unicom-complaints.co.uk

CLICK HERE TO SEE LIST OF APPROX 3,000 (three thousand) COMPLAINTS ABOUT THE VERASTAR LTD COMPANIES WHICH INCLUDES UNICOM, KINEX, CLEAR BUSINESS, WOAV, UNIVERSAL DEBT COLLECTION ETC. ETC. 

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Indeed appear to have removed the review text from ALL the BAD 1 & 2 star reviews about working for Kinex / Verastar Ltd / VerastarUK prior to February 2019 and some more recent ones  https://www.indeed.co.uk/cmp/Kinex/reviews?sort=date_asc

IMPORTANT PLEASE NOTE  This web site is NOT owned by Unicom Telecom who changed their name to Verastar Ltd t/a Unicom, Kinex, Clear Business etc in October 2015 a few weeks after Ofcom fined Unicom £200,000 for mis-selling. 

If you are here by mistake and wish to contact any of the Verastar Ltd companies which includes Unicom, Kinex, Clear Business, Universal Debt Collection, Woav, Marble, Economy Gas, Insurance Octopus, 118777 and many other trading names,  details can be found on Verastar's own web site 'verastar.co.uk' or 'switchingon.com'

This web site (unicom-complaints.co.uk) was set up by former Unicom customers to provide information help and support to customers of Verastar, Unicom, Kinex,  Titan Telecom,  Woav,  Clear Business, Universal Debt Collection etc who have followed the company's complaints procedure but failed to find a resolution.

Click HERE to see list of approx 3,000 links to complaints and reports about companies associated with Verastar Ltd including Unicom, Kinex, Titan, Woav, Universal Debt Collection, Clear Business etc. etc.  (Note the number of BAD reviews about Verastar Ltd removed from TRUSTPILOT) 

Click HERE for several links to online blogs about Unicom / Verastar Ltd

Click HERE to hear reports about Unicom on BBC Radio 4 'You & Yours' consumer programme.

Click HERE for information about parliamentary debate raised by John Healey MP  to tell the story of his 70-year-old constituent who  was left with a £3,500 bill from Unicom / Verastar Ltd

Click HERE to read reviews about working for Verastar Ltd, Unicom, Kinex, Clear Business from unhappy employees such as the review below

Indeed appear to have removed the text from ALL the BAD 1 & 2 star reviews prior to February 2019 about working for Kinex / Verastar Ltd  and only the good and excellent 4 & 5 star reviews remain visible https://www.indeed.co.uk/cmp/Kinex/reviews

Employee complaint about  Verastar Ltd on Glassdoor  “we're all being forced to write positive reviews and getting bullied”

 

RATING SCORE COMPARISONS ON DIFFERENT REVIEW SITES ABOUT KINEX / VERASTAR

The online ratings on review sites about Kinex / Verastar vary enormously depending on which review site consumers look at

Reviews.co.uk - Kinex / Verastar have a rating score of ‘Bad’ with 1 star out of 5

Trustpilot - Kinex / Verastar subscribes to Trustpilot’s paid business services and Kinex have a rating score of ‘Great’ with 4 stars out of 5

Trustpilot - Woav / Verastar is another company associated with Verastar Ltd but they have not 'claimed' their Trustpilot review site, nor do they subscribe to Trust pilot's paid business services.  Here, Woav / Verastar have a Trustpilot rating score of ‘Bad’ with 1 star out of 5

It is up to consumers to decide which review site has the more realistic rating scores 

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April 2018 BBC NEWS  - Fake five-star reviews being bought and sold online

BBC 5 live Investigates was able to buy a false, five-star recommendation placed on one of the world's leading review websites, Trustpilot.

22 March 2019 The Times: Inflated fake reviews on Trustpilot

The Times has recently published a story (aptly titled "Trustpilot paid by firms to filter reviews")

Which report -  How to spot a fake review

You can’t always trust online customer reviews as there are ways sellers can get around the system.

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VERASTAR - CUSTOMER REVIEW OF THE MONTH  - In which Unicom / Verastar Ltd confirm they have not signed up to Ofcom’s voluntary code of practice which went live in April 2019 to automatically compensate customers when services do not work.  Unicom state that as they have not joined Ofcom’s voluntary scheme, they have no regulatory requirement to provide a minimum guaranteed speed.  

Click to enlarge  

BT, Sky, TalkTalk, Virgin Media and Zen Internet have joined Ofcom's voluntary scheme  https://www.bbc.co.uk/news/business-47768666

Click HERE to see thousands of customer complaints about Verastar Ltd

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VERASTAR - EMPLOYEE REVIEWS OF THE MONTH -  In which a former member of staff describes how working at Kinex made them feel "How is this company still in business, nothing but cold calling and stressful !!"   

Click  to enlarge  

This bad review about working at Kinex dated 23 May is no longer accessible via the main Indeed / Kinex reviews page 

VERASTAR - EMPLOYEE REVIEWS OF THE MONTH -  In which a former member of staff claims that "Massive staff turnover is a very clear indication that there’s something rotten at the core of this business. 

Click  to enlarge 

This bad review about working at Kinex dated 11 April is no longer accessible via the main Indeed / Kinex reviews page 

Click HERE to see hundreds of employee complaints about working for Verastar Ltd

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TRUSTPILOT REVIEWS ABOUT VERASTAR REMOVED FROM VIEW / TAKEN OFFLINE / HIDDEN .....

In January, February & March 2019 the Verastar VerastarUK group which includes Kinex, Unicom, Clear Business, Universal Debt Collection, 118777 etc etc had had approx 146 BAD reviews posted on Trustpilot of which 68 were reported by Verastar and removed by Trustpilot 

ALMOST HALF OF THE BAD REVIEWS ABOUT VERASTAR POSTED ON TRUSTPILOT WERE REPORTED BY VERASTAR AND REMOVED FROM VIEW BY TRUSTPILOT

January 2019 (Click to enlarge) 

February 2019 (Click to enlarge)

March 2019 (Click to enlarge) 

Click HERE to see full list of 'removed' Trustpilot reviews

(Coincidentally, Verastar Ltd and Trustpilot are both owned by the same company Vitruvian Partners)

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According to this Trustpilot chart which shows how Kinex use Trustpilot, Kinex appear to have quite a history of reporting bad reviews which are then removed / hidden from view by Trustpilot

(Click to enlarge)

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We would like to hear from any Verastar Ltd customers which includes Kinex, Unicom, Clear Business, Woav etc etc who are disputing termination fees and who have received a letter threatening a 'SITE VISIT' from Verastar's own 'Investigation Officers' to 'conduct a customer site investigation' and to 'collect evidence' or  if any customers have actually had a 'site visit'.  (See example of letter below)  contact@unicom-complaints.co.uk

(Click to enlarge)

It may reassure customers who have received these letters to know that Verastar's ‘Investigation Officers’ have no powers of entry whatsoever. Power of entry applies to registered bailiffs with a court judgment and Verastar's 'Investigation Officers' are NOT bailiffs. Verastar send these letters  by recorded signed for delivery, possibly to give them a more official appearance.  See this Citizen’s Advice site for information

It may also reassure customers who are disputing termination fees to know that 'Universal Debt Collection' is NOT an external licensed debt collection agency but is simply a part of Verastar themselves.  Universal Debt Collection is not licensed to collect debt AS a debt collector.

