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Verastar includes Unicom, Kinex, Clear Business, Woav, Universal Debt Collection, Insurance Octopus etc etc

Click HERE to see thousands of customer complaints about Verastar Ltd 

(Google reviews appear to have deleted all the bad reviews about Kinex / Verastar with no explanation) See HERE

Click HERE to see hundreds of employee complaints and warnings about working for Verastar Ltd 

Click HERE to see when aggrieved Verastar customers made news in the media.

It would appear that Verastar have now appointed Credit Style Ltd also known as as CST Law to collect historic termination fees.  Any readers who have received a letter from Credit Style or CST Law might be interested to read their Trustpilot reviews HERE

Verastar includes Unicom, Clear Business, Kinex, Woav, Universal Debt Collection etc etc

HOW TO COMPLAIN TO OFCOM

If you believe you were mis-sold a service but are unable to resolve your dispute with the company's complaints procedure, you can complain to Ofcom via this link   https://ofcomforms.secure.force.com/formentry/SitesFormCCTSwitchedWithoutPermission

REVIEWS OF THE WEEK ABOUT THE VERASTAR GROUP

Unicom-complaints.co.uk

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Clear Business / Verastar

“Stay clear of these cowboys”

Click on image to enlarge Clear Business review

Kinex / Verastar

“Terrible company”

 Click on image to enlarge Kinex Review

Unicom / Verastar

“Exceptionally Poor Service”

 Click on image to enlarge Unicom Review

 

11 September 2020 - Peter's Trustpilot reviews about Kinex / Verastar - the before and the after.  If only Peter knew then what he knows now.

Click image to enlarge or see online Trustpilot review HERE

Click image to enlarge or see online Trustpilot review HERE

 

The 5* Trustpilot reviews about Verastar suddenly surged in April 2020.  Could it be because Verastar are offering a £500 prize draw / holiday for Trustpilot reviews?

The Verastar group includes Unicom, Kinex, Clear Business etc etc

Click image above to enter £500 prize draw for Unicom review

Click image above to enter £500 prize draw for Kinex review

Click image above to enter £500 prize draw for Clear Business review

 

Click image above

 

We have recently heard from quite a few Verastar Ltd customers who claim they were unaware that Verastar Ltd had taken legal court action against them for collection of historic termination fees dating as far back as 2012 and only realised this when customers had an unexpected visit from the bailiffs.

Please contact us on  contact@unicom-complaints.co.uk if any readers have had this experience

Verastar includes Unicom, Clear Business, Kinex, Woav, Universal Debt Collection etc etc

 

The Consumer Council for Water (CCW) deal with water and sewerage complaints for England and Wales  www.ccwater.org.uk

In February 2020 CCW announced that 'Clear Business Water and Water Plus remained among the worst performers’

 

NEWS UPDATE APRIL 2020 

Following customer complaints, the  Scottish Public Services Ombudsman (SPSO) have again Investigated Clear Business / Verastar

The SPSO Investigation Officer has made the following statement:-

“I have decided to issue a public report on Mr C's complaint because the failings identified in CBW's [Clear Business Water’s] handling of the case represented both a significant injustice to Mr C and are a matter of public interest.”

Click below to see summary of the Investigation report

   Clear Business / Verastar also trade under the brand names of Clear Business Water, Kinex, Unicom, Woav, Universal Debt Collection, Sinq Power etc etc

 

IMPORTANT PLEASE NOTE  This web site is NOT owned by Unicom Telecom who changed their name to Verastar Ltd t/a Unicom, Kinex, Clear Business etc in October 2015 a few weeks after Ofcom fined Unicom £200,000 for mis-selling. 

This web site (unicom-complaints.co.uk) was set up by former Unicom customers to provide information help and support to customers of Verastar, Unicom, Kinex,  Titan Telecom,  Woav,  Clear Business, Universal Debt Collection etc who have followed the company's complaints procedure but failed to find a resolution.   

