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NEWS UPDATE 10 DECEMBER 2019

A recent legal challenge has proven a Verastar employee was sporadically paid less than minimum wage, illegally opted

out of a statutory pension scheme and arbitrarily fined for events outside of their control. If you work or have worked

for Verastar and if you feel you have been similarly affected please contact 

 alex@avplaw.co.uk or visit  http://avplaw.co.uk

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Click HERE to see thousands of customer complaints about the Verastar Ltd companies which includes Unicom, Kinex, Clear Business, Woav, Universal Debt Collection etc etc 

(Reviews which were removed by Trustpilot after being reported by Verastar are highlighted in red)

Click HERE to see hundreds of employee complaints about working for the Verastar Ltd companies which includes Unicom, Kinex, Clear Business, Woav, Universal Debt Collection etc etc 

IMPORTANT PLEASE NOTE  This web site is NOT owned by Unicom Telecom who changed their name to Verastar Ltd t/a Unicom, Kinex, Clear Business etc in October 2015 a few weeks after Ofcom fined Unicom £200,000 for mis-selling. 

This web site (unicom-complaints.co.uk) was set up by former Unicom customers to provide information help and support to customers of Verastar, Unicom, Kinex,  Titan Telecom,  Woav,  Clear Business, Universal Debt Collection etc who have followed the company's complaints procedure but failed to find a resolution.   

If you are here by mistake and wish to contact any of the Verastar Ltd companies which includes Unicom, Kinex, Clear Business, Universal Debt Collection, Woav, Marble, Economy Gas, Insurance Octopus, 118777 and many other trading names,  details can be found on Verastar's own web site 'verastar.co.uk'  or 'switchingon.com'

Click HERE to see 1,000s of links to complaints and reports about companies associated with Verastar Ltd including Unicom, Kinex, Titan, Woav, Universal Debt Collection, Clear Business etc. etc.   (Note the number of BAD reviews about Verastar Ltd removed from TRUSTPILOT) 

Click HERE for several links to online blogs about Unicom / Verastar Ltd

Click HERE to hear reports about Unicom on BBC Radio 4 'You & Yours' consumer programme.

Click HERE for information about parliamentary debate raised by John Healey MP  to tell the story of his 70-year-old constituent who  was left with a £3,500 bill from Unicom / Verastar Ltd

Click HERE to read reviews about working for Verastar Ltd, Unicom, Kinex, Clear Business from unhappy employees such as the review below

Pinned Review  Employee complaint about  Verastar Ltd on Glassdoor  “we're all being forced to write positive reviews and getting bullied”

 

 

Adrian Goldberg investigates Verastar / Verastaruk / Kinex / Unicom / Clear Business

Podcast released 17 October 2019

https://soundcloud.com/user-162001833/goldberg-investigatesverastar

 

IMPORTANT INFORMATION FOR CUSTOMERS OF VERASTAR LTD / VERASTARUK

After many years of Verastar Ltd sending their customers 'pretend', 'unlisted', Court Claim Forms from their 'pretend', 'unlicensed',  in-house, debt collection company (Universal Debt Collection) it now appears that Verastar Ltd which includes Unicom, Kinex, Clear Business, Woav, Titan Telecom etc etc have enlisted 'DIRECT COLLECTION BAILIFFS LTD (DCBL) to collect debts for termination fees on Verastar's behalf.

We have already heard from a Verastar customer who had a visit from DBCL bailiffs at his premises for collection of goods following Verastar Ltd / DCBL listing an application at court and we urge anyone who has received a notice from  'DIRECT COLLECTION BAILIFFS LTD (DCBL)  / Verastar Ltd to immediately seek professional legal advice

 

 

RATING SCORE COMPARISONS ON DIFFERENT REVIEW SITES ABOUT KINEX / VERASTAR

The online ratings on review sites about Kinex / Verastar vary enormously depending on which review site consumers look at

Reviews.co.uk - Kinex / Verastar have a rating score of ‘Bad’ with 1 star out of 5

Trustpilot - Kinex / Verastar subscribes to Trustpilot’s paid business services and Kinex have a rating score of ‘Great’ with 4 stars out of 5

Trustpilot - Woav / Verastar is another company associated with Verastar Ltd but they have not 'claimed' their Trustpilot review site, nor do they subscribe to Trust pilot's paid business services.  Here, Woav / Verastar have a Trustpilot rating score of ‘Bad’ with 1 star out of 5

It is up to consumers to decide which review site has the more realistic rating scores 

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Disclaimer: These are our opinions and not a substitute for legal advice from a solicitor or an organization like Citizens Advice.   