Another practice that Verastar apply as part of their debt collection procedures is to send customers a document that is almost identical to Court Claim Forms / Summons but are NOT genuine court papers.  Again, it might reassure customers who receive these 'Claim Forms' that if there is no official court stamp, no Claim Number, no Issue Date or no Court Address then it is NOT a genuine court summons document.  See this Citizens Advice site for more information

See example of a 'pretend' claim form below.

Click to enlarge

 

 

Disclaimer: These are our opinions and not a substitute for legal advice from a solicitor or an organization like Citizens Advice.  

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* 'Reviewer contacted' usually means that the review will be taken offline / removed from view from Trustplot if the reviewer does not respond to the company's communication regarding the review and claim that 'This reviewer has not had a genuine buying or service experience.’  

COMPLAINTS ABOUT VERASTAR COMPANIES POSTED ONLINE IN JUNE 2019
BAD REVIEWS ABOUT VERASTAR  ON TRUSTPILOT
Complaint about Verastar Ltd t/a Kinex on Trustpilot  “Terrible company”
Complaint about Verastar Ltd / Clear Business on Trustpilot  “They keep sending bill after we pay them”
Complaint about Verastar Ltd / Clear Business on Trustpilot   “Bad company”
Complaint about Verastar Ltd / Clear Business on Trustpilot  “This company sends us ever increasing bills”  This bad review about Clear Business was taken offline / removed / hidden from view by Trustpilot after Clear Business reported the review and claimed that “This review contains defamatory language”
Complaint about Verastar Ltd / Clear Business on Trustpilot  “Terrible customer service”
*Complaint about Verastar Ltd / Clear Business on Trustpilot  “I have no idea why this company is playing around”
Complaint about Verastar Ltd t/a Kinex on Trustpilot   “Broadband is extremely slow”
Complaint about Verastar Ltd / Woav on Trustpilot  “Very poor customer service.”
Complaint about Verastar Ltd / Clear Business on Trustpilot “Closing is stressful”
Complaint about Verastar Ltd / Clear Business on Trustpilot “This is extremely poor customer service!”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “It took several lengthy calls to achieve a result”
*Complaint about Verastar Ltd / Clear Business on Trustpilot  “Still waiting for a reason for my bill”
Complaint about Verastar Ltd / Clear Business on Trustpilot  “Avoid this company at all costs”
Complaint about Verastar Ltd t/a Kinex on Trustpilot  “100% Renewable Energy Sources, or is it?”  This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that “This review contains defamatory language”      Click to enlarge
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Absolute disgraceful service”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Long waits when phone.Was on hold for over 20minutes”
*Complaint about Verastar Ltd /  Kinex on Trustpilot   “Absolute pain who refuse to remove your number from their database”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review and claimed that 'This reviewer has not had a buying experience.’
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Can't Wait to move”
*Complaint about Verastar Ltd / Clear Business on Trustpilot  Avoid this company at all costs” "BUYER BEWARE"
Complaint about Verastar Ltd /  Kinex on Trustpilot  “stay well away from Kinex”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review and claimed that “This review contains defamatory language”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “still cant manage to give electricity reading”
Complaint about Verastar Ltd /  Kinex on Trustpilot “Please if anyone need a better service avoided this company”  This bad review about Kinex was taken offline / removed / deleted 
Complaint about Verastar Ltd t/a  Kinex on Trustpilot  “I gave them one star because it wouldn’t allow me to give none”
Complaint about Verastar Ltd t/a Clear Business on Trustpilot  "The worst customer service ever"    This bad review about Clear Business was taken offline / removed / hidden from view by Trustpilot after Clear Business reported the review and claimed that “This review contains defamatory language”
Complaint about Verastar Ltd t/a Clear Business on Trustpilot “Have still not received an answer to a very simple query”
BAD REVIEWS ABOUT WORKING FOR VERASTAR FROM EMPLOYEES POSTED JUNE 2019
Employee complaint about  Verastar on Indeed  "You work long hours for little appreciation of your work”  “Quantity over quality type of environment”
Employee complaint about  Verastar on Indeed  "when your sacked or leave they mess your wages up” This bad review about working for Verastar dated 6 June is no longer accessible via the main Indeed / Verastar reviews page 
 BAD REVIEWS ABOUT VERASTAR POSTED ELSEWHERE JUNE 2019
Complaint about Verastar Ltd t/a Clear Business on Google  “i will be contacting trading standards first thing monday”
Complaint about  Verastar Ltd t/a Unicom on Twitter  “how many times do you need to be told the account holder is dead!”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk   “AVOID AT ALL COSTS” “absolutely disgusted with Kinex”
Complaint about  Verastar Ltd t/a Woav on Twitter  “Very disappointed with service received from @WoavUK”
Complaint about  Verastar Ltd t/a Kinex on Twitter   “Promises of support. Nothing delivered, no feedback”
Complaint about Verastar Ltd t/a Clear Business on Google  “WORST COMPANY EVER !!!!! AVOID !!!!!!!”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “Worst company ever! LIED about the contract”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “This is the worst company as a business person I have ever had to deal with”
Complaint about  Verastar Ltd on Google  “Avoid at all costs"
Complaint about Verastar Ltd t/a Kinex Google   “Worst company ever took £4000 for a mobile data charge”
Complaint about Verastar Ltd t/a Clear Business on Google   “Worst company ever took £4000 for a mobile data charge”
COMPLAINTS ABOUT VERASTAR COMPANIES POSTED ONLINE IN MAY 2019
BAD REVIEWS ABOUT VERASTAR  ON TRUSTPILOT
Complaint about Verastar Ltd /  Kinex on Trustpilot “Avoid this company”  This bad review about Kinex was taken offline / removed / deleted 
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Can't actually believe I'm back here with this company”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review and claimed that 'This reviewer has not had a genuine service  experience.’
*Complaint about Verastar Ltd /  Kinex on Trustpilot  “So glad that I didn't sign a contract this morning”  
Complaint about Verastar Ltd /  Kinex on Trustpilot “Prices on face value were ok but rude operators”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “I wish I had never heard the name Kinex. I want out”
Complaint about Verastar Ltd /  Unicom on Trustpilot “Avoid this company like the plague”
Complaint about Verastar Ltd /  Kinex on Trustpilot “Terrible customer service and false promises”  This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that “This review contains defamatory language”
*Complaint about Verastar Ltd /  Kinex on Trustpilot  “Stay away from this company!”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review and claimed that 'This reviewer has not had a genuine service  experience.’
Complaint about Verastar Ltd /  Kinex on Trustpilot “Stay away from this company and never approach them”  This bad review about Kinex was taken offline / removed / hidden from view / deleted
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Beware of this company”
*Complaint about Verastar Ltd /  Kinex on Trustpilot  “Stay away from this company. I am sure you will regret if you use them.”  This bad review about Kinex was taken offline / removed / hidden from view / deleted
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Stay AWAY from this company!!!! AVOID THIS COMPANY AT ALL COSTS!!”
Complaint about Verastar Ltd / Woav on Trustpilot  “FRAUDULENT PRACTICES ABOUND WITH THIS COMPANY. THEY WILL STOP AT NOTHING.”
Complaint about Verastar Ltd / Clear Business on Trustpilot  “This is seriously the worst company ever”  This bad review about Clear Business was taken offline / removed / hidden from view by Trustpilot after Clear Business reported the review and claimed that “This review contains defamatory language”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “DO NOT TOUCH THIS COMPANY UNLESS YOU WANT TO BR RIPPED OFF!!”   This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that “This review contains defamatory language”
Complaint about Verastar Ltd / Clear Business on Trustpilot  “When you choose your water supplier, DON'T CHOOSE THEM.”
*Complaint about Verastar Ltd /  Unicom on Trustpilot  “Be very careful when signing up with this company!!!!”  This bad review about Unicom was taken offline / removed / deleted by Trustpilot after Unicom reported the review and claimed that 'This reviewer has not had a genuine service  experience.’
Complaint about Verastar Ltd /  Kinex on Trustpilot  “The worst ever broadband company that I have seen”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Having the worse customer service ever”
*Complaint about Verastar Ltd / Clear Business on Trustpilot  “Very terrible company”  This bad review about Clear Business was taken offline / removed / deleted by Trustpilot after Clear Business reported the review and claimed that 'This reviewer has not had a genuine service  experience.’
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Will never reccomend anyone to Unicom”  
*Complaint about Verastar Ltd / Clear Business on Trustpilot  “Customer service is abysmal”
*Complaint about Verastar Ltd / Clear Business on Trustpilot  “Horrendous company to work with”
Complaint about Verastar Ltd / Clear Business on Trustpilot  “Do not use this company for anything”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “I will not be using your company for our Broadband”
*Complaint about Verastar Ltd /  Kinex on Trustpilot  “The worst company you could ever go to!!”   This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review and claimed that 'This reviewer has not had a genuine service  experience.’
*Complaint about Verastar Ltd / Clear Business on Trustpilot  “Rude, lying, underhand! AVOID!!!!!!” This bad review about Clear Business was taken offline / removed / deleted by Trustpilot after Clear Business reported the review and claimed that 'This review contains defamatory language.'
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Not the most helpful company”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “This is literally the worst company I have ever had to deal with.”
Complaint about Verastar Ltd / Clear Business on Trustpilot “Disorganised and Threatening Company - Beware!”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Appalling company”
Complaint about Verastar Ltd /  Woav on Trustpilot “WOAV stay a way!” “This is your worst nightmare !”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Avoid this company at all costs”
Complaint about Verastar Ltd / Clear Business on Trustpilot  “IS THERE ANYBODY OUT THERE?”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Absolutely shocking service”
Complaint about Verastar Ltd /  Unicom on Trustpilot “Absolutely useless,worst company ever”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Incompetent badly run company”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Horrendous & Overcharging!!!”
Complaint about Verastar Ltd /  Kinex on Trustpilot “Absolutely horrendous company! Avoid at all costs!”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Kinex are hands down the worst company I've ever had the misfortune to deal with”
*Complaint about Verastar Ltd /  Unicom on Trustpilot  “disgraceful company...useless customer service and complaints”
*Complaint about Verastar Ltd /  Kinex on Trustpilot  “Kinex is a not an honest company. AVOID”
*Complaint about Verastar Ltd /  Kinex on Trustpilot  “No idea where all these rave reviews come from...”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “our impression is that Kinex is a shabby little company”  This bad review about Kinex was taken offline / removed / hidden / deleted
*Complaint about Verastar Ltd / Clear Business on Trustpilot “Wifi broadband internet disaster”
Complaint about Verastar Ltd / Kinex on Trustpilot  "Unbelievable!!!!!!!!"    This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that “This review contains defamatory language”
Complaint about Verastar Ltd / Kinex on Trustpilot   “BT service was abysmal Kinex is worse”  This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that “This review contains defamatory language”
Complaint about Verastar Ltd / Kinex on Trustpilot  “This is the worst company I have ever had the misfortune of dealing with”  This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that “This review contains defamatory language”
Complaint about Verastar Ltd / Kinex on Trustpilot  “The internet connection over the past 8 months kept breaking down”  
*Complaint about Verastar Ltd / Kinex on Trustpilot  “worse company ever DONT USE THEM!!!!”   This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review and claimed that 'This reviewer has not had a genuine buying or service  experience.’
Complaint about Verastar Ltd / Kinex on Trustpilot   “I would rate '0' starts if I could”  This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that “This review contains defamatory language”
*Complaint about Verastar Ltd / Kinex on Trustpilot  “Full of endless false promises”   This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review and claimed that 'This reviewer has not had a genuine buying or service  experience.’

