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Verastar includes Unicom, Kinex, Clear Business, Woav, Universal Debt Collection, Insurance Octopus etc etc

Click HERE to see thousands of customer complaints about the Verastar Ltd Group

(Google reviews appear to have deleted all the bad reviews about Kinex / Clear Business / Verastar with no explanation) See HERE

Click HERE to see hundreds of employee complaints and warnings about working for Verastar Ltd 

Click HERE to see when aggrieved Verastar customers made news in the media.

 

CUSTOMER & EMPLOYEE REVIEWS OF THE WEEK ABOUT THE VERASTAR GROUP

Unicom-complaints.co.uk

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Unicom / Verastar

“WORST COMPANY EVER!! LIES LIES LIES”

Click on image to enlarge Unicom review

Kinex / Verastar

“Absolute shower of s***te!”

 Click on image to enlarge Kinex Review

Clear Business / Verastar

They should be BANNED from trading

 Click on image to enlarge Clear Business Review

Working for Verastar

“****Avoid like the plague****”

 

Click on image to enlarge Verastar employee Review

 

28 October 2020 -  How it started and How its going with Verastar.     If only this unhappy customer knew then what he knows now. 

The Before Review

Click image to enlarge or see online Trustpilot review HERE

The After Review

Click image to enlarge or see online Trustpilot review  HERE

 

 

28 October 2020 -  How it started and How its going with Verastar.     If only this unhappy customer knew then what he knows now. 

The Before Review

Click image to enlarge or see online Trustpilot review  HERE

The After Review

Click image to enlarge or see online Trustpilot review  HERE

 

13 October 2020 -  How it started and How its going with Kinex / Verastar.     If only this unhappy customer knew then what he knows now. 

The Before Review

Click image to enlarge or see online Trustpilot review HERE

The After Review

Click image to enlarge or see online Trustpilot review HERE

 

12 October 2020   How it started and How its going with Unicom / Verastar.     If only this unhappy customer knew then what he knows now. 

The Before Review

 

Click Image to enlarge  or see online Trustpilot review HERE

The After Review

Click Image to enlarge  or see online Trustpilot review HERE

 

11 September 2020  How it started and How its going with Kinex / Verastar.     If only this unhappy customer knew then what he knows now. 

The Before Review

 

Click image to enlarge or see online Trustpilot review HERE

The After Review

 

Click image to enlarge or see online Trustpilot review HERE

HOW TO COMPLAIN TO OFCOM

If you believe you were mis-sold a service but are unable to resolve your dispute with the company's complaints procedure, you can complain to Ofcom via this link   https://ofcomforms.secure.force.com/formentry/SitesFormCCTSwitchedWithoutPermission

 

It would appear that Verastar have now appointed Credit Style Ltd and UK Search to collect historic termination fees but we believe that some of these demands may be disputable and defensible in court if customers had closed down their businesses and ceased to trade

Verastar’s own Terms and Conditions Clause 13.2 C states “You may terminate the Contract:” “if you cease business;” 

https://switchingon.com/wp-content/uploads/2019/08/Unicom-Combined-Telecoms-terms-and-conditions_June-19-1.pdf

If you have received notices from Credit Style or UK Search with threats of legal action please take immediate legal advice and contact us for more information

Verastar includes Unicom, Clear Business, Kinex, Woav, Universal Debt Collection etc etc

 

The Consumer Council for Water (CCW) deal with water and sewerage complaints for England and Wales  www.ccwater.org.uk

In February 2020 CCW announced that 'Clear Business Water and Water Plus remained among the worst performers’

 

NEWS UPDATE APRIL 2020 

Following customer complaints, the  Scottish Public Services Ombudsman (SPSO) have again Investigated Clear Business / Verastar

The SPSO Investigation Officer has made the following statement:-

“I have decided to issue a public report on Mr C's complaint because the failings identified in CBW's [Clear Business Water’s] handling of the case represented both a significant injustice to Mr C and are a matter of public interest.”

Click below to see summary of the Investigation report

   Clear Business / Verastar also trade under the brand names of Clear Business Water, Kinex, Unicom, Woav, Universal Debt Collection, Sinq Power etc etc

 

IMPORTANT PLEASE NOTE  This web site is NOT owned by Unicom Telecom who changed their name to Verastar Ltd t/a Unicom, Kinex, Clear Business etc in October 2015 a few weeks after Ofcom fined Unicom £200,000 for mis-selling. 