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* 'Reviewer contacted' usually means that the review will be taken offline / removed from view from Trustpilot if the reviewer does not respond to the company's communication regarding the review and claim that 'This reviewer has not had a genuine buying or service experience.’  

 (It is interesting how many Verastar reviews are deleted because 'the review contains defamatory language'

COMPLAINTS ABOUT VERASTAR COMPANIES POSTED ONLINE DECEMBER 2019
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Don’t use this company ever it’s not worth it” “Very very bad customer service”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Very disappointed” “do not get sucked in by their sales techniques”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “00 stars Satan in company big time thieves”  This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot afterKinex  reported the review and claimed that ‘The review contains offensive language that is accusatory, defamatory, violent, coarse, sexist or racist.’
Employee complaint about  Kinex / Verastar on Trustpilot  WORST COMPANY I HAVE WORKED FOR This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after  Kinex  reported the review and claimed that "The review contains offensive language that is accusatory, defamatory, violent, coarse, sexist or racist."  REALLY???
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Read this review quickly as Verastar/Unicom will lodge a complaint and have it suspended very soon!!”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Rude and unprofessional”
* Complaint about Verastar Ltd /  Clear Business on Trustpilot  “The worst company to deal with”
 
BAD REVIEWS ABOUT WORKING FOR VERASTAR FROM EMPLOYEES POSTED IN DECEMBER 2019
Employee complaint about  Verastar / Verastaruk on Glassdoor  “management distract you constantly when trying to hit targets”
Employee complaint about  Kinex / Verastar on Trustpilot  WORST COMPANY I HAVE WORKED FOR This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after  Kinex  reported the review and claimed that "The review contains offensive language that is accusatory, defamatory, violent, coarse, sexist or racist."  REALLY???
Employee complaint about  Verastar / Verastaruk on Indeed  “Misold positions that dont exist” “This is a 1980's stuck in the past call centre”
 
BAD REVIEWS ABOUT VERASTAR POSTED ELSEWHERE DECEMBER 2019
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “Unbelievably poorly run company. Their ethos is to lie”
 
