unicom-complaints.co.uk

CLICK HERE TO SEE LIST OF ALMOST 3,000 (three thousand) COMPLAINTS ABOUT THE VERASTAR LTD COMPANIES WHICH INCLUDES UNICOM, KINEX, CLEAR BUSINESS, UNIVERSAL DEBT COLLECTION ETC. ETC. 

 

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Unicom-complaints HOME PAGE

We would like to hear from any Verastar Ltd customers which includes Kinex, Unicom, Clear Business, Woav etc etc who are disputing termination fees and who have received a letter threatening a 'SITE VISIT' from Verastar's own 'Investigation Officers' to 'conduct a customer site investigation' and to 'collect evidence' or  if any customers have actually had a 'site visit'.  (See example of letter below)  contact@unicom-complaints.co.uk

(Click to enlarge)

It may reassure customers who have received these letters to know that Verastar's ‘Investigation Officers’ have no powers of entry whatsoever. Power of entry applies to registered bailiffs with a court judgment and Verastar's 'Investigation Officers' are NOT bailiffs. Verastar send these letters  by recorded signed for delivery, possibly to give them a more official appearance.  See this Citizen’s Advice site for information

It may also reassure customers who are disputing termination fees to know that 'Universal Debt Collection' is NOT an external licensed debt collection agency but is simply a part of Verastar themselves.  Universal Debt Collection is not licensed to collect debt AS a debt collector.

Another practice that Verastar apply as part of their debt collection procedures is to send customers a document that is almost identical to Court Claim Forms / Summons but are NOT genuine court papers.  Again, it might reassure customers who receive these 'Claim Forms' that if there is no official court stamp, no Claim Number, no Issue Date or no Court Address then it is NOT a genuine court summons document.  See this Citizens Advice site for more information

See example of a 'pretend' claim form below.

Click to enlarge

 

 

Disclaimer: These are our opinions and not a substitute for legal advice from a solicitor or an organization like Citizens Advice.  

IMPORTANT PLEASE NOTE  This web site is NOT owned by Unicom Telecom who changed their name to Verastar Ltd t/a Unicom, Kinex etc in October 2015 a few weeks after Ofcom fined Unicom £200,000 for mis-selling. 

If you are here by mistake and wish to contact any of the Verastar Ltd companies which includes Unicom, Kinex, Clear Business, Universal Debt Collection, Titan, Woav, Marble, Economy Gas, Insurance Octopus and many other trading names,  details can be found on Verastar's own web site 'verastar.co.uk' or 'switchingon.com'

This web site (unicom-complaints.co.uk) was set up by former Unicom customers to provide information help and support to customers of Verastar, Unicom, Kinex,  Titan Telecom,  Woav,  Clear Business, Universal Debt Collection etc who have followed the company's complaints procedure but failed to find a resolution.

Click HERE to see list of almost 3,000 links to complaints and reports about companies associated with Verastar Ltd including Unicom, Kinex, Titan, Woav, Universal Debt Collection, Clear Business etc. etc.  (Note the number of deleted reviews and comments) It is interesting how many Verastar reviews have been deleted because 'the review contains defamatory language')

Click HERE for several links to online blogs about Unicom / Verastar Ltd

Click HERE to hear reports about Unicom on BBC Radio 4 'You & Yours' consumer programme.

Click HERE for information about parliamentary debate raised by John Healey MP  to tell the story of his 70-year-old constituent who  was left with a £3,500 bill from Unicom / Verastar Ltd

Click HERE to read reviews about working for Verastar Ltd, Unicom, Kinex, Clear Business from unhappy employees such as the review below

Employee complaint about  Verastar Ltd on Glassdoor  “we're all being forced to write positive reviews and getting bullied”

 

 