*Complaint about Verastar Ltd / Kinex on Trustpilot   “Poor service and false promises!”

Complaint about Verastar Ltd / Kinex on Trustpilot  “I want out of contract but they won't let me”
Complaint about Verastar Ltd / Kinex on Trustpilot  “I am now contacting the industry ombudsmen to have this resolved”
BAD REVIEWS ABOUT WORKING FOR VERASTAR FROM EMPLOYEES POSTED MAY 2019
Employee complaint about  Verastar Ltd t/a Kinex on Glassdoor  "Awful place to work" “Huge staff turnover Poor treatment of staff”
Employee complaint about  Verastar Ltd t/a Kinex on Indeed "How is this company still in business, nothing but cold calling and stressful !!"   This bad review about working at Kinex is no longer accessible via the main Indeed / Kinex reviews page 
Employee complaint about  Verastar Ltd t/a Kinex on Glassdoor  "Nothing"   
Employee complaint about  Verastar Ltd t/a Clear Business on Indeed  “Does not care about their staff”
Employee complaint about  Verastar Ltd on Indeed   “Treat it as a temporary job” 
Employee complaint about  Verastar Ltd t/a Kinex on Glassdoor  “Lying Managers” 
Employee complaint about  Verastar Ltd t/a Kinex on Glassdoor  “The worst job I have ever had”
BAD REVIEWS ABOUT VERASTAR POSTED ELSEWHERE MAY 2019
Complaint about  Verastar Ltd t/a Clear Business on Google  “Worst company ever. Please avoid!!!”
Complaint about  Verastar Ltd t/a Kinex on Google  “Disgraceful, ofcom need to investigate!!!”
Complaint about  Verastar Ltd t/a Clear Business on Google  “This is the most dreadful company I have come across”
Complaint about  Verastar Ltd t/a Clear Business on Google  “Quite dreadful actually”
Complaint about  Verastar Ltd t/a Clear Business on Google  “If you can avoid using this company then do”
Complaint about  Verastar Ltd t/a Clear Business on Google  “Do not use!”
Complaint about  Verastar Ltd t/a Clear Business on Google  “terrible service and always extra charge”
Complaint about  Verastar Ltd t/a Kinex on Google  “At best unhelpful, at worst completely ignorant.”
Complaint about  Verastar Ltd t/a Clear Business on Google  “Avoid at all costs!!!”
Complaint about  Verastar Ltd t/a Clear Business on Google  “AVOID THIS COMPANY !!!!”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “threats of court action if attempted to go else where”
Complaint about  Verastar Ltd t/a Kinex on Google  “It is dishonest company”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “Kinex - disgraceful company”
Complaint about  Verastar Ltd t/a Kinex on Google   “Disgraceful service”
Complaint about  Verastar Ltd t/a Kinex on Google   “Kinex are quite possibly the worst Broadband provider in the UK”
Complaint about  Verastar Ltd t/a Kinex on Google  “Shockingly poor service!”
COMPLAINTS ABOUT VERASTAR COMPANIES POSTED ONLINE IN APRIL 2019
BAD REVIEWS ABOUT VERASTAR  ON TRUSTPILOT
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “avoid using Unicom at all costs as they are certainly not professional as they advertise!”
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “Truly terrible customer service”  "This bad review about Unicom was taken offline / removed / hidden from view
*Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Absolute screws!!!!”  “Stay away at all cost”   This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review and claimed that 'This reviewer has not had a genuine buying or service  experience.’
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “Stay away from Unicom!!”  "This bad review about Unicom was taken offline / removed / hidden from view by Trustpilot after Unicom reported the review and claimed that ‘The review contains offensive language that is accusatory / defamatory"  
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Kinex is a disaster”
Complaint about  Verastar Ltd t/a Clear Business on Trustpilot  “Not recommended anyone to use.”
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “KEEP AWAY!!!! Don't go near Unicom”
*Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “The worst thing our company ever did was sign up to kinex”
*Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Do not use this company!”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review and claimed that 'This reviewer has not had a genuine buying or service  experience.’
Complaint about  Verastar Ltd t/a Kinex on Trustpilot   This bad review was removed from view.   "This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that ‘The review contains offensive language that is accusatory / defamatory"
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  This bad review was removed from view  "This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that ‘The review contains offensive language that is accusatory / defamatory"
*Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “ripped off and still pestering me”  
Complaint about  Verastar Ltd t/a Woav on Trustpilot “Total incompetence or deliberate bad practice?”
*Complaint about  Verastar Ltd t/a Clear Business on Trustpilot  “Shocking! it would be easier to get out of prison that to leave”  This bad review about Clear Business was taken offline / removed / deleted by Trustpilot after  Clear Business reported the review and claimed that 'This reviewer has not had a genuine buying or service  experience.’
*Complaint about  Verastar Ltd t/a Clear Business on Trustpilot   “Terrible terrible company to deal with”  This bad review about Clear Business was taken offline / removed / deleted by Trustpilot after  Clear Business reported the review and claimed that 'This reviewer has not had a genuine buying or service  experience.’  
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “PLEASE STAY AWAY FROM THIS COMPANY KINEX”  "This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that ‘The review contains offensive language that is accusatory / defamatory"
*Complaint about  Verastar Ltd t/a Unicom on Trustpilot   “Expensive and customer service never get back to you”
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “WARNING DO NOT USE UNICOM.”
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “Unicom are threatening me with £760 in charges.”
Complaint about  Verastar Ltd t/a Clear Business on Trustpilot  "What is curious is that the majority of the positive reviews mention by name a member of staff"
*Complaint about  Verastar Ltd t/a Kinex on Trustpilot   “Not working yet - 4 days and counting”
*Complaint about  Verastar Ltd t/a Clear Business on Trustpilot  “Clear Business Can Not Cope with Multiple Business Accounts”
Complaint about  Verastar Ltd t/a Clear Business on Trustpilot  “Have ongoing problems with Broadband from Clear Business”
Complaint about  Verastar Ltd t/a Clear Business on Trustpilot  “Stay well away from this company”
Complaint about  Verastar Ltd t/a Unicom on Trustpilot   “WARNING DO NOT USE UNICOM”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Come on kinex. Please sort it out”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Pray your phones don’t go down at the weekend... no-one will help you. Disgusted.”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “TERRIBLE COMPANY I WOULD NOT USE AGAIN!”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Absolutely crap!!! The broadband is shockingly bad.”  
*Complaint about  Verastar Ltd t/a Unicom on Trustpilot   “They charge you for fibre but you will be connected with copper”  This bad review about Unicom was taken offline / removed / deleted by Trustpilot after  Unicom reported the review and claimed that 'This reviewer has not had a genuine buying or service  experience.’  
*Complaint about  Verastar Ltd t/a Kinex on Trustpilot   “Their broadband is so so BAD”
*Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “one of the most deceitful companys I have had the displeasure to work with”  This bad review about Unicom was taken offline / removed / deleted by Trustpilot after  Unicom reported the review and claimed that 'This reviewer has not had a genuine buying or service  experience.’  
*Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Harrassing phone calls”
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “steamrollered into a verbal contract”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Signed up after promises of big savings”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Useless - Steer Clear”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot “Pestered by sales calls” “I regret changing supplier to kinex”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Only been with Kinex a matter of weeks and already regretting the decision”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “This is the worst company for service and customer service”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Worst company I have ever come across. Aggressive sales strategies and poor service”  "This bad review about Kinex was taken offline / removed by Trustpilot after Kinex reported the review and claimed that “The review contains offensive language that is accusatory, defamatory, violent, coarse, sexist or racist”
*Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “In summary our experience as a business using Kinex”
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “Tried to get minimum broadband line speeds”
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “AND STILL I WAIT FOR SERVICE”
*Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Please accept I do not wish to sign up”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review and claimed that 'This reviewer has not had a genuine buying or service  experience.’  
Complaint about  Verastar Ltd t/a Clear Business on Trustpilot “Change your supplier...”
*Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Very poor service”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “attitude”
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “If I could choose zero stars I would!! DO NOT USE THIS COMPANY!!!”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “I wish we had never transferred to Kinnex!”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “keep ringing every 20 minutes”  This bad review about Clear Business was taken offline / removed / deleted by Trustpilot after Clear Business reported the review and claimed that 'This reviewer has not had a genuine buying or service  experience.’  
* Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “Shocking and exasperating experience”
Complaint about  Verastar Ltd t/a Clear Business on Trustpilot  “UNCLEAR BILLS Don’t go near this company unless you want consent problem with your bills”  This bad review about Kinex was taken offline / removed / deleted
* Complaint about  Verastar Ltd t/a Clear Business on Trustpilot “Shockingly bad”
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “I’ve dealt with some poor customer service departments but Unicom excelled”
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “I have had nothing but problems”
BAD REVIEWS ABOUT WORKING FOR VERASTAR FROM EMPLOYEES POSTED APRIL 2019
Employee complaint about  Verastar Ltd / Kinex on Indeed  “Avoid avoid avoid”
Employee complaint about  Verastar Ltd on Indeed  “Avoid the Piccadilly office "
Employee complaint about  Verastar Ltd  on Indeed  “horrible to work for”
Employee complaint about  Verastar Ltd  on Indeed  “Full of false promises”
Employee complaint about  Verastar Ltd / Kinex on Indeed  “Rubbish” “Only put 1 start because 0 isn't available”
Employee complaint about  Verastar Ltd / Kinex on Indeed  “Massive staff turnover is a very clear indication that there’s something rotten at the core of this business.”
Employee complaint about  Verastar Ltd / Kinex on Google  “Worked for this 'company' in field sales for a couple of weeks. AWFUL.”
Employee complaint about  Verastar Ltd / Kinex on Indeed  “Sacked in a week”
Employee complaint about  Verastar Ltd t/a Kinex on Glassdoor  “Poor cold calling same old data that has been called over and over again”
Employee complaint about  Verastar Ltd on Glassdoor  “Poor management. HR department on its backside” “No customer care. Sloppy selling.”
Employee complaint about  Verastar Ltd / Kinex on Indeed   “Worst job I've ever had? Yes....”
Employee complaint about  Verastar Ltd on Glassdoor   "Not really recommending”
BAD REVIEWS POSTED ELSEWHERE APRIL 2019
Employee complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “Awful company! This company is a con”
Complaint about  Verastar Ltd t/a Clear Business on Google  “Never use their services”
Complaint about  Verastar Ltd t/a Kinex on Twitter  “No internet issues in 6 years with Daisy com move to #kinex Nothing but problems”
Complaint about  Verastar Ltd t/a Kinex on Google  “avoid at all costs”
Complaint about  Verastar Ltd t/a Kinex on Google  “TERRIBLE NIGHTMARE”
Complaint about  Verastar Ltd t/a Clear Business on Google   “Don't touch Clear Business with a barge pole”
Complaint about  Verastar Ltd t/a Kinex on Google  “DO NOT I REPEAT DO NOT SIGN ANYTHING WITH THIS MONEY GRABBING COMPANY!!!!”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “AVOID AVOID AVOID!!”
Complaint about  Verastar Ltd t/a Kinex on Google  “Avoid at all costs!” “the customer service is a joke”
Complaint about  Verastar Ltd  on Google  “Talk to me when you pay me the £25,000 you owe me !"
Complaint about  Verastar Ltd t/a Kinex on Google   “AVOID AVOID AVOID absolutely shambolic”
Complaint about  Verastar Ltd t/a Kinex on Google   “Absolute joke of a company”
Complaint about  Verastar Ltd t/a Kinex on Google  “Avoid Kinex!!!!!!”
Complaint about  Verastar Ltd t/a Clear Business on Google    “Do not touch this company with a barge pole”
Complaint about  Verastar Ltd t/a Kinex on Google  “Cant believe the shower of s**t”
Complaint about  Verastar Ltd t/a Kinex on Twitter  “NOW A FULL WEEK WITHOUT INTERNET! How can this even be POSSIBLE!?”
Complaint about  Verastar Ltd t/a Clear Business on Google  “Terrible company to deal with”
Complaint about  Verastar Ltd t/a Kinex on Google  “Really high pressure sales”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “AVOID!!!”
Complaint about  Verastar Ltd t/a Kinex on Google  “I will not recommend to anyone”
Complaint about  Verastar Ltd t/a Woav on Google   “the worst on  earth, AVOID them”
Complaint about  Verastar Ltd t/a Clear Business on Google  “Absolutely the worst utility supply company I have dealt with in 30 years”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “Absolutely disgraceful company Stay away”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “Worst company I have ever had the misfortune of dealing with. Conned from beginning to end.”
Complaint about  Verastar Ltd t/a Clear Business on Google  “Thieves and LAIRS.”
Complaint about  Verastar Ltd t/a Kinex on Google  “IF POSSIBLE WOULD HAVE LEFT NO STARS”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “Changed from BT at work because of price.  Kinex is awful.”
Complaint about  Verastar Ltd t/a Clear Business on Google   “Clear Business More like Shady Business”
Complaint about  Verastar Ltd t/a Clear Business on Google   “One of the worst companies I have ever had to deal with”
COMPLAINTS ABOUT VERASTAR COMPANIES POSTED ONLINE IN MARCH 2019
BAD REVIEWS ABOUT VERASTAR  ON TRUSTPILOT
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “I have had nothing but problems”
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “The worst customer service”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “the worst company i've ever dealt with!”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Am not happy regarding excessive charges levied without prior notice”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “IF YOU HAVE DOUBTS ABOUT A COMPANY GO WITH YOUR GUT I WISH I HAD!”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Only just changed over to kinex and already regretting it!”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “The worst provider I have ever had the displeasure of working with”
