unicom-complaints.co.uk

 

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IMPORTANT PLEASE NOTE  This web site is NOT owned by Unicom Telecom / Universal Utilities who renamed to Verastar Ltd t/a Unicom, Kinex etc in October 2015 which was soon after Ofcom fined Universal Utilities t/a Unicom £200,000 for mis-selling.  If you are here by mistake and wish to contact Unicom Telecom, Kinex, Titan Telecom, Woav or any other company under the Verastar Ltd umbrella, details can be found on Verastar's own web site 'verastar.co.uk' or 'switchingon.com'

This web site (unicom-complaints.co.uk) was set up by former Unicom customers to provide information, help and support to customers of Verastar / Unicom / Kinex / Titan Telecom / Woav etc who have followed the company's complaints procedure but failed to find a resolution.

Click HERE to see level of complaints and reports about companies under the Verastar Ltd umbrella including Unicom Telecom, Kinex, Titan Telecom, Woav, Universal Debt Collection, etc. etc.  (Note the number of deleted reviews and comments)

Click HERE to hear reports about Unicom on BBC Radio 4 'You & Yours' consumer programme.

Click HERE to watch a recording of the adjournment debate raised in the House of Commons by John Healey MP to tell the story of his 70-year-old constituent who  was left with a £3,500 bill from Unicom.

Click HERE to read reviews about working for Unicom, Kinex, Verastar Ltd from unhappy employees  NOTE - Since January 2017, a sudden surge of glowing enthusiastic reviews about working for Verastar / Kinex with up to FIVE new employee reviews published daily have appeared on the Glassdoor / Kinex employee review site.  All the new reviews appear to be from current ardent Verastar / Kinex employees describing the joys of working for the company and who all decided to post their positive reviews within a few days of each other.   As a result, the multiple negative employee reviews are now buried in previous pages.  See example of this on the Glassdoor site HERE

Do not confuse this site (unicom-complaints.co.uk) with the dot com version which was set up by Unicom Telecom soon after this web site was launched.

 Do you have you a story to tell?  We might be able to help. Please contact us at contact@unicom-complaints.co.uk (Only bona fide complainants please) 

 

Click HERE for news updates about Verastar Ltd / Unicom / Kinex / Titan Telecom / Woav Telecom / Octopus Insurance / Octopus Media /  etc etc

Soon after the Ofcom fine of £200,000 for mis-selling, Universal Utilities T/A Unicom registered a change of name at Company House in October 2015 and they are now known as Verastar Ltd T/A Unicom, Kinex, Woav Titan Telecom etc. etc  Complaints about Kinex and Woav can already being seen HERE

Brand names and companies associated with Verastar Ltd  (formerly known as Universal Utilities)

VERASTARUK UNIVERSAL DEBT COLLECTION ELITE CALLS OVO ENERGY ETIHAD TOPCO
UNICOM TELECOM SWITCHINGON.COM SUNSTONE CLEAR BUSINESS WATER LTD OVERTURE AQUISITIONS LTD
KINEX MARBLE TELECOM 118777 ECONOMY GAS UNICOM ELECTRICITY
KINEXUTILITIES ADVANTAGE TELECOM 3D TELECOM OCTOPUS INSURANCE
KINEXUK CROWN TELECOM SOLUTIONS TALK PLUS TELECOM OCTOPUS MEDIA
TITAN TELECOM BUSINESS COMMS SOLUTIONS THE DATA OCTOPUS
WOAV OPTIMUM CALLS SINQ POWER
WOAVUK PREMIER CALLS TDO HOLDINGS LTD 

The purpose of this website is to try to bring together people who are having problems with these companies and we also try to provide information that might be useful to customers having problems.

Emails we receive from customers of Verastar / Unicom / Kinex / Titan / Woav / etc will not be published on this site but any correspondence we receive from Verastar Ltd / Unicom / Kinex / Titan / Woav or any other associated companies will be published on this page and the NEWS UPDATE page.

(We have received emails / letters from a director of Verastar Ltd raising his concerns about the contents of this web site and we will publish more details in the near future.)