This web site (unicom-complaints.co.uk) was set up by former Unicom customers to provide information help and support to customers of Verastar, Unicom, Kinex,  Titan Telecom,  Woav,  Clear Business, Universal Debt Collection etc who have followed the company's complaints procedure but failed to find a resolution.   

If you are here by mistake and wish to contact any of the Verastar Ltd companies which includes Unicom, Kinex, Clear Business, Universal Debt Collection, Woav, Marble, Economy Gas, Insurance Octopus, 118777 and many other trading names,  details can be found on Verastar's own web site 'verastar.co.uk'  or 'switchingon.com'

 

 

We have heard from many Unicom / Kinex / Clear Business / Verastar Ltd customers who have received genuine Court Claim Forms from 'Direct Collection Bailiffs Ltd (DCBL) @DCBL_UK  to collect historic termination fees on behalf of Verastar Ltd 

(DCBL is featured in the Channel 5 TV series Can’t Pay? We’ll Take It Away!)

Examples of what customers have experienced since Unicom / Verastar enlisted Direct Collections Bailiffs to collect historic termination fees on Verastar's behalf.

Click on images below to enlarge

 

Verastar Ltd were originally known as Universal Utilities t/a Unicom but they changed their name to Verastar a few weeks after Ofcom fined them £200,000 for miss-selling.  They now have multiple trading names and have had multiple associated companies

Verastaruk Switchingon.com Synotio Business Communications
Kinex Economy Gas Titan Telecom
Unicom Crown Telecom Elite Calls
Clear Business Business Comms Solutions Sunstone
Clear Business Water The Insurance Octopus Optimum Calls
Universal Debt Collection The Media Octopus Aquaflow
Woav OVO Energy’s commercial customers Premier Calls
Sinq Power Aimera Little N Large insurance
118777 Aurora Telecom  

 

NEWS UPDATE 10 DECEMBER 2019

A recent legal challenge has proven a Verastar employee was sporadically paid less than minimum wage, illegally opted out of a statutory pension scheme and arbitrarily fined for events outside of their control. If you work or have worked for Verastar and if you feel you have been similarly affected please contact  alex@avplaw.co.uk  or visit  http://avplaw.co.uk

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Click HERE for information about parliamentary debate raised by John Healey MP  to tell the story of his 70-year-old constituent who  was left with a £3,500 bill from Unicom / Verastar Ltd 

Click HERE for several links to online blogs about Unicom / Verastar Ltd

 

Kinex / Verastar Reviews   

 It is up to consumers to decide which review site they think Kinex / Verastar has the more realistic rating scores and reviews

Reviews .co .uk  
  • Kinex / Verastar has a rating score of BAD on reviews.co.uk and is recommended only by 2%

 

Click to enlarge

Google Reviews 
  • Kinex / Verastar has a rating score of BAD on Google reviews and scores 1.4 out of 5

(Google Reviews appear to have deleted most reviews about Kinex / Verastar with no explanation)

 

Click to enlarge

Trustpilot Reviews
  • Kinex / Verastar subscribes to the Trustpilot paid business services
  • Kinex / Verastar 'regularly asks their customers for reviews'
  • Kinex / Verastar 'sometimes offers incentives to its customers to leave reviews on Trustpilot'
  • Trustpilot have removed 85 negative reviews about Kinex in the last 12 months (Jan 7 2020)
  • Trustpilot have removed 0 (zero) positive reviews about Kinex in the last 12 months
  • Verastar Ltd and Trustpilot are both owned by the same company Vitruvian Partners 
  • Kinex / Verastar has a rating score of GREAT on Trustpilot and scores 4 out of 5

Click to enlarge

 

Can you trust Trustpilot? – 9 million reviews studied. 

‘I studied 9 million reviews left for 198,000 businesses on the Trustpilot UK website to reveal how companies deceive consumers by manipulating their reviews on Trustpilot.’

  Click HERE to see study by Richman SEO Training

Disclaimer: These are our opinions and not a substitute for legal advice from a solicitor or an organization like Citizens Advice.   

