on Trustpilot ‘Misold a contract by being told they would cut the price of my internet by price matching XLN of who I left’
Customer complaint about Kinex / Verastar Ltd on Twitter  ‘@kinexuk just had bill surely a mistake as there appears to be a 1000% increase in call charges! No one answering calls! I am off #ripoff’
Customer complaint about Clear Business Water / Verastar Ltd on Trustpilot  ‘Said they sent me a renewal letter which I never received.’
Customer complaint about Unicom / Verastar Ltd on Trustpilot  'Dreadful'
Employee complaint about Verastar Ltd  on Glassdoor  "Made me depressed. Stay well clear! False good reviews on here!!"
Consumer complaint about Kinex / Verastar Ltd on Trustpilot  ‘The keep ringing me and despite telling them never to ring me again they persist in wasting my time’
Customer complaint about Kinex / Verastar Ltd on Trustpilot  'Kinex = Diskonex!' 'I WOULD AVOID THIS COMPANY!'  Review deleted 11 September 2017 Kinex's reason for deleting this review '‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.’
Customer complaint about Unicom / Verastar Ltd on Trustpilot  ‘absolute boll*** , dont answer their phone , website is useless , terrible customer support at all times . RUBBISH RUBBISH’  Review deleted 8 September 2017 Unicom's reason for deleting this review ‘We believe your review is in breach of Trustpilot's user guidelines V2.1 clause 5.2’  
Customer complaint about Kinex / Verastar Ltd on Twitter  ‘@kinexuk so despite numerous phone calls another day goes but without my billing query getting resolved!!! Getting tired of this!’
Customer complaint about Kinex / Verastar Ltd on Trustpilot  ‘this company should shut down. no comments’  Review deleted 5 September 2017 Kinex's reason for deleting this review '‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.’
Customer complaint about Kinex / Verastar Ltd on Twitter  ‘@kinexuk hi have you got anyone  in customer services today?  been on hold for 30mins on my current call&probably over an 1 hr 30 mins today’
Customer complaint about Kinex / Verastar Ltd on Trustpilot  'Complete shambles of a company' 
Customer complaint about Kinex / Verastar Ltd on Twitter  ‘So I send my meter readings every month to @kinexuk and still they overestimate my reading in hundreds of units and expect me to pay...’
Customer complaint about Kinex / Verastar Ltd on Trustpilot  'Internet speeds keep dropping'  Review deleted 5 September 2017 Kinex's reason for deleting this review '‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.’
Customer complaint about Kinex / Verastar Ltd on Trustpilot  ‘The worst customer service I have ever received, DO NOT change to this company if you wish to run a efficient business !!!’
Customer complaint about Unicom / Verastar Ltd on Trustpilot ‘We have recently moved and had to have a new line put in,’
Customer complaint about Kinex / Verastar Ltd on Trustpilot  'please avoid'  Review deleted 4 September 2017 Kinex's reason for deleting this review '‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.’
Customer complaint about Unicom / Verastar Ltd on Trustpilot ‘I don't even know where to begin, this company are completely inept.’

Click HERE to see further large number of online complaints and postings about Verastar Ltd, Unicom, Kinex, Woav, Titan Telecom, Clear Business etc. etc.

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We have heard from former Unicom / Verastar customers who owned Company Limited businesses but closed down their business.  They were informed by Verastar / Unicom that in order for termination fees to be waived after they ceased to trade, they would first need to apply to Companies House to have their businesses struck off from the Companies House register.  However, customers then found that as soon as they applied to have their company struck off, Verastar / Unicom raised an objection with Companies House and the voluntary strike off was suspended.  Unicom then continued to follow their normal debt collection procedures for collection of termination fees from the customer with threats of legal action.  If any readers are experiencing this problem, you might find some useful information in this diary blog set up by a former Unicom customer to try and help people who were faced with this situation https://sites.google.com/site/unicomterminationfees/home

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We have heard from many people who cancelled their contracts with Verastar / Unicom / Kinex etc for various reasons such as selling or closing down their businesses or because they allegedly were not provided with the services and prices they were promised.  Unicom then applied demands for early termination fees amounting to three and four figure sums. We have heard from many people have felt harassed and intimidated by Unicom's debt collection practices and who have endured months / years of harassing phone calls, multiple letters with threats of legal action if termination fees are not paid by continuously revised dates, threats of involving the bailiffs, threats of trashing the customers credit ratings and state that credit will be difficult to obtain, threats of having to pay court costs, threats of an attachment of earnings order, threats of a charging order on the sale of property, threats of permanent loss of customer’s business telephone numbers, threats of third party debt order to freeze bank account. 

