unicom-complaints.co.uk

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Click HERE to see thousands of customer complaints about Verastar Ltd which includes Unicom, Kinex, Clear Business, Clear Business Water, Woav, Universal Debt Collection etc.

Click HERE to see hundreds of employee complaints and warnings about working for Verastar Ltd which includes  Unicom, Kinex, Clear Business, Clear Business Water, Woav Universal Debt Collection etc.

Click HERE to see when aggrieved Verastar customers made news in the media. Verastar Ltd includes  Unicom, Kinex, Clear Business, Clear Business Water, Woav Universal Debt Collection etc.

IMPORTANT PLEASE NOTE  This web site is NOT owned by Unicom Telecom who changed their name to Verastar Ltd t/a Unicom, Kinex, Clear Business etc in October 2015 a few weeks after Ofcom fined Unicom £200,000 for mis-selling. 

This web site (unicom-complaints.co.uk) was set up by former Unicom customers to provide information help and support to customers of Verastar, Unicom, Kinex,  Titan Telecom,  Woav,  Clear Business, Universal Debt Collection etc who have followed the company's complaints procedure but failed to find a resolution.   

If you are here by mistake and wish to contact any of the Verastar Ltd companies which includes Unicom, Kinex, Clear Business, Universal Debt Collection, Woav, Marble, Economy Gas, Insurance Octopus, 118777 and many other trading names,  details can be found on Verastar's own web site 'verastar.co.uk'  or 'switchingon.com'

 

 

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Review of the week about Kinex / Verastar

“AVOID LIKE THE PLAGUE! This company talked my 91 y.o.partially deaf father in law into agreeing a water contract over the phone”

 

 Click to enlarge

https://www.trustpilot.com/reviews/5e7e534a3c93ae06dc6b0925

 

We have recently heard from many Unicom / Kinex / Clear Business / Verastar Ltd customers who have recently received genuine Court Claim Forms from 'Direct Collection Bailiffs Ltd (DCBL) @DCBL_UK  to collect historic termination fees on behalf of Verastar Ltd but we believe that some of these demands may be disputable and defensible in court if customers had closed down their businesses

Unicom Verastar’s own Terms and Conditions Clause 13.2 C states “You may terminate the Contract:” “if you cease business;” 

https://switchingon.com/wp-content/uploads/2019/08/Unicom-Combined-Telecoms-terms-and-conditions_June-19-1.pdf

This clause is included in both the written and the verbal contracts but despite this clause, Unicom / Verastar have enlisted Direct Collection Bailiffs to take court action to collect historic termination fees from customers who closed down their businesses many years ago

If you have received notices from DCBL / Verastar Ltd with threats of legal action, please take immediate legal advice and contact us for more information

(DCBL is featured in the Channel 5 TV series Can’t Pay? We’ll Take It Away!)

Examples of what customers have experienced since Unicom / Verastar enlisted Direct Collections Bailiffs to collect historic termination fees on Verastar's behalf.

Click on images below to enlarge

 

It appears that Direct Collection Bailiffs Ltd (DCBL) may be using threats of bringing Channel 5 TV cameras when attending premises and display Channel 5 logos on their stationery as part of their debt collection practices on behalf of Unicom / Verastar Ltd

We believe that some of these 'debts' may be invalid as customers had closed down their businesses

https://trustpilot.com/users/5e2afd20e5a4c7d7de875a8b

https://trustpilot.com/users/5e11da396af502b3e4318885

 

 

NEWS UPDATE 10 DECEMBER 2019

A recent legal challenge has proven a Verastar employee was sporadically paid less than minimum wage, illegally opted out of a statutory pension scheme and arbitrarily fined for events outside of their control. If you work or have worked for Verastar and if you feel you have been similarly affected please contact  alex@avplaw.co.uk  or visit  http://avplaw.co.uk

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Click HERE for information about parliamentary debate raised by John Healey MP  to tell the story of his 70-year-old constituent who  was left with a £3,500 bill from Unicom / Verastar Ltd 

Click HERE for several links to online blogs about Unicom / Verastar Ltd

 

Kinex / Verastar Reviews   

 It is up to consumers to decide which review site they think Kinex / Verastar has the more realistic rating scores and reviews

Reviews .co .uk  
  • Kinex / Verastar has a rating score of BAD on reviews.co.uk and is recommended by 2%