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WHY HAVE GOOGLE REVIEWS DELETED 100s OF BAD REVIEWS ABOUT KINEX, CLEAR BUSINESS & UNICOM?

Online Complaints in OCTOBER 2020
Complaint about Verastar Ltd /  Kinex on Trustpilot “TERRIBLE COMPANY VERY DISHONEST”
 
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “After the honeymoon...the HORROR begins!”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Initially being mis sold”
Complaint about Verastar Ltd /  Kinex / Unicom on Google “THE WORST EVER. NOW STUCK IN A CONTRACT”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Truly awful”
Complaint about Verastar Ltd /  Clear Business on Reviews.co.uk  “What a bunch of shysters”
Complaint about Verastar Ltd /  Kinex on Trustpilot   "The worst company I have ever dealt with”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “My previous review seems to have disappeared”
Employee complaint about Verastar / Kinex on Glassdoor “AVOID”
Complaint about Verastar Ltd / Unicom on Trustpilot “Absolutely Awful”
Complaint about Verastar Ltd /  Kinex / Unicom on Google  “Unicom and Kinex - two of the most crook telephony companies”  
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Lots of problems”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Sign up at your own peril”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “This company use fraud and mis-selling” Review removed by Trustpilot after Kinex reported the review
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Do not go near this company”
Complaint about Verastar Ltd /  Clear Business on Trustpilot   “Last review blocked, contacting SPSO”  Review removed by Trustpilot after Clear Business reported the review
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Can’t understand where all the positive reviews are from”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “KINEX YOU SHOULD BE ASHAMED OF YOURSELVES!!”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Avoid these rude cowboys !!!”  Review removed by Trustpilot after Clear Business reported the review
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Shocking customer service I would advise staying well away”
Complaint about Verastar Ltd /  Unicom on Trustpilot “Expensive, slow broadband”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “BEWARE OF THIS COMPANY!!”  Review removed by Trustpilot after Clear Business reported the review
Complaint about Verastar Ltd /  Kinex on Trustpilot  “BEWARE BEWARE BEWARE!”
Employee complaint about Verastar / Kinex on Indeed  “****Avoid like the plague****”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Complete rubbish”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Stay Clear!”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Complete fraud. They will destroy your business”
Complaint about Verastar Ltd /  Kinex on Twitter  “awful service all round”
Employee complaint about Verastar / Kinex on Glassdoor  “nature of work is terrible - literals cold calling 200 people a day”
Complaint about Verastar Ltd /  Clear Business on Reviews.co.uk  “Absolute scam of a company”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “ABSULOTLY DISCUSTING”
Complaint about Verastar Ltd /  Kinex on Trustpilot “Nothing but trouble since the start”
Complaint about Verastar Ltd /  Woav on Twitter  “how is it possible for your company to offer such poor service”
Complaint about Verastar Ltd /  Kinex on Twitter  “@kinex  reason we left was a catalogue of terrible customer service, rubbish internet & very expensive”
Complaint about Verastar Ltd /  Clear Business on Reviews.co.uk  “Run a MILE away from them”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “They will RUIN you”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “they are sadly very dishonest”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “A proper fraud company”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Kinex customer disservice”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Dreadful company to deal with”