*Complaint about  Verastar Ltd t/a Clear Business on Trustpilot  “I would also state that 80% of these reviews are written by clear business staff!!!”
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “They Never Allow you to Leave!”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “PLEASE STAY AWAY FROM THIS COMPANY..”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Completely unacceptable service”  This bad review about Kinex was taken offline / removed by Trustpilot after Kinex reported the review and claimed that ‘The review contains offensive language that is accusatory and/or defamatory.'
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “I would never ever recommend this company to any one,”   This bad review about Kinex was taken offline / removed by Trustpilot after Kinex reported the review and claimed that ‘The review contains offensive language that is accusatory and/or defamatory.'
*Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “I only gave one Beacuase I can’t give none. Would highly aviod.” 
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  "the worst of the worst company ever KINEX TELECOM"  This bad review about Kinex was taken offline / removed by Trustpilot after Kinex reported the review and claimed that 'The review contains personal information that could be used to track, identify, contact or impersonate someone.'
Complaint about  Verastar Ltd t/a Kinex on Trustpilot   “stay away from this phone supplier”
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “Not too sure where to start”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  "AVOID AVOID AVOID"  This bad review about Kinex was taken offline / removed by Trustpilot after Kinex reported the review and claimed that ‘The review contains offensive language that is accusatory and/or defamatory.'
Complaint about  Verastar Ltd t/a Kinex on Trustpilot REVIEW REMOVED  This bad review about Kinex was taken offline / removed by Trustpilot after Kinex reported the review and claimed that ‘The review contains offensive language that is accusatory and/or defamatory.'
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Shocking Service, Would Not Recommend”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Terrible customer service . . . lie about fibre broadband”
*Complaint about  Verastar Ltd t/a Clear Business on Trustpilot   “Beware of this company”  This bad review about Clear Business was taken offline / removed / deleted by Trustpilot after Clear Business reported the review and claimed that 'This reviewer has not had a genuine buying or service  experience.’  
*Complaint about  Verastar Ltd t/a Clear Business on Trustpilot   “I hate cold callers!”  This bad review about Clear Business was taken offline / removed / deleted by Trustpilot after Clear Business reported the review and claimed that 'This reviewer has not had a genuine buying or service  experience.’  
Complaint about  Verastar Ltd t/a Clear Business on Trustpilot “IMO... Simply Abysmal service”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Keep well away, absolutely disgraceful service!!”
Complaint about  Verastar Ltd t/a Unicom on Trustpilot “Avoid at all costs”  This bad review about Unicom was taken offline / removed by Trustpilot after Unicom reported the review and claimed that ‘The review contains offensive language that is accusatory and/or defamatory.'
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “ABSOLUTE SHOWER OF ****,”
*Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “The worst company ever!”   This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review and claimed that 'This reviewer has not had a genuine buying or service  experience.’  
*Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Absolutely rubbish. I would advise anyone to stay well clear”
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “Do not touch this company”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “This is a terrible company”
Complaint about  Verastar Ltd t/a Clear Business on Trustpilot  “horrible” “If I could give this company a zero star rating I would.”
*Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Made all sorts of promises on phone…”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review and claimed that ‘The review includes promotional references that are not related to the reviewer's buying or service experience.’
*Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “A sales representative from Kinex just hung up on me”
*Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Kinex are slow, unresponsive and arrogant.” This bad review about Kinex was taken offline / removed by Trustpilot after Kinex reported the review and claimed that ‘The review contains offensive language that is accusatory and/or defamatory.'
Employee complaint about  Verastar Ltd t/a Kinex on Trustpilot  "Go through staff like there’s no tomorrow"
Complaint about  Verastar Ltd t/a Kinex on Trustpilot “Poor customer service”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Bad service for over a year.”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “unjust cold callers”  This bad review about Kinex was taken offline / removed by Trustpilot after Kinex reported the review and claimed that ‘The review contains offensive language that is accusatory and/or defamatory.'
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Helpful staff giving out misleading information”  This bad review about Kinex was taken offline / removed by Trustpilot after Kinex reported the review and claimed that ‘The review contains offensive language that is accusatory and/or defamatory.'
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Appalling service”   This bad review about Kinex was taken offline / removed by Trustpilot after Kinex reported the review and claimed that ‘The review contains offensive language that is accusatory and/or defamatory.'
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Absolute disgrace of a company from the very beginning”  This bad review about Kinex was taken offline / removed by Trustpilot after Kinex reported the review and claimed that ‘The review contains offensive language that is accusatory and/or defamatory.'
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Absolutely disappointed !!! AVOID IT !!!”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review and claimed that ‘The review includes promotional references that are not related to the reviewer's buying or service experience.’
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “I had a problem regarding my bill and telephoned them on 8 occasions to get it sorted”
*Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Poor customer service”  This bad review about Kinex was taken offline / removed by Trustpilot after Kinex reported the review and claimed that ‘The review contains offensive language that is accusatory and/or defamatory.'
*Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Harassed by unsolicited sales calls from this company.”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review and claimed that 'This reviewer has not had a genuine buying or service  experience.’  
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “We have received terrible service consistency since we signed up with Kinex”  This bad review about Kinex was taken offline / removed by Trustpilot after Kinex reported the review and claimed that ‘The review contains offensive language that is accusatory and/or defamatory.'