RECENT COMPLAINTS ABOUT VERASTAR COMPANIES POSTED ONLINE IN JANUARY 2019
Complaint about  Verastar Ltd t/a Clear Business on Trustpilot  “Shady”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  "SCAMMERS!!!” 
Complaint about  Verastar Ltd t/a Clear Business on Google  “To all customers  pls avoids this company absolutely disgusting serives”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot “3 years of absolute hell!!!” This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review and claimed that 'This review contains defamatory language'  
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk   "HAVE NOTHING TO DO WITH THIS OUTFIT!!!”
Complaint about  Verastar Ltd t/a Clear Business on Trustpilot  “Where to start”
Employee complaint about  Verastar Ltd t/a Kinex on Indeed  “Waste of time”
Complaint about  Verastar Ltd t/a Clear Business on Trustpilot “Absolutely awful company”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot “If I could give this company a -5* review i would possibly the worst company on the planet”
Complaint about  Verastar Ltd t/a Clear Business on Google  “RUBBISH..!!! OVERCHARGED BILL  NO SUPPORT THIRD CLASS SERVICE”
Complaint about  Verastar Ltd t/a Kinex on Google  Complaint about  Verastar Ltd t/a Kinex on Trustpilot
Complaint about  Verastar Ltd t/a Kinex on Trustpilot “Would not recommend this company to anyone”
Complaint about  Verastar Ltd t/a Clear Business on Google  “Awful - unorganised - paid in full annually in advance and then chased montly for money not owed - AVOID”
Complaint about  Verastar Ltd t/a Kinex on Google  “Worst service ever, nothing promised is delivered”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Worst provider ever Promised us it would be cheaper, it’s not”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “If i could give them no stars i would”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “WORST BROADBAND EVER - AVOID”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “AVOID AVOID AVOID”
Complaint about  Verastar Ltd t/a Clear Business on Trustpilot  “NIGHTMARE SWITCH OVER” This bad review about Clear Business was taken offline / removed / deleted by Trustpilot after Clear Business reported the review and claimed that ‘This review contains defamatory language.’
Complaint about  Verastar Ltd t/a Clear Business on Trustpilot  “Been left without broadband and telephone line since 20th dec”
Complaint about  Verastar Ltd t/a Clear Business on Google  “Awful awful service!”
Complaint about  Verastar Ltd t/a Clear Business on Trustpilot  “v hard to move your line or cancel your contract never tell contract end date”
Complaint about  Verastar Ltd t/a Kinex on Twitter   “@kinexuk such terrible service. Can’t find the fault so your resolution is to suggest I “go to another provider”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk    “Everything went wrong. The worst thing I ever did was to sign up with this band of rogues.”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “very bad experience”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Really not impressed at the moment!”
Complaint about  Verastar Ltd t/a Kinex on Google  ‘Sick of getting repeat phone calls from this company’
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “The sales team blatantly lie to customers”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review and claimed that 'This review contains defamatory language'
Complaint about  Verastar Ltd t/a Clear Business on Trustpilot  “Not Great Cuustomer service”
Complaint about  Verastar Ltd t/a Clear Business on Trustpilot  “Incorrect billing, uninformed customer service. Avoid at all costs.”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot “NOT HAPPY!!!” “Bad experience!”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “They cold called and a meeting was set up”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review and claimed that ‘This reviewer has not had a genuine service experience.’  
Employee complaint about  Verastar Ltd t/a Kinex on Glassdoor  "Dont work here"
Employee complaint about  Verastar Ltd on Indeed  “Worst place ever Chester zoo would be better in the lion enclosure”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Very disappointed with this company”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review and claimed that 'This review contains defamatory language'
Employee complaint about  Verastar Ltd t/a Kinex on Indeed  “Unreliable place to work- don’t bother if you have financial commitments.”
Complaint about  Verastar Ltd t/a Clear Business on Trustpilot  "Do not use"  This bad review about Clear Business was taken offline / removed / deleted by Trustpilot after Clear Business reported the review and claimed that ‘This review contains defamatory language.’
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “Do Not use this company Total CON !”  This bad review about Unicom was taken offline / removed / deleted by Trustpilot after Unicom reported the review and claimed that 'This review contains defamatory language'
Complaint about  Verastar Ltd t/a Clear Business on Trustpilot REVIEW DELETED  This bad review about Clear Business was taken offline / removed / deleted by Trustpilot after Clear Business reported the review and claimed that ‘This review contains defamatory language.
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Used Kinex for business broadband and its a nightmare”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review and claimed that '‘The reviewer has not had a genuine service experience.’
Complaint about  Verastar Ltd t/a Kinex on Trustpilot “Having major problems with Kinex”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Help!!!!!” 
Complaint about  Verastar Ltd t/a Clear Business on Google  *COMPLETE JOKE*
RECENT COMPLAINTS ABOUT VERASTAR COMPANIES POSTED ONLINE IN DECEMBER 2018
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “HOW DO I LEAVE?”
Complaint about  Verastar Ltd t/a Clear Business on Twitter   “@clearbusiness is the worst phone & broadband provider out there.”
Complaint about  Verastar Ltd t/a Clear Business on Trustpilot  “Absolutely shocking. Don’t go near this company”
Complaint about  Verastar Ltd t/a Clear Business on Trustpilot  “If I could give this company a zero star rating I would”
Complaint about  Verastar Ltd t/a Clear Business on Trustpilot  “One disaster after another”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot “Slow broadband, poor customer service - AVOID”
Employee complaint about  Verastar Ltd t/a Kinex on Indeed  “A joke”  This bad review about working for Kinex was deleted
Complaint about  Verastar Ltd t/a Clear Business on Trustpilot  “Hey guys avoid this company”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “this company is a joke we've had non stop problems since we joined”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “had to call numberous times which took took nearly 3 hours to get though”
Complaint about  Verastar Ltd t/a Unicom on Twitter  “#unicom #switchingon do not use Unicom services”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Don't waste your time!”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “had to call numberous times which took took nearly 3 hours to get though”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Stay Away!!!” “Disgusting customer service!!!!!!”
Complaint about  Verastar Ltd t/a Clear Business on Google  “The worst company ever please please do not take service from this company”
Complaint about  Verastar Ltd t/a Kinex on Google “Disgusting customer service!!!!!!”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Awful experience”
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “absolutely the worst company i have ever dealt with in 30 years of business”  This bad review about Unicom was taken offline / removed / deleted by Trustpilot but no explanation was given why it was removed
Complaint about  Verastar Ltd t/a Clear Business on Trustpilot  “Should be called UNCLEAR BUSINESS”  This bad review about Clear Business was taken offline / removed / deleted by Trustpilot after Clear Business reported the review
Complaint about  Verastar Ltd t/a Clear Business on Google  “STAY WELL AWAY!!!! Absolutely horrendous!!”  !!”  “It's a disgrace of a company and should close!”
Complaint about  Verastar Ltd t/a Kinex on Google  “Cancelled our business line without letting us know”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Avoid this company like the plague”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot but no explanation was given why it was removed
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “AVOID”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “DO NOT use this company. They sell your data and bombard you with sales calls”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review
Complaint about  Verastar Ltd t/a Kinex on Trustpilot “Poor internet, dreadful customer service: AVOID”
Complaint about  Verastar Ltd t/a Kinex on Google  “This has to be the words worst telecoms provider”
Complaint about  Verastar Ltd on Google  “DO NOT USE THIS COMPANY THEY HAVE TO BE THE WORST TELECOM PROVIDER IVE EVER USED IN 20years.”
Complaint about  Verastar Ltd t/a Woav on Trustpilot “We should Never have used them”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Repeated sales calls”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review
Complaint about  Verastar Ltd t/a Clear Business on Trustpilot “Please stay away from this company”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  REVIEW DELETED This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review
Complaint about  Verastar Ltd t/a Clear Business on Google   “Please don't take any service from this company”
Complaint about  Verastar Ltd t/a Clear Business on Trustpilot   “Shockingly hopeless money grabbers. Don’t go near!”   This bad review about Clear Business was taken offline / removed / deleted by Trustpilot after Clear Business reported the review
Complaint about  Verastar Ltd t/a Kinex on Trustpilot   “Avoid this company at all costs” “DO NOT DEAL WITH THIS COMPANY AT ALL, THEY ARE A NIGHTMARE!!!!!!”
Complaint about  Verastar Ltd t/a Kinex on Google  “Do not trust this company with anything”
Complaint about  Verastar Ltd t/a Clear Business on Trustpilot   “Sadly i cannot leave a negative rating”
Complaint about  Verastar Ltd t/a Unicom on Trustpilot   “consistently poor service”
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “Worse company we have ever dealt with”  This bad review about Unicom was taken offline / removed / deleted but no explanation was given why it is no longer visible
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “YET AGAIN!! NOTHING BUT AN ABSOLUTE NIGHTMARE”
Complaint about  Verastar Ltd t/a Kinex on Google  “They call twice a week and refuse to remove us from their database”
Complaint about  Verastar Ltd t/a Kinex on Google  “zero zero star”
Complaint about  Verastar Ltd t/a Kinex on Google  “glad to be out of contract there charges are and letters for early termination or shocking keep away”
Complaint about  Verastar Ltd t/a Clear Business on Trustpilot  “Will rate at 1 star just now as await managers response to my 7 month saga”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “AVOID AVOID AVOID”
Complaint about  Verastar Ltd t/a Woav on Google  “they would regularly charge me too much money”
Complaint about  Verastar Ltd t/a Unicom on Trustpilot   “Awful junky company. Very poor customer services”  This bad review about Unicom was taken offline / removed / deleted by Trustpilot after Unicom reported the review
Complaint about  Verastar Ltd t/a Clear Business on Trustpilot  “AVOID!!”  This bad review about Clear Business was taken offline / removed / deleted by Trustpilot after Clear Business reported the review
Complaint about  Verastar Ltd t/a Kinex on Google  “Criminals do not let them in your house”
Complaint about  Verastar Ltd t/a Kinex on Google  “Would give this company 0 star rating if possible”
Complaint about  Verastar Ltd t/a Woav on Google   “USELESS avoid at all costs” 
Complaint about  Verastar Ltd t/a Kinex on Google  “Just dont sign up. It's not even a proper company”
Complaint about  Verastar Ltd t/a Clear Business on Trustpilot   “Clearly Ruthless”
Complaint about  Verastar Ltd t/a Clear Business on Google  “Very very very poor service very very low internet reminds me of the days use to use dial up”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Worse mistake we ever made changing from BT to Kinex”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot REVIEW DELETED This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review
Complaint about  Verastar Ltd t/a Clear Business on Trustpilot  “Avoid like the plague”  This bad review about Clear Business was taken offline / removed / deleted by Trustpilot after Clear Business reported the review
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “Had an out of the blue phone call from them”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “AVOID AT ALL COSTS”
Complaint about  Insurance Octopus / Verastar Ltd on Google  “Never been hounded so much by an insurance broker before”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Shame on you Kinex, Shame on you!!”
Complaint about  Verastar Ltd t/a Clear Business on Trustpilot  “Stay clear of this water company”   This bad review about Clear Business was taken offline / removed / deleted by Trustpilot after Clear Business reported the review
Complaint about  Verastar Ltd t/a Kinex on Twitter  “So @kinexuk cut our phone line on Friday by mistake”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “last resort action to an non existent service”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk “Worst company I have ever used for anything”
Complaint about  Verastar Ltd t/a Clear Business on Twitter  “Moved to @ClearBusinessUK” “our speeds have gone from 30gb to 1gb

