unicom-complaints.co.uk

 

Home About Us Complaints Review Sites Termination Fees News Updates Useful Information Contact Us

Unicom-complaints HOME PAGE

 

IMPORTANT PLEASE NOTE  This web site is NOT owned by Unicom Telecom who changed their name to Verastar Ltd t/a Unicom, Kinex etc in October 2015 a few weeks after Ofcom fined Unicom £200,000 for mis-selling. 

If you are here by mistake and wish to contact any of the Verastar Ltd companies which includes Unicom, Kinex, Clear Business, Universal Debt Collection, Titan, Woav, Marble, Economy Gas, Insurance Octopus and many other trading names,  details can be found on Verastar's own web site 'verastar.co.uk' or 'switchingon.com'

This web site (unicom-complaints.co.uk) was set up by former Unicom customers to provide information help and support to customers of Verastar, Unicom, Kinex,  Titan Telecom,  Woav,  Clear Business, Universal Debt Collection etc who have followed the company's complaints procedure but failed to find a resolution.

Click HERE to see list of over 2,500 links to complaints and reports about companies associated with Verastar Ltd including Unicom, Kinex, Titan, Woav, Universal Debt Collection, Clear Business etc. etc.  (Note the number of deleted reviews and comments)

Click HERE for several links to online blogs about Unicom / Verastar Ltd

Click HERE to hear reports about Unicom on BBC Radio 4 'You & Yours' consumer programme.

Click HERE for information about parliamentary debate raised by John Healey MP  to tell the story of his 70-year-old constituent who  was left with a £3,500 bill from Unicom / Verastar Ltd

Click HERE to read reviews about working for Verastar Ltd, Unicom, Kinex, Clear Business from unhappy employees 

 

We would like to hear from any customers of Verastar Ltd / Kinex / Unicom / Clear Business / Woav etc who have received a copy of the letter below headed 'WARNING OF PLANNED SITE VISIT' regarding a 'site visit' by Verastar's 'Investigation Officer' to 'collect evidence'

(Click to enlarge)

We are reliably informed that a company’s ‘Investigation Officer’ has no powers of entry whatsoever to 'conduct a customer site investigation' or to ‘collect evidence’.  Power of entry applies to registered bailiffs with a court judgment.  See this Citizen’s Advice site for information

Disclaimer: These are our opinions and not a substitute for legal advice from a solicitor or an organization like Citizens Advice.