*Complaint about  Verastar Ltd t/a Kinex on Trustpilot “Time wasters”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review and claimed that 'This reviewer has not had a genuine buying or service  experience.’  
Complaint about  Verastar Ltd t/a Clear Business Trustpilot  “Forme my friend”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Use another supplier” This bad review about Kinex was taken offline / removed by Trustpilot after Kinex reported the review and claimed that ‘The review contains offensive language that is accusatory and/or defamatory.'
Complaint about  Verastar Ltd t/a Woav on Trustpilot  “Don't even think about it (like - not even for a second - try Origin)...”
*Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Not worth it I advise you to pass up.”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review and claimed that 'This reviewer has not had a genuine service experience.’  
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Mis-sold and no consistency - Don't sign up” This bad review about Kinex was taken offline / removed by Trustpilot after Kinex reported the review and claimed that ‘The review contains offensive language that is accusatory and/or defamatory.'
Employee complaint about  Verastar Ltd t/a Kinex on Trustpilot “The good reviews on here are business that have only just signed up”  This bad review about Kinex was taken offline / removed by Trustpilot after Kinex reported the review and claimed that ‘The review contains offensive language that is accusatory and/or defamatory.'
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “A frightening experience”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot “Review removed from view”  This bad review about Unicom was taken offline / removed by Trustpilot after Unicom reported the review and claimed that ‘The review contains offensive language that is accusatory and/or defamatory.'
BAD REVIEWS ABOUT WORKING FOR VERASTAR FROM EMPLOYEES POSTED MARCH 2019
Employee Complaint about  Verastar Ltd on Glassdoor  “their attitude towards their frontline employees absolutely stinks.”
Employee Complaint about  Verastar Ltd  on Indeed  “Could be so much better”
Employee Complaint about  Verastar Ltd  on Google  "Something needs to happen, Offcom need to investigate“
Employee Complaint about  Verastar Ltd  on Indeed  "Low or no income as Field Sales Exec“
Employee Complaint about  Verastar Ltd t/a Kinex on Indeed   "Worst job I've had“
Employee Complaint about  Verastar Ltd t/a Kinex on Indeed  "In-depth Review - Do Not Work Here“
Employee Complaint about  Verastar Ltd t/a Kinex on Indeed  "Not Worth It“
Employee Complaint about  Verastar Ltd t/a Kinex on Indeed  "Uncomfortable unprofessional and unorganised “
Employee Complaint about  Verastar Ltd t/a Kinex on Glassdoor  "Worst company I've ever worked for.”
Employee Complaint about  Verastar Ltd t/a Clear Business on Google  "Worked for this 'company' horrible place. I would avoid at all costs.”
Employee Complaint about  Verastar Ltd t/a Kinex on Glassdoor  "Is it the 1970s??”
Employee Complaint about  Verastar Ltd  on  Glassdoor  “Military culture, cant speak about anything else”
Employee Complaint about  Verastar Ltd t/a Clear Business on Google  “This company is shocking”
Employee Complaint about  Verastar Ltd t/a Kinex on Glassdoor   "Honest review"   
Employee Complaint about  Verastar Ltd t/a Kinex on Indeed  "Unfairish sacking”
Employee Complaint about  Verastar Ltd t/a Kinex on Indeed  “Avoid this company! They have a terrible work ethic”
Employee Complaint about  Verastar Ltd t/a Kinex on Indeed  "Worst company ever”
Employee Complaint about  Verastar Ltd  on  Glassdoor  "AVOID LIKE THE PLAGUE!”
Employee Complaint about  Verastar Ltd  on  Glassdoor  "Horrendous"
Employee Complaint about  Verastar Ltd t/a Kinex on  Glassdoor  "AVOID”
Employee Complaint about  Verastar Ltd t/a Kinex on Google  “My mental & physical health was extremely effected whilst working here.”
Employee Complaint about  Verastar Ltd t/a Kinex on Indeed  “better off being a road sweeper”  "DO NOT WASTE YOUR TIME”
Employee complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk   “I left this company”    This bad review about working for Kinex was taken offline / removed / delted from REVIEWS.co.uk
Employee complaint about working for Verastar Ltd on Google   “They intimidate staff to write good reviews”
Employee complaint about  Verastar Ltd on Indeed  "Such a shame"
Employee complaint about  Verastar Ltd t/a Kinex on Trustpilot  "Go through staff like there’s no tomorrow"
Employee Complaint about  Verastar Ltd t/a Kinex on Indeed   "Worst Company to Work with"
Employee Complaint about  Verastar Ltd t/a Kinex on Trustpilot  "Awful place to work"
Employee complaint about  Verastar Ltd on Google  "all in all bad place to work"
Employee complaint about  Verastar Ltd t/a Kinex on Trustpilot “The good reviews on here are business that have only just signed up”  This bad review about Kinex was taken offline / removed by Trustpilot after Kinex reported the review and claimed that ‘The review contains offensive language that is accusatory and/or defamatory.'
BAD OTHER REVIEWS POSTED MARCH 2019
Complaint about  Verastar Ltd t/a Clear Business on Google  “Promised 20% discount , then customer service denied ever offering it”
Complaint about  Verastar Ltd t/a Clear Business on Google  “Nothing clear here with this business”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk   “I don't want to even give a 1 star! AWFUL Company. 
Complaint about  Verastar Ltd t/a Clear Business on Google  “This is honestly the worst company the world”
Complaint about  Verastar Ltd t/a Kinex on Google  “Constantly being bombarded with calls from desperate sales people with no manners”  This review is no longer available.
Complaint about  Verastar Ltd t/a Kinex on Twitter  “kinex avoid at all costs”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “This is the WORST company I have ever experienced in my entire life”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “This rabble keep calling me and spinning me the same line”
Complaint about  Verastar Ltd t/a Clear Business on Google   “This company has no sense of customer care”
Complaint about  Verastar Ltd t/a Clear Business on Google  “Got to be the worst service company I have ever deslt with”
Complaint about  Verastar Ltd on Google  Dreadful...Dreadful....Dreadful.."
Complaint about  Verastar Ltd t/a Clear Business on Google  “Worst company ever, an utter joke of an organisation”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk   “Awful company”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “If there was a no star option I would have used that!”
Complaint about  Verastar Ltd t/a Kinex on Twitter  “Rep told him face to face he'd get a static IP. Line goes live.. "oh, that's £3 a month extra”
Complaint about  Verastar Ltd t/a Clear Business on Google  “Avoid!!”
Complaint about  Verastar Ltd t/a Clear Business on Google  “Worst company I have ever dealt with”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk   “This company is a disgrace”  "PLEASE PLEASE be CAREFUL READ the Reviews"
Complaint about  Verastar Ltd t/a Clear Business on Google  “I WOUNDN'T RECOMMEND THEM TO ANYONE!!!”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk   “terrible service”
Complaint about  Verastar Ltd t/a Clear Business on Google  “Absolute discrace 4 years of problems”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “What a shower! Doesn't the CEO ever read the reviews of his own business?”
Complaint about  Verastar Ltd t/a Clear Business on Twitter  “Clear business are the worst utility provider there is”
Complaint about  Verastar Ltd t/a Clear Business on Google “Beware of this company.”
Complaint about  Verastar Ltd t/a Clear Business on Google “WORST! AVOID this company, have to repeat 50000000 times for them to change something”