If you are here by mistake and wish to contact any of the Verastar Ltd companies which includes Unicom, Kinex, Clear Business, Universal Debt Collection, Woav, Marble, Economy Gas, Insurance Octopus, 118777 and many other trading names,  details can be found on Verastar's own web site 'verastar.co.uk'  or 'switchingon.com'

 

 

We have heard from many Unicom / Kinex / Clear Business / Verastar Ltd customers who have received genuine Court Claim Forms from 'Direct Collection Bailiffs Ltd (DCBL) @DCBL_UK  to collect historic termination fees on behalf of Verastar Ltd but we believe that some of these demands may be disputable and defensible in court if customers had closed down their businesses

Unicom Verastar’s own Terms and Conditions Clause 13.2 C states “You may terminate the Contract:” “if you cease business;” 

https://switchingon.com/wp-content/uploads/2019/08/Unicom-Combined-Telecoms-terms-and-conditions_June-19-1.pdf

This clause is included in both the written and the verbal contracts but despite this clause, Unicom / Verastar have enlisted Direct Collection Bailiffs to take court action to collect historic termination fees from customers who closed down their businesses many years ago

If you have received notices from DCBL / Verastar Ltd with threats of legal action, please take immediate legal advice and contact us for more information

(DCBL is featured in the Channel 5 TV series Can’t Pay? We’ll Take It Away!)

Examples of what customers have experienced since Unicom / Verastar enlisted Direct Collections Bailiffs to collect historic termination fees on Verastar's behalf.

Click on images below to enlarge

 

Verastar Ltd were originally known as Universal Utilities t/a Unicom but they changed their name to Verastar a few weeks after Ofcom fined them £200,000 for miss-selling.  They now have multiple trading names and have had multiple associated companies

Verastaruk Switchingon.com Synotio Business Communications
Kinex Economy Gas Titan Telecom
Unicom Crown Telecom Elite Calls
Clear Business Business Comms Solutions Sunstone
Clear Business Water The Insurance Octopus Optimum Calls
Universal Debt Collection The Media Octopus Aquaflow
Woav OVO Energy’s commercial customers Premier Calls
Sinq Power Aimera Little N Large insurance
118777 Aurora Telecom  

 

NEWS UPDATE 10 DECEMBER 2019

A recent legal challenge has proven a Verastar employee was sporadically paid less than minimum wage, illegally opted out of a statutory pension scheme and arbitrarily fined for events outside of their control. If you work or have worked for Verastar and if you feel you have been similarly affected please contact  alex@avplaw.co.uk  or visit  http://avplaw.co.uk

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Click HERE for information about parliamentary debate raised by John Healey MP  to tell the story of his 70-year-old constituent who  was left with a £3,500 bill from Unicom / Verastar Ltd 

Click HERE for several links to online blogs about Unicom / Verastar Ltd

 

Kinex / Verastar Reviews   

 It is up to consumers to decide which review site they think Kinex / Verastar has the more realistic rating scores and reviews

Reviews .co .uk  
  • Kinex / Verastar has a rating score of BAD on reviews.co.uk and is recommended only by 2%

 

Click to enlarge

Google Reviews 
  • Kinex / Verastar has a rating score of BAD on Google reviews and scores 1.4 out of 5

(Google Reviews appear to have deleted most reviews about Kinex / Verastar with no explanation)

 

Click to enlarge

Trustpilot Reviews
  • Kinex / Verastar subscribes to the Trustpilot paid business services
  • Kinex / Verastar 'regularly asks their customers for reviews'
  • Kinex / Verastar 'sometimes offers incentives to its customers to leave reviews on Trustpilot'
  • Trustpilot have removed 85 negative reviews about Kinex in the last 12 months (Jan 7 2020)
  • Trustpilot have removed 0 (zero) positive reviews about Kinex in the last 12 months
  • Verastar Ltd and Trustpilot are both owned by the same company Vitruvian Partners 
  • Kinex / Verastar has a rating score of GREAT on Trustpilot and scores 4 out of 5

Click to enlarge

 

Can you trust Trustpilot? – 9 million reviews studied. 

‘I studied 9 million reviews left for 198,000 businesses on the Trustpilot UK website to reveal how companies deceive consumers by manipulating their reviews on Trustpilot.’

  Click HERE to see study by Richman SEO Training

Disclaimer: These are our opinions and not a substitute for legal advice from a solicitor or an organization like Citizens Advice.   

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WHY HAVE GOOGLE REVIEWS REMOVED / DELETED MOST OF THE REVIEWS ABOUT KINEX, CLEAR BUSINESS & UNICOM?

