unicom-complaints.co.uk

 

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IMPORTANT PLEASE NOTE  This web site is NOT owned by Unicom Telecom who renamed to Verastar Ltd / Kinex in October 2015 soon after Ofcom fined Unicom £200,000 for mis-selling.  If you are here by mistake and wish to contact Unicom Telecom, Kinex, Titan Telecom, Woav or any other company under the Verastar Ltd umbrella, details can be found on Verastar's own web site 'verastar.co.uk'

This web site (unicom-complaints.co.uk) was set up by former Unicom customers to provide information, help and support to customers of Verastar / Unicom / Kinex / Titan Telecom / Woav etc who have followed the company's complaints procedure but failed to find a resolution.

Click HERE to see level of complaints and reports about companies under the Verastar Ltd umbrella including Unicom, Kinex, Woav, Titan, Universal Debt Collection, etc. etc.

Do not confuse this site (unicom-complaints.co.uk) with the dot com version which was set up by Unicom Telecom soon after this web site was launched.

 Do you have you a story to tell?  We might be able to help. Please contact us at contact@unicom-complaints.co.uk (Only bona fide complainants please) 

 

 

News Update 25 July 2016  Verastar enters UK insurance and media market after aquiring Insurance Octopus & Media Octopus

News Update 1 June 2016  Unicom upset Tommy Cannon from Cannon & Ball fame.

News Update 12 May 2016   Unicom were mentioned in the latest issue of PRIVATE EYE magazine on 11 May 2016 and previously on 1 April 2016

News Update 6 April 2016   Unicom / Verastar launch another new brand  under the name of WOAV to provide telecom services to small businesses. 

Click HERE for more news updates about Verastar Ltd / Unicom / Kinex / Titan Telecom / Woav Telecom / Octopus Insurance / Octopus Media /  etc 

Other brand names under the Verastar / Unicom umbrella include Unicom Telecom / Kinex / Titan Telecom / Marble Telecom / Business Comms Solutions / Advantage Telecom / Crown Telecom / Optimum Calls  / Premier Calls / Talk Plus Telecom / Elite Calls / Sunstone / 118 777 / Universal Debt Collection /  Clear Business Water / Economy Gas / Woav Telecom / Octopus Insurance / Octopus Media

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Soon after the Ofcom fine of £200,000 for mis-selling, Universal Utilities T/A Unicom registered a change of name at Company House in October 2015 and they are now known as Verastar Ltd T/A Kinex & Woav etc.  Complaints about Kinex and Woav can already being seen HERE 

The purpose of this website is to try to bring together people who are having problems with these companies and try to bring them to the attention of the various authorities.  We also try to provide information that might be useful to customers having problems.  

The level of complaints about Unicom and their associated companies Verastar Ltd / Kinex / Titan Telecom /  Universal Debt Collection / Universal Utilities Ltd  / Woav etc can be seen by clicking HERE but note that many reviews and comments have been deleted after intervention by Unicom.

Examples of recent 'Verastar' complaint reviews on review sites

A reviewer who posted on Feefo about Woav states 'PATHETIC COMMUNICATION FROM THE START .... REGRET SIGNING UP WITH THEM :-(

Another reviewer who posted on Feefo about Woav states 'NOT ENOUGH SPACE FOR ALL BAD COMMENTS'

The reviewer who posted on Trustpilot described Kinex as 'LIES LIES and LIES'

Another reviewer who posted on Trustpilot about Kinex states 'DO NOT TRUST THIS COMPANY OR THEIR REPS'

The reviewer who posted on Trustpilot describes his experience with Unicom 'I PAID UNICOM ALMOST £1,000 IN TERMINATION FEES JUST TO STOP THE UNPRECEDENTED HARASSMENT'

Another reviewer who posted on Trustpilot about Unicom states 'TRYING TO RIP OFF MY ELDERLY FATHER

Another reviewer who posted on Trustpilot describes Titan Telecom as Nightmare. Problem after problem after problem.