 Click HERE to see further large number of online complaints and postings about Verastar Ltd, Unicom, Kinex, Woav, Clear Business, Universal Debt Collection  etc. etc.

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Soon after the Ofcom fine of £200,000 for mis-selling, Universal Utilities T/A Unicom registered a change of name at Company House in October 2015 and they are now known as Verastar Ltd T/A Unicom, Kinex, Woav, Titan Telecom, Clear Business Telecom / Energy / Water etc. etc  Click HERE to see level of complaints about companies under the Verastar Ltd umbrella.  

The purpose of this website is to try to bring together people who are having problems with these companies and we also try to provide information that might be useful to customers having problems.

Emails we receive from customers of Verastar / Unicom / Kinex / Titan / Woav / Clear Business etc will not be published on this site but any correspondence we receive from Verastar Ltd / Unicom / Kinex / Titan / Woav / Clear Business or any other associated companies will be published on this page and the NEWS UPDATE page.  (We have received emails / letters from a director of Verastar Ltd raising his concerns about the contents of this web site and we will publish more details in the near future.)

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We have heard from former Unicom / Verastar customers who owned Company Limited businesses but closed down their business.  They were informed by Verastar / Unicom that in order for termination fees to be waived after they ceased to trade, they would first need to apply to Companies House to have their businesses struck off from the Companies House register.  However, customers then found that as soon as they applied to have their company struck off, Verastar / Unicom raised an objection with Companies House and the voluntary strike off was suspended.  Unicom then continued to follow their normal debt collection procedures for collection of termination fees from the customer with threats of legal action.  If any readers are experiencing this problem, you might find some useful information in this diary blog set up by a former Unicom customer to try and help people who were faced with this situation https://sites.google.com/site/unicomterminationfees/home

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We have heard from many people who cancelled their contracts with Verastar / Unicom / Kinex etc for various reasons such as selling or closing down their businesses or because they allegedly were not provided with the services and prices they were promised.  Unicom then applied demands for early termination fees amounting to three and four figure sums. We have heard from many people have felt harassed and intimidated by Unicom's debt collection practices and who have endured months / years of harassing phone calls, multiple letters with threats of legal action if termination fees are not paid by continuously revised dates, threats of involving the bailiffs, threats of trashing the customers credit ratings and state that credit will be difficult to obtain, threats of having to pay court costs, threats of an attachment of earnings order, threats of a charging order on the sale of property, threats of permanent loss of customer’s business telephone numbers, threats of third party debt order to freeze bank account. 

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Click HERE HERE & HERE to see a few examples of the threatening letters that Verastar send to their customers for collection of termination fees

January 2017 We would like to hear from Verastar customers who may have recently received a letter from 'Universal Debt Collection' similar to the letter below.  

It is worth noting here that Universal Debt Collection  is NOT an external licensed debt collection agency.  It is simply the name that Verastar Ltd have given to their own in-house Credit Control Department to collect debts from companies under their own Verastar Ltd umbrella. Universal Debt Collection is NOT licensed to collect debts AS a debt collector.   Readers who have received letters from 'Universal Debt Collection' might be interested to read about Npower, Wonga and some banks who were investigated for sending letters to their customers from fake debt collection agencies and from fake law firms. Click on the links for more information NPOWER / WONGA /  BANKS  

We have heard from many Verastar Ltd / Unicom customers who have received documents from Verastar / Unicom  that are almost identical to Court Claim Forms / Summons but if there is no Court Stamp, Claim No, Issue Date or Court Address then it is NOT a genuine Court Summons.  In addition, a genuine Court Claim Form would be sent by the Courts, not the company and would contain guidance notes and other forms including a defence form.  Click on the image to see an example of an imitation 'Court Claim Form / Summons' sent by Verastar Ltd to their customers for collection of termination fees.  This CAB link HERE explains court procedure and states "If the court's official stamp isn't on the claim form, the person you owe money to might be trying to get you to pay them back by pretending to send you court papers.  This could count as harassment by your creditor and might be against the law. You should get advice about what to do.'  

To our knowledge, Unicom have NEVER enforced any of their threats and taken legal action against anyone - ever.  We have also heard from a number of former Verastar / Unicom staff who confirmed this information.    It would seem that Verastar / Unicom have in the past only ever threatened to take legal action making people's life a misery in the process.

Click HERE for more information about termination fees and the debt collection practices of Verastar / Unicom / Kinex / Titan Telecom etc

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It is noted that many negative reviews about Verastar Ltd / Unicom / Kinex / Titan Telecom / Woav etc are deleted from review sites after intervention from Verastar and details can be seen HERE.  The number of deleted reviews and postings are listed below and HERE  and are highlighted 'Review Removed'.

It is noticeable on Trustpilot that most reviewers who posted positive high scoring reviews were 'invited' to do so by the company they are reviewing.  However,  most reviewers who posted negative low scoring reviews  were not 'invited' to do so and posted their reviews under their own initiative.   It is also noticeable that the number of negative low scoring Trustpilot reviews are not reflected on Unicom, Kinex and Titan Telecom's own web sites. 

Rating Score Comparisons

23 March 2016. The rating score for Unicom on Trustpilot  is 7.9 out of 10 but the rating score on Review Centre is 1.4 out of 5.

9 April 2016  The rating score for Titan Telecom on Trustpilot is 7.9 out of 10 but the rating score on Review Centre is 1.7 out of 5. 

9 April 2016  The rating score for Kinex on Trustpilot is 6 out of 10 but the rating score on Review Centre is 1.5 out of 5.  ALL the reviews about Kinex have now been deleted from Review Centre review site)

9 April 2016 the rating score for Optimum Calls on Trustpilot is 6.1 out of 10 but the rating score on Review Centre is 1.1 out of 5  (

By comparing the ratings scores of the two review sites, a discrepancy becomes apparent.  (It is interesting that Unicom, Titan Telecom and Kinex all subscribe to Trustpilot's paid business service)  It is also interesting that Verastar Ltd and Trustpilot are both owned by the same private equity company Vitruvian Partners.