 Click HERE to see further large number of online complaints and postings about Verastar Ltd, Unicom, Kinex, Woav, Titan Telecom, Clear Business etc. etc.

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Soon after the Ofcom fine of £200,000 for mis-selling, Universal Utilities T/A Unicom registered a change of name at Company House in October 2015 and they are now known as Verastar Ltd T/A Unicom, Kinex, Woav, Titan Telecom, Clear Business Telecom / Energy / Water etc. etc  Click HERE to see level of complaints about companies under the Verastar Ltd umbrella.  

The purpose of this website is to try to bring together people who are having problems with these companies and we also try to provide information that might be useful to customers having problems.

Emails we receive from customers of Verastar / Unicom / Kinex / Titan / Woav / Clear Business etc will not be published on this site but any correspondence we receive from Verastar Ltd / Unicom / Kinex / Titan / Woav / Clear Business or any other associated companies will be published on this page and the NEWS UPDATE page.  (We have received emails / letters from a director of Verastar Ltd raising his concerns about the contents of this web site and we will publish more details in the near future.)

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We have heard from former Unicom / Verastar customers who owned Company Limited businesses but closed down their business.  They were informed by Verastar / Unicom that in order for termination fees to be waived after they ceased to trade, they would first need to apply to Companies House to have their businesses struck off from the Companies House register.  However, customers then found that as soon as they applied to have their company struck off, Verastar / Unicom raised an objection with Companies House and the voluntary strike off was suspended.  Unicom then continued to follow their normal debt collection procedures for collection of termination fees from the customer with threats of legal action.  If any readers are experiencing this problem, you might find some useful information in this diary blog set up by a former Unicom customer to try and help people who were faced with this situation https://sites.google.com/site/unicomterminationfees/home

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We have heard from many people who cancelled their contracts with Verastar / Unicom / Kinex etc for various reasons such as selling or closing down their businesses or because they allegedly were not provided with the services and prices they were promised.  Unicom then applied demands for early termination fees amounting to three and four figure sums. We have heard from many people have felt harassed and intimidated by Unicom's debt collection practices and who have endured months / years of harassing phone calls, multiple letters with threats of legal action if termination fees are not paid by continuously revised dates, threats of involving the bailiffs, threats of trashing the customers credit ratings and state that credit will be difficult to obtain, threats of having to pay court costs, threats of an attachment of earnings order, threats of a charging order on the sale of property, threats of permanent loss of customer’s business telephone numbers, threats of third party debt order to freeze bank account. 

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Click HERE HERE & HERE to see a few examples of the threatening letters that Verastar send to their customers for collection of termination fees

January 2017 We would like to hear from Verastar customers who may have recently received a letter from 'Universal Debt Collection' similar to the letter below.  

It is worth noting here that Universal Debt Collection  is NOT an external licensed debt collection agency.  It is simply the name that Verastar Ltd have given to their own in-house Credit Control Department to collect debts from companies under their own Verastar Ltd umbrella. Universal Debt Collection is NOT licensed to collect debts AS a debt collector.   Readers who have received letters from 'Universal Debt Collection' might be interested to read about Npower, Wonga and some banks who were investigated for sending letters to their customers from fake debt collection agencies and from fake law firms. Click on the links for more information NPOWER / WONGA /  BANKS  

We have heard from many Verastar Ltd / Unicom customers who have received documents from Verastar / Unicom  that are almost identical to Court Claim Forms / Summons but if there is no Court Stamp, Claim No, Issue Date or Court Address then it is NOT a genuine Court Summons.  In addition, a genuine Court Claim Form would be sent by the Courts, not the company and would contain guidance notes and other forms including a defence form.  Click on the image to see an example of an imitation 'Court Claim Form / Summons' sent by Verastar Ltd to their customers for collection of termination fees.  This CAB link HERE explains court procedure and states "If the court's official stamp isn't on the claim form, the person you owe money to might be trying to get you to pay them back by pretending to send you court papers.  This could count as harassment by your creditor and might be against the law. You should get advice about what to do.'  

To our knowledge, Unicom have NEVER enforced any of their threats and taken legal action against anyone - ever.  We have also heard from a number of former Verastar / Unicom staff who confirmed this information.    It would seem that Verastar / Unicom have in the past only ever threatened to take legal action making people's life a misery in the process.