RECENT COMPLAINTS ABOUT VERASTAR COMPANIES POSTED ONLINE IN NOVEMBER 2018
Complaint about  Verastar Ltd t/a Kinex on Twitter  @kinexuk I have been on hold for your tech support for over 40mins now”
Complaint about  Verastar Ltd t/a Kinex on Twitter   “@kinexuk appalling service; shoddy customer service .”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot   “ZERO STARS NOT AVAILABLE SO ONE STAR GIVEN RELUCTANTLY”
Employee complaint about  Verastar Ltd on Glassdoor  "Quality Assurance Team - AVOID” 
Employee complaint about  Verastar Ltd on Glassdoor  "Partner Support, Sales Support, QA” 
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Having a nightmare with this company - Avoid there are many better”
Complaint about  Verastar Ltd t/a  Unicom on Trustpilot  “Why have you sent me termination bill of £1043.52 when I’m not in contract with you”   This bad review about Unicom was taken offline / removed / deleted by Trustpilot after Unicom reported the review
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Molly has replied to me from kinex with an untrue statement”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “The worst company I have ever dealt with”
Complaint about  Verastar Ltd t/a  Clear Business on Trustpilot  “Seriously shocking. Totally incompetent.”
Complaint about  Verastar Ltd t/a  Clear Business on Google  “Clear business took over from Aimera”
Complaint about  Verastar Ltd t/a Kinex on Twitter  “Shocking company!!! I cancelled and they’ve wrote to me confirming they are going ahead with order!”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Worst company ever. I really didn't think they could get worse.”
Complaint about  Verastar Ltd t/a  Clear Business on Twitter “#clearbusinessuk nothing short of extortion!”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “OMG, we are having an absolute nightmare with this company.” “AVOID THESE SCAM ARTISTS AT ALL COSTS!!!!!!!!!!!!!!!”
Complaint about  Verastar Ltd t/a  Clear Business on Trustpilot  Review Deleted This bad review about Clear Business was taken offline / removed / deleted by Trustpilot after Clear Business reported the review
Complaint about  Verastar Ltd t/a  Clear Business on Google  “Clear Business are contenders for the VERY WORST business”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk “Awful company”
Complaint about  Verastar Ltd t/a  Unicom on Twitter  “well guys a week without a business phone this is shabby”
Complaint about  Verastar Ltd t/a Woav on Google  “The worst network provider”
Complaint about  Verastar Ltd t/a  Clear Business on Trustpilot “the worst company I have ever seen in my life”
Complaint about  Verastar Ltd t/a Kinex on Google  “Cold called us and lied saying we asked for a callback”
Complaint about  Verastar Ltd on Google  “This is the worst telephone and broadband provider!”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “VERY UNHAPPY DONT USE ...LIES LIES LIES”
Complaint about  Verastar Ltd t/a Kinex on Google  “Terrible company”
Complaint about  Verastar Ltd t/a  Clear Business on Google  “I am having sleepless nights, and my health is suffering because of this company's lies”
Complaint about  Verastar Ltd on Google  “Incompetent halfwits”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  "The salesman who signed me up failed on the following This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “The worse company I have literally ever dealt with”
Complaint about  Verastar Ltd t/a Unicom on Twitter  “It’s embarrassing now”
Complaint about  Verastar Ltd t/a  Clear Business on Twitter  “@ClearBusinessUK scammers I'm being invoiced for services I never required.”  This bad review about Clear Business was taken offline / removed / deleted  
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “They are expensive”
Complaint about  Verastar Ltd t/a  Clear Business on Trustpilot  “Stay away from them”  This bad review about Clear Business was taken offline / removed / deleted by Trustpilot after Clear Business reported the review
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “the worst internet connection ever”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review
Complaint about  Verastar Ltd t/a Kinex on Twitter  “@kinexuk will someone please answer the phones”  "We are experiencing a unusually high level of calls"
Employee complaint about  Verastar Ltd on Glassdoor  "QA team . . .”  “-poor pay + pay progression”
Complaint about  Verastar Ltd t/a  Clear Business on Trustpilot “Please avoid this company they are liers from the first degree”   This bad review about Clear Business was taken offline / removed / deleted by Trustpilot after Clear Business reported the review
Employee complaint about  Verastar Ltd t/a Kinex on Glassdoor  "do not pay you commision for work you have done”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “We have had a complete nightmare with Kinex”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review
Employee complaint about  Verastar Ltd t/a Kinex on Indeed "unpaid wages”
Complaint about  Verastar Ltd t/a  Clear Business on Trustpilot  “This company are to be avoided!!!” 
Complaint about  Verastar Ltd t/a  Clear Business on Trustpilot  “Avoid this company like the plague!”
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “Utterly useless.”  This bad review about Unicom was taken offline / removed / deleted by Trustpilot after Unicom reported the review
Complaint about  Verastar Ltd t/a Kinex on Trustpilot “Mis-selling and poor performance”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review
Complaint about  Verastar Ltd t/a Kinex on Google  “Dreadful dreadful service”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot Review deleted  This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Avoid changing to this company”
Complaint about  Verastar Ltd t/a Unicom on Twitter “Does this look dodgy?”  This posting on Twitter about Verastar t/a Unicom was deleted
Employee complaint about  Verastar Ltd t/a Kinex on Glassdoor  "Disgusting company with no morals. Avoid Southampton like the PLAGUE"       
Complaint about  Verastar Ltd t/a  Clear Business on Google  “excuse of a company”
Complaint about  Verastar Ltd t/a Woav on Facebook  “You have diverted out faulty line”
Complaint about  Verastar Ltd t/a  Clear Business on Trustpilot  “made our lives a misery”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Negligent misrepresentation”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “will never be using kinex again”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review
Complaint about  Verastar Ltd t/a  Clear Business on Trustpilot  “Extremely poor service!!!!!”  This bad review about Clear Business was taken offline / removed / deleted by Trustpilot after Clear Business reported the review
Complaint about  Verastar Ltd t/a  Clear Business on Trustpilot  “STEER WELL CLEAR IS MY ADIVCE !!”  This bad review about Clear Business was taken offline / removed / deleted by Trustpilot after Clear Business reported the review
Complaint about  Verastar Ltd t/a  Clear Business on Facebook  “This company is the worst, never use, never recommend to anyone”  The Clear Business Facebook page with multiple customer complaints is no longer available
Employee complaint about  Verastar Ltd t/a Kinex on Trustpilot  “THEY WILL NOT GIVE YOU YOUR P45”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot
Complaint about  Verastar Ltd t/a Kinex on Twitter  “kinexuk currently been on the phone to customer service for 2hr 29minutes”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “The worst company I have ever dealt with, horrendous!”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Shockingly disorganised and incompetent company”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review
RECENT COMPLAINTS ABOUT VERASTAR COMPANIES POSTED ONLINE IN OCTOBER 2018
Complaint about  Verastar Ltd t/a  Clear Business on Trustpilot “Very bad service provider”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Clear Busines reported the review
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Please LEAVE ME ALONE!”
Complaint about  Verastar Ltd t/a  Clear Business on Facebook “Avoid this company. Worst customer service ever. Avoid avoid avoid.”  The Clear Business Facebook page with multiple customer complaints is no longer available
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “ABSOLUTELY DISGUSTED”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Clear Busines reported the review
Complaint about  Verastar Ltd t/a  Clear Business on Twitter “I'm astonished anyone would vote for you”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Rude and not transparent”
Complaint about  Verastar Ltd t/a Kinex on Twitter  “@kinexuk” “55 calls and 5 days later. No return calls as promised”
Complaint about  Verastar Ltd t/a Woav on Google  “Scum bag thieves. Needs shutting down”
Complaint about  Verastar Ltd t/a Kinex on Twitter  “Your service is appalling”
Complaint about  Verastar Ltd t/a Kinex on Twitter  “@kinexuk awful company”
Complaint about  Verastar Ltd t/a Kinex on Twitter  “No good just blaming no Openreach”
Complaint about  Verastar Ltd t/a  Clear Business on Trustpilot “Very bad service provider”
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “1 WEEK WITHOUT A BUSINESS PHONE.”
Complaint about  Verastar Ltd t/a Kinex on Google  “Horrendous and amateurish”
Complaint about  Verastar Ltd t/a  Clear Business on Trustpilot  “i have had problems with this company for the last 6 months”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot “Impossible to get in touch with”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review
Complaint about  Verastar Ltd t/a Kinex on Google “a pernicious firm”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot “Wish we had known before”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “What a complete utter disgrace this company is!”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Still not sorted my internet problem”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk “Very rude people”
Complaint about  Verastar Ltd t/a  Clear Business on Google “An appalling service!”
Complaint about  Verastar Ltd t/a  Clear Business on Trustpilot  “I wish I hadn't transferred”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Do not use. Be warned”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “VERY UNHAPPY DONT USE ...LIES LIES LIES”
Employee complaint about  Verastar Ltd on Indeed  "Avoid at all costs”
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “DO NOT USE!”
Complaint about  Verastar Ltd t/a  Clear Business  on Google  “Waste money on this company. Terrible”
Employee complaint about  Verastar Ltd on Glassdoor  "Customer service" “not many people last long”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  ”The worst utility company in UK”   This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “Sneaky”
Complaint about  Verastar Ltd t/a Kinex on Twitter  ”@kinexuk you are diabolical your service is shocking”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  ”Promise savings and deliver appaling service”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “Got to be the worst ever - AVOID!”  This bad review about Unicom was taken offline / removed / deleted by Trustpilot after Unicom reported the review
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “It would help if they answered their own phone”
Complaint about  Verastar Ltd t/a Unicom on Trustpilot “Dreadful level of service”   This bad review about Unicom was taken offline / removed / deleted by Trustpilot after Unicom reported the review
Complaint about  Verastar Ltd t/a Kinex on Twitter  @kinexuk why us there a 7 hour call time for broadband faults”
Complaint about  Verastar Ltd t/a  Clear Business  on Trustpilot  “They have made my life HELL!!!!”  This bad review about Clear Business was taken offline / removed / deleted by Trustpilot after Clear Business reported the review
Complaint about  Verastar Ltd t/a  Clear Business  on Trustpilot  “Breath-taking incompetence!”
Complaint about  Verastar Ltd t/a Woav on Google  “I've had to be on hold for over  2 hours”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot “I’ve just had a month of unsatisfactory customer service”
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “Dreadful level of service”  This bad review about Unicom was taken offline / removed / deleted by Trustpilot after Unicom reported the review
Complaint about  Verastar Ltd t/a  Clear Business  on Trustpilot  “Terrible company”
Complaint about  Verastar Ltd t/a Kinex on Twitter  “@kinexuk your customer service is beyond awful.”
Complaint about  Verastar Ltd t/a Woav on Feefo “The worst provider on all counts”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Non existant service”
Complaint about  Verastar Ltd t/a  Clear Business  on Google  “scam scam scam”
Complaint about  Verastar Ltd t/a  Clear Business  on Trustpilot  “Never ever make your choice to sign up with Clear Business”
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “Yet another telecoms fault”
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “The worst company I've ever dealt with”  This bad review about Unicom was taken offline / removed / deleted by Trustpilot after Unicom reported the review
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “A Undertrained & Untrustworthy Company”
Complaint about  Verastar Ltd t/a  Clear Business  on Trustpilot  “Bad security”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “do not sign the contract with them”
Employee complaint about working for Verastar Ltd t/a Kinex on Indeed  "Depressing”
Complaint about  Verastar Ltd t/a  Clear Business  on Trustpilot  “Bad service is their forte...”
Complaint about  Verastar Ltd t/a  Clear Business  on Trustpilot  “Unfortunately there are no minus stars!!”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Possible court case pending”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Absolutely shocking internet connection,”
Complaint about  Verastar Ltd t/a  Clear Business  on Trustpilot “Non existent customer service”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review
Complaint about  Verastar Ltd t/a Unicom on Google  “Do not sign up with this company, ever”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Worst telecoms/broadband provider I have ever experienced”
Complaint about  Verastar Ltd t/a Kinex on Twitter  “@kinexuk Hi, I can't get through to customer service on the phone.”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “I have the misfortune of having two accounts with this terrible company”