 

Click to enlarge

Google Reviews 
  • Kinex / Verastar has a rating score of BAD on Google reviews and scores 1.4 out of 5

 

Click to enlarge

Trustpilot Reviews
  • Kinex / Verastar subscribes to the Trustpilot paid business services
  • Kinex / Verastar 'regularly asks their customers for reviews'
  • Kinex / Verastar 'sometimes offers incentives to its customers to leave reviews on Trustpilot'
  • Trustpilot have removed 85 negative reviews about Kinex in the last 12 months (Jan 7 2020)
  • Trustpilot have removed 0 (zero) positive reviews about Kinex in the last 12 months
  • Verastar Ltd and Trustpilot are both owned by the same company Vitruvian Partners 
  • Kinex / Verastar has a rating score of GREAT on Trustpilot and scores 4 out of 5

Click to enlarge

 

Can you trust Trustpilot? – 9 million reviews studied. 

‘I studied 9 million reviews left for 198,000 businesses on the Trustpilot UK website to reveal how companies deceive consumers by manipulating their reviews on Trustpilot.’

  Click HERE to see study by Richman SEO Training

Disclaimer: These are our opinions and not a substitute for legal advice from a solicitor or an organization like Citizens Advice.   

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* 'Reviewer contacted' usually means that the review will be taken offline / removed from view from Trustpilot if the reviewer does not respond to the company's communication regarding the review and claim that 'This reviewer has not had a genuine buying or service experience.’  

 (It is interesting how many Verastar reviews are deleted because 'the review contains defamatory language')

Complaints in March 2020
Complaint about Verastar Ltd /  Kinex on Trustpilot  “AVOID LIKE THE PLAGUE!”
*Complaint about Verastar Ltd /  Kinex on Trustpilot  “avoid”
*Complaint about Verastar Ltd /  Kinex on Trustpilot “Crooks, don't deal with them”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk  “My advise steer clear off kinex.”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk  “They harass you with phone calls”
Complaint about Verastar Ltd /  Kinex on Trustpilot “rip off lied to me about everything”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “These are the most horrific company to deal with”
Employee review about Kinex / Verastar on Indeed  “Hated it”  “overall avoid like the plague”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk  “STAY CLEAR”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “no-one available , phone clicks off”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Poor Customer service & over charged”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Promised the dream but nightmare”
* Complaint about Verastar Ltd /  Clear Business on Trustpilot  “A sales pitch isn't a promise”
Complaint about Verastar Ltd /  Kinex on Trustpilot “COMPLETELY USELESS - AVOID LIKE THE PLAGUE”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Stay clear of this utility supplier”
Employee complaint about Kinex / Verastar on indeed  “Unprofessional staff No training Rubbish job”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Worst company I have ever dealt with”
Complaint about Verastar Ltd /  Kinex on Trustpilot “Shocking !!”
Complaint about Verastar Ltd /  Kinex on Trustpilot “12 months of shocking internet service”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk  “very unprofessional and non co operative,”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Please avoid at all costs”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Cold calling”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Avoid at all costs”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Don't bother with this company”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Disappointing customer service”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “don’t trust this company for ur energy supply”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Worse company ever”
Complaint about Verastar Ltd /  Clear Business on Google “Terrible company”
Complaint about Verastar Ltd /  Kinex on Google  “They've already been heavily fined by ofcom”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Don't waste your time or money-AVOID!”
*Complaint about Verastar Ltd /  Kinex on Trustpilot  “we have decided to cancel”
Complaint about Verastar Ltd /  Clear Business on Google “I WOULD GIVE IT ZERO STARS IF I COULD!!!”
Complaint about Verastar Ltd /  Clear Business on Google  “Don’t go anywhere near this company”
Complaint about Verastar Ltd /  Clear Business on Google “This company are appalling to deal with”
Complaint about Verastar Ltd /  Kinex on Google “AWFUL WILL NEVER USE AGAIN”
* Complaint about Verastar Ltd /  Clear Business on Trustpilot “BE AWARE!!!! HORRIBLE SERVICE”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “This to me shows a very incompetent company”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk  “customer beware”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk   “AWFUL - WOULD NEVER USE AGAIN”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “had enough” “bill is over 70% dearer”
Employee complaint about Kinex / Verastar on indeed “This place to work for is a joke.. un professional .. poor management”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Clear Business clearly taking our money!”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Cowboys Promised me better speeds n prices”
Complaint about Verastar Ltd /  Kinex on Trustpilot “so disappointed with this service and would not recommend them”
* Complaint about Verastar Ltd /  Kinex on Trustpilot “Over my dead and rotting corpse are they getting that contract”
*Complaint about Verastar Ltd /  Kinex on Trustpilot  “Dreadful dreadful service”
*Complaint about Verastar Ltd /  Clear Business on Trustpilot  “The worst company I’ve ever dealt with in my life” “It’s Just Been Hell on earth!”  This bad review about Clear Business was taken offline / removed / hidden from view / deleted
Employee complaint about Kinex / Verastar / Verastaruk on indeed  “Do not work for the company”
Employee complaint about Kinex / Verastar / Verastaruk on indeed  “Do not bother!”
 