COMPLAINTS ABOUT VERASTAR COMPANIES POSTED ONLINE NOVEMBER 2019
* Complaint about Verastar Ltd /  Kinex on Trustpilot  “Mis- sold information check what you are being told before you agree to anything”
* Complaint about Verastar Ltd /  Kinex on Trustpilot “This will teach us for buying internet off a random rep!”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Terrible!! terrible!! Stay away from this company.”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “If I could give them lower than 1 star I would”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Dealing with clear business has been so stressful.”
* Complaint about Verastar Ltd /  Clear Business on Trustpilot “I can never recommend them and can only say work with them at your own risk”
* Complaint about Verastar Ltd /  Kinex on Trustpilot  “You are causing me so much stress”
* Complaint about Verastar Ltd /  Unicom on Trustpilot  “Absolutely the worst company I've ever dealt with”
* Complaint about Verastar Ltd /  Unicom on Trustpilot  “Always charging more than what i actually use”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “HORRENDOUS Company- Avoid AT ALL COSTS!!!!!!!”
*Complaint about Verastar Ltd /  Kinex on Trustpilot  “I would give them zero if I could. I have had to put so many complaints in”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “This company and its associated companys not even worth a star”  This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot afterKinex  reported the review and claimed that "The review is not had a genuine service experience” 
* Complaint about Verastar Ltd /  Unicom on Trustpilot  “Unicom as to be the worse company ever”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Worst company I’ve ever dealt with. Crooks. AVOID”
Comment about Verastar Ltd /  Clear Business on Trustpilot “Was asked to fill in the survey on the day I signed up”
Complaint about Verastar Ltd /  Unicom on Trustpilot   “I am now convinced that you are indeed the worst, most useless telecom company out there!!”
Complaint about Verastar Ltd /  Kinex on Trustpilot “They owe me money but won't give it back!”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “HONESTLY, PLEASE DO NOT DEAL WITH THIS COMPANY! Worst company ever. Please avoid!!!” This bad review about Clear Business was taken offline / removed / hidden from view by Trustpilot after Clear Business reported the review and claimed that "The review is not had a genuine service experience” 
* Complaint about Verastar Ltd /  Clear Business on Trustpilot “DISGRACE” “The most horrible company on the whole world” This bad review about Clear Business was taken offline / removed / hidden from view 
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “The WORST company I have ever had to deal with”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Poor customer services/ help systems”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Biggest bunch of charlatans around” This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that "The review is not had a genuine service experience”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Absolutely disgraceful company!! Avoid at all costs !!”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “left business without phones or internet for a week”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “So having had another review removed by Kinex”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Absolutely terrible! Do not use this company”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “I wish I'd never let them in our premises!!!”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “now i get very rude people demanding money”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Unicom has removed my review” “SO MANY PEOPLE HAVE BEEN DAMAGED .....,BE AWARE OF UNICOM”  This bad review about Unicom was taken offline / removed / hidden from view by Trustpilot after Unicom reported the review
Complaint about Verastar Ltd /  Kinex on Trustpilot  “This months bill is STILL double what Kinex and I agreed. Not good kinex”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “THIS COMPANY IS VERY DODGY”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Broadband price not honoured.”
* Complaint about Verastar Ltd /  Clear Business on Trustpilot  “waste of time”  This bad review about Clear Business was taken offline / removed / hidden from view by Trustpilot after Clear Business reported the review
Complaint about Verastar Ltd /  Kinex on Trustpilot  "My 72 year old Grandmother is still being harassed by this company" “Despicable and bulling behaviour” This bad review about Kinex was taken offline / removed / hidden from view
Complaint about Verastar Ltd /  Kinex on Trustpilot  “I’m sorry but I cannot recommend this company”
* Complaint about Verastar Ltd /  Kinex on Trustpilot  “Absolutely a joke of a company”
Complaint about Verastar Ltd /  Unicom on Trustpilot  "THIS COMPANY IS REAL SCAM AND AVOID FOR YOUR GOOD “  This bad review about Unicom was taken offline / removed / hidden from view by Trustpilot after Unicom reported the review
*Complaint about Verastar Ltd /  Unicom on Trustpilot  “Very shady company with questionable practices“  This bad review about Unicom was taken offline / removed / hidden from view by Trustpilot after Unicom reported the review
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Terrible customer service”
* Complaint about Verastar Ltd /  Unicom on Trustpilot  “Never sign up with UNICOM “
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Long term broadband issues”
* Complaint about Verastar Ltd /  Unicom on Trustpilot “Unhappy Business User” “Incompetent and unable to admit errors“
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Very poor customer service and incompetent company”  This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review
Complaint about Verastar Ltd /  Kinex on Trustpilot  “the worst internet provider EVER!!!”
 
BAD REVIEWS ABOUT WORKING FOR VERASTAR FROM EMPLOYEES POSTED NOVEMBER 2019
Employee complaint about  Verastar / Verastaruk on Indeed  “Shocking” “They was also racist towards me and my young children”
Employee complaint about  Verastar / Verastaruk on Indeed  “Worst Company I’ve Ever Worked For” “There’s a reason there are so many jobs going”
Employee complaint about  Verastar / Verastaruk on Indeed  “This company is awful to work for” “DO NOT APPLY FOR THIS”
Employee complaint about  Verastar  on Glassdoor  "Money hungry" “No customer service”
Employee complaint about  Verastar  on Glassdoor  “Don't work here" “This place is an absolute zoo”
Employee complaint about  Verastar / Verastaruk on Indeed  “Relieved to have left” “will advise everyone to stay away”  This bad review about working for Verastar  was taken offline / removed / hidden from view / deleted
Employee complaint about  Verastar / Verastaruk on Indeed  “Seriously not worth it. Take this from Someone with over 10 years at the company”
Employee complaint about  Verastar / Verastaruk on Indeed  “Dreadful place to work” “Please if you value your mental health then please stay away”
Employee complaint about  Verastar / Verastaruk on Indeed “They are a bunch of cowboys in suits and ties”
Employee complaint about  Verastar  on Glassdoor  “FUMING - UNDERPAID BY £960!”
Employee complaint about  Verastar  on Glassdoor  “Wouldn’t Recommend”  “The company provides terrible services”
Employee complaint about  Verastar  on Glassdoor  “Horrible”  “Toxic blame culture. Never seen so many stressed and unhappy people”
 