It would appear that a Kinex / Verastar Ltd employee felt strongly enough to set up alternative Facebook and Twitter Kinex accounts to describe his working experiences

https://www.facebook.com/kinextelecoms   https://twitter.com/KinexTelecoms 

The above grievance sites set up by a former Kinex employee on Twitter and Facebook no longer exist online as from 10 October 2018

Complaint about  Verastar Ltd t/a Kinex on Twitter  “Thinking of working for @kinexuk ? Think again, you will not be paid!”
Complaint about  Verastar Ltd t/a  Clear Business  on Google Maps  “Please don't use this Company liars and thiefs”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “archetypal cowboys”
Complaint about  Verastar Ltd t/a Kinex on Google  “Broadband is rubbish”
Complaint about  Verastar Ltd t/a Kinex on Google  “Trying to report a business line fault”
Complaint about  Verastar Ltd t/a Woav on Google  “Awful customer service”
Complaint about  Verastar Ltd t/a Woav on Google  “Appled for business broadband”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “Absolutely appauling company”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “no support, very bad service”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Leaving this company”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review
Complaint about  Verastar Ltd t/a  Clear Business  on Trustpilot “the wi-fi is terrible”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Absolute chaos DO NOT USE THIS COMPANY IF YOU VALUE YOUR OWN”
Complaint about  Verastar Ltd t/a Kinex on Twitter  “@kinexuk after having two weeks without internet or phone”
Complaint about  Verastar Ltd t/a Kinex on Twitter  “I have never received such appalling customer service”
Complaint about  Verastar Ltd t/a  Clear Business  on Trustpilot  “Never deal with this outfit. Load of crap”
Complaint about  Verastar Ltd t/a  Clear Business  on Trustpilot  “Titan Telecom, Clear Business now call Verastar Ltd. -stay away from this company !!!”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Full of broken promises!”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review
Complaint about  Verastar Ltd t/a Kinex on Trustpilot “Extremely untrustworthy company, avoid like the plague”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “I would advise people stay well clear of this awful company!”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “The most appalling company I have ever dealt with”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “AVOID AT ALL COSTS!!!!!”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “If it had 0 stars I would give it!”
Employee complaint about working for Verastar Ltd on Indeed  "Not ideal”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Worst ever broadband supplier”
Complaint about  Verastar Ltd t/a  Clear Business  on Trustpilot  “Worst Misleading Telecom Company in UK”
Complaint about Verastar Ltd t/a Unicom on Trustpilot  “Worst Telecoms Company in UK”
Complaint about Verastar Ltd t/a Titan Telecom now known as Clear Business on Trustpilot “Worst Utility Company in UK”

 Click HERE to see further large number of online complaints and postings about Verastar Ltd, Unicom, Kinex, Woav, Titan Telecom, Clear Business etc. etc.

------------------------------------------------------------------------------------------------------------

Soon after the Ofcom fine of £200,000 for mis-selling, Universal Utilities T/A Unicom registered a change of name at Company House in October 2015 and they are now known as Verastar Ltd T/A Unicom, Kinex, Woav, Titan Telecom, Clear Business Telecom / Energy / Water etc. etc  Click HERE to see level of complaints about companies under the Verastar Ltd umbrella.  

The purpose of this website is to try to bring together people who are having problems with these companies and we also try to provide information that might be useful to customers having problems.

Emails we receive from customers of Verastar / Unicom / Kinex / Titan / Woav / Clear Business etc will not be published on this site but any correspondence we receive from Verastar Ltd / Unicom / Kinex / Titan / Woav / Clear Business or any other associated companies will be published on this page and the NEWS UPDATE page.  (We have received emails / letters from a director of Verastar Ltd raising his concerns about the contents of this web site and we will publish more details in the near future.)

----------------------------------------------------------------------------------------------------------------------------------

We have heard from former Unicom / Verastar customers who owned Company Limited businesses but closed down their business.  They were informed by Verastar / Unicom that in order for termination fees to be waived after they ceased to trade, they would first need to apply to Companies House to have their businesses struck off from the Companies House register.  However, customers then found that as soon as they applied to have their company struck off, Verastar / Unicom raised an objection with Companies House and the voluntary strike off was suspended.  Unicom then continued to follow their normal debt collection procedures for collection of termination fees from the customer with threats of legal action.  If any readers are experiencing this problem, you might find some useful information in this diary blog set up by a former Unicom customer to try and help people who were faced with this situation https://sites.google.com/site/unicomterminationfees/home

------------------------------------------------------------------------------------------------------------------------------------------

We have heard from many people who cancelled their contracts with Verastar / Unicom / Kinex etc for various reasons such as selling or closing down their businesses or because they allegedly were not provided with the services and prices they were promised.  Unicom then applied demands for early termination fees amounting to three and four figure sums. We have heard from many people have felt harassed and intimidated by Unicom's debt collection practices and who have endured months / years of harassing phone calls, multiple letters with threats of legal action if termination fees are not paid by continuously revised dates, threats of involving the bailiffs, threats of trashing the customers credit ratings and state that credit will be difficult to obtain, threats of having to pay court costs, threats of an attachment of earnings order, threats of a charging order on the sale of property, threats of permanent loss of customer’s business telephone numbers, threats of third party debt order to freeze bank account. 

-------------------------------------------------------------------------------------------------------

Click HERE HERE & HERE to see a few examples of the threatening letters that Verastar send to their customers for collection of termination fees

January 2017 We would like to hear from Verastar customers who may have recently received a letter from 'Universal Debt Collection' similar to the letter below.  