Complaint about Verastar Ltd /  Clear Business on Trustpilot Reviews.co.uk  “Poor broadband internet service provider”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “dont touch this crowd of mafia”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Degraded service provider for Internet”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Their customer service awards are a farce.”
Complaint about Verastar Ltd /  Kinex on Google “most unreliable provider ,unprofessional, and rude staff”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk  “Damien keeps asking for a high ratings”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Worst company in the world”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Will miss sell you anything to get you to agree to sign up”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Here I am again”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Kinex Is Harming Both My Business and My Eyesight”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Absolute shower of s***te!”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “DON’T EVER USE THIS COMPANY. YOU’ll NEVER BE FREE”
Complaint about Verastar Ltd /  Kinex on Trustpilot “Do not use this company”
Complaint about Verastar Ltd /  Woav on Trustpilot  “Truly awful customer service”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “DREADFUL!! Run away....”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “This surely cannot be legal!!”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “They should be BANNED from trading”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Aka VERASTAR limited Take them to the REGULATORS”  Review removed by Trustpilot after Clear Business reported the review
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk  “I don’t recommend kinex at all”
Complaint about Verastar Ltd /  Woav on Trustpilot  “down right criminal practice”
Complaint about Verastar Ltd /  Woav on Trustpilot “service has gone down hill”
*Complaint about Verastar Ltd /  Clear Business on Trustpilot “RUN A MILE AWAY FROM THEM”
*Complaint about Verastar Ltd /  Kinex on Trustpilot  “Shambles! Worst 'provider' there is”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Avoid this company like the plague”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “cheaters and please AVOID this Company”
Complaint about Verastar Ltd on Google  “Rip off con artists”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Don't be fooled by this company”
Complaint about Verastar Ltd /  Kinex on Trustpilot “When setting up with kinex it is like signing with the mob”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “This company needs reporting to trading standards”
Complaint about Verastar Ltd /  Unicom on Trustpilot “Sales lie to get you to sign up”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “seems like a scam to me?”  Review removed by Trustpilot after Unicom reported the review
Complaint about Verastar Ltd /  Unicom on Trustpilot  “WORST COMPANY EVER!! LIES LIES LIES”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Horrible”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “DISGUSTING service”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Very bad experience”
Complaint about Verastar Ltd ? Woav on Google “The WORST company to deal with EVER!!!!”
Complaint about Verastar Ltd /  Unicom on Trustpilot “Avoid this company What a joke”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “This company is a JOKE”
Complaint about Verastar Ltd /  Kinex on Google “AVOID Terrible company”
Complaint about Verastar Ltd /  Kinex on Google  “This is the worst company I have ever used”
Complaint about Verastar Ltd /  Unicom on Google  “Avoid this company. No customer service whatsoever”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Avoid this joke of a company”
Complaint about Verastar Ltd /  Unicom on Trustpilot “It took several months”
Complaint about Verastar Ltd /  Unicom on Trustpilot “Harassment”
Complaint about Verastar Ltd / Clear Business on Reviews.co.uk  “Terrible company avoid at all costs”
Complaint about Verastar Ltd /  Kinex on Trustpilot “On going issues for 4.5 years”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Incompetent?????”
 