Customer complaints in January & February 2020
Complaint about Verastar Ltd /  Unicom on Trustpilot “I have had no land line or broad band at my business for three weeks”
*Complaint about Verastar Ltd /  Clear Business on Trustpilot  “utterly disgraceful company. nothing but the hassle”
*Complaint about Verastar Ltd /  Kinex on Trustpilot  “Dreadful. Avoid at all costs”
*Complaint about Verastar Ltd /  Kinex on Trustpilot “PAY ATTENTION” “DO NOT TRUST”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “STAY WELL CLEAR “
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Horrible service throughout my contract “
Complaint about Verastar Ltd /  Kinex on Trustpilot  “DO NOT USE THIS COMPANY!!!!”
*Complaint about Verastar Ltd /  Kinex on Trustpilot  “Rude condescending sales team phone on a daily bases”
*Complaint about Verastar Ltd /  Unicom on Trustpilot  “Worst company I ever deal with”
*Complaint about Verastar Ltd /  Clear Business on Trustpilot “Clear business have very poor business ethics”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Clear Business Water are the worst company our business has ever had to deal with.”
*Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Regarding for your staff member”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “This company are shocking to deal with. Truly shocking.”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “This company is so frustrating that we will be changing supplier asap”
*Complaint about Verastar Ltd /  Unicom on Trustpilot  “stay well away very bad network”
Complaint about Verastar Ltd /  Unicom on Trustpilot  "Customer services and company a joke!!" This bad review about Unicom was taken offline / removed / hidden from view / deleted
Complaint about Verastar Ltd /  Unicom on Trustpilot “Following on from my last review”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Absolutely awful company to deal with”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Worst water supplier company ever”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “it seems to be impossible”
*Complaint about Verastar Ltd /  Unicom on Trustpilot “THE WORST COMPANY I HAVE EVER HAD TO DEAL WITH”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Extremely frustrated at the lack of customer service”
*Complaint about Verastar Ltd /  Kinex on Trustpilot “Ridiculous”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “absolute bunch of imbeciles”  This bad review about Unicom was taken offline / removed / hidden from view by Trustpilot after Unicom reported the review and claimed “Customer has not had a genuine experience with us”
* Complaint about Verastar Ltd /  Clear Business on Trustpilot  “RUBBISH SERVICE. RUBBISH CUSTOMER HELPLINE. CAN'T GET HOLD OF ANYONE.”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “This company has been an absolute nightmare”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Won't be staying after the contract”
Complaint about Verastar Ltd /  Kinex on Trustpilot “Is this the most incompetent company in the UK?”
*Complaint about Verastar Ltd /  Unicom on Trustpilot  “Honestly the worst company I have ever had the displeasure in dealing with”  This bad review about Unicom was taken offline / removed / hidden from view by Trustpilot after Unicom reported the review and claimed “Customer has not had a genuine experience with us”
Complaint about Verastar Ltd /  Kinex on Trustpilot   “A bad company” “Went without internet for 2 months”
*Complaint about Verastar Ltd /  Kinex on Trustpilot  “Abusive and threatening staff”
*Complaint about Verastar Ltd /  Kinex on Trustpilot  “Such an overbearing sales pitch”
*Complaint about Verastar Ltd /  Kinex on Trustpilot  “DO NOT TRUST these people”
Complaint about Verastar Ltd /  Unicom on Trustpilot “Poor customer service and disastrous communication” 
*Complaint about Verastar Ltd /  Kinex on Trustpilot “Cold called and was persuaded to receive a draft contract”
Complaint about Verastar Ltd /  Kinex on Trustpilot  "BAD REVIEW ABOUT KINEX REMOVED" This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed "User has created multiple profiles to review the company"
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Equipment Charge”   This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed 'The review contains offensive language that is accusatory, defamatory, violent, coarse, sexist or racist.’
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “My elderly mother is trapped in a repeating cycle of 3 year contracts with Clear Business”
*Complaint about Verastar Ltd /  Kinex on Trustpilot  “DON'T TOUCH THEM WITH A BARGE POLE. That's my experience”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Ive never been treated so bad by a company in my life”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “do not touch this company at all”
*Complaint about Verastar Ltd  / Kinex on Trustpilot “Awful Company”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Where is my refund?”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “DO NOT TRUST THIS COMPANY!”  This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed 'The review contains offensive language that is accusatory, defamatory, violent, coarse, sexist or racist.’
* Complaint about Verastar Ltd /  Kinex on Trustpilot  “Avoid at all costs, ignore this advice at your peril!!”
* Complaint about Verastar Ltd /  Kinex on Trustpilot  ”Refuse to remove me from their sales cold call database”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Poor customer service .Wrong false billing !”
* Complaint about Verastar Ltd /  Kinex on Trustpilot  “£800 TERMINATION FEE TO PAY , BE AWARE !!!”
* Complaint about Verastar Ltd /  Kinex on Trustpilot “Oh where do we start?! Bullying tactics, rude staff” This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex  reported the review and claimed “Customer has not had a genuine experience with us”
* Complaint about Verastar Ltd /  Kinex on Trustpilot  “I am not recommend on here kinex at all”
