unicom-complaints.co.uk

 

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IMPORTANT PLEASE NOTE  This web site is NOT owned by Unicom Telecom / Universal Utilities who renamed to Verastar Ltd t/a Unicom, Kinex etc in October 2015 which was soon after Ofcom fined Universal Utilities t/a Unicom £200,000 for mis-selling.  If you are here by mistake and wish to contact Unicom Telecom, Kinex, Titan Telecom, Woav or any other company under the Verastar Ltd umbrella, details can be found on Verastar's own web site 'verastar.co.uk' or 'switchingon.com'

This web site (unicom-complaints.co.uk) was set up by former Unicom customers to provide information, help and support to customers of Verastar / Unicom / Kinex / Titan Telecom / Woav etc who have followed the company's complaints procedure but failed to find a resolution.

Click HERE to see level of complaints and reports about companies under the Verastar Ltd umbrella including Unicom Telecom, Kinex, Titan Telecom, Woav, Universal Debt Collection, etc. etc.  

Click HERE to hear reports about Unicom on BBC Radio 4 'You & Yours' consumer programme.

Click HERE to watch a recording of the adjournment debate raised in the House of Commons by John Healey MP to tell the story of his 70-year-old constituent who  was left with a £3,500 bill from Unicom.

Click HERE to read reviews about working for Unicom, Kinex, Verastar Ltd from unhappy employees

Do not confuse this site (unicom-complaints.co.uk) with the dot com version which was set up by Unicom Telecom soon after this web site was launched.

 Do you have you a story to tell?  We might be able to help. Please contact us at contact@unicom-complaints.co.uk (Only bona fide complainants please) 

 

News Update   Unicom were mentioned in issues of PRIVATE EYE magazine on 11 May 2016 and previously on 1 April 2016

Click HERE for more news updates about Verastar Ltd / Unicom / Kinex / Titan Telecom / Woav Telecom / Octopus Insurance / Octopus Media /  etc 

Soon after the Ofcom fine of £200,000 for mis-selling, Universal Utilities T/A Unicom registered a change of name at Company House in October 2015 and they are now known as Verastar Ltd T/A Unicom, Kinex, Woav etc.  Complaints about Kinex and Woav can already being seen HERE

Brand names and companies associated with Verastar Ltd  (formerly known as Universal Utilities)

UNICOM TELECOM MARBLE TELECOM TALK PLUS TELECOM CLEAR BUSINESS WATER LTD TDO HOLDINGS LTD 
KINEX ADVANTAGE TELECOM ELITE CALLS ECONOMY GAS OVERTURE AQUISITIONS LTD
TITAN TELECOM CROWN TELECOM SOLUTIONS SUNSTONE OCTOPUS INSURANCE ETIHAD TOPCO
WOAV BUSINESS COMMS SOLUTIONS 118777 OCTOPUS MEDIA OVO ENERGY
UNIVERSAL DEBT COLLECTION OPTIMUM CALLS 3D TELECOM THE DATA OCTOPUS
SWITCHINGON.COM PREMIER CALLS SINQ POWER

The purpose of this website is to try to bring together people who are having problems with these companies and try to bring them to the attention of the various authorities.  We also try to provide information that might be useful to customers having problems.  

The level of complaints about Unicom and their associated companies Verastar Ltd / Kinex / Titan Telecom /  Universal Debt Collection / Universal Utilities Ltd  / Woav etc can be seen by clicking HERE but note that many reviews and comments have been deleted after intervention by Unicom.

Examples of recent 'Verastar Ltd' complaint reviews on review sites

The reviewer who posted on Trustpilot about Kinex states 'NEVER USE THIS COMPANY'

The reviewer who posted on Review Centre about Kinex describes them as 'Pushy, Rude and Argumentative'

Another reviewer who posted on Trustpilot described Kinex as  'Lying and deception'

The reviewer who posted on Trustpilot describes his experience with Unicom 'I PAID UNICOM ALMOST £1,000 IN TERMINATION FEES JUST TO STOP THE UNPRECEDENTED HARASSMENT'

The reviewer who posted on Trustpilot about Unicom states 'TRYING TO RIP OFF MY ELDERLY FATHER

Another reviewer who posted on Trustpilot about Unicom states 'Lies, lies and more lies. what else do you call broken promises?'