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Click HERE HERE & HERE to see a few examples of the threatening letters that Verastar send to their customers for collection of termination fees

January 2017 We would like to hear from Verastar customers who may have recently received a letter from 'Universal Debt Collection' similar to the letter below.  

It is worth noting here that Universal Debt Collection  is NOT an external licensed debt collection agency.  It is simply the name that Verastar Ltd have given to their own in-house Credit Control Department to collect debts from companies under their own Verastar Ltd umbrella. Universal Debt Collection is NOT licensed to collect debts AS a debt collector.   Readers who have received letters from 'Universal Debt Collection' might be interested to read about Npower, Wonga and some banks who were investigated for sending letters to their customers from fake debt collection agencies and from fake law firms. Click on the links for more information NPOWER / WONGA /  BANKS  

We have heard from many Verastar Ltd / Unicom customers who have received documents from Verastar / Unicom  that are almost identical to Court Claim Forms / Summons but if there is no Court Stamp, Claim No, Issue Date or Court Address then it is NOT a genuine Court Summons.  In addition, a genuine Court Claim Form would be sent by the Courts, not the company and would contain guidance notes and other forms including a defence form.  Click on the image to see an example of an imitation 'Court Claim Form / Summons' sent by Verastar Ltd to their customers for collection of termination fees.  This CAB link HERE explains court procedure and states "If the court's official stamp isn't on the claim form, the person you owe money to might be trying to get you to pay them back by pretending to send you court papers.  This could count as harassment by your creditor and might be against the law. You should get advice about what to do.'  

To our knowledge, Unicom have NEVER enforced any of their threats and taken legal action against anyone - ever.  We have also heard from a number of former Verastar / Unicom staff who confirmed this information.    It would seem that Verastar / Unicom have in the past only ever threatened to take legal action making people's life a misery in the process.

Click HERE for more information about termination fees and the debt collection practices of Verastar / Unicom / Kinex / Titan Telecom etc

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It is noted that many negative reviews about Verastar Ltd / Unicom / Kinex / Titan Telecom / Woav etc are deleted from review sites after intervention from Verastar and details can be seen HERE.  The number of deleted reviews and postings are listed below and HERE  and are highlighted 'Review Removed'.

It is noticeable on Trustpilot that most reviewers who posted positive high scoring reviews were 'invited' to do so by the company they are reviewing.  However,  most reviewers who posted negative low scoring reviews  were not 'invited' to do so and posted their reviews under their own initiative.   It is also noticeable that the number of negative low scoring Trustpilot reviews are not reflected on Unicom, Kinex and Titan Telecom's own web sites. 

Rating Score Comparisons

23 March 2016. The rating score for Unicom on Trustpilot  is 7.9 out of 10 but the rating score on Review Centre is 1.4 out of 5.

9 April 2016  The rating score for Titan Telecom on Trustpilot is 7.9 out of 10 but the rating score on Review Centre is 1.7 out of 5. 

9 April 2016  The rating score for Kinex on Trustpilot is 6 out of 10 but the rating score on Review Centre is 1.5 out of 5.  ALL the reviews about Kinex have now been deleted from Review Centre review site)

9 April 2016 the rating score for Optimum Calls on Trustpilot is 6.1 out of 10 but the rating score on Review Centre is 1.1 out of 5  (

By comparing the ratings scores of the two review sites, a discrepancy becomes apparent.  (It is interesting that Unicom, Titan Telecom and Kinex all subscribe to Trustpilot's paid business service)  It is also interesting that Verastar Ltd and Trustpilot are both owned by the same private equity company Vitruvian Partners.

Equally interesting is how TRUSTPILOT market their services. ‘DROWN OUT THE BAD PRESS AND POOR REVIEWS OF THE PAST’.  

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DELETED REVIEWS & POSTINGS ABOUT COMPANIES UNDER THE VERASTAR UMBRELLA INCLUDING Unicom / Kinex / Titan Telecom / Woav / Clear Business etc.