Online Complaints in SEPTEMBER 2020
Complaint about Verastar Ltd /  Kinex on Trustpilot Sole traders beware
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Terrible company”
Complaint about Verastar Ltd /  Kinex on Trustpilot “Kinex tell lies as well as being a rubbish company”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “The most inept company I have ever had the misfortune to deal with”
Complaint about Verastar Ltd /  Kinex on Trustpilot  Posted by Johnny Man  Review removed by Trustpilot after Kinex reported the review
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Business water prices increasing by 600%”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Worst utility company ever!!”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “This company are an absolute shambles”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Terrible service”
Complaint about Verastar Ltd /  Kinex on Trustpilot “Make the right Noises but dont deliver!”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Poor Product, Long Contract”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Dreadful service”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Woeful billing and customer service”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Nuisance Callers!!!”
Complaint about Verastar Ltd /  Kinex on Trustpilot “I HAVE ADVISED YOU OF MY PROBLEM”
Complaint about Verastar Ltd /  Unicom on Trustpilot   “Destroy your business”
Complaint about Verastar Ltd /  Kinex on Trustpilot   “After the last debacle I decided to change”
Complaint about Verastar Ltd /  Kinex on Trustpilot “Problems continuing with this awful company”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Dont even think about this company”
Complaint about Verastar Ltd on Trustpilot  “a utilities company one needs to stay clear from!”
Complaint about Verastar Ltd /  Kinex on Trustpilot “Shocking!!!”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Terrible company to deal with”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “very poor service. Not recommended anyone”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Where do I start ! Joke”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Hell”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Terrible Company”
Complaint about Verastar Ltd / Kinex on Twitter  “Kinex have charged us double for the third month running”
Complaint about Verastar Ltd on Twitter  “Been ripping me off for nearly 2 years”
Complaint about Verastar Ltd /  Unicom on Google  “Not a happy customer”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “CUT OFF FOR 3 DAYS LATE!”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Promises, promises!! That is all you get”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “I regret singing up with Kinex!”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “THEY WILL HUNT YOU DOWN LIKE ROTTWEILERS”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Nightmare to deal with”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Worst customer service I have ever received”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “another dodgy provider”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “The worst”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “I feel so disappointed and frustrated with Unicom”
Complaint about Verastar Ltd /  Unicom on Trustpilot “OMG. Wow.... have just been Bamboozled”
Complaint about Verastar Ltd /  Kinex on Trustpilot “Problems with overcharging for three months”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Take very great care with this company”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “How these guys are in business is unreal”
Complaint about Verastar Ltd /  Unicom on Trustpilot “no internet since 22nd August”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Worst compnay I've ever had to deal with”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Absolutely rubbish customer service”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Connection down again”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Awful service”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “We resent giving Kinex even a one star rating”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Trying to report a line fault and getting no-where!”
Complaint about Verastar Ltd /  Clear Business on Trustpilot   “They will steal your money if they can”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Absolute joke this company”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “They have provided the worst service I have experienced”
Complaint about Verastar Ltd /  Clear Business on Reviews.co.uk  “I really have never been treated like this before”
Complaint about Unicom / Verastar on Trust Mama  STAY AWAY FROM UNICOM FOR YOUR OWN GOOD
Complaint about Unicom / Verastar on Trust Mama  “This is the most disgusting provider I ever met”
Complaint about Kinex / Verastar on Trust Mama  “Avoid these crooks”
Complaint about Clear Business /  Verastar on Trust Mama  “Horrible rip off company!”
Online Complaints in AUGUST 2020
Employee complaint about Verastar on Indeed  "It’s a terrible place to work"
Complaint about Verastar Ltd /  Kinex on Trustpilot  “No Telephone or internet for 10 days”
Employee complaint about Verastar on Glassdoor  "Wish I could give 0 stars"
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “mistake after mistake”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Kinex untrustworthy”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “please do not be fooled by these jokers”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “worst company ever for customer service”
Complaint about Verastar Ltd /  Kinex on Trustpilot Review deleted / removed by Trustpilot  Review removed by Trustpilot after Kinex reported the review
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Very bad customer service”
Employee Review about Verastar on Indeed  “Horrible place to work”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Dreadful to try and leave”
Complaint about Verastar Ltd /  Clear Business on Trustpilot   “DO NOT USE THIS COMPANY”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Worst Utility Provider Ever”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Absolute disgrace”