BAD REVIEWS ABOUT VERASTAR POSTED ELSEWHERE NOVEMBER 2019
Complaint about  Verastar Ltd on Twitter  “you're not an easy company to deal with at all!”
Complaint about  Verastar Ltd t/a Kinex on Twitter “@verastaruk  please help ! I thought Kinex were resolving my issues but I'm still being grossly overcharged”
Complaint about  Verastar Ltd t/a Kinex on Google  “The WORST company I have ever had to deal with (understatement)”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “Awful expensive scam artists, manipulating my gran into a contract”
Complaint about  Verastar Ltd t/a Unicom on Reviews.co.uk “This is the most disgusting provider I ever met”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “AVOID this company like the plague. Lied to, mis-sold products”
Complaint about  Verastar Ltd t/a Clear Business on Google  “Can't believe they are actually allowed to trade.”
Complaint about  Verastar Ltd t/a Clear Business on Google  “worst company!!! my husband still has problems with them today ...avoid from afar!!!!!!”
Complaint about  Verastar Ltd t/a Kinex on Google  “Complete shambles, no customer services, threatening phones calls”
Complaint about  Verastar Ltd t/a Clear Business on Google “BEWARE! Clear business are the worst business broadband provider we have ever used.”
Complaint about  Verastar Ltd t/a Kinex on Google “dont know i never had any kind of service provided by this people and robbed me 1200 robber's”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “An absolute nonsense of a company who are charging us almost double our last supplier”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “not happy costumer at all”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “We stupidly ignored the other reviews when we signed up”
 