Customer complaint about Kinex / Verastar Ltd on Trustpilot "Talk the talk but to no avail!!"    3 October 2017 Review removed by Trustpilot after it was reported by Kinex
Customer complaint about Kinex / Verastar Ltd on Trustpilot  "They keep calling me even though I ask them to stop"  2 October 2017 Review removed by Trustpilot after it was reported by Kinex
Customer complaint about Kinex / Verastar Ltd on Trustpilot "I was inundated with sales calls. BAD. Just BAD" 2 October 2017 Review removed by Trustpilot after it was reported by Kinex
28 September 2017 Review removed Employee complaint about Kinex / Verastar Ltd  on Trustpilot "Well as a former worker for Kinex......"     Kinex's reason for deleting the review “The review does not relate to a genuine service experience and the reviewer was an employee of the company and is in breach of Trustpilot User Guidelines.”
11 September 2017 Review deleted  Customer complaint about Kinex / Verastar Ltd on Trustpilot  'Kinex = Diskonex!' 'I WOULD AVOID THIS COMPANY!'   Kinex's reason for deleting this review '‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.’
8 September 2017  Review deleted  Customer complaint about Unicom / Verastar Ltd on Trustpilot  ‘absolute boll*** , dont answer their phone , website is useless , terrible customer support at all times . RUBBISH RUBBISH’  Unicom's reason for deleting this review ‘We believe your review is in breach of Trustpilot's user guidelines V2.1 clause 5.2’
5 September 2017 Review deleted  Customer complaint about Kinex / Verastar Ltd on Trustpilot  'Internet speeds keep dropping'    Kinex's reason for deleting this review '‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.’
4 September 2017  Review deleted Customer complaint about Kinex / Verastar Ltd on Trustpilot  'please avoid'    Kinex's reason for deleting this review '‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.’
31 August 2017 Review deleted Customer complaint about Kinex / Verastar Ltd on Trustpilot  Review Deleted   Kinex's reason for deleting this review '‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.’
31 August 2017 Review deleted  Customer complaint about Kinex / Verastar Ltd on Trustpilot  ‘Don't choose them! The worst boardband I ever was on...’   Kinex's reason for deleting this review '‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.’
31 August 2017 Review deleted Customer complaint about Unicom / Verastar Ltd on Trustpilot  ‘Read this before you use this company’     Unicom's reason for deleting this review ' ‘Your review appears to be in breach of Trustpilot's User Guidelines clause 1.2’
29 August 2017 Review deleted Customer complaint about Kinex / Verastar Ltd on Trustpilot ‘THE WORST COMPANY I have ever had dealings with’    Kinex's reason for deleting this review '  ‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided’
22 August 2017 Review deleted  Customer complaint about Titan Telecom / Clear Business Telecom / Verastar Ltd on Trustpilot  ‘Dreadful Company’   Review deleted  Titan's reason for deleting this review ‘We believe your review is in breach of Trustpilot's User Guidelines - V2.1, clause 1.4.’
14 August 2017 Review deleted  Customer complaint about Kinex / Verastar Ltd on Trustpilot  'They signed up my mother for what she thought was a good deal!'   Kinex's reason for deleting this review ‘The review appears to be in breach of Trustpilot's User Guidelines 1.1’
11 August 2017 Review deleted11 Aug Customer complaint about Kinex / Verastar Ltd on Trustpilot  'Awful broadband service!!!...'    Kinex's reason for deleting this review ‘The review appears to be in breach of Trustpilot's User Guidelines 1.1’
11 August 2017 Review deleted  Customer complaint about Kinex / Verastar Ltd on Trustpilot  ‘COWBOY SALES COMPANY – AVOID Disgusted at their tactics of sales and follow up.’    Kinex's reason for deleting this review ‘The review appears to be in breach of Trustpilot's User Guidelines 1.1’
10 August 2017 Review deleted  Customer complaint about Kinex / Verastar Ltd on Trustpilot  'I'm a self employed mechanic who switched internet provider'    This review was completely removed from Trustpilot 10 August 2017 without any explanation why it was deleted
10 August 2017 Review deleted Customer complaint about Kinex / Verastar Ltd on Trustpilot   'Mis-sold Broadband and Telephone package by Kinex'   Kinex's reason for deleting this review ‘The review appears to be in breach of Trustpilot's User Guidelines 1.1’
8 August 2017 Review deleted  Customer complaint about Kinex / Verastar Ltd on Trustpilot   ‘Thank goodness the rep didn't turn up’   Kinex's reason for deleting this review ‘The review appears to be in breach of Trustpilot's User Guidelines 1.1’