Click HERE for more information about termination fees and the debt collection practices of Verastar / Unicom / Kinex / Titan Telecom etc

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It is noted that many negative reviews about Verastar Ltd / Unicom / Kinex / Titan Telecom / Woav etc are deleted from review sites after intervention from Verastar and details can be seen HERE.  The number of deleted reviews and postings are listed below and HERE  and are highlighted 'Review Removed'.

It is noticeable on Trustpilot that most reviewers who posted positive high scoring reviews were 'invited' to do so by the company they are reviewing.  However,  most reviewers who posted negative low scoring reviews  were not 'invited' to do so and posted their reviews under their own initiative.   It is also noticeable that the number of negative low scoring Trustpilot reviews are not reflected on Unicom, Kinex and Titan Telecom's own web sites. 

Rating Score Comparisons

23 March 2016. The rating score for Unicom on Trustpilot  is 7.9 out of 10 but the rating score on Review Centre is 1.4 out of 5.

9 April 2016  The rating score for Titan Telecom on Trustpilot is 7.9 out of 10 but the rating score on Review Centre is 1.7 out of 5. 

9 April 2016  The rating score for Kinex on Trustpilot is 6 out of 10 but the rating score on Review Centre is 1.5 out of 5.  ALL the reviews about Kinex have now been deleted from Review Centre review site)

9 April 2016 the rating score for Optimum Calls on Trustpilot is 6.1 out of 10 but the rating score on Review Centre is 1.1 out of 5  (

By comparing the ratings scores of the two review sites, a discrepancy becomes apparent.  (It is interesting that Unicom, Titan Telecom and Kinex all subscribe to Trustpilot's paid business service)  It is also interesting that Verastar Ltd and Trustpilot are both owned by the same private equity company Vitruvian Partners.

Equally interesting is how TRUSTPILOT market their services. ‘DROWN OUT THE BAD PRESS AND POOR REVIEWS OF THE PAST’.  

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Bad reviews taken offline by Trustpilot after the Verastar Ltd companies reported the reviews