*Complaint about Verastar Ltd /  Unicom on Trustpilot   “don't go with them ever !”  This bad review about Unicom was taken offline / removed / hidden from view by Trustpilot after Unicom reported the review and claimed “Customer has not had a genuine experience with us”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “DO NOT TOUCH THIS COMPANY WITH A 10 FOOT POLE”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “What a terrible company who tell you one thing and then do another”  This bad review about Unicom was taken offline / removed / hidden from view / deleted
Complaint about Verastar Ltd /  Unicom on Trustpilot  “If I could give less I would” This bad review about Unicom was taken offline / removed / hidden from view by Trustpilot after Unicom reported the review and claimed 'The review contains offensive language that is accusatory, defamatory, violent, coarse, sexist or racist.’
Complaint about Verastar Ltd /  Unicom on Trustpilot  “debt collectors dcb who said i could end up on television if i didnt pay”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Shocking Shocking Shocking !!”
* Complaint about Verastar Ltd /  Kinex on Trustpilot  “I would avoid this company if possible”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Rubbish customer care you have to wait more than 30 minutes to connect”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “I DO NOT WANT CALLS FROM YOU EVER AGAIN”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Very bad service”
* Complaint about Verastar Ltd /  Kinex on Trustpilot  “Poor customer service” “billing errors, horrendous broadband. Poor”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “WOW, just wow! Cant believe the total inefficiency of this company”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Stay Clear” “I don't usually leave reviews but this company has been a nightmare to deal with”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Changeover debacle”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “How a £152 bill turned into £2731 bill”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “I remember dealing with Unicom and they were by far the worst telecom company”  This bad review about Unicom was taken offline / removed / hidden from view by Trustpilot after Unicom reported the review and claimed 'The review contains offensive language that is accusatory, defamatory, violent, coarse, sexist or racist.’
* Complaint about Verastar Ltd /  Kinex on Trustpilot  “if i could do zero stars i would”
*Complaint about Verastar Ltd /  Unicom on Trustpilot  “Terrible service”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Appalling treatment”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Awful , my fibre optic broadband is worse than the old dial up !” 
Complaint about Verastar Ltd /  Kinex on Trustpilot “Company reports bad experience reviews of customers as they want to hide their problems” This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex  reported the review and claimed “Customer has not had a genuine experience with us”
* Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Do not deal with this company”
* Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Terrible company”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Never respond to my emails”
* Complaint about Verastar Ltd /  Clear Business on Trustpilot  “The worst utility company I have ever come across”
* Complaint about Verastar Ltd /  Clear Business on Trustpilot  “The worst customer service for gas and electric I’ve ever come across.” This bad review about Clear Business was taken offline / removed / hidden from view by Trustpilot after Clear Business reported the review and claimed “Customer has not had a genuine experience with us”  
Complaint about Verastar Ltd /  Kinex on Trustpilot “I'm in a terrible mess since changing to kinex”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “No stars option . RIP off company”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “AVOID - Absolutely terrible service”
* Complaint about Verastar Ltd /  Kinex on Trustpilot “Unclear pricing and high charges...not recommended”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “I av never dealt with such a useless company”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Avoid like the plague!”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Tried to close my account”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “sent letter from baliffs for the sum off £1343.66”
* Complaint about Verastar Ltd /  Unicom on Trustpilot  “Nightmare of a utilities company”  This bad review about Unicom was taken offline / removed / hidden from view by Trustpilot after Unicom reported the review and claimed “Customer has not had a genuine experience with us”  
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Please don’t join this company”
* Complaint about Verastar Ltd /  Kinex on Trustpilot  “I switched to save money, but support is poor”   This bad review about Clear Businesss was taken offline / removed / hidden from view / deleted
* Complaint about Verastar Ltd /  Unicom on Trustpilot  “I strongly urge you not to deal with this company”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Bereavement Harrassment”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “How dare I ask for my PAC Code from Unicom!”
* Complaint about Verastar Ltd /  Kinex on Trustpilot “Absolutely abysmal company to deal…”  This bad review about Kinex was taken offline / removed / hidden from view / deleted
* Complaint about Verastar Ltd /  Kinex on Trustpilot  “Changed the price of plans after agreed”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “TERMINATION COSTS Absolutely shocked!!!!”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “shocking service”
* Complaint about Verastar Ltd /  Unicom on Trustpilot  “Please please please don't sign up with Unicom or any related companies”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Unjustified demands for money”
* Complaint about Verastar Ltd /  Unicom on Trustpilot  “Threatened to bring Channel 5 cameras to my family home for unexplained debt”
* Complaint about Verastar Ltd /  Clear Business on Trustpilot  “A really bad experience, never again”  This bad review about Clear Businesss was taken offline / removed / hidden from view / deleted
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Very poor service”
* Complaint about Verastar Ltd /  Kinex on Trustpilot “complete con stay with whoever you are”
 