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We have heard from many people who cancelled their contracts with Verastar / Unicom / Kinex etc for various reasons such as selling or closing down their businesses or because they allegedly were not provided with the services and prices they were promised.  Unicom then applied demands for early termination fees amounting to three and four figure sums. We have heard from many people have felt harassed and intimidated by Unicom's debt collection practices and who have endured months / years of harassing phone calls, multiple letters with threats of legal action if termination fees are not paid by continuously revised dates, threats of involving the bailiffs, threats of trashing the customers credit ratings and state that credit will be difficult to obtain, threats of having to pay court costs, threats of an attachment of earnings order, threats of a charging order on the sale of property, threats of permanent loss of customer’s business telephone numbers, threats of third party debt order to freeze bank account. 

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We have heard from former Unicom / Verastar customers who owned Company Limited businesses but closed down their business.  They were informed by Verastar / Unicom that in order for termination fees to be waived after they ceased to trade, they would first need to apply to Companies House to have their businesses struck off from the Companies House register.  However, customers then found that as soon as they applied to have their company struck off, Verastar / Unicom raised an objection with Companies House and the voluntary strike off was suspended.  Unicom then continued to follow their normal debt collection procedures for collection of termination fees from the customer with threats of legal action.  If any readers are experiencing this problem, you might find some useful information in this diary blog set up by a former Unicom customer to try and help people who were faced with this situation https://sites.google.com/site/unicomterminationfees/home

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Click HERE HERE & HERE to see a few examples of the threatening letters that Verastar send to their customers for collection of termination fees

January 2017 We would like to hear from Verastar customers who may have recently received a letter from 'Universal Debt Collection' similar to the letter below.  

It is worth noting here that Universal Debt Collection  is NOT an external licensed debt collection agency.  It is simply the name that Verastar Ltd have given to their own in-house Credit Control Department to collect debts from companies under their own Verastar Ltd umbrella. Universal Debt Collection is NOT licensed to collect debts AS a debt collector.   Readers who have received letters from 'Universal Debt Collection' might be interested to read about Npower, Wonga and some banks who were investigated for sending letters to their customers from fake debt collection agencies and from fake law firms. Click on the links for more information NPOWER / WONGA /  BANKS  

 

We have heard from many Verastar Ltd / Unicom customers who have received documents from Verastar / Unicom  that are almost identical to Court Claim Forms / Summons but if there is no Court Stamp, Claim No, Issue Date or Court Address then it is NOT a genuine Court Summons.  In addition, a genuine Court Claim Form would be sent by the Courts, not the company and would contain guidance notes and other forms including a defence form.  Click on the image to see an example of an imitation 'Court Claim Form / Summons' sent by Verastar Ltd to their customers for collection of termination fees.  This CAB link HERE explains court procedure and states "If the court's official stamp isn't on the claim form, the person you owe money to might be trying to get you to pay them back by pretending to send you court papers.  This could count as harassment by your creditor and might be against the law. You should get advice about what to do.'  

DECEMBER 2016   We have heard from a number of Verastar customers who have all received 'imitation'  'Court Claim Forms / Summons from Verastar during December 2016 which have NOT been lodged at any court but include a court fee of £115.   Some Verastar customers feel that sending ‘imitation’ 'Court Claim Forms / Summons with a non existent court fee is an abuse of the court process and have contacted their MPs and asked them to contact the the Rt Hon Elizabeth Truss MP at the Ministry of Justice for her comments and to take action if necessary.

To our knowledge, Unicom have NEVER enforced any of their threats and taken legal action against anyone - ever.  We have also heard from a number of former Verastar / Unicom staff who confirmed this information.    It would seem that Verastar / Unicom have in the past only ever threatened to take legal action making people's life a misery in the process.

Click HERE for more information about termination fees and the debt collection practices of Verastar / Unicom / Kinex / Titan Telecom etc

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FEBRUARY 2017 

RECENT REVIEWS & COMMENTS ABOUT COMPANIES UNDER THE VERASTAR UMBRELLA INCLUDING Unicom / Kinex / Titan Telecom / Woav etc.

Complaint about Kinex on Trustpilot  'Avoid!!'