It is worth noting here that Universal Debt Collection  is NOT an external licensed debt collection agency.  It is simply the name that Verastar Ltd have given to their own in-house Credit Control Department to collect debts from companies under their own Verastar Ltd umbrella. Universal Debt Collection is NOT licensed to collect debts AS a debt collector.   Readers who have received letters from 'Universal Debt Collection' might be interested to read about Npower, Wonga and some banks who were investigated for sending letters to their customers from fake debt collection agencies and from fake law firms. Click on the links for more information NPOWER / WONGA /  BANKS  

We have heard from many Verastar Ltd / Unicom customers who have received documents from Verastar / Unicom  that are almost identical to Court Claim Forms / Summons but if there is no Court Stamp, Claim No, Issue Date or Court Address then it is NOT a genuine Court Summons.  In addition, a genuine Court Claim Form would be sent by the Courts, not the company and would contain guidance notes and other forms including a defence form.  Click on the image to see an example of an imitation 'Court Claim Form / Summons' sent by Verastar Ltd to their customers for collection of termination fees.  This CAB link HERE explains court procedure and states "If the court's official stamp isn't on the claim form, the person you owe money to might be trying to get you to pay them back by pretending to send you court papers.  This could count as harassment by your creditor and might be against the law. You should get advice about what to do.'  

To our knowledge, Unicom have NEVER enforced any of their threats and taken legal action against anyone - ever.  We have also heard from a number of former Verastar / Unicom staff who confirmed this information.    It would seem that Verastar / Unicom have in the past only ever threatened to take legal action making people's life a misery in the process.

Click HERE for more information about termination fees and the debt collection practices of Verastar / Unicom / Kinex / Titan Telecom etc

-------------------------------------------------------------------------------------------------------

It is noted that many negative reviews about Verastar Ltd / Unicom / Kinex / Titan Telecom / Woav etc are deleted from review sites after intervention from Verastar and details can be seen HERE.  The number of deleted reviews and postings are listed below and HERE  and are highlighted 'Review Removed'.

It is noticeable on Trustpilot that most reviewers who posted positive high scoring reviews were 'invited' to do so by the company they are reviewing.  However,  most reviewers who posted negative low scoring reviews  were not 'invited' to do so and posted their reviews under their own initiative.   It is also noticeable that the number of negative low scoring Trustpilot reviews are not reflected on Unicom, Kinex and Titan Telecom's own web sites. 

Rating Score Comparisons

23 March 2016. The rating score for Unicom on Trustpilot  is 7.9 out of 10 but the rating score on Review Centre is 1.4 out of 5.

9 April 2016  The rating score for Titan Telecom on Trustpilot is 7.9 out of 10 but the rating score on Review Centre is 1.7 out of 5. 

9 April 2016  The rating score for Kinex on Trustpilot is 6 out of 10 but the rating score on Review Centre is 1.5 out of 5.  ALL the reviews about Kinex have now been deleted from Review Centre review site)

9 April 2016 the rating score for Optimum Calls on Trustpilot is 6.1 out of 10 but the rating score on Review Centre is 1.1 out of 5  (

By comparing the ratings scores of the two review sites, a discrepancy becomes apparent.  (It is interesting that Unicom, Titan Telecom and Kinex all subscribe to Trustpilot's paid business service)  It is also interesting that Verastar Ltd and Trustpilot are both owned by the same private equity company Vitruvian Partners.

Equally interesting is how TRUSTPILOT market their services. ‘DROWN OUT THE BAD PRESS AND POOR REVIEWS OF THE PAST’.  

---------------------------------------------------------------------------------------------------------------------------------------

Bad reviews taken offline by Trustpilot after the Verastar Ltd companies reported the reviews