BAD REVIEWS ABOUT VERASTAR POSTED ELSEWHERE 2020
Complaint about  Verastar t/a Clear Business on Google  “The worst company I have ever dealt with”
Complaint about  Verastar t/a Kinex on Google “One of the worse company I ever came across”
Complaint about  Verastar Ltd / VerastarUK on Google  “STAY AWAY FROM THIS COMPANY POOR SERVICE POOR CUSTOMER SERVICE”
Complaint about  Verastar t/a Clear Business on Google “Avoid these cowboys at all cost...... Awful shower!!”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk   “Abusive, threatening staff”
Complaint about  Verastar t/a Clear Business on Google  “Absolutely terrible company, with bills ranging from £50 through to £130 for the same amount of usage. Avoid!”
Complaint about  Verastar t/a Kinex on Google Was miss lead information and subsequently cancelled our contract with Kinex”
Complaint about  Verastar t/a Kinex on Google  “* DO NOT USE* Kinex”
Complaint about  Verastar t/a Clear Business on Google  “0 stars don’t ever use this company”
Complaint about  Verastar Ltd / VerastarUK on Google “DO NOT BE FOOLED BY THE FAKE GOOD REVIEWS”
Complaint about  Verastar Ltd t/a Unicom on Google “Shame I can't give them zero stars, shockingly rude customer services”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “Terrible company to deal with”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “I did something good for my business today. I got rid of Kinex.”