The reviewer who posted on Trustpilot describes Titan Telecom as 'Liars, Bad Customer Service, STAY CLEAR'

Another reviewer who posted on Trustpilot describes Titan Telecom as 'Had a really bad experience with this company'

The reviewer who posted on WOAV's Facebook Page in 'Visitor Posts' stated 'Appalling Service'

Another reviewer who posted on Feefo about Woav states 'PATHETIC COMMUNICATION FROM THE START .... REGRET SIGNING UP WITH THEM :-(

Another reviewer who posted on Trustpilot about Woav describes them as 'SHOCKING'   (14 Oct 2016 Trustpilot have rated this single review with 3 stars but the reviewer has only given 1 star)

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We would like to hear about your experiences with Verastar Ltd / Unicom / Kinex / Titan Telecom / Woav  etc both as a customer or employee and we might be able to help.  We do not publish emails we receive from customers and staff and they are only available for the various authorities.  Please contact us at contact@unicom-complaints.co.uk

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Any correspondence we receive from Verastar Ltd / Unicom / Kinex / Titan / Woav or any other associated companies will be published on this page and the NEWS UPDATE page.

We have recently received emails / letters from a director of Verastar Ltd raising his concerns about the contents of this web site and we will upload more details in the very near future.

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We have recently heard from former Unicom / Verastar customers who owned Company Limited businesses but closed down their business.  They were informed by Verastar / Unicom that in order for termination fees to be waived after they ceased to trade, they would first need to apply to Companies House to have their businesses struck off from the Companies House register.  However, customers then found that as soon as they applied to have their company struck off, Verastar / Unicom raised an objection with Companies House and the voluntary strike off was suspended.  Unicom then continued to follow their normal debt collection procedures for collection of termination fees from the customer with threats of legal action.  If any readers are experiencing this problem, you might find some useful information in this diary blog set up by a former Unicom customer to try and help people who were faced with this situation https://sites.google.com/site/unicomterminationfees/home

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We have heard from many people who cancelled their contracts with Unicom for various reasons such as selling or closing down their businesses or because they allegedly were not provided with the services and prices they were promised.  Unicom then applied demands for early termination fees amounting to three and four figure sums. We have heard from many people have felt harassed and intimidated by Unicom's debt collection practices and who have endured months / years of harassing phone calls, multiple letters with threats of legal action if termination fees are not paid by continuously revised dates, threats of involving the bailiffs, threats of trashing the customers credit ratings and state that credit will be difficult to obtain, threats of having to pay court costs, threats of an attachment of earnings order, threats of a charging order on the sale of property, threats of permanent loss of customer’s business telephone numbers, threats of third party debt order to freeze bank account.  If customers express their intention of filing a defence at court, Unicom send a letter threatening to 'apply to have [defence] struck out'.  Click HERE to see example

We have heard from many Verastar Ltd / Unicom customers who have received copies of 'draft' Court Claim Forms from Verastar that resemble Court Summons but if there is no Court Stamp, Claim No, Issue Date or Court Address then it is NOT a genuine Court Summons.  In addition, a genuine Court Claim Form would be sent by the Courts, not the company and would contain guidance notes and other forms including a defence form.  Click on the image to see an example of a 'draft Court Claim Form / Summons' sent by Verastar Ltd for collection of termination fees.  This CAB link HERE explains court procedure and states "If the court's official stamp isn't on the claim form, the person you owe money to might be trying to get you to pay them back by pretending to send you court papers.

Customers have also received a letter headed 'CLAIM FORM SUBMITTED FOR ISSUE' and an example can be seen HERE.

SEPTEMBER 2016  CLICK HERE TO SEE AN EXAMPLE OF VERASTAR / UNICOM'S MOST RECENT LETTER TO CUSTOMERS THREATENING LEGAL ACTION.  If you have received a copy of this letter or anything similar, take note that if Verastar were to progress any of their threats and list an application at court, the customer will receive a Claim Form from the courts which will contain a defence form.  More information about court procedures can be found HERE

It is worth noting here that Universal Debt Collection  is NOT an external debt collection agency.  It is simply the name that Verastar / Unicom have given to their own in-house Credit Control Department and it is NOT licensed to collect debts AS a debt collector. 

To our knowledge, Unicom have NEVER enforced any of their threats and taken legal action against anyone - ever.  We have also heard from a number of former Verastar / Unicom staff who have confirmed this information.    It would seem that Verastar / Unicom have in the past only ever threatened to take legal action making people's life a misery in the process.