Complaint about Verastar Ltd /  Clear Business on Reviews.co.uk   “Don't believe any false promises”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk   “Kinex you’re rotten to the core”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Most unprofessional business we have ever dealt with”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Despite unsubscribing”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Customer service is non existant”
Complaint about Verastar Ltd /  Kinex on Trustpilot “My advice is don't use them”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Rubbish Clear Business…”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Unbelievable!”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Worst company”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Rubbish Customer Service”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Horrible service avoid like the plague”
Complaint about Verastar Ltd on Trustpilot  “Repeated cold calls” “Emails to their service desk totally ignored.”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Don't go near them”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Very disappointed with the service”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Do not entertain sales calls from Unicom”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “This company has absolutely no idea”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “extremely disappointing service”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Took out broadband an electricity”
Complaint about Verastar Ltd /  Unicom on Reviews.co.uk  “Just don’t go near them”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Be careful with clear business!”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Had an awful experience with this company”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Kinex is not interested in its existing customers”
Complaint about Verastar Ltd /  Clear Business on Reviews.co.uk  “If I could give them no stars at all, I would”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk  “they have pushed me to the brink”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Awful company”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk  “Do not use this company”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “This company is a joke.”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Absolute joke of a company”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Worst comany out there”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “total lack of customer service”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk  “High prices, wrong invoices, unwanted contract extensions”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Do Not Recommend!”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk  “do not use this company, you will regret it!”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “give Unicom a body swerve”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Terrible company” “avoid at all costs!”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “GREEDY, RIP OFF COMPANY, NO HELP TO MY SMALL BUSINESS!”
Employee Complaint about Verastar Ltd on Glassdoor  “Not great”
Complaint about Verastar Ltd /  Unicom on Google  “Stay away from them!!”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk  “Awful service”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “DO NOT USE THIS COMPANY”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Been charged twice”
Complaint about Verastar Ltd /  Kinex on Trustpilot  Review removed / deleted   Review removed by Trustpilot after Kinex reported the review
Complaint about Verastar Ltd /  Kinex on Trustpilot “Awful service”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk  “Absolutely awful”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “One of the worst company i ever dealt with”
Complaint about Verastar Ltd /  Kinex on Trustpilot “Terrible Company”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk   “Terrible company”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “customer service is so poor”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Stay clear of these cowboys”
Complaint about Verastar Ltd /  Unicom on Reviews.co.uk     “Use BT instead”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk  “absolutely rip of company”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Terrible”
Complaint about Verastar Ltd /  Clear Business on Google “Really bad service, over charging, no communication”
Complaint about Verastar Ltd /  Unicom on Google “Absolute disgraceful company!”
Complaint about Verastar Ltd /  Clear Business on Reviews.co.uk  “RIP off company”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk  “just stay away !!”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk   “there are plenty of better options”
Complaint about Verastar Ltd /  Clear Business on Google  “This company has no sense of customer care”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Billed during lockdown - no water usage!!”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Well well well, once again I’ve been overcharged for my water”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Very bad customer service”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Hounded by Clear Business!”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Pretty terrible service really”
Complaint about Verastar Ltd /  Clear Business on Google  “worst customer service”
Complaint about Verastar Ltd /  Kinex on Trustpilot  "By far the worst telecommunications company ever"  This bad review was removed / deleted
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Complain to Offcom, help to get Kinex closed down!”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “AVOID AVOID LIKE THE PLEAGUE!!”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Harassed by unsolicited sales calls”
Complaint about Verastar Ltd /  Clear Business on Reviews.co.uk  “total pain”
Employee complaint about Verastar on Glassdoor “Not Great”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Nothing but trouble, issues and faults!”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Avoid at all costs”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “PLEASE STAY AWAY from Kinex !!!”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Appalling Admin”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Aggressive sales, poor customer services. overcharged”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “This business treats its customers with utter contempt”
 