Online Complaints in SEPTEMBER 2020
Complaint about Verastar Ltd /  Kinex on Trustpilot  “***DO NOT USE THIS COMPANY***”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Have tried to get through to support” Review Removed / Deleted
Complaint about Verastar Ltd /  Unicom on Google   “the hold times are ridiculous”
Complaint about Verastar Ltd on Twitter  "incompetent service staff”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Just a terrible company. Very aggressive”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “The worst of the worst of the worst”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Kinex blocking me moving to a new energy provider”  Review Removed / Deleted
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “They have worst costumer service!”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Terrible company”  Review Removed / Deleted
Complaint about Verastar Ltd /  Clear Business on Trustpilot “What a shocking company!!!”
Complaint about Verastar Ltd /  Kinex on Trustpilot “very bad company to deal with”
Complaint about Verastar Ltd /  Kinex on Trustpilot   “Simple the worst business I have come across”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “ABSOLUTELY SHOCKING”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Hmm, 5 star reviews or 1 star. Anyone smell a rat?”
Complaint about Verastar Ltd /  Kinex on Trustpilot "Ongoing saga continues"  Review removed by Trustpilot after Kinex reported the review
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Unicom are THE worst company I have ever come across”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Disgusting company with zero customer service!!!”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “JUST PLEASE GO ANYWHERE BUT UNICOM”
Complaint about Verastar Ltd /  Kinex on Trustpilot Sole traders beware
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Terrible company”
Complaint about Verastar Ltd /  Kinex on Trustpilot “Kinex tell lies as well as being a rubbish company”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “The most inept company I have ever had the misfortune to deal with”
Complaint about Verastar Ltd /  Kinex on Trustpilot  Posted by Johnny Man  Review removed by Trustpilot after Kinex reported the review
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Business water prices increasing by 600%”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Worst utility company ever!!”  Review Removed / Deleted
Complaint about Verastar Ltd /  Kinex on Trustpilot  “This company are an absolute shambles”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Terrible service”
Complaint about Verastar Ltd /  Kinex on Trustpilot “Make the right Noises but dont deliver!”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Poor Product, Long Contract”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Dreadful service”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Woeful billing and customer service”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Nuisance Callers!!!”
Complaint about Verastar Ltd /  Kinex on Trustpilot “I HAVE ADVISED YOU OF MY PROBLEM”
Complaint about Verastar Ltd /  Unicom on Trustpilot   “Destroy your business”
Complaint about Verastar Ltd /  Kinex on Trustpilot   “After the last debacle I decided to change”
Complaint about Verastar Ltd /  Kinex on Trustpilot “Problems continuing with this awful company”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Dont even think about this company”
Complaint about Verastar Ltd on Trustpilot  “a utilities company one needs to stay clear from!”
Complaint about Verastar Ltd /  Kinex on Trustpilot “Shocking!!!”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Terrible company to deal with”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “very poor service. Not recommended anyone”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Where do I start ! Joke”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Hell”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Terrible Company”
Complaint about Verastar Ltd / Kinex on Twitter  “Kinex have charged us double for the third month running”
Complaint about Verastar Ltd on Twitter  “Been ripping me off for nearly 2 years”
Complaint about Verastar Ltd /  Unicom on Google  “Not a happy customer”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “CUT OFF FOR 3 DAYS LATE!”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Promises, promises!! That is all you get”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “I regret singing up with Kinex!”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “THEY WILL HUNT YOU DOWN LIKE ROTTWEILERS”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Nightmare to deal with”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Worst customer service I have ever received”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “another dodgy provider”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “The worst”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “I feel so disappointed and frustrated with Unicom”
Complaint about Verastar Ltd /  Unicom on Trustpilot “OMG. Wow.... have just been Bamboozled”
Complaint about Verastar Ltd /  Kinex on Trustpilot “Problems with overcharging for three months”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Take very great care with this company”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “How these guys are in business is unreal”
Complaint about Verastar Ltd /  Unicom on Trustpilot “no internet since 22nd August”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Worst compnay I've ever had to deal with”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Absolutely rubbish customer service”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Connection down again”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Awful service”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “We resent giving Kinex even a one star rating”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Trying to report a line fault and getting no-where!”
Complaint about Verastar Ltd /  Clear Business on Trustpilot   “They will steal your money if they can”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Absolute joke this company”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “They have provided the worst service I have experienced”
Complaint about Verastar Ltd /  Clear Business on Reviews.co.uk  “I really have never been treated like this before”
Complaint about Unicom / Verastar on Trust Mama  STAY AWAY FROM UNICOM FOR YOUR OWN GOOD
Complaint about Unicom / Verastar on Trust Mama  “This is the most disgusting provider I ever met”
Complaint about Kinex / Verastar on Trust Mama  “Avoid these crooks”
Complaint about Clear Business /  Verastar on Trust Mama  “Horrible rip off company!”
Online Complaints in AUGUST 2020
Employee complaint about Verastar on Indeed  "It’s a terrible place to work"
Complaint about Verastar Ltd /  Kinex on Trustpilot  “No Telephone or internet for 10 days”
Employee complaint about Verastar on Glassdoor  "Wish I could give 0 stars"
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “mistake after mistake”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Kinex untrustworthy”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “please do not be fooled by these jokers”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “worst company ever for customer service”