Complaint about Kinex / Verastar Ltd on Trustpilot  “So bad they dont have a proper customer helpline.”  This Bad review about Kinex was taken offline by Trustpilot after Kinex reported the review
Complaint about Titan / Clear Business / Verastar Ltd on Trustpilot “Honestly, words cannot describe the frustration I have with this utterly disgusting amateur company...”  This Bad review about Titan Telecom was taken offline / removed / deleted by Trustpilot
Complaint about Clear Business / Verastar Ltd on Trustpilot  Review taken Offline  This bad review about Clear Business was taken offline by Trustpilot after Clear Business reported the review
Complaint about Unicom / Verastar Ltd on Trustpilot  “Poor Customer Services”  This Bad review about Unicom was taken offline by Trustpilot after Unicom reported the review
Complaint about Kinex / Verastar Ltd on  Trustpilot   “AVOID AT ALL COST”  This Bad review about Kinex was taken offline by Trustpilot after Kinex reported the review
Complaint about Kinex / Verastar Ltd on  Trustpilot “Disgraceful and rude customer service.”  This Bad review about Kinex was taken offline by Trustpilot after Kinex reported the review
Complaint about Kinex / Verastar Ltd on Trustpilot Review taken Offline  This Bad review about Kinex was taken offline by Trustpilot after Kinex reported the review
Complaint about Kinex / Verastar Ltd on Trustpilot   “kinex be aware”  This Bad review about Kinex was taken offline by Trustpilot after Kinex reported the review
Complaint about Unicom / Verastar Ltd on Trustpilot  ‘Nightmare to deal with. Try all the tricks to get you to stay with them’  This Bad review about Unicom was taken offline by Trustpilot after Unicom reported the review
Complaint about Clear Business / Verastar Ltd (Formerly Titan Telecom)  ‘STOP calling.  Do not sign up with these cowboys.’ This Bad review about Clear Business was taken offline / deleted by Trustpilot after Clear Business reported the review
Complaint about Clear Business   / Verastar Ltd (Formerly Titan Telecom) on Trustpilot 'STOP calling' This Bad review about Clear Business was taken offline by Trustpilot after Clear Business reported the review
Complaint about Clear Business  / Verastar Ltd (Formerly Titan Telecom)  on Trustpilot ‘One of the most unprofessional; and extremely Lax companies I have ever come across.’  This Bad review about Clear Business was taken offline by Trustpilot after Clear Business reported the review
Complaint about Kinex / Verastar Ltd on Trustpilot  'Crooks like all the rest of them'  This Bad review about Kinex was taken offline by Trustpilot after Kinex reported the review
Complaint about Clear Business  / Verastar Ltd (Formerly Titan Telecom)  on Trustpilot  ‘They keep calling to insist that I owe them money - even though I was just an employee of the office that they're asking money from’  This Bad review about Clear Business was taken offline by Trustpilot after Clear Business reported the review
Complaint about Kinex / Verastar Ltd on Trustpilot  ‘I had a visit today from Tony, a rep of Kinex, felt like i was been sold double glazing,’ This Bad review about Kinex was taken offline by Trustpilot after Kinex reported the review
Complaint about Kinex / Verastar Ltd on Trustpilot   One lie after another, remove this Kinex.... Worst experience of our lives.  This Bad review about Kinex was taken offline by Trustpilot after Kinex reported the review
Complaint about Clear Business  / Verastar Ltd on Trustpilot  ‘Trying to sort out services for water. Telling me they will suspend the account until it is sorted. Then still getting demands for payment.’  This Bad review about Clear Business was taken offline by Trustpilot after Clear Business reported the review
Complaint about Kinex / Verastar Ltd on Trustpilot  ‘GOT YOU NOW KINEX, Liars’  This Bad review about Kinex was taken offline by Trustpilot after Kinex reported the review
Complaint about Kinex / Verastar Ltd on Trustpilot  ‘Absolute disgrace of a company’  This Bad review about Kinex was taken 'offline' by Trustpilot after Kinex reported the review 
Customer complaint about Clear Business / Verastar Ltd on Trustpilot  ‘This is a shockingly bad company’  This Bad review about Clear Business was taken 'offline' by Trustpilot after Clear Business reported the review 
Customer complaint about Clear Business / Verastar Ltd on Trustpilot  'Appalling company. Avoid! Left with dead lines after they took over our phone service.'  This Bad review about Clear Business was taken 'offline' by Trustpilot after Clear Business reported the review 
Customer complaint about Clear Business / Verastar Ltd on Trustpilot  ‘they are right and your wrong , don't want to solve problems’  This Bad review about Clear Business was taken 'offline' by Trustpilot after Clear Business reported the review 
Customer complaint about Kinex / Verastar Ltd on Trustpilot  ‘Completely shocking service - AVOID!!’  This Bad review about Kinex was taken 'offline' by Trustpilot after Kinex reported the review 
Customer complaint about Clear Business / Verastar Ltd on Trustpilot Review Offline This review about Clear Business was taken 'offline' by Trustpilot after Clear Business reported the review 
Customer complaint about Kinex / Verastar Ltd on Trustpilot  'Horrendous company who harass people and cause enormous amounts of stress'  This review about Kinex was taken 'offline' by Trustpilot after Kinex reported the review 
Customer complaint about Kinex / Verastar Ltd on Trustpilot "Talk the talk but to no avail!!"    3 October 2017 Review removed by Trustpilot after it was reported by Kinex
Customer complaint about Kinex / Verastar Ltd on Trustpilot  "They keep calling me even though I ask them to stop"  2 October 2017 Review removed by Trustpilot after it was reported by Kinex
Customer complaint about Kinex / Verastar Ltd on Trustpilot "I was inundated with sales calls. BAD. Just BAD" 2 October 2017 Review removed by Trustpilot after it was reported by Kinex
28 September 2017 Review removed Employee complaint about Kinex / Verastar Ltd  on Trustpilot "Well as a former worker for Kinex......"     Kinex's reason for deleting the review “The review does not relate to a genuine service experience and the reviewer was an employee of the company and is in breach of Trustpilot User Guidelines.”
11 September 2017 Review deleted  Customer complaint about Kinex / Verastar Ltd on Trustpilot  'Kinex = Diskonex!' 'I WOULD AVOID THIS COMPANY!'   Kinex's reason for deleting this review '‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.’
8 September 2017  Review deleted  Customer complaint about Unicom / Verastar Ltd on Trustpilot  ‘absolute boll*** , dont answer their phone , website is useless , terrible customer support at all times . RUBBISH RUBBISH’  Unicom's reason for deleting this review ‘We believe your review is in breach of Trustpilot's user guidelines V2.1 clause 5.2’
5 September 2017 Review deleted  Customer complaint about Kinex / Verastar Ltd on Trustpilot  'Internet speeds keep dropping'    Kinex's reason for deleting this review '‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.’
4 September 2017  Review deleted Customer complaint about Kinex / Verastar Ltd on Trustpilot  'please avoid'    Kinex's reason for deleting this review '‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.’
31 August 2017 Review deleted Customer complaint about Kinex / Verastar Ltd on Trustpilot  Review Deleted   Kinex's reason for deleting this review '‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.’
31 August 2017 Review deleted  Customer complaint about Kinex / Verastar Ltd on Trustpilot  ‘Don't choose them! The worst boardband I ever was on...’   Kinex's reason for deleting this review '‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.’
31 August 2017 Review deleted Customer complaint about Unicom / Verastar Ltd on Trustpilot  ‘Read this before you use this company’     Unicom's reason for deleting this review ' ‘Your review appears to be in breach of Trustpilot's User Guidelines clause 1.2’
29 August 2017 Review deleted Customer complaint about Kinex / Verastar Ltd on Trustpilot ‘THE WORST COMPANY I have ever had dealings with’    Kinex's reason for deleting this review '  ‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided’
22 August 2017 Review deleted  Customer complaint about Titan Telecom / Clear Business Telecom / Verastar Ltd on Trustpilot  ‘Dreadful Company’   Review deleted  Titan's reason for deleting this review ‘We believe your review is in breach of Trustpilot's User Guidelines - V2.1, clause 1.4.’
14 August 2017 Review deleted  Customer complaint about Kinex / Verastar Ltd on Trustpilot  'They signed up my mother for what she thought was a good deal!'   Kinex's reason for deleting this review ‘The review appears to be in breach of Trustpilot's User Guidelines 1.1’
11 August 2017 Review deleted11 Aug Customer complaint about Kinex / Verastar Ltd on Trustpilot  'Awful broadband service!!!...'    Kinex's reason for deleting this review ‘The review appears to be in breach of Trustpilot's User Guidelines 1.1’
11 August 2017 Review deleted  Customer complaint about Kinex / Verastar Ltd on Trustpilot  ‘COWBOY SALES COMPANY – AVOID Disgusted at their tactics of sales and follow up.’    Kinex's reason for deleting this review ‘The review appears to be in breach of Trustpilot's User Guidelines 1.1’
10 August 2017 Review deleted  Customer complaint about Kinex / Verastar Ltd on Trustpilot  'I'm a self employed mechanic who switched internet provider'    This review was completely removed from Trustpilot 10 August 2017 without any explanation why it was deleted
10 August 2017 Review deleted Customer complaint about Kinex / Verastar Ltd on Trustpilot   'Mis-sold Broadband and Telephone package by Kinex'   Kinex's reason for deleting this review ‘The review appears to be in breach of Trustpilot's User Guidelines 1.1’
8 August 2017 Review deleted  Customer complaint about Kinex / Verastar Ltd on Trustpilot   ‘Thank goodness the rep didn't turn up’   Kinex's reason for deleting this review ‘The review appears to be in breach of Trustpilot's User Guidelines 1.1’
3 August 2017 Review deleted Customer complaint about Titan Telecom / Verastar Ltd on Trustpilot  ‘Disgusted by this company’    Titan's reason for deleting this review ‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided’
1 August 2017 Review deleted Customer complaint about Kinex on Trustpilot  Review deleted   Kinex's reason for deleting this review'  ‘We're sorry to hear about your experience and we will look into this for you. We'd ask you to change your review as this contains personal information.’
31 July 2017 Review Deleted  Customer complaint about Titan Telecom / Clear Business Telecom on Trustpilot  'Something very fishy going on'  Titan's reason for deleting the review '‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided’
26 July 2017 Review deleted Customer complaint about Kinex on Trustpilot  'Can anyone give me they experience re mobile phone contract with kinex'   Kinex's reason for deleting this review '‘The review does not relate to a service experience and appears to be in breach of Trustpilot's user guidelines’
24 July 2017 Review deleted  Customer complaint about Kinex on Trustpilot  Review deleted   Kinex's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
14 July 2017 Review deleted Customer complaint about Kinex on Trustpilot  Review Deleted   Kinex's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
14 July 2017 Review deleted Customer complaint about Kinex on Trustpilot  'when the sales man tells you that it will be a smooth transition and they will do all the work do not believe him,'   Kinex's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
12 July 2017 Review deleted  Customer complaint about Kinex on Trustpilot 'very unprofessional'    Kinex's reason for deleting this review ‘The review appears to be in breach of Trustpilot Guidelines clause 1.1.’