Complaint about Unicom on Twitter  '#Unicom! Trying to charge me at over inflated rates I have not agreed to, either by phone or in writing! #NotBuyingIt #badcustomerservice'

Complaint about Titan Telecom on Twitter  'anyone who is thinking of getting there business internet & phone line with Titan Telecom please stay away from them... http://fb.me/6xQR9yDZe'

Complaint about Kinex on Twitter  '@kinexuk waited in all day today (Saturday) for your engineer to return, no sign of him, still not connected. Disgusted.'

Complaint about WOAV on Trustpilot  ‘WOAV. Abysmal. My worse decision of 2016’

Complaint about Kinex on Twitter  '@kinexuk can you please get somebody from your useless team to call me please 01277699514. We agreed to cancel & yet you are still charging.'

Complaint about Kinex on Twitter  '@kinexuk failed to connect my broadband on agreed date 14/2/2017, still no connection and we are losing business because of you

Complaint about Kinex on Twitter  '@kinexuk your customer service is shocking! all we want is a copy of the contract. Been trying to get this sorted for 6 Months!'

Complaint about Kinex on Twitter  'If @KinexUK had a survey and I bothered to fill it in they would get as many severe zeros as possible. #NOTRECOMMENDED #CX #Telecoms'

Complaint about Kinex on Twitter  'Apologies for destroying the Twitter feed with a telecoms complaint, but #KinexUK has THE WORST retention attempt technique ever encountered'

Complaint about Unicom on Trustpilot Review deleted 16 Feb 2017  Unicom's reason for reporting this review 'Your review contains language that is accusatory and likely to be viewed as inflammatory, includes defamatory statements, or otherwise violates Trustpilot Guidelines.'

Complaint about Kinex on Trustpilot  'I lost days work'

Employee complaint about working for Kinex on Indeed 'Stay in bed - Not the best prices in market so you are trying to sell by fibbing.'

Employee complaint about working for Kinex on Indeed 'Horrible place to work'

Employee complaint about working for Verastar on Glassdoor "Below Average"  This review has been removed

Complaint about Titan Telecom on Trustpilot 'Disgustedhttps://uk.trustpilot.com/users/589cfe530000ff000a75d8bc

Complaint about Titan Telecom on Twitter  'After fighting ultra slow internet connections (never ever use Titan Telecom' 

Complaint about WOAV on Twitter  @WoavUK been having issues because ports are blocked on router, tech service useless

Complaint about Titan Telecom on Review Centre  “Worst Service from any company I have ever dealt with

Complaint about Titan Telecom on Trustpilot  Cowboy Company  Review deleted.  Titan Telecom's reason for reporting this review ‘We are unable to identify you from your profile and no reference number has been provided.’

Complaint about Titan Telecom on Trustpilot 'AVOID! AVOID! AVOID!!!'  Review deleted.  Titan Telecom's reason for reporting this review ‘We are unable to identify you from your profile and no reference number has been provided.’

Complaint about Kinex on Twitter  '@SteampunkCoffee I'm waiting for my first bill now from @kinexuk I hope they're taking into consideration how badly it affected business'

Complaint about Titan Telecom on Trustpilot 'Charges and disconnect service! Worse company ever came across I will definitely move away from them!'   Review deleted.  Titan Telecom's reason for reporting this review  'We believe that your review breaches the Trustpilot User Guidelines V2.1 November 2016, as your review contains language that is likely to be viewed as defamatory.'

Complaint about Unicom on Trustpilot  'Round and round with customer services - How can things be this bad?'

Complaint about WOAV on Feefo  'So many crucial omissions'

Complaint about Unicom on Trustpilot 'Worst Company I have ever dealt with !'  Review deleted.  Unicom's reason for reporting this review'The review contains the name of a company employee'    (Note that Unicom did NOT report previous POSITIVE review that contained the name of employee HERE)

Click HERE to see large number of online complaints and postings

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It is noted that many negative reviews about Verastar Ltd / Unicom / Kinex / Titan Telecom / Woav etc are deleted from review sites after intervention from Unicom and details can be seen HEREThe number of deleted reviews and postings are listed HERE  and are highlighted 'Review Removed'.

It is noticeable on Trustpilot that most reviewers who posted positive high scoring reviews were 'invited' to do so by the company they are reviewing.  However,  most reviewers who posted negative low scoring reviews  were not 'invited' to do so and posted their reviews under their own initiative.   It is also noticeable that the number of negative low scoring Trustpilot reviews are not reflected on Unicom, Kinex and Titan Telecom's own web sites.