3 August 2017 Review deleted Customer complaint about Titan Telecom / Verastar Ltd on Trustpilot  ‘Disgusted by this company’    Titan's reason for deleting this review ‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided’
1 August 2017 Review deleted Customer complaint about Kinex on Trustpilot  Review deleted   Kinex's reason for deleting this review'  ‘We're sorry to hear about your experience and we will look into this for you. We'd ask you to change your review as this contains personal information.’
31 July 2017 Review Deleted  Customer complaint about Titan Telecom / Clear Business Telecom on Trustpilot  'Something very fishy going on'  Titan's reason for deleting the review '‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided’
26 July 2017 Review deleted Customer complaint about Kinex on Trustpilot  'Can anyone give me they experience re mobile phone contract with kinex'   Kinex's reason for deleting this review '‘The review does not relate to a service experience and appears to be in breach of Trustpilot's user guidelines’
24 July 2017 Review deleted  Customer complaint about Kinex on Trustpilot  Review deleted   Kinex's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
14 July 2017 Review deleted Customer complaint about Kinex on Trustpilot  Review Deleted   Kinex's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
14 July 2017 Review deleted Customer complaint about Kinex on Trustpilot  'when the sales man tells you that it will be a smooth transition and they will do all the work do not believe him,'   Kinex's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
12 July 2017 Review deleted  Customer complaint about Kinex on Trustpilot 'very unprofessional'    Kinex's reason for deleting this review ‘The review appears to be in breach of Trustpilot Guidelines clause 1.1.’
12 July 2017  Review deleted  Customer complaint about Titan Telecom on Trustpilot  'Titan Telecom now trading as Clear Business - This company provides terrible service and non-existent customer service.'   Titan's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
10 July 2017  Review deleted Customer complaint about Kinex on Trustpilot  'Very Poor service'    Kinex's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
10 July 2017 Review deleted  Customer complaint about Kinex on Trustpilot 'Constant sales calls'   Kinex's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
6 July 2017 Review deleted  Customer complaint about Kinex on Trustpilot  'I am about to lose everything I have ever worked for'   Kinex's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
3 July 2017 Review deleted   Customer complaint about Kinex on Trustpilot  'Avoid this company!'  Kinex's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
21 June 2017 Review deleted Customer complaint about Titan Telecom on Trustpilot  Review deleted  Titan's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
20 June 2017 Review deleted Customer complaint about Titan Telecom on Trustpilot   Termination fee of £249?  Titan's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
16 June 2017 Review deleted   Customer complaint about Kinex on Trustpilot   ‘It's a shame that I still have to give then one STAR.’   Kinex's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
14 June 2017 Review Deleted  Customer complaint about Titan Telecom on Trustpilot  Review Deleted  Titan's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.’
5 June 2017 Review Deleted  Customer complaint about Titan Telecom on Trustpilot  Review Deleted  Titan's reason for reporting this review ‘We are unable to identify you from your profile and no reference number has been provided.’
2 June 2017 Review Deleted Customer complaint about Kinex on Trustpilot  Review Deleted  Kinex's reason for reporting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided.’
1 June 2017 Review Deleted  Customer complaint about Kinex on Trustpilot  'I had sold my business back 28th February'   Kinex's reason for reporting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided.’
30 May 2017 Review Deleted  Customer complaint about Kinex on Trustpilot  'They charged £13 to pay with a debit card. '    Kinex's reason for reporting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided.’
26 May 2017 Review Deleted  Customer complaint about Unicom on Trustpilot Review Deleted   Unicom's reason for reporting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided.’
24 May 2017 Review Deleted Customer complaint about Kinex on Trustpilot 'Review Deleted'   Kinex's reason for reporting this review  ‘The review appears to be in breach of Trustpilot Guidelines Clause 1.1’