COMPLAINTS ABOUT VERASTAR COMPANIES POSTED ONLINE IN OCTOBER 2019
Complaint about Verastar Ltd /  Kinex on Trustpilot “Abysmal Service Kinex are a complete joke”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Shocking customer service”
* Complaint about Verastar Ltd /  Unicom on Trustpilot  “Absolute shambles of a company “   This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review
* Complaint about Verastar Ltd /  Unicom on Trustpilot  “Unicom as a telephone service provider is a joke! “
* Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Big mistake. I will live to regret it”
*Complaint about Verastar Ltd /  Kinex on Trustpilot  “Kinex on cold calling”
*Complaint about Verastar Ltd /  Kinex on Trustpilot  “Wouldn’t use again”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Why would a strong, customer-focused company need to cold-call, lie to receptionists”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Internet is rubbish after being told it was fantastic”
* Complaint about Verastar Ltd /  Clear Business on Trustpilot  “So many hidden charges. Worst provider”  This bad review about Clear Business was taken offline / removed / hidden from view by Trustpilot after Clear Business reported the review
* Complaint about Verastar Ltd /  Kinex on Trustpilot  “SAVE YOUR SELF THE AGGRAVATION don’t sign up with this company.”  This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Shocking customer service” “I would say avoid at all costs”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Be wised and stay away !!!!!!!”
* Complaint about Verastar Ltd /  Kinex on Trustpilot  “Absolutely awful customer service”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “I signed up due to a fast talking and misleading sales person”
* Complaint about Verastar Ltd /  Kinex on Trustpilot  “Absolute shocking customer service”  This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that “The reviewer has not had a genuine buying or service experience.”
* Complaint about Verastar Ltd /  Kinex on Trustpilot “Shocking telecoms company”
* Complaint about Verastar Ltd /  Clear Business on Trustpilot  “If I could give it no stars I would! Worst customer service ever”  This bad review about Clear Business was taken offline / removed / hidden from view by Trustpilot after Clear Business reported the review and claimed that "The review is not had a genuine service experience”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “The worst customer services I've had to deal with in 30 years of business”
* Complaint about Verastar Ltd /  Kinex on Trustpilot  “Endless spam calls from multiple numbers over a period of many years.”  This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that "The review is not had a genuine service experience”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Still no contact from Kinex to resolve my problem”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Do not trust.They will keep phoning you”  
*Complaint about Verastar Ltd /  Kinex on Trustpilot  “why on earth would i deal with this company when staff are so rude and arrogant????”  This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that "The review is not had a genuine service experience”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “YET ANOTHER CUSTOMER CONNED BY KINEX“   This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that “Customer has used defamatory language in review”
Complaint about Verastar Ltd /  Kinex on Trustpilot  "Newcastle Office" This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that "The review is not had a genuine service experience”
* Complaint about Verastar Ltd /  Kinex on Trustpilot "Never Use!"  “Would never recommend. They definitely try to force you and make you feel vulnerable in your own house!”  This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that "The customer has not had a genuine service experience”
Complaint about Verastar Ltd /  Titan / Clear Business on Trustpilot  “threats of the bailiffs and demanding a payment of £3,800”
* Complaint about Verastar Ltd /  Kinex on Trustpilot  “Do not move to this company they are appalling”
* Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Extremely poor customer service”
Complaint about Verastar Ltd /  Titan / Clear Business on Trustpilot “threats of bailiffs eg , worst ever people and company I've ever had”
* Complaint about Verastar Ltd /  Unicom on Trustpilot  “Had to be released out of the contract early due to terrible service”
* Complaint about Verastar Ltd /  Kinex on Trustpilot  “Horrific sales callers ”  This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that "The customer has not had a genuine service experience”
* Complaint about Verastar Ltd /  Kinex on Trustpilot  “A nightmare to deal with, many mistakes on electricty account”
Complaint about Verastar Ltd /  Unicom on Trustpilot “Thinking of taking legal action against UNICOM”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “i have been waiting all day for a renewal dates”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “I have had an appalling 17 month saga…”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “DO NOT USE IT WILL COST YOU MONEY”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Bad customer service,bad broadband.”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “I deeply regret changing to kinex”
* Complaint about Verastar Ltd /  Unicom on Trustpilot  “Wish there was a 0 star option”
* Complaint about Verastar Ltd /  Kinex on Trustpilot “Is batman running this company...no it’s the joker”  This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that "The customer has not had a genuine service experience”
* Complaint about Verastar Ltd /  Kinex on Trustpilot  “Terrible company, want over £400 for cancelling”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Shambolic customer service”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “What terrible company to deal with”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Continued poor service”
 Complaint about Verastar Ltd /  Unicom on Trustpilot  “Inept, incompetent, unhelpful - WORST company ever” 
* Complaint about Verastar Ltd /  Kinex on Trustpilot  “Can't give no stars or i would.AVOID this company”  This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that "The reviewer has not had a genuine service experience”
* Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Honestly this company is the one of the worst broadband phone company”  This bad review about Clear Business was taken offline / removed / hidden from view by Trustpilot after Clear Business reported the review and claimed that "The reviewer has not had a genuine service experience
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Not delivering on promises”
* Complaint about Verastar Ltd /  Kinex on Trustpilot  “Very poor customer service and incompetent company” This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that "The reviewer has not had a genuine service experience”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “I am still awaiting a response to my queries ???”
Complaint about Verastar Ltd /  Unicom  on Trustpilot  "Victim of miss selling" This bad review about Unicom was taken offline / removed / hidden from view by Trustpilot after Unicom reported the review and claimed that “This review contains defamatory language”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Worst company ever”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “I suspect that this review will be removed”
Complaint about Verastar Ltd /  Kinex on Trustpilot “Very poor service”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “A nightmare This is not a company that I would recommend”
* Complaint about Verastar Ltd /  Clear Business on Trustpilot  “speak in a condescending, aggressive, rude and distasteful manner,”
* Complaint about Verastar Ltd /  Kinex on Trustpilot “Can't recommend them” This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex  reported the review and claimed that "The reviewer has not had a genuine service experience”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “The broadband is very bad”
 
BAD REVIEWS ABOUT WORKING FOR VERASTAR FROM EMPLOYEES POSTED OCTOBER 2019
Employee complaint about  Verastar / Kinex on Glassdoor  “Unprofessional”
Employee complaint about  Verastar / Kinex  on Indeed  “Very poor management don't have respect for there staff bully staff for no reason .”
Employee complaint about  Verastar / Kinex  on Indeed “Yikes Awful place to work”
Employee complaint about  Verastar / Kinex on Indeed  “Wouldn't Recommend” “During the first day of training we are asked by management to leave a positive review on indeed”
Employee complaint about  Verastar  on Glassdoor  “THE WORST COMPANY STAY AWAY”
Employee complaint about  Verastar / Unicom  on Glassdoor “Awful”
 