12 July 2017  Review deleted  Customer complaint about Titan Telecom on Trustpilot  'Titan Telecom now trading as Clear Business - This company provides terrible service and non-existent customer service.'   Titan's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
10 July 2017  Review deleted Customer complaint about Kinex on Trustpilot  'Very Poor service'    Kinex's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
10 July 2017 Review deleted  Customer complaint about Kinex on Trustpilot 'Constant sales calls'   Kinex's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
6 July 2017 Review deleted  Customer complaint about Kinex on Trustpilot  'I am about to lose everything I have ever worked for'   Kinex's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
3 July 2017 Review deleted   Customer complaint about Kinex on Trustpilot  'Avoid this company!'  Kinex's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
21 June 2017 Review deleted Customer complaint about Titan Telecom on Trustpilot  Review deleted  Titan's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
20 June 2017 Review deleted Customer complaint about Titan Telecom on Trustpilot   Termination fee of £249?  Titan's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
16 June 2017 Review deleted   Customer complaint about Kinex on Trustpilot   ‘It's a shame that I still have to give then one STAR.’   Kinex's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
14 June 2017 Review Deleted  Customer complaint about Titan Telecom on Trustpilot  Review Deleted  Titan's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.’
5 June 2017 Review Deleted  Customer complaint about Titan Telecom on Trustpilot  Review Deleted  Titan's reason for reporting this review ‘We are unable to identify you from your profile and no reference number has been provided.’
2 June 2017 Review Deleted Customer complaint about Kinex on Trustpilot  Review Deleted  Kinex's reason for reporting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided.’
1 June 2017 Review Deleted  Customer complaint about Kinex on Trustpilot  'I had sold my business back 28th February'   Kinex's reason for reporting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided.’
30 May 2017 Review Deleted  Customer complaint about Kinex on Trustpilot  'They charged £13 to pay with a debit card. '    Kinex's reason for reporting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided.’
26 May 2017 Review Deleted  Customer complaint about Unicom on Trustpilot Review Deleted   Unicom's reason for reporting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided.’
24 May 2017 Review Deleted Customer complaint about Kinex on Trustpilot 'Review Deleted'   Kinex's reason for reporting this review  ‘The review appears to be in breach of Trustpilot Guidelines Clause 1.1’
21 May 2017 Review Deleted  Customer complaint about Titan Telecom on Trustpilot  ‘This company is run by really incompetent individuals’    Titan's reason for reporting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided.’
17 May 2017 Review Deleted  Customer complaint about Unicom on Trustpilot  'Stay Well Away - Exploiting Company'   Unicom's reason for reporting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided.’
15 May 2017 Review deleted  Customer complaint about Kinex on Trustpilot  ‘Kinex are not what they seem’    Kinex's reason for deleting this review 'We'd like to look into this for you, but unfortunately, we are unable to identify you from your profile and no reference number has been provided.'
13 May 2017  Every customer complaint in the 'Visitor posts' section of the Woav Facebook page has now been deleted
12 May 2017 Review deleted Customer complaint about Kinex on Trustpilot  Review Deleted Kinex's reason for deleting this review 'We'd like to look into this for you, but unfortunately, we are unable to identify you from your profile and no reference number has been provided.'
5 May 2017 Review deleted  Customer complaint about Unicom on Trustpilot  WARNING WARNING WARNING UNICOM ARE CROOKS PLEASE READ THIS    Unicom's reason for deleting this review 'The review is in breach of Trustpilot User Guidelines which state "Your Service Experience with the Company must have occurred within the last 12 months."
4 May 2017 Review deleted  Customer complaint about Kinex on Trustpilot  Review Deleted  Kinex's reason for reporting this review ‘We'd really like to look into your comments, but we're unable to identify you from your profile and no reference number has been provided.’
2 May 2017 Review deleted  Consumer complaint about Kinex on Trustpilot  ‘After the death on my Grandad trying to ……..’    Kinex's reason for deleting this review 'We'd like to look into this for you, but unfortunately, we are unable to identify you from your profile and no reference number has been provided.'
28 April 2017  Consumer complaint about Kinex on Trustpilot  'Very unprofessional sales people'  Review deleted  Kinex's reason for deleting this review '‘We would like to talk to you about your comments, but we are unable to identify you from your profile and no reference number has been provided.’
28 April 2017  Customer complaint about Titan Telecom on Trustpilot  Review deleted  Titan's reason for deleting the review '  ‘We are unable to identify you and no reference number has been provided.’
28 April 2017  Customer complaint about Titan Telecom on Trustpilot Review deleted  Titan's reason for deleting the review '‘We are unable to identify you from your profile and no reference number has been provided. Also the review does not relate to a genuine service experience.’
20 April 2017 Customer complaint about Kinex on Trustpilot  'Review deleted     Kinex's reason for reporting ‘We'd like to talk to you about your feedback, but we are unable to identify you from your profile and no reference number has been provided’
18 April 2017 Customer complaint about Kinex on Trustpilot Review deleted    ‘Sorry i changed companies i have no internet for a week now.’  Kinex's reason for reporting ‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided’
18 April 2017  Customer complaint about Kinex on Trustpilot Review deleted   'after seeing some of the reviews on here I'm in a very similar position'  Review deleted 18 April 2017. Kinex's reason for reporting ‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided’
18 April 2017 Customer complaint about Kinex on Trustpilot Review deleted  'My experience with the first adviser'  .  Kinex gave no reason given why this review was deleted
12 April 2017 Customer complaint about Titan Telecom on Trustpilot Review Deleted  Titan Telecom’s Reason for reporting ‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided’
11 April 2017  Customer complaint about Titan Telecom on Trustpilot  'Avoid at all costs'  Review Deleted. Titan's reason for reporting this review  ‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.’
29 March 2017  Customer complaint about Unicom on Trustpilot  Review deleted Unicom reported this review for breach of Trustpilot guidelines.  Unicom’s Reason for reporting this review  ‘The review is in breach of Trustpilot's user guidelines by making reference to a website which does not relate to your service experience.’
22 March 2017  Customer complaint about Unicom on Trustpilot  Review deleted Unicom reported this review for breach of Trustpilot guidelines.  Unicom’s Reason for reporting ‘The review contains personal information about another individual, such as our advisers name’.  Interestingly, Unicom did not report previous positive 5* reviews that contained the name of an employee and they remain live HERE & HERE
20 March 2017  Web site set up by former Kinex employee www.kinexexposed.co.uk  This web site has now been deleted
15 March 2017  Customer complaint about Unicom on Trustpilot  Review deleted  Unicom's reason for reporting this review '‘We'd like to assist with your concerns, but we are unable to identify you from your profile and no reference number has been provided.’
15 March 2017  Customer complaint about Unicom on Trustpilot  Review deleted  Unicom's reason for reporting this review '‘We'd like to assist with your concerns, but we are unable to identify you from your profile and no reference number has been provided.’
1 March 2017  Complaint about Kinex on Trustpilot  Review deleted  Kinex's reason for reporting this review ‘We are unable to identify you from your profile and no reference number has been provided.’
1 March 2017 Complaint about Kinex on Trustpilot 'Unbelievably Bad....'  Review deleted.  Kinex's reason for reporting this review ‘We are unable to identify you from your profile and no reference number has been provided.’
28 Feb 2017  Complaint about Titan Telecom on Trustpilot  Review deleted.  Titan's reason for reporting this review 'Your review contains language that is accusatory and likely to be viewed as inflammatory, includes defamatory statements, or otherwise violates Trustpilot Guidelines.'
28 Feb 2017  Complaint about Unicom on Trustpilot  Review deleted.  Unicom's reason for reporting this review ‘The reviewer has already reviewed the company and has created multiple profiles to review the company, in breach of Trustpilot User Guidelines, Version 2.1, November 2016)’
28 Feb 2017 Complaint about Kinex on Trustpilot  'Awful' Review deleted.  Kinex's reason for reporting this review ‘We are unable to identify you from your profile and no reference number has been provided.’
16 Feb 2017  Employee complaint about working for Verastar on Glassdoor  "Pending News Article”  This employee review has now been removed
16 Feb 2017  Complaint about Titan Telecom on Trustpilot 'Horrendous'   Review deleted.  Titan Telecom's reason for reporting this review ‘We are unable to identify you from your profile and no reference number has been provided.’
16 Feb 2017 Complaint about Unicom on Trustpilot Review deleted.  Unicom's reason for reporting this review 'Your review contains language that is accusatory and likely to be viewed as inflammatory, includes defamatory statements, or otherwise violates Trustpilot Guidelines.'
9 February 2017  Complaint about Titan Telecom on Trustpilot  Cowboy Company  Review deleted.  Titan Telecom's reason for reporting this review ‘We are unable to identify you from your profile and no reference number has been provided.’
6 February 2017  Complaint about Titan Telecom on Trustpilot 'AVOID! AVOID! AVOID!!!'  Review deleted.  Titan Telecom's reason for reporting this review ‘We are unable to identify you from your profile and no reference number has been provided.’
4 February 2017  Complaint about Titan Telecom on Trustpilot 'Charges and disconnect service! Worse company ever came across I will definitely move away from them!'   Review deleted.  Titan Telecom's reason for reporting this review  'We believe that your review breaches the Trustpilot User Guidelines V2.1 November 2016, as your review contains language that is likely to be viewed as defamatory.'
2 February 2017  Complaint about Unicom on Trustpilot 'Worst Company I have ever dealt with !'  Review deleted.  Unicom's reason for reporting this review'The review contains the name of a company employee'    (Note that the previous POSITIVE review that contained the name of employee was NOT reported by Unicom and remains live on Trustpilot)  HERE 
31 January 2017 Complaint about Kinex on Trustpilot  'Poor service, hidden charges'  Review deleted.  Kinex's reason for reporting this review. We'd like to help you with your broadband problems, but we are unable to identify you from your profile and no reference number has been provided.
25 January 2017 Complaint about Kinex on Trustpilot  Review Deleted   Kinex's reason for reporting this review. 'We are unable to identify you from your profile and no reference number has been provided' 
17 January 2017 Complaint about Unicom on Trustpilot  'Scammers'  Review removed.  Unicom's reason for deleting the review 'We are unable to identify you from your profile and no reference number has been provided.'