21 May 2017 Review Deleted  Customer complaint about Titan Telecom on Trustpilot  ‘This company is run by really incompetent individuals’    Titan's reason for reporting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided.’
17 May 2017 Review Deleted  Customer complaint about Unicom on Trustpilot  'Stay Well Away - Exploiting Company'   Unicom's reason for reporting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided.’
15 May 2017 Review deleted  Customer complaint about Kinex on Trustpilot  ‘Kinex are not what they seem’    Kinex's reason for deleting this review 'We'd like to look into this for you, but unfortunately, we are unable to identify you from your profile and no reference number has been provided.'
13 May 2017  Every customer complaint in the 'Visitor posts' section of the Woav Facebook page has now been deleted
12 May 2017 Review deleted Customer complaint about Kinex on Trustpilot  Review Deleted Kinex's reason for deleting this review 'We'd like to look into this for you, but unfortunately, we are unable to identify you from your profile and no reference number has been provided.'
5 May 2017 Review deleted  Customer complaint about Unicom on Trustpilot  WARNING WARNING WARNING UNICOM ARE CROOKS PLEASE READ THIS    Unicom's reason for deleting this review 'The review is in breach of Trustpilot User Guidelines which state "Your Service Experience with the Company must have occurred within the last 12 months."
4 May 2017 Review deleted  Customer complaint about Kinex on Trustpilot  Review Deleted  Kinex's reason for reporting this review ‘We'd really like to look into your comments, but we're unable to identify you from your profile and no reference number has been provided.’
2 May 2017 Review deleted  Consumer complaint about Kinex on Trustpilot  ‘After the death on my Grandad trying to ……..’    Kinex's reason for deleting this review 'We'd like to look into this for you, but unfortunately, we are unable to identify you from your profile and no reference number has been provided.'
28 April 2017  Consumer complaint about Kinex on Trustpilot  'Very unprofessional sales people'  Review deleted  Kinex's reason for deleting this review '‘We would like to talk to you about your comments, but we are unable to identify you from your profile and no reference number has been provided.’
28 April 2017  Customer complaint about Titan Telecom on Trustpilot  Review deleted  Titan's reason for deleting the review '  ‘We are unable to identify you and no reference number has been provided.’
28 April 2017  Customer complaint about Titan Telecom on Trustpilot Review deleted  Titan's reason for deleting the review '‘We are unable to identify you from your profile and no reference number has been provided. Also the review does not relate to a genuine service experience.’
20 April 2017 Customer complaint about Kinex on Trustpilot  'Review deleted     Kinex's reason for reporting ‘We'd like to talk to you about your feedback, but we are unable to identify you from your profile and no reference number has been provided’
18 April 2017 Customer complaint about Kinex on Trustpilot Review deleted    ‘Sorry i changed companies i have no internet for a week now.’  Kinex's reason for reporting ‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided’
18 April 2017  Customer complaint about Kinex on Trustpilot Review deleted   'after seeing some of the reviews on here I'm in a very similar position'  Review deleted 18 April 2017. Kinex's reason for reporting ‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided’
18 April 2017 Customer complaint about Kinex on Trustpilot Review deleted  'My experience with the first adviser'  .  Kinex gave no reason given why this review was deleted
12 April 2017 Customer complaint about Titan Telecom on Trustpilot Review Deleted  Titan Telecom’s Reason for reporting ‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided’
11 April 2017  Customer complaint about Titan Telecom on Trustpilot  'Avoid at all costs'  Review Deleted. Titan's reason for reporting this review  ‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.’
29 March 2017  Customer complaint about Unicom on Trustpilot  Review deleted Unicom reported this review for breach of Trustpilot guidelines.  Unicom’s Reason for reporting this review  ‘The review is in breach of Trustpilot's user guidelines by making reference to a website which does not relate to your service experience.’