The reviewer who posted on Trustpilot describes Titan Telecom as 'Liars, Bad Customer Service, STAY CLEAR'

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We would like to hear about your experiences with Verastar Ltd / Unicom / Kinex / Titan Telecom / Woav  etc both as a customer or employee and we might be able to help.  We do not publish emails we receive from customers and staff and they are only available for the various authorities.  Please contact us at contact@unicom-complaints.co.uk

Any correspondence we receive from Verastar Ltd / Unicom / Kinex / Titan / Woav or any other associated companies will be published on this page and the NEWS UPDATE page.

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We have heard from many people who cancelled their contracts with Unicom for various reasons such as selling or closing down their businesses or because they allegedly were not provided with the services and prices they were promised.  Unicom then applied demands for early termination fees amounting to three and four figure sums. We have heard from many people have felt harassed and intimidated by Unicom's debt collection practices and who have endured months / years of harassing phone calls, multiple letters with threats of legal action if termination fees are not paid by continuously revised dates, threats of involving the bailiffs, threats of trashing the customers credit ratings and state that credit will be difficult to obtain, threats of having to pay court costs, threats of an attachment of earnings order, threats of a charging order on the sale of property, threats of permanent loss of customer’s business telephone numbers, threats of third party debt order to freeze bank account.  If customers express their intention of filing a defence at court, Unicom send a letter threatening to 'apply to have [defence] struck out'.  Click HERE to see example

Many customers have received copies of Court Claim Forms that resemble Court Summons and include a Court Fee of £80 but if there is no Court Stamp, Claim No. Issue Date or Court Address then it is not a genuine Court Summons.  Click HERE to see example of an unofficial 'Court Claim Form / Summons'. In addition, the signature on this Claim Form from Unicom above 'Claimant's Solicitor' is not that of a qualified solicitor.

Customers have also received a letter headed 'CLAIM FORM SUBMITTED FOR ISSUE' and an example can be seen HERE.  To our knowledge, Unicom have never progressed any of their threats.

It is worth noting here that Universal Debt Collection is simply the name that Unicom have given to their own in-house Credit Control Department.  It is not an external independent debt collection agency and it is not licenced to collect debts as a debt collector.  Click on this link HERE to see review about Universal Debt Collection on Trustpilot

To our knowledge, Unicom have never listed an application at court for collection of termination fees - ever.  They have only ever threatened to making people's life a misery in the process.  (We have heard about customers receiving copies of unofficial Court Claim Forms for up to eight years after Unicom first claimed termination fees and this Youtube video HERE will be of interest to readers who have received copies of Court Claim Forms / Summons from  Verastar / Unicom / Kinex / Titan Telecom etc.  (This video was removed from You Tube around 10 May 2016)

Click HERE for more information about termination fees and the debt collection practices of Verastar / Unicom / Kinex / Titan Telecom etc

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It is noted that many negative reviews about Verastar Ltd / Unicom / Kinex / Titan Telecom / Woav etc are deleted from review sites after intervention from Unicom and details can be seen HEREThe number of deleted reviews and postings are listed HERE  and are highlighted 'Review Removed'.

It is also noted that by hovering the cursor over the 'Verified Order' notice in the Trustpilot reviews, that only the positive reviewers were 'invited by Unicom to write the review'.  Prior to ONE recent review published on the 9th August 2016, non of the other negative reviewers appear to have been 'invited' and they posted their reviews under their own initiative.    It is also noted that up until 13 August 2016, only positive Trustpilot reviews were published on Unicom's own switchingon.com review page.  

Rating Score Comparisons

23 March 2016. The rating score for Unicom on Trustpilot  is 7.9 out of 10 but the rating score on Review Centre is 1.4 out of 5.

9 April 2016  The rating score for Titan Telecom on Trustpilot is 7.9 out of 10 but the rating score on Review Centre is 1.7 out of 5. 

9 April 2016  The rating score for Kinex on Trustpilot is 6 out of 10 but the rating score on Review Centre is 1.5 out of 5.