Online Complaints in JULY 2020
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Worst Internet Provider”
Complaint about Verastar Ltd /  Clear Business on Google  “Worst company by far to ever go with”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Clear Business gets it wrong YET again!!!”
Complaint about Verastar Ltd /  Clear Business on Google  “recipe for disaster for the client”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Very poor customer service”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Crap service for business”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “A large sum of money has been taken out of my account”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Never, don't do it.........”
Employee review about Verastar on Glassdoor  “Managers ignored racist staff comments”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Absolute shambles of a company”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk  “Shoddy outfit. Representatives cannot be believed”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “my advice don't go anywhere near them”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “appalling level of service”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Worst Company Out There”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Exceptionally Poor Service”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  ”You would be better advised to catch a deadly virus”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  ”DO NOT DEAL WITH THESE PEOPLE”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  ”Chaos Rules”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  ”What a shambles”
Complaint about Verastar Ltd /  Kinex on Twitter  ”Kinex telecoms - the very definition of incompetence and dreadful customer service.”
Complaint about Verastar Ltd on Twitter  “@verastar  you must be one of the most incompetent service providers to small business.”
Complaint about Verastar Ltd /  Kinex on Trustpilot “KINEX ILLEGALLY TOOK OVER MY ACCOUNT”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “I definitely would NOT recommend this company”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Disappointed and Frustrated Customer”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  "THE WORST WATER SUPPLIER IN THE UK!!!!"
Employee review about Verastar on Indeed  "Great People, Bad Company”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “don't say yes to a contract till you fully understand it”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Not for me. Much better deals and service elsewhere”
Complaint about Verastar Ltd /  Kinex on Trustpilot “Repeatedly poor service”
Complaint about Verastar Ltd /  Clear Business on Google  “This company is the worst”
Employee review about Verastar / Kinex  "Bad work athmosphere”
Complaint about Verastar Ltd /  Kinex on Trustpilot  "utterly mislead me"  This bad review was removed / deleted
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Appalling company”
Complaint about Verastar Ltd on Trustpilot “still waiting verastar for a response”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “You couldn't make this up!”  
Complaint about Verastar Ltd /  Kinex on Trustpilot  “THE MOST DISPICABLE COMPNY OUT THERE”  This bad review was removed / deleted
Employee complaint about working for Verastar on Indeed  “Avoid working here” “It messed with my mental health being here”
Complaint about Verastar Ltd /  Unicom Reviews.co.uk  “shocking complaints matter”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Probably the worst company in the uk!” 
Complaint about Verastar Ltd /  Kinex on Trustpilot “By far the worst telecommunications company ever”  This bad review was removed / deleted
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Avoid at all cost”
Complaint about Verastar Ltd /  Kinex on Who-called-me  The tel no 01157 629985 appears to be Kinex / Verastar and has been searched 22,840 times to date on who-called-me and is listed as ‘dangerous’
Complaint about Verastar Ltd on Trustpilot  “Absolutley vile company linked with kinex”
Complaint about Verastar Ltd /  Unicom Reviews.co.uk  “Pushy wideboys”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk  “If you think the service as a customer is bad try leaving them”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Unicom/Verastar , bad company beware”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Dishonest, incompetent,pushy”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Rubbish company”
Complaint about Verastar Ltd on Trustpilot  “If I could rate 0 I would disgusting”   
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Still disgusted and going to the media…”  This bad review was removed / deleted
Complaint about Verastar Ltd /  Kinex on Trustpilot “Stay away”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Do not use this cowboy outfit”  This bad review was removed / deleted
Complaint about Verastar Ltd /  Kinex on Trustpilot  “DO NOT BE FOOLED”
Complaint about Verastar Ltd /  Kinex on Trustpilot “STAY AWAY!!!”  This bad review was removed / deleted
Complaint about Verastar Ltd /  Kinex on Trustpilot  disgusted chasing me for a debt i do not owe This bad review was removed / deleted
Complaint about Verastar Ltd on Trustpilot “Disgusted and threatened”   This bad review was removed / deleted
Complaint about Verastar Ltd /  Clear Business on Trustpilot “The 5 star reviews on here are like the company a complete sham”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Nearly all the positive reviews are fake!”
Complaint about Verastar Ltd /  Unicom on Trustpilot “Very Poor customer relations”
Complaint about Verastar Ltd /  Unicom on Google  “The devils own this venue”
 