22 March 2017  Customer complaint about Unicom on Trustpilot  Review deleted Unicom reported this review for breach of Trustpilot guidelines.  Unicom’s Reason for reporting ‘The review contains personal information about another individual, such as our advisers name’.  Interestingly, Unicom did not report previous positive 5* reviews that contained the name of an employee and they remain live HERE & HERE
20 March 2017  Web site set up by former Kinex employee www.kinexexposed.co.uk  This web site has now been deleted
15 March 2017  Customer complaint about Unicom on Trustpilot  Review deleted  Unicom's reason for reporting this review '‘We'd like to assist with your concerns, but we are unable to identify you from your profile and no reference number has been provided.’
15 March 2017  Customer complaint about Unicom on Trustpilot  Review deleted  Unicom's reason for reporting this review '‘We'd like to assist with your concerns, but we are unable to identify you from your profile and no reference number has been provided.’
1 March 2017  Complaint about Kinex on Trustpilot  Review deleted  Kinex's reason for reporting this review ‘We are unable to identify you from your profile and no reference number has been provided.’
1 March 2017 Complaint about Kinex on Trustpilot 'Unbelievably Bad....'  Review deleted.  Kinex's reason for reporting this review ‘We are unable to identify you from your profile and no reference number has been provided.’
28 Feb 2017  Complaint about Titan Telecom on Trustpilot  Review deleted.  Titan's reason for reporting this review 'Your review contains language that is accusatory and likely to be viewed as inflammatory, includes defamatory statements, or otherwise violates Trustpilot Guidelines.'
28 Feb 2017  Complaint about Unicom on Trustpilot  Review deleted.  Unicom's reason for reporting this review ‘The reviewer has already reviewed the company and has created multiple profiles to review the company, in breach of Trustpilot User Guidelines, Version 2.1, November 2016)’
28 Feb 2017 Complaint about Kinex on Trustpilot  'Awful' Review deleted.  Kinex's reason for reporting this review ‘We are unable to identify you from your profile and no reference number has been provided.’
16 Feb 2017  Employee complaint about working for Verastar on Glassdoor  "Pending News Article”  This employee review has now been removed
16 Feb 2017  Complaint about Titan Telecom on Trustpilot 'Horrendous'   Review deleted.  Titan Telecom's reason for reporting this review ‘We are unable to identify you from your profile and no reference number has been provided.’
16 Feb 2017 Complaint about Unicom on Trustpilot Review deleted.  Unicom's reason for reporting this review 'Your review contains language that is accusatory and likely to be viewed as inflammatory, includes defamatory statements, or otherwise violates Trustpilot Guidelines.'
9 February 2017  Complaint about Titan Telecom on Trustpilot  Cowboy Company  Review deleted.  Titan Telecom's reason for reporting this review ‘We are unable to identify you from your profile and no reference number has been provided.’
6 February 2017  Complaint about Titan Telecom on Trustpilot 'AVOID! AVOID! AVOID!!!'  Review deleted.  Titan Telecom's reason for reporting this review ‘We are unable to identify you from your profile and no reference number has been provided.’
4 February 2017  Complaint about Titan Telecom on Trustpilot 'Charges and disconnect service! Worse company ever came across I will definitely move away from them!'   Review deleted.  Titan Telecom's reason for reporting this review  'We believe that your review breaches the Trustpilot User Guidelines V2.1 November 2016, as your review contains language that is likely to be viewed as defamatory.'
2 February 2017  Complaint about Unicom on Trustpilot 'Worst Company I have ever dealt with !'  Review deleted.  Unicom's reason for reporting this review'The review contains the name of a company employee'    (Note that the previous POSITIVE review that contained the name of employee was NOT reported by Unicom and remains live on Trustpilot)  HERE 
31 January 2017 Complaint about Kinex on Trustpilot  'Poor service, hidden charges'  Review deleted.  Kinex's reason for reporting this review. We'd like to help you with your broadband problems, but we are unable to identify you from your profile and no reference number has been provided.
25 January 2017 Complaint about Kinex on Trustpilot  Review Deleted   Kinex's reason for reporting this review. 'We are unable to identify you from your profile and no reference number has been provided' 
17 January 2017 Complaint about Unicom on Trustpilot  'Scammers'  Review removed.  Unicom's reason for deleting the review 'We are unable to identify you from your profile and no reference number has been provided.'