BAD REVIEWS ABOUT VERASTAR POSTED ELSEWHERE OCTOBER 2019
Complaint about  Verastar Ltd t/a Clear Business on Google  “The worst company I have ever had the misfortune of dealing with”
Complaint about  Verastar Ltd t/a Unicom on Google “The worst aviod “
Complaint about  Verastar Ltd t/a Woav on Google  “One of the worst companies I've ever dealt with”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “Very poor, very expensive”
Complaint about  Verastar Ltd t/a Clear Business on Google  “They're so rude with their marketing calls”
Complaint about  Verastar Ltd t/a Clear Business on Google  “Shocking company to deal with, won't resolve queries”
Complaint about  Verastar Ltd t/a Kinex on Google  “Disgusting customer service and treat their staff terribly”
Complaint about  Verastar Ltd t/a Kinex on Google  “Had been big con , has been cheating since took over my contract”
Complaint about  Verastar Ltd t/a Kinex on Google  “Scam company and their associated company Kinex”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “Avoid this company cost my father a fortune“
Complaint about  Verastar Ltd t/a Kinex on Google  “STAY WELL AWAY FROM THIS COWBOY COMPANY”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “I deeply regret changing to kinex”
Complaint about  Verastar Ltd t/a Kinex on Google  “after reading these comments off other folks I'm glad I dodged the bullet”
Complaint about  Verastar Ltd t/a Clear Business on Twitter  “Told bill would be £35- 1st bill £134 2nd £94!”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “had the KINEX visit sounded like a good deal”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “What a terrible company to deal with”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “Do not under any circumstance use this company”
Complaint about  Verastar Ltd t/a Clear Business on Google  “I will certainly be avoiding them in the future”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “miss selling service” “avoid , do not touch this company in any way”
Complaint about  Verastar Ltd t/a Clear Business on Google  “Avoid at all costs”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk “they misssold me an energy contact”
 

 Click HERE to see further large number of online complaints and postings about Verastar Ltd, Unicom, Kinex, Woav, Clear Business, Universal Debt Collection  etc. etc.

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Soon after the Ofcom fine of £200,000 for mis-selling, Universal Utilities T/A Unicom registered a change of name at Company House in October 2015 and they are now known as Verastar Ltd T/A Unicom, Kinex, Woav, Titan Telecom, Clear Business Telecom / Energy / Water etc. etc  Click HERE to see level of complaints about companies under the Verastar Ltd umbrella.  

The purpose of this website is to try to bring together people who are having problems with these companies and we also try to provide information that might be useful to customers having problems.

Emails we receive from customers of Verastar / Unicom / Kinex / Titan / Woav / Clear Business etc will not be published on this site but any correspondence we receive from Verastar Ltd / Unicom / Kinex / Titan / Woav / Clear Business or any other associated companies will be published on this page and the NEWS UPDATE page.  (We have received emails / letters from a director of Verastar Ltd raising his concerns about the contents of this web site and we will publish more details in the near future.)

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We have heard from former Unicom / Verastar customers who owned Company Limited businesses but closed down their business.  They were informed by Verastar / Unicom that in order for termination fees to be waived after they ceased to trade, they would first need to apply to Companies House to have their businesses struck off from the Companies House register.  However, customers then found that as soon as they applied to have their company struck off, Verastar / Unicom raised an objection with Companies House and the voluntary strike off was suspended.  Unicom then continued to follow their normal debt collection procedures for collection of termination fees from the customer with threats of legal action.  If any readers are experiencing this problem, you might find some useful information in this diary blog set up by a former Unicom customer to try and help people who were faced with this situation https://sites.google.com/site/unicomterminationfees/home

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We have heard from many people who cancelled their contracts with Verastar / Unicom / Kinex etc for various reasons such as selling or closing down their businesses or because they allegedly were not provided with the services and prices they were promised.  Unicom then applied demands for early termination fees amounting to three and four figure sums. We have heard from many people have felt harassed and intimidated by Unicom's debt collection practices and who have endured months / years of harassing phone calls, multiple letters with threats of legal action if termination fees are not paid by continuously revised dates, threats of involving the bailiffs, threats of trashing the customers credit ratings and state that credit will be difficult to obtain, threats of having to pay court costs, threats of an attachment of earnings order, threats of a charging order on the sale of property, threats of permanent loss of customer’s business telephone numbers, threats of third party debt order to freeze bank account. 

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Click HERE HERE & HERE to see a few examples of the threatening letters that Verastar send to their customers for collection of termination fees

January 2017 We would like to hear from Verastar customers who may have recently received a letter from 'Universal Debt Collection' similar to the letter below.  