Complaint about Verastar Ltd /  Kinex on Trustpilot Review deleted / removed by Trustpilot  Review removed by Trustpilot after Kinex reported the review
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Very bad customer service”
Employee Review about Verastar on Indeed  “Horrible place to work”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Dreadful to try and leave”
Complaint about Verastar Ltd /  Clear Business on Trustpilot   “DO NOT USE THIS COMPANY”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Worst Utility Provider Ever”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Absolute disgrace”
Complaint about Verastar Ltd /  Clear Business on Reviews.co.uk   “Don't believe any false promises”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk   “Kinex you’re rotten to the core”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Most unprofessional business we have ever dealt with”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Despite unsubscribing”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Customer service is non existant”
Complaint about Verastar Ltd /  Kinex on Trustpilot “My advice is don't use them”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Rubbish Clear Business…”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Unbelievable!”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Worst company”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Rubbish Customer Service”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Horrible service avoid like the plague”
Complaint about Verastar Ltd on Trustpilot  “Repeated cold calls” “Emails to their service desk totally ignored.”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Don't go near them”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Very disappointed with the service”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Do not entertain sales calls from Unicom”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “This company has absolutely no idea”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “extremely disappointing service”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Took out broadband an electricity”
Complaint about Verastar Ltd /  Unicom on Reviews.co.uk  “Just don’t go near them”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Be careful with clear business!”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Had an awful experience with this company”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Kinex is not interested in its existing customers”
Complaint about Verastar Ltd /  Clear Business on Reviews.co.uk  “If I could give them no stars at all, I would”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk  “they have pushed me to the brink”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Awful company”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk  “Do not use this company”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “This company is a joke.”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Absolute joke of a company”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Worst comany out there”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “total lack of customer service”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk  “High prices, wrong invoices, unwanted contract extensions”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Do Not Recommend!”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk  “do not use this company, you will regret it!”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “give Unicom a body swerve”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Terrible company” “avoid at all costs!”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “GREEDY, RIP OFF COMPANY, NO HELP TO MY SMALL BUSINESS!”
Employee Complaint about Verastar Ltd on Glassdoor  “Not great”
Complaint about Verastar Ltd /  Unicom on Google  “Stay away from them!!”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk  “Awful service”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “DO NOT USE THIS COMPANY”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Been charged twice”
Complaint about Verastar Ltd /  Kinex on Trustpilot  Review removed / deleted   Review removed by Trustpilot after Kinex reported the review
Complaint about Verastar Ltd /  Kinex on Trustpilot “Awful service”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk  “Absolutely awful”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “One of the worst company i ever dealt with”
Complaint about Verastar Ltd /  Kinex on Trustpilot “Terrible Company”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk   “Terrible company”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “customer service is so poor”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Stay clear of these cowboys”
Complaint about Verastar Ltd /  Unicom on Reviews.co.uk     “Use BT instead”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk  “absolutely rip of company”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Terrible”
Complaint about Verastar Ltd /  Clear Business on Google “Really bad service, over charging, no communication”
Complaint about Verastar Ltd /  Unicom on Google “Absolute disgraceful company!”
Complaint about Verastar Ltd /  Clear Business on Reviews.co.uk  “RIP off company”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk  “just stay away !!”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk   “there are plenty of better options”
Complaint about Verastar Ltd /  Clear Business on Google  “This company has no sense of customer care”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Billed during lockdown - no water usage!!”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Well well well, once again I’ve been overcharged for my water”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Very bad customer service”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Hounded by Clear Business!”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Pretty terrible service really”
Complaint about Verastar Ltd /  Clear Business on Google  “worst customer service”
Complaint about Verastar Ltd /  Kinex on Trustpilot  "By far the worst telecommunications company ever"  This bad review was removed / deleted
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Complain to Offcom, help to get Kinex closed down!”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “AVOID AVOID LIKE THE PLEAGUE!!”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Harassed by unsolicited sales calls”
Complaint about Verastar Ltd /  Clear Business on Reviews.co.uk  “total pain”
Employee complaint about Verastar on Glassdoor “Not Great”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Nothing but trouble, issues and faults!”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Avoid at all costs”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “PLEASE STAY AWAY from Kinex !!!”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Appalling Admin”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Aggressive sales, poor customer services. overcharged”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “This business treats its customers with utter contempt”
 