Complaint about Kinex / Verastar Ltd on Trustpilot  “So bad they dont have a proper customer helpline.”  This Bad review about Kinex was taken offline by Trustpilot after Kinex reported the review
Complaint about Titan / Clear Business / Verastar Ltd on Trustpilot “Honestly, words cannot describe the frustration I have with this utterly disgusting amateur company...”  This Bad review about Titan Telecom was taken offline / removed / deleted by Trustpilot
Complaint about Clear Business / Verastar Ltd on Trustpilot  Review taken Offline  This bad review about Clear Business was taken offline by Trustpilot after Clear Business reported the review
Complaint about Unicom / Verastar Ltd on Trustpilot  “Poor Customer Services”  This Bad review about Unicom was taken offline by Trustpilot after Unicom reported the review
Complaint about Kinex / Verastar Ltd on  Trustpilot   “AVOID AT ALL COST”  This Bad review about Kinex was taken offline by Trustpilot after Kinex reported the review
Complaint about Kinex / Verastar Ltd on  Trustpilot “Disgraceful and rude customer service.”  This Bad review about Kinex was taken offline by Trustpilot after Kinex reported the review
Complaint about Kinex / Verastar Ltd on Trustpilot Review taken Offline  This Bad review about Kinex was taken offline by Trustpilot after Kinex reported the review
Complaint about Kinex / Verastar Ltd on Trustpilot   “kinex be aware”  This Bad review about Kinex was taken offline by Trustpilot after Kinex reported the review
Complaint about Unicom / Verastar Ltd on Trustpilot  ‘Nightmare to deal with. Try all the tricks to get you to stay with them’  This Bad review about Unicom was taken offline by Trustpilot after Unicom reported the review
Complaint about Clear Business / Verastar Ltd (Formerly Titan Telecom)  ‘STOP calling.  Do not sign up with these cowboys.’ This Bad review about Clear Business was taken offline / deleted by Trustpilot after Clear Business reported the review
Complaint about Clear Business   / Verastar Ltd (Formerly Titan Telecom) on Trustpilot 'STOP calling' This Bad review about Clear Business was taken offline by Trustpilot after Clear Business reported the review
Complaint about Clear Business  / Verastar Ltd (Formerly Titan Telecom)  on Trustpilot ‘One of the most unprofessional; and extremely Lax companies I have ever come across.’  This Bad review about Clear Business was taken offline by Trustpilot after Clear Business reported the review
Complaint about Kinex / Verastar Ltd on Trustpilot  'Crooks like all the rest of them'  This Bad review about Kinex was taken offline by Trustpilot after Kinex reported the review
Complaint about Clear Business  / Verastar Ltd (Formerly Titan Telecom)  on Trustpilot  ‘They keep calling to insist that I owe them money - even though I was just an employee of the office that they're asking money from’  This Bad review about Clear Business was taken offline by Trustpilot after Clear Business reported the review
Complaint about Kinex / Verastar Ltd on Trustpilot  ‘I had a visit today from Tony, a rep of Kinex, felt like i was been sold double glazing,’ This Bad review about Kinex was taken offline by Trustpilot after Kinex reported the review
Complaint about Kinex / Verastar Ltd on Trustpilot   One lie after another, remove this Kinex.... Worst experience of our lives.  This Bad review about Kinex was taken offline by Trustpilot after Kinex reported the review
Complaint about Clear Business  / Verastar Ltd on Trustpilot  ‘Trying to sort out services for water. Telling me they will suspend the account until it is sorted. Then still getting demands for payment.’  This Bad review about Clear Business was taken offline by Trustpilot after Clear Business reported the review
Complaint about Kinex / Verastar Ltd on Trustpilot  ‘GOT YOU NOW KINEX, Liars’  This Bad review about Kinex was taken offline by Trustpilot after Kinex reported the review
Complaint about Kinex / Verastar Ltd on Trustpilot  ‘Absolute disgrace of a company’  This Bad review about Kinex was taken 'offline' by Trustpilot after Kinex reported the review 
Customer complaint about Clear Business / Verastar Ltd on Trustpilot  ‘This is a shockingly bad company’  This Bad review about Clear Business was taken 'offline' by Trustpilot after Clear Business reported the review 
Customer complaint about Clear Business / Verastar Ltd on Trustpilot  'Appalling company. Avoid! Left with dead lines after they took over our phone service.'  This Bad review about Clear Business was taken 'offline' by Trustpilot after Clear Business reported the review 
Customer complaint about Clear Business / Verastar Ltd on Trustpilot  ‘they are right and your wrong , don't want to solve problems’  This Bad review about Clear Business was taken 'offline' by Trustpilot after Clear Business reported the review 
Customer complaint about Kinex / Verastar Ltd on Trustpilot  ‘Completely shocking service - AVOID!!’  This Bad review about Kinex was taken 'offline' by Trustpilot after Kinex reported the review 
Customer complaint about Clear Business / Verastar Ltd on Trustpilot Review Offline This review about Clear Business was taken 'offline' by Trustpilot after Clear Business reported the review 
Customer complaint about Kinex / Verastar Ltd on Trustpilot  'Horrendous company who harass people and cause enormous amounts of stress'  This review about Kinex was taken 'offline' by Trustpilot after Kinex reported the review 
Customer complaint about Kinex / Verastar Ltd on Trustpilot "Talk the talk but to no avail!!"    3 October 2017 Review removed by Trustpilot after it was reported by Kinex
Customer complaint about Kinex / Verastar Ltd on Trustpilot  "They keep calling me even though I ask them to stop"  2 October 2017 Review removed by Trustpilot after it was reported by Kinex
Customer complaint about Kinex / Verastar Ltd on Trustpilot "I was inundated with sales calls. BAD. Just BAD" 2 October 2017 Review removed by Trustpilot after it was reported by Kinex
28 September 2017 Review removed Employee complaint about Kinex / Verastar Ltd  on Trustpilot "Well as a former worker for Kinex......"     Kinex's reason for deleting the review “The review does not relate to a genuine service experience and the reviewer was an employee of the company and is in breach of Trustpilot User Guidelines.”
11 September 2017 Review deleted  Customer complaint about Kinex / Verastar Ltd on Trustpilot  'Kinex = Diskonex!' 'I WOULD AVOID THIS COMPANY!'   Kinex's reason for deleting this review '‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.’
8 September 2017  Review deleted  Customer complaint about Unicom / Verastar Ltd on Trustpilot  ‘absolute boll*** , dont answer their phone , website is useless , terrible customer support at all times . RUBBISH RUBBISH’  Unicom's reason for deleting this review ‘We believe your review is in breach of Trustpilot's user guidelines V2.1 clause 5.2’
5 September 2017 Review deleted  Customer complaint about Kinex / Verastar Ltd on Trustpilot  'Internet speeds keep dropping'    Kinex's reason for deleting this review '‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.’
4 September 2017  Review deleted Customer complaint about Kinex / Verastar Ltd on Trustpilot  'please avoid'    Kinex's reason for deleting this review '‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.’
31 August 2017 Review deleted Customer complaint about Kinex / Verastar Ltd on Trustpilot  Review Deleted   Kinex's reason for deleting this review '‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.’
31 August 2017 Review deleted  Customer complaint about Kinex / Verastar Ltd on Trustpilot  ‘Don't choose them! The worst boardband I ever was on...’   Kinex's reason for deleting this review '‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.’
31 August 2017 Review deleted Customer complaint about Unicom / Verastar Ltd on Trustpilot  ‘Read this before you use this company’     Unicom's reason for deleting this review ' ‘Your review appears to be in breach of Trustpilot's User Guidelines clause 1.2’
29 August 2017 Review deleted Customer complaint about Kinex / Verastar Ltd on Trustpilot ‘THE WORST COMPANY I have ever had dealings with’    Kinex's reason for deleting this review '  ‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided’
22 August 2017 Review deleted  Customer complaint about Titan Telecom / Clear Business Telecom / Verastar Ltd on Trustpilot  ‘Dreadful Company’   Review deleted  Titan's reason for deleting this review ‘We believe your review is in breach of Trustpilot's User Guidelines - V2.1, clause 1.4.’
14 August 2017 Review deleted  Customer complaint about Kinex / Verastar Ltd on Trustpilot  'They signed up my mother for what she thought was a good deal!'   Kinex's reason for deleting this review ‘The review appears to be in breach of Trustpilot's User Guidelines 1.1’
11 August 2017 Review deleted11 Aug Customer complaint about Kinex / Verastar Ltd on Trustpilot  'Awful broadband service!!!...'    Kinex's reason for deleting this review ‘The review appears to be in breach of Trustpilot's User Guidelines 1.1’
11 August 2017 Review deleted  Customer complaint about Kinex / Verastar Ltd on Trustpilot  ‘COWBOY SALES COMPANY – AVOID Disgusted at their tactics of sales and follow up.’    Kinex's reason for deleting this review ‘The review appears to be in breach of Trustpilot's User Guidelines 1.1’
10 August 2017 Review deleted  Customer complaint about Kinex / Verastar Ltd on Trustpilot  'I'm a self employed mechanic who switched internet provider'    This review was completely removed from Trustpilot 10 August 2017 without any explanation why it was deleted
10 August 2017 Review deleted Customer complaint about Kinex / Verastar Ltd on Trustpilot   'Mis-sold Broadband and Telephone package by Kinex'   Kinex's reason for deleting this review ‘The review appears to be in breach of Trustpilot's User Guidelines 1.1’
8 August 2017 Review deleted  Customer complaint about Kinex / Verastar Ltd on Trustpilot   ‘Thank goodness the rep didn't turn up’   Kinex's reason for deleting this review ‘The review appears to be in breach of Trustpilot's User Guidelines 1.1’
3 August 2017 Review deleted Customer complaint about Titan Telecom / Verastar Ltd on Trustpilot  ‘Disgusted by this company’    Titan's reason for deleting this review ‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided’
1 August 2017 Review deleted Customer complaint about Kinex on Trustpilot  Review deleted   Kinex's reason for deleting this review'  ‘We're sorry to hear about your experience and we will look into this for you. We'd ask you to change your review as this contains personal information.’
31 July 2017 Review Deleted  Customer complaint about Titan Telecom / Clear Business Telecom on Trustpilot  'Something very fishy going on'  Titan's reason for deleting the review '‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided’
26 July 2017 Review deleted Customer complaint about Kinex on Trustpilot  'Can anyone give me they experience re mobile phone contract with kinex'   Kinex's reason for deleting this review '‘The review does not relate to a service experience and appears to be in breach of Trustpilot's user guidelines’
24 July 2017 Review deleted  Customer complaint about Kinex on Trustpilot  Review deleted   Kinex's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
14 July 2017 Review deleted Customer complaint about Kinex on Trustpilot  Review Deleted   Kinex's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
14 July 2017 Review deleted Customer complaint about Kinex on Trustpilot  'when the sales man tells you that it will be a smooth transition and they will do all the work do not believe him,'   Kinex's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
12 July 2017 Review deleted  Customer complaint about Kinex on Trustpilot 'very unprofessional'    Kinex's reason for deleting this review ‘The review appears to be in breach of Trustpilot Guidelines clause 1.1.’