Rating Score Comparisons

23 March 2016. The rating score for Unicom on Trustpilot  is 7.9 out of 10 but the rating score on Review Centre is 1.4 out of 5.

9 April 2016  The rating score for Titan Telecom on Trustpilot is 7.9 out of 10 but the rating score on Review Centre is 1.7 out of 5. 

9 April 2016  The rating score for Kinex on Trustpilot is 6 out of 10 but the rating score on Review Centre is 1.5 out of 5.

9 April 2016 the rating score for Optimum Calls on Trustpilot is 6.1 out of 10 but the rating score on Review Centre is 1.1 out of 5

By comparing the ratings scores of the two review sites, a discrepancy becomes apparent.  (It is interesting that Unicom, Titan Telecom and Kinex all subscribe to Trustpilot's paid business service)  It is also interesting that Verastar Ltd and Trustpilot are both owned by the same private equity company Vitruvian Partners.

Equally interesting is how TRUSTPILOT market their services. ‘DROWN OUT THE BAD PRESS AND POOR REVIEWS OF THE PAST’.  

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RECENTLY DELETED REVIEWS & POSTINGS ABOUT COMPANIES UNDER THE VERASTAR UMBRELLA INCLUDING Unicom / Kinex / Titan Telecom / Woav etc.

16 Feb 2017 Complaint about Unicom on Trustpilot Review deleted.  Unicom's reason for reporting this review 'Your review contains language that is accusatory and likely to be viewed as inflammatory, includes defamatory statements, or otherwise violates Trustpilot Guidelines.'

9 February 2017  Complaint about Titan Telecom on Trustpilot  Cowboy Company  Review deleted.  Titan Telecom's reason for reporting this review ‘We are unable to identify you from your profile and no reference number has been provided.’

6 February 2017  Complaint about Titan Telecom on Trustpilot 'AVOID! AVOID! AVOID!!!'  Review deleted.  Titan Telecom's reason for reporting this review ‘We are unable to identify you from your profile and no reference number has been provided.’

4 February 2017  Complaint about Titan Telecom on Trustpilot 'Charges and disconnect service! Worse company ever came across I will definitely move away from them!'   Review deleted.  Titan Telecom's reason for reporting this review  'We believe that your review breaches the Trustpilot User Guidelines V2.1 November 2016, as your review contains language that is likely to be viewed as defamatory.'

2 February 2017  Complaint about Unicom on Trustpilot 'Worst Company I have ever dealt with !'  Review deleted.  Unicom's reason for reporting this review'The review contains the name of a company employee'    (Note that the previous POSITIVE review that contained the name of employee was NOT reported by Unicom and remains live on Trustpilot)  HERE 

31 January 2017 Complaint about Kinex on Trustpilot  'Poor service, hidden charges'  Review deleted.  Kinex's reason for reporting this review. We'd like to help you with your broadband problems, but we are unable to identify you from your profile and no reference number has been provided.

25 January 2017 Complaint about Kinex on Trustpilot  Review Deleted   Kinex's reason for reporting this review. 'We are unable to identify you from your profile and no reference number has been provided' 

17 January 2017 Complaint about Unicom on Trustpilot  'Scammers'  Review removed.  Unicom's reason for deleting the review 'We are unable to identify you from your profile and no reference number has been provided.'

12 January 2017  Review about  Kinex removed from the Trustpilot review site   Kinex's reason for reporting this review 'We are unable to identify you from your profile and no reference number has been provided.'

5 January 2017  Review  about Titan Telecom removed from Trustpilot review Site   Titan's reason for reporting this review 'You may only write about your own personal Service Experience. You are not permitted to write a review about somebody else's Service Experience, such as that of a family member or friend.

3 January 2017 Review  about Unicom removed from Trustpilot review Site   Kinex's reason for reporting this review 'Your Service Experience with the Company must have occurred within the last 12 months. This means within 12 months from the date on which you write the review. If you have signed up for an ongoing service, the Service Experience begins immediately upon sign up and continues until the service is no longer provided by the Company. You are free to write a review immediately after sign up or at any point up to 12 months after the service ends.'