 Click HERE to see further large number of online complaints and postings about Verastar Ltd, Unicom, Kinex, Woav, Clear Business, Universal Debt Collection  etc. etc.

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Soon after the Ofcom fine of £200,000 for mis-selling, Universal Utilities T/A Unicom registered a change of name at Company House in October 2015 and they are now known as Verastar Ltd T/A Unicom, Kinex, Woav, Titan Telecom, Clear Business Telecom / Energy / Water etc. etc  Click HERE to see level of complaints about companies under the Verastar Ltd umbrella.  

The purpose of this website is to try to bring together people who are having problems with these companies and we also try to provide information that might be useful to customers having problems.

Emails we receive from customers of Verastar / Unicom / Kinex / Titan / Woav / Clear Business etc will not be published on this site but any correspondence we receive from Verastar Ltd / Unicom / Kinex / Titan / Woav / Clear Business or any other associated companies will be published on this page and the NEWS UPDATE page.  (We have received emails / letters from a director of Verastar Ltd raising his concerns about the contents of this web site and we will publish more details in the near future.)

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We have heard from former Unicom / Verastar customers who owned Company Limited businesses but closed down their business.  They were informed by Verastar / Unicom that in order for termination fees to be waived after they ceased to trade, they would first need to apply to Companies House to have their businesses struck off from the Companies House register.  However, customers then found that as soon as they applied to have their company struck off, Verastar / Unicom raised an objection with Companies House and the voluntary strike off was suspended.  Unicom then continued to follow their normal debt collection procedures for collection of termination fees from the customer with threats of legal action.  If any readers are experiencing this problem, you might find some useful information in this diary blog set up by a former Unicom customer to try and help people who were faced with this situation https://sites.google.com/site/unicomterminationfees/home

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We have heard from many people who cancelled their contracts with Verastar / Unicom / Kinex etc for various reasons such as selling or closing down their businesses or because they allegedly were not provided with the services and prices they were promised.  Unicom then applied demands for early termination fees amounting to three and four figure sums. We have heard from many people have felt harassed and intimidated by Unicom's debt collection practices and who have endured months / years of harassing phone calls, multiple letters with threats of legal action if termination fees are not paid by continuously revised dates, threats of involving the bailiffs, threats of trashing the customers credit ratings and state that credit will be difficult to obtain, threats of having to pay court costs, threats of an attachment of earnings order, threats of a charging order on the sale of property, threats of permanent loss of customer’s business telephone numbers, threats of third party debt order to freeze bank account. 

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Click HERE HERE & HERE to see a few examples of the threatening letters that Verastar send to their customers for collection of termination fees

January 2017 We would like to hear from Verastar customers who may have recently received a letter from 'Universal Debt Collection' similar to the letter below.  

It is worth noting here that Universal Debt Collection  is NOT an external licensed debt collection agency.  It is simply the name that Verastar Ltd have given to their own in-house Credit Control Department to collect debts from companies under their own Verastar Ltd umbrella. Universal Debt Collection is NOT licensed to collect debts AS a debt collector.   Readers who have received letters from 'Universal Debt Collection' might be interested to read about Npower, Wonga and some banks who were investigated for sending letters to their customers from fake debt collection agencies and from fake law firms. Click on the links for more information NPOWER / WONGA /  BANKS  

We have heard from many Verastar Ltd / Unicom customers who have received documents from Verastar / Unicom  that are almost identical to Court Claim Forms / Summons but if there is no Court Stamp, Claim No, Issue Date or Court Address then it is NOT a genuine Court Summons.  In addition, a genuine Court Claim Form would be sent by the Courts, not the company and would contain guidance notes and other forms including a defence form.  Click on the image to see an example of an imitation 'Court Claim Form / Summons' sent by Verastar Ltd to their customers for collection of termination fees.  This CAB link HERE explains court procedure and states "If the court's official stamp isn't on the claim form, the person you owe money to might be trying to get you to pay them back by pretending to send you court papers.  This could count as harassment by your creditor and might be against the law. You should get advice about what to do.'  

Click HERE for more information about termination fees and the debt collection practices of Verastar / Unicom / Kinex / Titan Telecom etc

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We have set up a 'support group' where people having problems with Verastar / Unicom / Kinex / Titan Telecom can contact others to share experiences and help and support each other. Please contact us at contact@unicom-complaints.co.uk if you would like details of how to join our group. 

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HOW TO COMPLAIN

If you believe you were mis-sold a service but are unable to resolve your dispute with the Verastar complaints procedure, you can complain to Ofcom via this link  https://ofcomforms.secure.force.com/formentry/SitesFormCCTSwitchedWithoutPermission

Why it pays to complain via Twitter  http://www.bbc.co.uk/news/business-27381699

Sick of nuisance calls? Report them to the ICO  https://ico.org.uk/concerns/marketing/

How one man took matters into his own hands to stop unwanted cold sales calls  http://www.saynotocoldcalls.com/index.html

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Disclaimer:  Any suggestions given on this site are our opinions and not a substitute for legal advice from a solicitor or an organization like Citizens Advice.