12 January 2017  Review about  Kinex removed from the Trustpilot review site   Kinex's reason for reporting this review 'We are unable to identify you from your profile and no reference number has been provided.'

5 January 2017  Review  about Titan Telecom removed from Trustpilot review Site   Titan's reason for reporting this review 'You may only write about your own personal Service Experience. You are not permitted to write a review about somebody else's Service Experience, such as that of a family member or friend.
3 January 2017 Review  about Unicom removed from Trustpilot review Site   Kinex's reason for reporting this review 'Your Service Experience with the Company must have occurred within the last 12 months. This means within 12 months from the date on which you write the review. If you have signed up for an ongoing service, the Service Experience begins immediately upon sign up and continues until the service is no longer provided by the Company. You are free to write a review immediately after sign up or at any point up to 12 months after the service ends.'
3 January 2017 Review  about Kinex removed from Trustpilot review Site   Kinex's reason for reporting this review  'We are unable to identify you from your profile and no reference number has been provided. Also your review contains course language.'
29 Dec 2016  Review about Unicom removed from Trustpilot review site  'Unicom's reason for reporting this review 'Your review contains language that is accusatory and likely to be viewed as inflammatory, includes defamatory statements, or otherwise violates our Guidelines'
22 Dec 2016  Employee Review about Kinex removed from Trustpilot review site  'Kinex's reason for reporting this review   The reviewer has not purchased from or placed an order with the company.  (Trustpilot guidelines state that employees of a company cannot post reviews about that company)
20 Dec 2016 Review about Kinex removed from Trustpilot review site  'Kinex's reason for reporting this review ' ‘Your review has been reported as your review contains coarse language’
12 Dec 2016    Number of comments in 'Visitor Post' deleted from the WOAV Facebook page
12 Dec 2016 Review  about Kinex removed from Trustpilot review Site   Kinex's reason for reporting this review  'We are unable to identify you from your profile and no reference number has been provided
7 Dec 2016    Review about Titan removed from Trustpilot review Site   Kinex's reason for reporting this review 'As the reviewer has not left details of their reference number and we are unable to identify the reviewer as a customer.'
1 Dec 2016    ALL reviews about Kinex were removed from Review Centre review Site 
1 Dec 2016    Review about Kinex  removed from Trustpilot review Site   Kinex's reason for reporting this review 'We are unable to identify you from your profile and no reference number has been provided.
29 Nov 2016    Review about Kinex  removed from Trustpilot review Site   Kinex's reason for reporting this review 'Your review violates Trustpilot's User Guidelines, V2.1 November 2016, as you have created multiple profiles to review the same Company multiple times.
28 Nov 2016    Review about Kinex  removed from Trustpilot review Site   Kinex's reason for reporting this review 'Your review contains language that is accusatory and likely to be viewed as inflammatory, includes defamatory statements, or otherwise violates Trustpilot Guidelines.'
24 Nov 2016    Review about Unicom removed from Trustpilot review Site   Unicom's reason for reporting this review 'The review has been reported as it contains violent or coarse language'
17 Nov 2016    Review about Titan Telecom removed from Trustpilot review Site   Titan's reason for reporting this review 'As no customer reference number has been attributed to this review, we cannot determine whether the reviewer has had a service experience as required under Trustpilot user guidelines.'
15 Nov 2016    Review about Kinex removed from Trustpilot review Site   Kinex's reason for reporting this review (As no customer reference number has been attributed to this review, we cannot determine whether the reviewer has had a service experience as required under Trustpilot user guidelines.)
14 Nov 2016    Review about Kinex removed from Trustpilot review Site   Kinex's reason for reporting this review (‘Your review has been reported as it contains language that is accusatory and likely to be viewed as inflammatory, includes defamatory statements, or otherwise violates Trustpilot Guidelines
2 Nov 2016    Review about Unicom removed from Trustpilot review Site   Unicom's reason for reporting this review (‘Your review has been reported as it contains language that is accusatory and likely to be viewed as inflammatory, includes defamatory statements, or otherwise violates Trustpilot Guidelines.
25 Oct 2016    Review about Kinex removed from Trustpilot review Site   Kinex's reason for reporting this review  (The review contains defamatory statements) 
21 Oct 2016    Review about Titan Telecom removed from Trustpilot review Site  Titan's reason for reporting this review  (We have reason to believe that the reviewer is an ex employee not a customer)
20 Oct 2016    Review about Titan Telecom removed from Trustpilot review Site  Titan's reason for reporting this review  (You are not allowed to write a review about a Company if you are or were an employee of that Company
14 Oct 2016    Review about Unicom removed from Trustpilot review site  Unicom's reason for reporting this review  (The review contains defamatory statements in relation to the company)
7 Oct 2016    Review about Unicom received by Review Centre but not published
7 Oct 2016    Review about Unicom removed from Trustpilot review site  Unicom's reason for reporting this review  (The review contains defamatory statements in relation to the company)
29 Sept 2016    Review about Unicom removed from Trustpilot review site  Unicom's reason for reporting this review  (You may only write about your own Buying experience, ie you are not allowed to write a review about family or friend's Buying Experience)
6 Sept 2016         Review about Unicom removed from Trustpilot review site  
30 August 2016    Review about Kinex removed from Trustpilot review Site  Kinex's reason for reporting this review  (You are not allowed to write a review about a Company if you are or were an employee of that Company)
26 August 2016    Complaint 'Visitor Post' deleted from the WOAV Facebook page
24 August 2016    Review about Unicom received by Review Centre but not published
4 August 2016    Review about Kinex removed from Trustpilot review Site
4 August 2016    Review about Unicom received by Review Centre but not published
29 July 2016    Review about Unicom received by Review Centre but not published
28 July 2016    Review about Unicom received by Review Centre but not published
26 July 2016    Facebook page set up by former employee ‘Kinex – Verastar - Complaints and Bad Experiences’ now deleted
22 July 2016    Complaint visitor posts deleted from the WOAV Facebook page
18 July 2016    Review about Titan Telecom removed from Trustpilot review Site
14 July 2016    Review about Kinex removed from Trustpilot review Site
13 July 2016    Review about Unicom removed from Trustpilot review Site
12 July 2016    Review about Kinex removed from Trustpilot review Site
7 July 2016    Review about Unicom removed from Trustpilot review Site
29 June 2016    Review about Titan Telecom removed from Trustpilot review Site
23 June 2016    Review about Kinex removed from Trustpilot review Site
22 June 2016    Review about Unicom received by Review Centre but not published