Online Complaints in JUNE 2020
Complaint about Verastar Ltd /  Kinex on Google  “Absolutely unacceptable...”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Can't do 0 stars”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Avoid avoid avoid”
Complaint about Verastar Ltd /  Unicom on Trustpilot “No-one is answering the phones”
Complaint about Verastar Ltd /  Kinex on Google  “Absolutely worst broadband”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “follow up letters misleading at best”
Employee complaint about Verastar on Indeed “Stressful Cattlemarket” 
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Worst company ever”
Complaint about Verastar Ltd /  Kinex on Trustpilot  "Please don't fall for their trap"   This bad review about Kinex was taken offline / removed / hidden from view / deleted by Trustpilot after Kinex reported the review and claimed 'Kinex reported this review for breaching of Trustpilot guidelines'
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Absolute joke of a company”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “utterly mislead me”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “this company is utter garbage”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “would not use them in the future”
Complaint about Verastar Ltd /  Unicom on Trustpilot “Unicom support is none existant”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “worst company ever..”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Harassed by Call Centre”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Absolute shambles of a company”
Employee review about Verastar on Google  “I've worked for this company for a while”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “KINEX energy One of the WORST”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Mis-sold and fobbed off …”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Unfortunately have to Put I star”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Ruthless predator of tiny businesses? You decide...”
Complaint about Verastar Ltd /  Clear Business on Google “I had the misfortune of signing an internet contract with them”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “flaky miscreants apart from lying”
Complaint about Verastar Ltd /  Unicom on Trustpilot “Worst decision we ever made”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “I do not recommend this company”
Complaint about Verastar Ltd /  Unicom on Google  “Agreed you should stay clear”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “DONT TRUST THIS COMPANEY”
Complaint about Verastar Ltd /  Kinex on Trustpilot “Kinex shouldn't sell things they can't provide”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Shabby service and poor communication”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Hard sell, poor knowledge, very poor customer service”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Worst company”  This bad review was removed / deleted
Complaint about Verastar Ltd /  Clear Business on Trustpilot  ”Absolutely appalling service”
Complaint about Verastar Ltd /  Kinex on Google ”If I could put 0 I would” This bad review was removed / deleted
Complaint about Verastar Ltd /  Clear Business on Google  ”Once they get their claws into you  difficult to get away”
Complaint about Verastar Ltd /  Kinex on Trustpilot  ”Shocking buisness”
Complaint about Verastar Ltd /  Clear Business on Trustpilot ”Absolutely fed up”
Complaint about Verastar Ltd /  Kinex on Trustpilot  ”DONT USE THIS COMPANY!!!!!”
Complaint about Verastar Ltd /  Kinex on Google  ”most unprofessional company ever”   This bad review was removed / deleted
Complaint about Verastar Ltd /  Kinex on Trustpilot ”This company do not know what customer service is”
Complaint about Verastar Ltd /  Kinex on Trustpilot  ”Hit & Miss”
Complaint about Verastar Ltd /  Clear Business on Google  ”Been absolutely no help through this pandemic!!”
Employee review about Verastar / Kinex  ”Avoid at all cost” "AVOID BIRMINGHAM OFFICE bunch of idots”
Complaint about Verastar Ltd /  Kinex on Trustpilot  ”Terrible service for broadband”
Complaint about Verastar Ltd /  Clear Business on Twitter  ”Word of advice: don’t use Clear Business”
Complaint about Verastar Ltd /  Clear Business on Google  ”I’ve had issues with this company”
Complaint about Verastar Ltd /  Kinex on Trustpilot  ”This company is SHOCKING!!”
Complaint about Verastar Ltd /  Clear Business on Trustpilot ”Underhand”