12 July 2017  Review deleted  Customer complaint about Titan Telecom on Trustpilot  'Titan Telecom now trading as Clear Business - This company provides terrible service and non-existent customer service.'   Titan's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
10 July 2017  Review deleted Customer complaint about Kinex on Trustpilot  'Very Poor service'    Kinex's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
10 July 2017 Review deleted  Customer complaint about Kinex on Trustpilot 'Constant sales calls'   Kinex's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
6 July 2017 Review deleted  Customer complaint about Kinex on Trustpilot  'I am about to lose everything I have ever worked for'   Kinex's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
3 July 2017 Review deleted   Customer complaint about Kinex on Trustpilot  'Avoid this company!'  Kinex's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
21 June 2017 Review deleted Customer complaint about Titan Telecom on Trustpilot  Review deleted  Titan's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
20 June 2017 Review deleted Customer complaint about Titan Telecom on Trustpilot   Termination fee of £249?  Titan's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
16 June 2017 Review deleted   Customer complaint about Kinex on Trustpilot   ‘It's a shame that I still have to give then one STAR.’   Kinex's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
14 June 2017 Review Deleted  Customer complaint about Titan Telecom on Trustpilot  Review Deleted  Titan's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.’
5 June 2017 Review Deleted  Customer complaint about Titan Telecom on Trustpilot  Review Deleted  Titan's reason for reporting this review ‘We are unable to identify you from your profile and no reference number has been provided.’
2 June 2017 Review Deleted Customer complaint about Kinex on Trustpilot  Review Deleted  Kinex's reason for reporting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided.’
1 June 2017 Review Deleted  Customer complaint about Kinex on Trustpilot  'I had sold my business back 28th February'   Kinex's reason for reporting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided.’
30 May 2017 Review Deleted  Customer complaint about Kinex on Trustpilot  'They charged £13 to pay with a debit card. '    Kinex's reason for reporting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided.’
26 May 2017 Review Deleted  Customer complaint about Unicom on Trustpilot Review Deleted   Unicom's reason for reporting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided.’
24 May 2017 Review Deleted Customer complaint about Kinex on Trustpilot 'Review Deleted'   Kinex's reason for reporting this review  ‘The review appears to be in breach of Trustpilot Guidelines Clause 1.1’
21 May 2017 Review Deleted  Customer complaint about Titan Telecom on Trustpilot  ‘This company is run by really incompetent individuals’    Titan's reason for reporting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided.’
17 May 2017 Review Deleted  Customer complaint about Unicom on Trustpilot  'Stay Well Away - Exploiting Company'   Unicom's reason for reporting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided.’
15 May 2017 Review deleted  Customer complaint about Kinex on Trustpilot  ‘Kinex are not what they seem’    Kinex's reason for deleting this review 'We'd like to look into this for you, but unfortunately, we are unable to identify you from your profile and no reference number has been provided.'
13 May 2017  Every customer complaint in the 'Visitor posts' section of the Woav Facebook page has now been deleted
12 May 2017 Review deleted Customer complaint about Kinex on Trustpilot  Review Deleted Kinex's reason for deleting this review 'We'd like to look into this for you, but unfortunately, we are unable to identify you from your profile and no reference number has been provided.'
5 May 2017 Review deleted  Customer complaint about Unicom on Trustpilot  WARNING WARNING WARNING UNICOM ARE CROOKS PLEASE READ THIS    Unicom's reason for deleting this review 'The review is in breach of Trustpilot User Guidelines which state "Your Service Experience with the Company must have occurred within the last 12 months."
4 May 2017 Review deleted  Customer complaint about Kinex on Trustpilot  Review Deleted  Kinex's reason for reporting this review ‘We'd really like to look into your comments, but we're unable to identify you from your profile and no reference number has been provided.’
2 May 2017 Review deleted  Consumer complaint about Kinex on Trustpilot  ‘After the death on my Grandad trying to ……..’    Kinex's reason for deleting this review 'We'd like to look into this for you, but unfortunately, we are unable to identify you from your profile and no reference number has been provided.'
28 April 2017  Consumer complaint about Kinex on Trustpilot  'Very unprofessional sales people'  Review deleted  Kinex's reason for deleting this review '‘We would like to talk to you about your comments, but we are unable to identify you from your profile and no reference number has been provided.’
28 April 2017  Customer complaint about Titan Telecom on Trustpilot  Review deleted  Titan's reason for deleting the review '  ‘We are unable to identify you and no reference number has been provided.’
28 April 2017  Customer complaint about Titan Telecom on Trustpilot Review deleted  Titan's reason for deleting the review '‘We are unable to identify you from your profile and no reference number has been provided. Also the review does not relate to a genuine service experience.’
20 April 2017 Customer complaint about Kinex on Trustpilot  'Review deleted     Kinex's reason for reporting ‘We'd like to talk to you about your feedback, but we are unable to identify you from your profile and no reference number has been provided’
18 April 2017 Customer complaint about Kinex on Trustpilot Review deleted    ‘Sorry i changed companies i have no internet for a week now.’  Kinex's reason for reporting ‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided’
18 April 2017  Customer complaint about Kinex on Trustpilot Review deleted   'after seeing some of the reviews on here I'm in a very similar position'  Review deleted 18 April 2017. Kinex's reason for reporting ‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided’
18 April 2017 Customer complaint about Kinex on Trustpilot Review deleted  'My experience with the first adviser'  .  Kinex gave no reason given why this review was deleted
12 April 2017 Customer complaint about Titan Telecom on Trustpilot Review Deleted  Titan Telecom’s Reason for reporting ‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided’
11 April 2017  Customer complaint about Titan Telecom on Trustpilot  'Avoid at all costs'  Review Deleted. Titan's reason for reporting this review  ‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.’
29 March 2017  Customer complaint about Unicom on Trustpilot  Review deleted Unicom reported this review for breach of Trustpilot guidelines.  Unicom’s Reason for reporting this review  ‘The review is in breach of Trustpilot's user guidelines by making reference to a website which does not relate to your service experience.’
22 March 2017  Customer complaint about Unicom on Trustpilot  Review deleted Unicom reported this review for breach of Trustpilot guidelines.  Unicom’s Reason for reporting ‘The review contains personal information about another individual, such as our advisers name’.  Interestingly, Unicom did not report previous positive 5* reviews that contained the name of an employee and they remain live HERE & HERE
20 March 2017  Web site set up by former Kinex employee www.kinexexposed.co.uk  This web site has now been deleted
15 March 2017  Customer complaint about Unicom on Trustpilot  Review deleted  Unicom's reason for reporting this review '‘We'd like to assist with your concerns, but we are unable to identify you from your profile and no reference number has been provided.’
15 March 2017  Customer complaint about Unicom on Trustpilot  Review deleted  Unicom's reason for reporting this review '‘We'd like to assist with your concerns, but we are unable to identify you from your profile and no reference number has been provided.’
1 March 2017  Complaint about Kinex on Trustpilot  Review deleted  Kinex's reason for reporting this review ‘We are unable to identify you from your profile and no reference number has been provided.’
1 March 2017 Complaint about Kinex on Trustpilot 'Unbelievably Bad....'  Review deleted.  Kinex's reason for reporting this review ‘We are unable to identify you from your profile and no reference number has been provided.’
28 Feb 2017  Complaint about Titan Telecom on Trustpilot  Review deleted.  Titan's reason for reporting this review 'Your review contains language that is accusatory and likely to be viewed as inflammatory, includes defamatory statements, or otherwise violates Trustpilot Guidelines.'
28 Feb 2017  Complaint about Unicom on Trustpilot  Review deleted.  Unicom's reason for reporting this review ‘The reviewer has already reviewed the company and has created multiple profiles to review the company, in breach of Trustpilot User Guidelines, Version 2.1, November 2016)’
28 Feb 2017 Complaint about Kinex on Trustpilot  'Awful' Review deleted.  Kinex's reason for reporting this review ‘We are unable to identify you from your profile and no reference number has been provided.’
16 Feb 2017  Employee complaint about working for Verastar on Glassdoor  "Pending News Article”  This employee review has now been removed
16 Feb 2017  Complaint about Titan Telecom on Trustpilot 'Horrendous'   Review deleted.  Titan Telecom's reason for reporting this review ‘We are unable to identify you from your profile and no reference number has been provided.’
16 Feb 2017 Complaint about Unicom on Trustpilot Review deleted.  Unicom's reason for reporting this review 'Your review contains language that is accusatory and likely to be viewed as inflammatory, includes defamatory statements, or otherwise violates Trustpilot Guidelines.'
9 February 2017  Complaint about Titan Telecom on Trustpilot  Cowboy Company  Review deleted.  Titan Telecom's reason for reporting this review ‘We are unable to identify you from your profile and no reference number has been provided.’
6 February 2017  Complaint about Titan Telecom on Trustpilot 'AVOID! AVOID! AVOID!!!'  Review deleted.  Titan Telecom's reason for reporting this review ‘We are unable to identify you from your profile and no reference number has been provided.’
4 February 2017  Complaint about Titan Telecom on Trustpilot 'Charges and disconnect service! Worse company ever came across I will definitely move away from them!'   Review deleted.  Titan Telecom's reason for reporting this review  'We believe that your review breaches the Trustpilot User Guidelines V2.1 November 2016, as your review contains language that is likely to be viewed as defamatory.'
2 February 2017  Complaint about Unicom on Trustpilot 'Worst Company I have ever dealt with !'  Review deleted.  Unicom's reason for reporting this review'The review contains the name of a company employee'    (Note that the previous POSITIVE review that contained the name of employee was NOT reported by Unicom and remains live on Trustpilot)  HERE 
31 January 2017 Complaint about Kinex on Trustpilot  'Poor service, hidden charges'  Review deleted.  Kinex's reason for reporting this review. We'd like to help you with your broadband problems, but we are unable to identify you from your profile and no reference number has been provided.
25 January 2017 Complaint about Kinex on Trustpilot  Review Deleted   Kinex's reason for reporting this review. 'We are unable to identify you from your profile and no reference number has been provided' 
17 January 2017 Complaint about Unicom on Trustpilot  'Scammers'  Review removed.  Unicom's reason for deleting the review 'We are unable to identify you from your profile and no reference number has been provided.'