(We have heard about customers receiving threats of legal action and copies of unofficial Court Claim Forms for up to eight years after Unicom first claimed termination fees and this You tube video HERE will be of interest to readers who have received copies of Court Claim Forms / Summons from  Verastar / Unicom / Kinex / Titan Telecom etc.  (This video was removed from You Tube around 10 May 2016)   

Click HERE for more information about termination fees and the debt collection practices of Verastar / Unicom / Kinex / Titan Telecom etc

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It is noted that many negative reviews about Verastar Ltd / Unicom / Kinex / Titan Telecom / Woav etc are deleted from review sites after intervention from Unicom and details can be seen HEREThe number of deleted reviews and postings are listed HERE  and are highlighted 'Review Removed'.

It is also noted that by hovering the cursor over the 'Verified Order' notice in the Trustpilot reviews, that only the positive reviewers were 'invited by Unicom to write the review'.  Prior to ONE recent review published on the 9th August 2016, non of the other negative reviewers appear to have been 'invited' and they posted their reviews under their own initiative.    It is also noted that up until 13 August 2016, only positive Trustpilot reviews were published on Unicom's own switchingon.com review page.  

Rating Score Comparisons

23 March 2016. The rating score for Unicom on Trustpilot  is 7.9 out of 10 but the rating score on Review Centre is 1.4 out of 5.

9 April 2016  The rating score for Titan Telecom on Trustpilot is 7.9 out of 10 but the rating score on Review Centre is 1.7 out of 5. 

9 April 2016  The rating score for Kinex on Trustpilot is 6 out of 10 but the rating score on Review Centre is 1.5 out of 5.

9 April 2016 the rating score for Optimum Calls on Trustpilot is 6.1 out of 10 but the rating score on Review Centre is 1.1 out of 5

By comparing the ratings scores of the two review sites, a discrepancy becomes apparent.  (It is interesting that Unicom, Titan Telecom and Kinex all subscribe to Trustpilot's paid business service)  It is also interesting that Verastar Ltd and Trustpilot are both owned by the same private equity company Vitruvian Partners.

Equally interesting is how TRUSTPILOT market their services. ‘DROWN OUT THE BAD PRESS AND POOR REVIEWS OF THE PAST’.  

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Recently removed reviews and postings  about Verastar Ltd, Unicom, Kinex, Titan Telecom, Woav etc. are listed below

1 Dec 2016    Review about Kinex  removed from Trustpilot review Site   Kinex's reason for reporting this review 'We are unable to identify you from your profile and no reference number has been provided.

29 Nov 2016    Review about Kinex  removed from Trustpilot review Site   Kinex's reason for reporting this review 'Your review violates Trustpilot's User Guidelines, V2.1 November 2016, as you have created multiple profiles to review the same Company multiple times.

28 Nov 2016    Review about Kinex  removed from Trustpilot review Site   Kinex's reason for reporting this review 'Your review contains language that is accusatory and likely to be viewed as inflammatory, includes defamatory statements, or otherwise violates Trustpilot Guidelines.'

24 Nov 2016    Review about Unicom removed from Trustpilot review Site   Unicom's reason for reporting this review 'The review has been reported as it contains violent or coarse language'

17 Nov 2016    Review about Titan Telecom removed from Trustpilot review Site   Titan's reason for reporting this review 'As no customer reference number has been attributed to this review, we cannot determine whether the reviewer has had a service experience as required under Trustpilot user guidelines.'

15 Nov 2016    Review about Kinex removed from Trustpilot review Site   Kinex's reason for reporting this review (As no customer reference number has been attributed to this review, we cannot determine whether the reviewer has had a service experience as required under Trustpilot user guidelines.)

14 Nov 2016    Review about Kinex removed from Trustpilot review Site   Kinex's reason for reporting this review (‘Your review has been reported as it contains language that is accusatory and likely to be viewed as inflammatory, includes defamatory statements, or otherwise violates Trustpilot Guidelines.

2 Nov 2016    Review about Unicom removed from Trustpilot review Site   Unicom's reason for reporting this review (‘Your review has been reported as it contains language that is accusatory and likely to be viewed as inflammatory, includes defamatory statements, or otherwise violates Trustpilot Guidelines.