12 January 2017  Review about  Kinex removed from the Trustpilot review site   Kinex's reason for reporting this review 'We are unable to identify you from your profile and no reference number has been provided.'

5 January 2017  Review  about Titan Telecom removed from Trustpilot review Site   Titan's reason for reporting this review 'You may only write about your own personal Service Experience. You are not permitted to write a review about somebody else's Service Experience, such as that of a family member or friend.
3 January 2017 Review  about Unicom removed from Trustpilot review Site   Kinex's reason for reporting this review 'Your Service Experience with the Company must have occurred within the last 12 months. This means within 12 months from the date on which you write the review. If you have signed up for an ongoing service, the Service Experience begins immediately upon sign up and continues until the service is no longer provided by the Company. You are free to write a review immediately after sign up or at any point up to 12 months after the service ends.'
3 January 2017 Review  about Kinex removed from Trustpilot review Site   Kinex's reason for reporting this review  'We are unable to identify you from your profile and no reference number has been provided. Also your review contains course language.'
29 Dec 2016  Review about Unicom removed from Trustpilot review site  'Unicom's reason for reporting this review 'Your review contains language that is accusatory and likely to be viewed as inflammatory, includes defamatory statements, or otherwise violates our Guidelines'
22 Dec 2016  Employee Review about Kinex removed from Trustpilot review site  'Kinex's reason for reporting this review   The reviewer has not purchased from or placed an order with the company.  (Trustpilot guidelines state that employees of a company cannot post reviews about that company)
20 Dec 2016 Review about Kinex removed from Trustpilot review site  'Kinex's reason for reporting this review ' ‘Your review has been reported as your review contains coarse language’
12 Dec 2016    Number of comments in 'Visitor Post' deleted from the WOAV Facebook page
12 Dec 2016 Review  about Kinex removed from Trustpilot review Site   Kinex's reason for reporting this review  'We are unable to identify you from your profile and no reference number has been provided
7 Dec 2016    Review about Titan removed from Trustpilot review Site   Kinex's reason for reporting this review 'As the reviewer has not left details of their reference number and we are unable to identify the reviewer as a customer.'
1 Dec 2016    ALL reviews about Kinex were removed from Review Centre review Site 
1 Dec 2016    Review about Kinex  removed from Trustpilot review Site   Kinex's reason for reporting this review 'We are unable to identify you from your profile and no reference number has been provided.
29 Nov 2016    Review about Kinex  removed from Trustpilot review Site   Kinex's reason for reporting this review 'Your review violates Trustpilot's User Guidelines, V2.1 November 2016, as you have created multiple profiles to review the same Company multiple times.
28 Nov 2016    Review about Kinex  removed from Trustpilot review Site   Kinex's reason for reporting this review 'Your review contains language that is accusatory and likely to be viewed as inflammatory, includes defamatory statements, or otherwise violates Trustpilot Guidelines.'
24 Nov 2016    Review about Unicom removed from Trustpilot review Site   Unicom's reason for reporting this review 'The review has been reported as it contains violent or coarse language'
17 Nov 2016    Review about Titan Telecom removed from Trustpilot review Site   Titan's reason for reporting this review 'As no customer reference number has been attributed to this review, we cannot determine whether the reviewer has had a service experience as required under Trustpilot user guidelines.'
15 Nov 2016    Review about Kinex removed from Trustpilot review Site   Kinex's reason for reporting this review (As no customer reference number has been attributed to this review, we cannot determine whether the reviewer has had a service experience as required under Trustpilot user guidelines.)
14 Nov 2016    Review about Kinex removed from Trustpilot review Site   Kinex's reason for reporting this review (‘Your review has been reported as it contains language that is accusatory and likely to be viewed as inflammatory, includes defamatory statements, or otherwise violates Trustpilot Guidelines
2 Nov 2016    Review about Unicom removed from Trustpilot review Site   Unicom's reason for reporting this review (‘Your review has been reported as it contains language that is accusatory and likely to be viewed as inflammatory, includes defamatory statements, or otherwise violates Trustpilot Guidelines.
25 Oct 2016    Review about Kinex removed from Trustpilot review Site   Kinex's reason for reporting this review  (The review contains defamatory statements) 
21 Oct 2016    Review about Titan Telecom removed from Trustpilot review Site  Titan's reason for reporting this review  (We have reason to believe that the reviewer is an ex employee not a customer)
20 Oct 2016    Review about Titan Telecom removed from Trustpilot review Site  Titan's reason for reporting this review  (You are not allowed to write a review about a Company if you are or were an employee of that Company
14 Oct 2016    Review about Unicom removed from Trustpilot review site  Unicom's reason for reporting this review  (The review contains defamatory statements in relation to the company)
7 Oct 2016    Review about Unicom received by Review Centre but not published
7 Oct 2016    Review about Unicom removed from Trustpilot review site  Unicom's reason for reporting this review  (The review contains defamatory statements in relation to the company)
29 Sept 2016    Review about Unicom removed from Trustpilot review site  Unicom's reason for reporting this review  (You may only write about your own Buying experience, ie you are not allowed to write a review about family or friend's Buying Experience)
6 Sept 2016         Review about Unicom removed from Trustpilot review site  
30 August 2016    Review about Kinex removed from Trustpilot review Site  Kinex's reason for reporting this review  (You are not allowed to write a review about a Company if you are or were an employee of that Company)
26 August 2016    Complaint 'Visitor Post' deleted from the WOAV Facebook page
24 August 2016    Review about Unicom received by Review Centre but not published
4 August 2016    Review about Kinex removed from Trustpilot review Site
4 August 2016    Review about Unicom received by Review Centre but not published
29 July 2016    Review about Unicom received by Review Centre but not published
28 July 2016    Review about Unicom received by Review Centre but not published
26 July 2016    Facebook page set up by former employee ‘Kinex – Verastar - Complaints and Bad Experiences’ now deleted
22 July 2016    Complaint visitor posts deleted from the WOAV Facebook page
18 July 2016    Review about Titan Telecom removed from Trustpilot review Site
14 July 2016    Review about Kinex removed from Trustpilot review Site
13 July 2016    Review about Unicom removed from Trustpilot review Site
12 July 2016    Review about Kinex removed from Trustpilot review Site
7 July 2016    Review about Unicom removed from Trustpilot review Site
29 June 2016    Review about Titan Telecom removed from Trustpilot review Site
23 June 2016    Review about Kinex removed from Trustpilot review Site
22 June 2016    Review about Unicom received by Review Centre but not published