 Click HERE to see further large number of online complaints and postings about Verastar Ltd, Unicom, Kinex, Woav, Clear Business, Universal Debt Collection  etc. etc.

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Soon after the Ofcom fine of £200,000 for mis-selling, Universal Utilities T/A Unicom registered a change of name at Company House in October 2015 and they are now known as Verastar Ltd T/A Unicom, Kinex, Woav, Titan Telecom, Clear Business Telecom / Energy / Water etc. etc  Click HERE to see level of complaints about companies under the Verastar Ltd umbrella.  

The purpose of this website is to try to bring together people who are having problems with these companies and we also try to provide information that might be useful to customers having problems.

Emails we receive from customers of Verastar / Unicom / Kinex / Titan / Woav / Clear Business etc will not be published on this site but any correspondence we receive from Verastar Ltd / Unicom / Kinex / Titan / Woav / Clear Business or any other associated companies will be published on this page and the NEWS UPDATE page.  (We have received emails / letters from a director of Verastar Ltd raising his concerns about the contents of this web site and we will publish more details in the near future.)

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We have heard from former Unicom / Verastar customers who owned Company Limited businesses but closed down their business.  They were informed by Verastar / Unicom that in order for termination fees to be waived after they ceased to trade, they would first need to apply to Companies House to have their businesses struck off from the Companies House register.  However, customers then found that as soon as they applied to have their company struck off, Verastar / Unicom raised an objection with Companies House and the voluntary strike off was suspended.  Unicom then continued to follow their normal debt collection procedures for collection of termination fees from the customer with threats of legal action.  If any readers are experiencing this problem, you might find some useful information in this diary blog set up by a former Unicom customer to try and help people who were faced with this situation https://sites.google.com/site/unicomterminationfees/home

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We have heard from many people who cancelled their contracts with Verastar / Unicom / Kinex etc for various reasons such as selling or closing down their businesses or because they allegedly were not provided with the services and prices they were promised.  Unicom then applied demands for early termination fees amounting to three and four figure sums. We have heard from many people have felt harassed and intimidated by Unicom's debt collection practices and who have endured months / years of harassing phone calls, multiple letters with threats of legal action if termination fees are not paid by continuously revised dates, threats of involving the bailiffs, threats of trashing the customers credit ratings and state that credit will be difficult to obtain, threats of having to pay court costs, threats of an attachment of earnings order, threats of a charging order on the sale of property, threats of permanent loss of customer’s business telephone numbers, threats of third party debt order to freeze bank account. 

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Click HERE HERE & HERE to see a few examples of the threatening letters that Verastar send to their customers for collection of termination fees

January 2017 We would like to hear from Verastar customers who may have recently received a letter from 'Universal Debt Collection' similar to the letter below.  

It is worth noting here that Universal Debt Collection  is NOT an external licensed debt collection agency.  It is simply the name that Verastar Ltd have given to their own in-house Credit Control Department to collect debts from companies under their own Verastar Ltd umbrella. Universal Debt Collection is NOT licensed to collect debts AS a debt collector.   Readers who have received letters from 'Universal Debt Collection' might be interested to read about Npower, Wonga and some banks who were investigated for sending letters to their customers from fake debt collection agencies and from fake law firms. Click on the links for more information NPOWER / WONGA /  BANKS  

We have heard from many Verastar Ltd / Unicom customers who have received documents from Verastar / Unicom  that are almost identical to Court Claim Forms / Summons but if there is no Court Stamp, Claim No, Issue Date or Court Address then it is NOT a genuine Court Summons.  In addition, a genuine Court Claim Form would be sent by the Courts, not the company and would contain guidance notes and other forms including a defence form.  Click on the image to see an example of an imitation 'Court Claim Form / Summons' sent by Verastar Ltd to their customers for collection of termination fees.  This CAB link HERE explains court procedure and states "If the court's official stamp isn't on the claim form, the person you owe money to might be trying to get you to pay them back by pretending to send you court papers.  This could count as harassment by your creditor and might be against the law. You should get advice about what to do.'  

Click HERE for more information about termination fees and the debt collection practices of Verastar / Unicom / Kinex / Titan Telecom etc

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We have set up a 'support group' where people having problems with Verastar / Unicom / Kinex / Titan Telecom can contact others to share experiences and help and support each other. Please contact us at contact@unicom-complaints.co.uk if you would like details of how to join our group. 

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HOW TO COMPLAIN

If you believe you were mis-sold a service but are unable to resolve your dispute with the Verastar complaints procedure, you can complain to Ofcom via this link  https://ofcomforms.secure.force.com/formentry/SitesFormCCTSwitchedWithoutPermission

Why it pays to complain via Twitter  http://www.bbc.co.uk/news/business-27381699

Sick of nuisance calls? Report them to the ICO  https://ico.org.uk/concerns/marketing/

How one man took matters into his own hands to stop unwanted cold sales calls  http://www.saynotocoldcalls.com/index.html

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Disclaimer:  Any suggestions given on this site are our opinions and not a substitute for legal advice from a solicitor or an organization like Citizens Advice.