25 Oct 2016    Review about Kinex removed from Trustpilot review Site   Kinex's reason for reporting this review  (The review contains defamatory statements )

21 Oct 2016    Review about Titan Telecom removed from Trustpilot review Site  Titan's reason for reporting this review  (We have reason to believe that the reviewer is an ex employee not a customer)

20 Oct 2016    Review about Titan Telecom removed from Trustpilot review Site  Titan's reason for reporting this review  (You are not allowed to write a review about a Company if you are or were an employee of that Company

14 Oct 2016    Review about Unicom removed from Trustpilot review site  Unicom's reason for reporting this review  (The review contains defamatory statements in relation to the company)

7 Oct 2016    Review about Unicom received by Review Centre but not published

7 Oct 2016    Review about Unicom removed from Trustpilot review site  Unicom's reason for reporting this review  (The review contains defamatory statements in relation to the company)

29 Sept 2016    Review about Unicom removed from Trustpilot review site  Unicom's reason for reporting this review  (You may only write about your own Buying experience, ie you are not allowed to write a review about family or friend's Buying Experience)

6 Sept 2016         Review about Unicom removed from Trustpilot review site  

30 August 2016    Review about Kinex removed from Trustpilot review Site  Kinex's reason for reporting this review  (You are not allowed to write a review about a Company if you are or were an employee of that Company)

26 August 2016    Complaint 'Visitor Post' deleted from the WOAV Facebook page

24 August 2016    Review about Unicom received by Review Centre but not published

4 August 2016    Review about Kinex removed from Trustpilot review Site

4 August 2016    Review about Unicom received by Review Centre but not published

29 July 2016    Review about Unicom received by Review Centre but not published

28 July 2016    Review about Unicom received by Review Centre but not published

26 July 2016    Facebook page set up by former employee ‘Kinex – Verastar - Complaints and Bad Experiences’ now deleted

22 July 2016    Complaint visitor posts deleted from the WOAV Facebook page

18 July 2016    Review about Titan Telecom removed from Trustpilot review Site

14 July 2016    Review about Kinex removed from Trustpilot review Site

13 July 2016    Review about Unicom removed from Trustpilot review Site

12 July 2016    Review about Kinex removed from Trustpilot review Site

7 July 2016    Review about Unicom removed from Trustpilot review Site

29 June 2016    Review about Titan Telecom removed from Trustpilot review Site

23 June 2016    Review about Kinex removed from Trustpilot review Site

22 June 2016    Review about Unicom received by Review Centre but not published

10 June 2016    Review about Titan Telecom removed from Trustpilot review Site

22 May 2016    Review about Unicom received by Review Centre but not published

18 May 2016    Review about Unicom received by Review Centre but not published

16 May 2016    Review about Kinex removed from Trustpilot review Site

19 April 2016 Review about Unicom removed from Trustpilot review site

8 April 2016    Review about Unicom removed from Trustpilot review site

1 April 2016    Review about Unicom removed from Trustpilot review site

30 March 2016    Review about Unicom received by Review Centre but not published

29 March 2016    Review about Kinex removed from Trustpilot review site

14 March 2016    Review about Unicom removed from Trustpilot review site

11 March 2016   Review about Kinex removed from Trustpilot review site

11 March 2016   Review about Unicom removed from Trustpilot review site

10 March 2016   Review about Kinex removed from the Trustpilot review site

4 March 2016     Review about Unicom removed from the Trustpilot review site

4 March 2016     Review about Unicom removed from the Trustpilot review site

29 Feb 2016    Review about Kinex removed from the Trustpilot review site

24 Feb 2016    Review about Unicom removed from the Trustpilot review site  (Employees are not allowed to leave reviews about a company on Trustpilot)

19 Feb 2016    Review about Unicom removed from the Trustpilot review site

19 Feb 2016    Review about Titan Telecom removed from the Trustpilot review site

10 Feb 2016    Three reviews about  Titan removed deleted from the Trustpilot review site

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If you have paid a termination fee that you believe was unfair, if you are being harassed for payment of disputed termination fees,  if you are receiving unwanted sales calls, if you are employed by Verastar Ltd / Unicom / Kinex / Titan Telecom etc but disagree with their business practices, we would like to hear from you.  Please contact us at contact@unicom-complaints.co.uk

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We have set up a 'support group' where people having problems with Verastar / Unicom / Kinex / Titan Telecom can contact others to share experiences and help and support each other. Please contact us at contact@unicom-complaints.co.uk if you would like details of how to join our group. 

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HOW TO COMPLAIN

If you believe you were mis-sold a service but are unable to resolve your dispute with the complaints procedure, you can complain to Ofcom via this link https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint/sales

Why it pays to complain via Twitter  http://www.bbc.co.uk/news/business-27381699

Sick of nuisance calls? Report them to the ICO  https://ico.org.uk/concerns/marketing/

How one man took matters into his own hands to stop unwanted cold sales calls  http://www.saynotocoldcalls.com/index.html

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Disclaimer:  Any suggestions given on this site are our opinions and not a substitute for legal advice from a solicitor or an organization like Citizens Advice.