 Click HERE to see further large number of online complaints and postings about Verastar Ltd, Unicom, Kinex, Woav, Clear Business, Universal Debt Collection  etc. etc.

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Soon after the Ofcom fine of £200,000 for mis-selling, Universal Utilities T/A Unicom registered a change of name at Company House in October 2015 and they are now known as Verastar Ltd T/A Unicom, Kinex, Woav, Titan Telecom, Clear Business Telecom / Energy / Water etc. etc  Click HERE to see level of complaints about companies under the Verastar Ltd umbrella.  

The purpose of this website is to try to bring together people who are having problems with these companies and we also try to provide information that might be useful to customers having problems.

Emails we receive from customers of Verastar / Unicom / Kinex / Titan / Woav / Clear Business etc will not be published on this site but any correspondence we receive from Verastar Ltd / Unicom / Kinex / Titan / Woav / Clear Business or any other associated companies will be published on this page and the NEWS UPDATE page.  (We have received emails / letters from a director of Verastar Ltd raising his concerns about the contents of this web site and we will publish more details in the near future.)

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We have heard from former Unicom / Verastar customers who owned Company Limited businesses but closed down their business.  They were informed by Verastar / Unicom that in order for termination fees to be waived after they ceased to trade, they would first need to apply to Companies House to have their businesses struck off from the Companies House register.  However, customers then found that as soon as they applied to have their company struck off, Verastar / Unicom raised an objection with Companies House and the voluntary strike off was suspended.  Unicom then continued to follow their normal debt collection procedures for collection of termination fees from the customer with threats of legal action.  If any readers are experiencing this problem, you might find some useful information in this diary blog set up by a former Unicom customer to try and help people who were faced with this situation https://sites.google.com/site/unicomterminationfees/home

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We have heard from many people who cancelled their contracts with Verastar / Unicom / Kinex etc for various reasons such as selling or closing down their businesses or because they allegedly were not provided with the services and prices they were promised.  Unicom then applied demands for early termination fees amounting to three and four figure sums. We have heard from many people have felt harassed and intimidated by Unicom's debt collection practices and who have endured months / years of harassing phone calls, multiple letters with threats of legal action if termination fees are not paid by continuously revised dates, threats of involving the bailiffs, threats of trashing the customers credit ratings and state that credit will be difficult to obtain, threats of having to pay court costs, threats of an attachment of earnings order, threats of a charging order on the sale of property, threats of permanent loss of customer’s business telephone numbers, threats of third party debt order to freeze bank account. 

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Click HERE HERE & HERE to see a few examples of the threatening letters that Verastar send to their customers for collection of termination fees

January 2017 We would like to hear from Verastar customers who may have recently received a letter from 'Universal Debt Collection' similar to the letter below.  

It is worth noting here that Universal Debt Collection  is NOT an external licensed debt collection agency.  It is simply the name that Verastar Ltd have given to their own in-house Credit Control Department to collect debts from companies under their own Verastar Ltd umbrella. Universal Debt Collection is NOT licensed to collect debts AS a debt collector.   Readers who have received letters from 'Universal Debt Collection' might be interested to read about Npower, Wonga and some banks who were investigated for sending letters to their customers from fake debt collection agencies and from fake law firms. Click on the links for more information NPOWER / WONGA /  BANKS  

We have heard from many Verastar Ltd / Unicom customers who have received documents from Verastar / Unicom  that are almost identical to Court Claim Forms / Summons but if there is no Court Stamp, Claim No, Issue Date or Court Address then it is NOT a genuine Court Summons.  In addition, a genuine Court Claim Form would be sent by the Courts, not the company and would contain guidance notes and other forms including a defence form.  Click on the image to see an example of an imitation 'Court Claim Form / Summons' sent by Verastar Ltd to their customers for collection of termination fees.  This CAB link HERE explains court procedure and states "If the court's official stamp isn't on the claim form, the person you owe money to might be trying to get you to pay them back by pretending to send you court papers.  This could count as harassment by your creditor and might be against the law. You should get advice about what to do.'  

Click HERE for more information about termination fees and the debt collection practices of Verastar / Unicom / Kinex / Titan Telecom etc

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We have set up a 'support group' where people having problems with Verastar / Unicom / Kinex / Titan Telecom can contact others to share experiences and help and support each other. Please contact us at contact@unicom-complaints.co.uk if you would like details of how to join our group. 

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HOW TO COMPLAIN

If you believe you were mis-sold a service but are unable to resolve your dispute with the complaints procedure, you can complain to Ofcom via this link https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint/sales

Why it pays to complain via Twitter  http://www.bbc.co.uk/news/business-27381699

Sick of nuisance calls? Report them to the ICO  https://ico.org.uk/concerns/marketing/

How one man took matters into his own hands to stop unwanted cold sales calls  http://www.saynotocoldcalls.com/index.html

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Disclaimer:  Any suggestions given on this site are our opinions and not a substitute for legal advice from a solicitor or an organization like Citizens Advice.