It is worth noting here that Universal Debt Collection  is NOT an external licensed debt collection agency.  It is simply the name that Verastar Ltd have given to their own in-house Credit Control Department to collect debts from companies under their own Verastar Ltd umbrella. Universal Debt Collection is NOT licensed to collect debts AS a debt collector.   Readers who have received letters from 'Universal Debt Collection' might be interested to read about Npower, Wonga and some banks who were investigated for sending letters to their customers from fake debt collection agencies and from fake law firms. Click on the links for more information NPOWER / WONGA /  BANKS  

We have heard from many Verastar Ltd / Unicom customers who have received documents from Verastar / Unicom  that are almost identical to Court Claim Forms / Summons but if there is no Court Stamp, Claim No, Issue Date or Court Address then it is NOT a genuine Court Summons.  In addition, a genuine Court Claim Form would be sent by the Courts, not the company and would contain guidance notes and other forms including a defence form.  Click on the image to see an example of an imitation 'Court Claim Form / Summons' sent by Verastar Ltd to their customers for collection of termination fees.  This CAB link HERE explains court procedure and states "If the court's official stamp isn't on the claim form, the person you owe money to might be trying to get you to pay them back by pretending to send you court papers.  This could count as harassment by your creditor and might be against the law. You should get advice about what to do.'  

To our knowledge, Unicom have NEVER enforced any of their threats and taken legal action against anyone - ever.  We have also heard from a number of former Verastar / Unicom staff who confirmed this information.    It would seem that Verastar / Unicom have in the past only ever threatened to take legal action making people's life a misery in the process.

Click HERE for more information about termination fees and the debt collection practices of Verastar / Unicom / Kinex / Titan Telecom etc

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It is noted that many negative reviews about Verastar Ltd / Unicom / Kinex / Titan Telecom / Woav etc are deleted from review sites after intervention from Verastar and details can be seen HERE.  The number of deleted reviews and postings are listed below and HERE  and are highlighted 'Review Removed'.

It is noticeable on Trustpilot that most reviewers who posted positive high scoring reviews were 'invited' to do so by the company they are reviewing.  However,  most reviewers who posted negative low scoring reviews  were not 'invited' to do so and posted their reviews under their own initiative.   It is also noticeable that the number of negative low scoring Trustpilot reviews are not reflected on Unicom, Kinex and Titan Telecom's own web sites. 

Rating Score Comparisons

23 March 2016. The rating score for Unicom on Trustpilot  is 7.9 out of 10 but the rating score on Review Centre is 1.4 out of 5.

9 April 2016  The rating score for Titan Telecom on Trustpilot is 7.9 out of 10 but the rating score on Review Centre is 1.7 out of 5. 

9 April 2016  The rating score for Kinex on Trustpilot is 6 out of 10 but the rating score on Review Centre is 1.5 out of 5.  ALL the reviews about Kinex have now been deleted from Review Centre review site)

9 April 2016 the rating score for Optimum Calls on Trustpilot is 6.1 out of 10 but the rating score on Review Centre is 1.1 out of 5  (

By comparing the ratings scores of the two review sites, a discrepancy becomes apparent.  (It is interesting that Unicom, Titan Telecom and Kinex all subscribe to Trustpilot's paid business service)  It is also interesting that Verastar Ltd and Trustpilot are both owned by the same private equity company Vitruvian Partners.

Equally interesting is how TRUSTPILOT market their services. ‘DROWN OUT THE BAD PRESS AND POOR REVIEWS OF THE PAST’.   

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If you have paid a termination fee that you believe was unfair, if you are being harassed for payment of disputed termination fees,  if you are receiving unwanted sales calls, if you are employed by Verastar Ltd / Unicom / Kinex / Titan Telecom etc but disagree with their business practices, we would like to hear from you.  Please contact us at contact@unicom-complaints.co.uk

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We have set up a 'support group' where people having problems with Verastar / Unicom / Kinex / Titan Telecom can contact others to share experiences and help and support each other. Please contact us at contact@unicom-complaints.co.uk if you would like details of how to join our group. 

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HOW TO COMPLAIN

If you believe you were mis-sold a service but are unable to resolve your dispute with the complaints procedure, you can complain to Ofcom via this link https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint/sales

Why it pays to complain via Twitter  http://www.bbc.co.uk/news/business-27381699

Sick of nuisance calls? Report them to the ICO  https://ico.org.uk/concerns/marketing/

How one man took matters into his own hands to stop unwanted cold sales calls  http://www.saynotocoldcalls.com/index.html

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Disclaimer:  Any suggestions given on this site are our opinions and not a substitute for legal advice from a solicitor or an organization like Citizens Advice.