3 January 2017 Review  about Kinex removed from Trustpilot review Site   Kinex's reason for reporting this review  'We are unable to identify you from your profile and no reference number has been provided. Also your review contains course language.'

29 Dec 2016  Review about Unicom removed from Trustpilot review site  'Unicom's reason for reporting this review 'Your review contains language that is accusatory and likely to be viewed as inflammatory, includes defamatory statements, or otherwise violates our Guidelines'

22 Dec 2016  Employee Review about Kinex removed from Trustpilot review site  'Kinex's reason for reporting this review   The reviewer has not purchased from or placed an order with the company.  (Trustpilot guidelines state that employees of a company cannot post reviews about that company)

20 Dec 2016 Review about Kinex removed from Trustpilot review site  'Kinex's reason for reporting this review ' ‘Your review has been reported as your review contains coarse language’

12 Dec 2016    Number of comments in 'Visitor Post' deleted from the WOAV Facebook page

12 Dec 2016 Review  about Kinex removed from Trustpilot review Site   Kinex's reason for reporting this review  'We are unable to identify you from your profile and no reference number has been provided

7 Dec 2016    Review about Titan removed from Trustpilot review Site   Kinex's reason for reporting this review 'As the reviewer has not left details of their reference number and we are unable to identify the reviewer as a customer.'

1 Dec 2016    ALL reviews about Kinex were removed from Review Centre review Site 

1 Dec 2016    Review about Kinex  removed from Trustpilot review Site   Kinex's reason for reporting this review 'We are unable to identify you from your profile and no reference number has been provided.

29 Nov 2016    Review about Kinex  removed from Trustpilot review Site   Kinex's reason for reporting this review 'Your review violates Trustpilot's User Guidelines, V2.1 November 2016, as you have created multiple profiles to review the same Company multiple times.

28 Nov 2016    Review about Kinex  removed from Trustpilot review Site   Kinex's reason for reporting this review 'Your review contains language that is accusatory and likely to be viewed as inflammatory, includes defamatory statements, or otherwise violates Trustpilot Guidelines.'

24 Nov 2016    Review about Unicom removed from Trustpilot review Site   Unicom's reason for reporting this review 'The review has been reported as it contains violent or coarse language'

17 Nov 2016    Review about Titan Telecom removed from Trustpilot review Site   Titan's reason for reporting this review 'As no customer reference number has been attributed to this review, we cannot determine whether the reviewer has had a service experience as required under Trustpilot user guidelines.'

15 Nov 2016    Review about Kinex removed from Trustpilot review Site   Kinex's reason for reporting this review (As no customer reference number has been attributed to this review, we cannot determine whether the reviewer has had a service experience as required under Trustpilot user guidelines.)

14 Nov 2016    Review about Kinex removed from Trustpilot review Site   Kinex's reason for reporting this review (‘Your review has been reported as it contains language that is accusatory and likely to be viewed as inflammatory, includes defamatory statements, or otherwise violates Trustpilot Guidelines.

2 Nov 2016    Review about Unicom removed from Trustpilot review Site   Unicom's reason for reporting this review (‘Your review has been reported as it contains language that is accusatory and likely to be viewed as inflammatory, includes defamatory statements, or otherwise violates Trustpilot Guidelines.

25 Oct 2016    Review about Kinex removed from Trustpilot review Site   Kinex's reason for reporting this review  (The review contains defamatory statements )

21 Oct 2016    Review about Titan Telecom removed from Trustpilot review Site  Titan's reason for reporting this review  (We have reason to believe that the reviewer is an ex employee not a customer)

20 Oct 2016    Review about Titan Telecom removed from Trustpilot review Site  Titan's reason for reporting this review  (You are not allowed to write a review about a Company if you are or were an employee of that Company

14 Oct 2016    Review about Unicom removed from Trustpilot review site  Unicom's reason for reporting this review  (The review contains defamatory statements in relation to the company)

7 Oct 2016    Review about Unicom received by Review Centre but not published

7 Oct 2016    Review about Unicom removed from Trustpilot review site  Unicom's reason for reporting this review  (The review contains defamatory statements in relation to the company)