10 June 2016    Review about Titan Telecom removed from Trustpilot review Site

22 May 2016    Review about Unicom received by Review Centre but not published
18 May 2016    Review about Unicom received by Review Centre but not published
16 May 2016    Review about Kinex removed from Trustpilot review Site
19 April 2016 Review about Unicom removed from Trustpilot review site
8 April 2016    Review about Unicom removed from Trustpilot review site
1 April 2016    Review about Unicom removed from Trustpilot review site
30 March 2016    Review about Unicom received by Review Centre but not published
29 March 2016    Review about Kinex removed from Trustpilot review site
14 March 2016    Review about Unicom removed from Trustpilot review site
11 March 2016   Review about Kinex removed from Trustpilot review site
11 March 2016   Review about Unicom removed from Trustpilot review site
10 March 2016   Review about Kinex removed from the Trustpilot review site
4 March 2016     Review about Unicom removed from the Trustpilot review site
4 March 2016     Review about Unicom removed from the Trustpilot review site
29 Feb 2016    Review about Kinex removed from the Trustpilot review site
24 Feb 2016    Review about Unicom removed from the Trustpilot review site  (Employees are not allowed to leave reviews about a company on Trustpilot)
19 Feb 2016    Review about Unicom removed from the Trustpilot review site
19 Feb 2016    Review about Titan Telecom removed from the Trustpilot review site
10 Feb 2016    Three reviews about  Titan removed deleted from the Trustpilot review site

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If you have paid a termination fee that you believe was unfair, if you are being harassed for payment of disputed termination fees,  if you are receiving unwanted sales calls, if you are employed by Verastar Ltd / Unicom / Kinex / Titan Telecom etc but disagree with their business practices, we would like to hear from you.  Please contact us at contact@unicom-complaints.co.uk

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We have set up a 'support group' where people having problems with Verastar / Unicom / Kinex / Titan Telecom can contact others to share experiences and help and support each other. Please contact us at contact@unicom-complaints.co.uk if you would like details of how to join our group. 

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HOW TO COMPLAIN

If you believe you were mis-sold a service but are unable to resolve your dispute with the complaints procedure, you can complain to Ofcom via this link https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint/sales

Why it pays to complain via Twitter  http://www.bbc.co.uk/news/business-27381699

Sick of nuisance calls? Report them to the ICO  https://ico.org.uk/concerns/marketing/

How one man took matters into his own hands to stop unwanted cold sales calls  http://www.saynotocoldcalls.com/index.html

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Disclaimer:  Any suggestions given on this site are our opinions and not a substitute for legal advice from a solicitor or an organization like Citizens Advice.