10 June 2016    Review about Titan Telecom removed from Trustpilot review Site

22 May 2016    Review about Unicom received by Review Centre but not published
18 May 2016    Review about Unicom received by Review Centre but not published
16 May 2016    Review about Kinex removed from Trustpilot review Site
19 April 2016 Review about Unicom removed from Trustpilot review site
8 April 2016    Review about Unicom removed from Trustpilot review site
1 April 2016    Review about Unicom removed from Trustpilot review site
30 March 2016    Review about Unicom received by Review Centre but not published
29 March 2016    Review about Kinex removed from Trustpilot review site
14 March 2016    Review about Unicom removed from Trustpilot review site
11 March 2016   Review about Kinex removed from Trustpilot review site
11 March 2016   Review about Unicom removed from Trustpilot review site
10 March 2016   Review about Kinex removed from the Trustpilot review site
4 March 2016     Review about Unicom removed from the Trustpilot review site
4 March 2016     Review about Unicom removed from the Trustpilot review site
29 Feb 2016    Review about Kinex removed from the Trustpilot review site
24 Feb 2016    Review about Unicom removed from the Trustpilot review site  (Employees are not allowed to leave reviews about a company on Trustpilot)
19 Feb 2016    Review about Unicom removed from the Trustpilot review site
19 Feb 2016    Review about Titan Telecom removed from the Trustpilot review site
10 Feb 2016    Three reviews about  Titan removed deleted from the Trustpilot review site

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If you have paid a termination fee that you believe was unfair, if you are being harassed for payment of disputed termination fees,  if you are receiving unwanted sales calls, if you are employed by Verastar Ltd / Unicom / Kinex / Titan Telecom etc but disagree with their business practices, we would like to hear from you.  Please contact us at contact@unicom-complaints.co.uk

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We have set up a 'support group' where people having problems with Verastar / Unicom / Kinex / Titan Telecom can contact others to share experiences and help and support each other. Please contact us at contact@unicom-complaints.co.uk if you would like details of how to join our group. 

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HOW TO COMPLAIN

If you believe you were mis-sold a service but are unable to resolve your dispute with the complaints procedure, you can complain to Ofcom via this link https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint/sales

Why it pays to complain via Twitter  http://www.bbc.co.uk/news/business-27381699

Sick of nuisance calls? Report them to the ICO  https://ico.org.uk/concerns/marketing/

How one man took matters into his own hands to stop unwanted cold sales calls  http://www.saynotocoldcalls.com/index.html

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Disclaimer:  Any suggestions given on this site are our opinions and not a substitute for legal advice from a solicitor or an organization like Citizens Advice.