12 January 2017  Review about  Kinex removed from the Trustpilot review site   Kinex's reason for reporting this review 'We are unable to identify you from your profile and no reference number has been provided.'

5 January 2017  Review  about Titan Telecom removed from Trustpilot review Site   Titan's reason for reporting this review 'You may only write about your own personal Service Experience. You are not permitted to write a review about somebody else's Service Experience, such as that of a family member or friend.
3 January 2017 Review  about Unicom removed from Trustpilot review Site   Kinex's reason for reporting this review 'Your Service Experience with the Company must have occurred within the last 12 months. This means within 12 months from the date on which you write the review. If you have signed up for an ongoing service, the Service Experience begins immediately upon sign up and continues until the service is no longer provided by the Company. You are free to write a review immediately after sign up or at any point up to 12 months after the service ends.'
3 January 2017 Review  about Kinex removed from Trustpilot review Site   Kinex's reason for reporting this review  'We are unable to identify you from your profile and no reference number has been provided. Also your review contains course language.'
29 Dec 2016  Review about Unicom removed from Trustpilot review site  'Unicom's reason for reporting this review 'Your review contains language that is accusatory and likely to be viewed as inflammatory, includes defamatory statements, or otherwise violates our Guidelines'
22 Dec 2016  Employee Review about Kinex removed from Trustpilot review site  'Kinex's reason for reporting this review   The reviewer has not purchased from or placed an order with the company.  (Trustpilot guidelines state that employees of a company cannot post reviews about that company)
20 Dec 2016 Review about Kinex removed from Trustpilot review site  'Kinex's reason for reporting this review ' ‘Your review has been reported as your review contains coarse language’
12 Dec 2016    Number of comments in 'Visitor Post' deleted from the WOAV Facebook page
12 Dec 2016 Review  about Kinex removed from Trustpilot review Site   Kinex's reason for reporting this review  'We are unable to identify you from your profile and no reference number has been provided
7 Dec 2016    Review about Titan removed from Trustpilot review Site   Kinex's reason for reporting this review 'As the reviewer has not left details of their reference number and we are unable to identify the reviewer as a customer.'
1 Dec 2016    ALL reviews about Kinex were removed from Review Centre review Site 
1 Dec 2016    Review about Kinex  removed from Trustpilot review Site   Kinex's reason for reporting this review 'We are unable to identify you from your profile and no reference number has been provided.
29 Nov 2016    Review about Kinex  removed from Trustpilot review Site   Kinex's reason for reporting this review 'Your review violates Trustpilot's User Guidelines, V2.1 November 2016, as you have created multiple profiles to review the same Company multiple times.
28 Nov 2016    Review about Kinex  removed from Trustpilot review Site   Kinex's reason for reporting this review 'Your review contains language that is accusatory and likely to be viewed as inflammatory, includes defamatory statements, or otherwise violates Trustpilot Guidelines.'
24 Nov 2016    Review about Unicom removed from Trustpilot review Site   Unicom's reason for reporting this review 'The review has been reported as it contains violent or coarse language'
17 Nov 2016    Review about Titan Telecom removed from Trustpilot review Site   Titan's reason for reporting this review 'As no customer reference number has been attributed to this review, we cannot determine whether the reviewer has had a service experience as required under Trustpilot user guidelines.'
15 Nov 2016    Review about Kinex removed from Trustpilot review Site   Kinex's reason for reporting this review (As no customer reference number has been attributed to this review, we cannot determine whether the reviewer has had a service experience as required under Trustpilot user guidelines.)
14 Nov 2016    Review about Kinex removed from Trustpilot review Site   Kinex's reason for reporting this review (‘Your review has been reported as it contains language that is accusatory and likely to be viewed as inflammatory, includes defamatory statements, or otherwise violates Trustpilot Guidelines
2 Nov 2016    Review about Unicom removed from Trustpilot review Site   Unicom's reason for reporting this review (‘Your review has been reported as it contains language that is accusatory and likely to be viewed as inflammatory, includes defamatory statements, or otherwise violates Trustpilot Guidelines.
25 Oct 2016    Review about Kinex removed from Trustpilot review Site   Kinex's reason for reporting this review  (The review contains defamatory statements) 
21 Oct 2016    Review about Titan Telecom removed from Trustpilot review Site  Titan's reason for reporting this review  (We have reason to believe that the reviewer is an ex employee not a customer)
20 Oct 2016    Review about Titan Telecom removed from Trustpilot review Site  Titan's reason for reporting this review  (You are not allowed to write a review about a Company if you are or were an employee of that Company
14 Oct 2016    Review about Unicom removed from Trustpilot review site  Unicom's reason for reporting this review  (The review contains defamatory statements in relation to the company)
7 Oct 2016    Review about Unicom received by Review Centre but not published
7 Oct 2016    Review about Unicom removed from Trustpilot review site  Unicom's reason for reporting this review  (The review contains defamatory statements in relation to the company)
29 Sept 2016    Review about Unicom removed from Trustpilot review site  Unicom's reason for reporting this review  (You may only write about your own Buying experience, ie you are not allowed to write a review about family or friend's Buying Experience)
6 Sept 2016         Review about Unicom removed from Trustpilot review site  
30 August 2016    Review about Kinex removed from Trustpilot review Site  Kinex's reason for reporting this review  (You are not allowed to write a review about a Company if you are or were an employee of that Company)
26 August 2016    Complaint 'Visitor Post' deleted from the WOAV Facebook page
24 August 2016    Review about Unicom received by Review Centre but not published
4 August 2016    Review about Kinex removed from Trustpilot review Site
4 August 2016    Review about Unicom received by Review Centre but not published
29 July 2016    Review about Unicom received by Review Centre but not published
28 July 2016    Review about Unicom received by Review Centre but not published
26 July 2016    Facebook page set up by former employee ‘Kinex – Verastar - Complaints and Bad Experiences’ now deleted
22 July 2016    Complaint visitor posts deleted from the WOAV Facebook page
18 July 2016    Review about Titan Telecom removed from Trustpilot review Site
14 July 2016    Review about Kinex removed from Trustpilot review Site
13 July 2016    Review about Unicom removed from Trustpilot review Site
12 July 2016    Review about Kinex removed from Trustpilot review Site
7 July 2016    Review about Unicom removed from Trustpilot review Site
29 June 2016    Review about Titan Telecom removed from Trustpilot review Site
23 June 2016    Review about Kinex removed from Trustpilot review Site
22 June 2016    Review about Unicom received by Review Centre but not published