29 Sept 2016    Review about Unicom removed from Trustpilot review site  Unicom's reason for reporting this review  (You may only write about your own Buying experience, ie you are not allowed to write a review about family or friend's Buying Experience)

6 Sept 2016         Review about Unicom removed from Trustpilot review site  

30 August 2016    Review about Kinex removed from Trustpilot review Site  Kinex's reason for reporting this review  (You are not allowed to write a review about a Company if you are or were an employee of that Company)

26 August 2016    Complaint 'Visitor Post' deleted from the WOAV Facebook page

24 August 2016    Review about Unicom received by Review Centre but not published

4 August 2016    Review about Kinex removed from Trustpilot review Site

4 August 2016    Review about Unicom received by Review Centre but not published

29 July 2016    Review about Unicom received by Review Centre but not published

28 July 2016    Review about Unicom received by Review Centre but not published

26 July 2016    Facebook page set up by former employee ‘Kinex – Verastar - Complaints and Bad Experiences’ now deleted

22 July 2016    Complaint visitor posts deleted from the WOAV Facebook page

18 July 2016    Review about Titan Telecom removed from Trustpilot review Site

14 July 2016    Review about Kinex removed from Trustpilot review Site

13 July 2016    Review about Unicom removed from Trustpilot review Site

12 July 2016    Review about Kinex removed from Trustpilot review Site

7 July 2016    Review about Unicom removed from Trustpilot review Site

29 June 2016    Review about Titan Telecom removed from Trustpilot review Site

23 June 2016    Review about Kinex removed from Trustpilot review Site

22 June 2016    Review about Unicom received by Review Centre but not published

10 June 2016    Review about Titan Telecom removed from Trustpilot review Site

22 May 2016    Review about Unicom received by Review Centre but not published

18 May 2016    Review about Unicom received by Review Centre but not published

16 May 2016    Review about Kinex removed from Trustpilot review Site

19 April 2016 Review about Unicom removed from Trustpilot review site

8 April 2016    Review about Unicom removed from Trustpilot review site

1 April 2016    Review about Unicom removed from Trustpilot review site

30 March 2016    Review about Unicom received by Review Centre but not published

29 March 2016    Review about Kinex removed from Trustpilot review site

14 March 2016    Review about Unicom removed from Trustpilot review site

11 March 2016   Review about Kinex removed from Trustpilot review site

11 March 2016   Review about Unicom removed from Trustpilot review site

10 March 2016   Review about Kinex removed from the Trustpilot review site

4 March 2016     Review about Unicom removed from the Trustpilot review site

4 March 2016     Review about Unicom removed from the Trustpilot review site

29 Feb 2016    Review about Kinex removed from the Trustpilot review site

24 Feb 2016    Review about Unicom removed from the Trustpilot review site  (Employees are not allowed to leave reviews about a company on Trustpilot)

19 Feb 2016    Review about Unicom removed from the Trustpilot review site

19 Feb 2016    Review about Titan Telecom removed from the Trustpilot review site

10 Feb 2016    Three reviews about  Titan removed deleted from the Trustpilot review site

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If you have paid a termination fee that you believe was unfair, if you are being harassed for payment of disputed termination fees,  if you are receiving unwanted sales calls, if you are employed by Verastar Ltd / Unicom / Kinex / Titan Telecom etc but disagree with their business practices, we would like to hear from you.  Please contact us at contact@unicom-complaints.co.uk

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We have set up a 'support group' where people having problems with Verastar / Unicom / Kinex / Titan Telecom can contact others to share experiences and help and support each other. Please contact us at contact@unicom-complaints.co.uk if you would like details of how to join our group. 

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HOW TO COMPLAIN

If you believe you were mis-sold a service but are unable to resolve your dispute with the complaints procedure, you can complain to Ofcom via this link https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint/sales

Why it pays to complain via Twitter  http://www.bbc.co.uk/news/business-27381699

Sick of nuisance calls? Report them to the ICO  https://ico.org.uk/concerns/marketing/

How one man took matters into his own hands to stop unwanted cold sales calls  http://www.saynotocoldcalls.com/index.html

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Disclaimer:  Any suggestions given on this site are our opinions and not a substitute for legal advice from a solicitor or an organization like Citizens Advice.