9 April 2016 the rating score for Optimum Calls on Trustpilot is 6.1 out of 10 but the rating score on Review Centre is 1.1 out of 5

By comparing the ratings scores of the two review sites, a discrepancy becomes apparent.  (It is interesting that Unicom, Titan Telecom and Kinex all subscribe to Trustpilot's paid business service)  It is also interesting that Verastar Ltd and Trustpilot are both owned by the same private equity company Vitruvian Partners.

Equally interesting is how TRUSTPILOT market their services. ‘DROWN OUT THE BAD PRESS AND POOR REVIEWS OF THE PAST’.  

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Recently removed reviews and postings  about Verastar Ltd, Unicom, Kinex, Titan Telecom, Woav etc. are listed below

4 August 2016    Review about Kinex removed from Trustpilot review Site

4 August 2016    Review about Unicom received by Review Centre but not published

29 July 2016    Review about Unicom received by Review Centre but not published

28 July 2016    Review about Unicom received by Review Centre but not published

26 July 2016    Facebook page set up by former employee ‘Kinex – Verastar - Complaints and Bad Experiences’ now deleted

22 July 2016    Complaint visitor posts deleted from WOAV Facebook page

18 July 2016    Review about Titan Telecom removed from Trustpilot review Site

14 July 2016    Review about Kinex removed from Trustpilot review Site

13 July 2016    Review about Unicom removed from Trustpilot review Site

12 July 2016    Review about Kinex removed from Trustpilot review Site

7 July 2016    Review about Unicom removed from Trustpilot review Site

29 June 2016    Review about Titan Telecom removed from Trustpilot review Site

23 June 2016    Review about Kinex removed from Trustpilot review Site

22 June 2016    Review about Unicom received by Review Centre but not published

10 June 2016    Review about Titan Telecom removed from Trustpilot review Site

22 May 2016    Review about Unicom received by Review Centre but not published

18 May 2016    Review about Unicom received by Review Centre but not published

16 May 2016    Review about Kinex removed from Trustpilot review Site

19 April 2016 Review about Unicom removed from Trustpilot review site

8 April 2016    Review about Unicom removed from Trustpilot review site

1 April 2016    Review about Unicom removed from Trustpilot review site

30 March 2016    Review about Unicom received by Review Centre but not published

29 March 2016    Review about Kinex removed from Trustpilot review site

14 March 2016    Review about Unicom removed from Trustpilot review site

11 March 2016   Review about Kinex removed from Trustpilot review site

11 March 2016   Review about Unicom removed from Trustpilot review site

10 March 2016   Review about Kinex removed from the Trustpilot review site

4 March 2016     Review about Unicom removed from the Trustpilot review site

4 March 2016     Review about Unicom removed from the Trustpilot review site

29 Feb 2016    Review about Kinex removed from the Trustpilot review site

24 Feb 2016    Review about Unicom removed from the Trustpilot review site

19 Feb 2016    Review about Unicom removed from the Trustpilot review site

19 Feb 2016    Review about Titan Telecom removed from the Trustpilot review site

10 Feb 2016    Three reviews about  Titan removed deleted from the Trustpilot review site

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If you have paid a termination fee that you believe was unfair, if you are being harassed for payment of disputed termination fees,  if you are receiving unwanted sales calls, if you are employed by Verastar Ltd / Unicom / Kinex / Titan Telecom etc but disagree with their business practices, we would like to hear from you.  Please contact us at contact@unicom-complaints.co.uk

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We have set up a 'support group' where people having problems with Verastar / Unicom / Kinex / Titan Telecom can contact others to share experiences and help and support each other. Please contact us at contact@unicom-complaints.co.uk if you would like details of how to join our group. 

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How to Complain after exhausting the company's complaints procedure

If you believe you were mis-sold a service, you can complain to Ofcom via this link HERE

Why it pays to complain via Twitter

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ARE YOU PESTERED WITH UNWANTED COLD SALES CALLS?

How one man took matters into his own hands to stop unwanted cold sales calls and successfully sued several companies for damages. http://www.saynotocoldcalls.com/index.html

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Disclaimer:  Any suggestions given on this site are our opinions and not a substitute for legal advice from a solicitor or an organization like Citizens Advice.