10 June 2016    Review about Titan Telecom removed from Trustpilot review Site

22 May 2016    Review about Unicom received by Review Centre but not published
18 May 2016    Review about Unicom received by Review Centre but not published
16 May 2016    Review about Kinex removed from Trustpilot review Site
19 April 2016 Review about Unicom removed from Trustpilot review site
8 April 2016    Review about Unicom removed from Trustpilot review site
1 April 2016    Review about Unicom removed from Trustpilot review site
30 March 2016    Review about Unicom received by Review Centre but not published
29 March 2016    Review about Kinex removed from Trustpilot review site
14 March 2016    Review about Unicom removed from Trustpilot review site
11 March 2016   Review about Kinex removed from Trustpilot review site
11 March 2016   Review about Unicom removed from Trustpilot review site
10 March 2016   Review about Kinex removed from the Trustpilot review site
4 March 2016     Review about Unicom removed from the Trustpilot review site
4 March 2016     Review about Unicom removed from the Trustpilot review site
29 Feb 2016    Review about Kinex removed from the Trustpilot review site
24 Feb 2016    Review about Unicom removed from the Trustpilot review site  (Employees are not allowed to leave reviews about a company on Trustpilot)
19 Feb 2016    Review about Unicom removed from the Trustpilot review site
19 Feb 2016    Review about Titan Telecom removed from the Trustpilot review site
10 Feb 2016    Three reviews about  Titan removed deleted from the Trustpilot review site

-------------------------------------------------------------------------------------------------------

If you have paid a termination fee that you believe was unfair, if you are being harassed for payment of disputed termination fees,  if you are receiving unwanted sales calls, if you are employed by Verastar Ltd / Unicom / Kinex / Titan Telecom etc but disagree with their business practices, we would like to hear from you.  Please contact us at contact@unicom-complaints.co.uk

------------------------------------------------------------------------------------------------------

We have set up a 'support group' where people having problems with Verastar / Unicom / Kinex / Titan Telecom can contact others to share experiences and help and support each other. Please contact us at contact@unicom-complaints.co.uk if you would like details of how to join our group. 

-----------------------------------------------------------------------------------------

HOW TO COMPLAIN

If you believe you were mis-sold a service but are unable to resolve your dispute with the complaints procedure, you can complain to Ofcom via this link https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint/sales

Why it pays to complain via Twitter  http://www.bbc.co.uk/news/business-27381699

Sick of nuisance calls? Report them to the ICO  https://ico.org.uk/concerns/marketing/

How one man took matters into his own hands to stop unwanted cold sales calls  http://www.saynotocoldcalls.com/index.html

-----------------------------------------------------------------------------------------

Disclaimer:  Any suggestions given on this site are our opinions and not a substitute for legal advice from a solicitor or an organization like Citizens Advice.