Equally interesting is how TRUSTPILOT market their services. ‘DROWN OUT THE BAD PRESS AND POOR REVIEWS OF THE PAST’.  

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Bad reviews taken offline by Trustpilot after the Verastar Ltd companies reported the reviews

Complaint about Kinex / Verastar Ltd on Trustpilot  “So bad they dont have a proper customer helpline.”  This Bad review about Kinex was taken offline by Trustpilot after Kinex reported the review
Complaint about Titan / Clear Business / Verastar Ltd on Trustpilot “Honestly, words cannot describe the frustration I have with this utterly disgusting amateur company...”  This Bad review about Titan Telecom was taken offline / removed / deleted by Trustpilot
Complaint about Clear Business / Verastar Ltd on Trustpilot  Review taken Offline  This bad review about Clear Business was taken offline by Trustpilot after Clear Business reported the review
Complaint about Unicom / Verastar Ltd on Trustpilot  “Poor Customer Services”  This Bad review about Unicom was taken offline by Trustpilot after Unicom reported the review
Complaint about Kinex / Verastar Ltd on  Trustpilot   “AVOID AT ALL COST”  This Bad review about Kinex was taken offline by Trustpilot after Kinex reported the review
Complaint about Kinex / Verastar Ltd on  Trustpilot “Disgraceful and rude customer service.”  This Bad review about Kinex was taken offline by Trustpilot after Kinex reported the review
Complaint about Kinex / Verastar Ltd on Trustpilot Review taken Offline  This Bad review about Kinex was taken offline by Trustpilot after Kinex reported the review
Complaint about Kinex / Verastar Ltd on Trustpilot   “kinex be aware”  This Bad review about Kinex was taken offline by Trustpilot after Kinex reported the review
Complaint about Unicom / Verastar Ltd on Trustpilot  ‘Nightmare to deal with. Try all the tricks to get you to stay with them’  This Bad review about Unicom was taken offline by Trustpilot after Unicom reported the review
Complaint about Clear Business / Verastar Ltd (Formerly Titan Telecom)  ‘STOP calling.  Do not sign up with these cowboys.’ This Bad review about Clear Business was taken offline / deleted by Trustpilot after Clear Business reported the review
Complaint about Clear Business   / Verastar Ltd (Formerly Titan Telecom) on Trustpilot 'STOP calling' This Bad review about Clear Business was taken offline by Trustpilot after Clear Business reported the review
Complaint about Clear Business  / Verastar Ltd (Formerly Titan Telecom)  on Trustpilot ‘One of the most unprofessional; and extremely Lax companies I have ever come across.’  This Bad review about Clear Business was taken offline by Trustpilot after Clear Business reported the review
Complaint about Kinex / Verastar Ltd on Trustpilot  'Crooks like all the rest of them'  This Bad review about Kinex was taken offline by Trustpilot after Kinex reported the review
Complaint about Clear Business  / Verastar Ltd (Formerly Titan Telecom)  on Trustpilot  ‘They keep calling to insist that I owe them money - even though I was just an employee of the office that they're asking money from’  This Bad review about Clear Business was taken offline by Trustpilot after Clear Business reported the review
Complaint about Kinex / Verastar Ltd on Trustpilot  ‘I had a visit today from Tony, a rep of Kinex, felt like i was been sold double glazing,’ This Bad review about Kinex was taken offline by Trustpilot after Kinex reported the review
Complaint about Kinex / Verastar Ltd on Trustpilot   One lie after another, remove this Kinex.... Worst experience of our lives.  This Bad review about Kinex was taken offline by Trustpilot after Kinex reported the review
Complaint about Clear Business  / Verastar Ltd on Trustpilot  ‘Trying to sort out services for water. Telling me they will suspend the account until it is sorted. Then still getting demands for payment.’  This Bad review about Clear Business was taken offline by Trustpilot after Clear Business reported the review
Complaint about Kinex / Verastar Ltd on Trustpilot  ‘GOT YOU NOW KINEX, Liars’  This Bad review about Kinex was taken offline by Trustpilot after Kinex reported the review
Complaint about Kinex / Verastar Ltd on Trustpilot  ‘Absolute disgrace of a company’  This Bad review about Kinex was taken 'offline' by Trustpilot after Kinex reported the review 
Customer complaint about Clear Business / Verastar Ltd on Trustpilot  ‘This is a shockingly bad company’  This Bad review about Clear Business was taken 'offline' by Trustpilot after Clear Business reported the review 
Customer complaint about Clear Business / Verastar Ltd on Trustpilot  'Appalling company. Avoid! Left with dead lines after they took over our phone service.'  This Bad review about Clear Business was taken 'offline' by Trustpilot after Clear Business reported the review 
Customer complaint about Clear Business / Verastar Ltd on Trustpilot  ‘they are right and your wrong , don't want to solve problems’  This Bad review about Clear Business was taken 'offline' by Trustpilot after Clear Business reported the review 
Customer complaint about Kinex / Verastar Ltd on Trustpilot  ‘Completely shocking service - AVOID!!’  This Bad review about Kinex was taken 'offline' by Trustpilot after Kinex reported the review 
Customer complaint about Clear Business / Verastar Ltd on Trustpilot Review Offline This review about Clear Business was taken 'offline' by Trustpilot after Clear Business reported the review 
Customer complaint about Kinex / Verastar Ltd on Trustpilot  'Horrendous company who harass people and cause enormous amounts of stress'  This review about Kinex was taken 'offline' by Trustpilot after Kinex reported the review 
Customer complaint about Kinex / Verastar Ltd on Trustpilot "Talk the talk but to no avail!!"    3 October 2017 Review removed by Trustpilot after it was reported by Kinex
Customer complaint about Kinex / Verastar Ltd on Trustpilot  "They keep calling me even though I ask them to stop"  2 October 2017 Review removed by Trustpilot after it was reported by Kinex
Customer complaint about Kinex / Verastar Ltd on Trustpilot "I was inundated with sales calls. BAD. Just BAD" 2 October 2017 Review removed by Trustpilot after it was reported by Kinex
28 September 2017 Review removed Employee complaint about Kinex / Verastar Ltd  on Trustpilot "Well as a former worker for Kinex......"     Kinex's reason for deleting the review “The review does not relate to a genuine service experience and the reviewer was an employee of the company and is in breach of Trustpilot User Guidelines.”
11 September 2017 Review deleted  Customer complaint about Kinex / Verastar Ltd on Trustpilot  'Kinex = Diskonex!' 'I WOULD AVOID THIS COMPANY!'   Kinex's reason for deleting this review '‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.’
8 September 2017  Review deleted  Customer complaint about Unicom / Verastar Ltd on Trustpilot  ‘absolute boll*** , dont answer their phone , website is useless , terrible customer support at all times . RUBBISH RUBBISH’  Unicom's reason for deleting this review ‘We believe your review is in breach of Trustpilot's user guidelines V2.1 clause 5.2’
5 September 2017 Review deleted  Customer complaint about Kinex / Verastar Ltd on Trustpilot  'Internet speeds keep dropping'    Kinex's reason for deleting this review '‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.’
4 September 2017  Review deleted Customer complaint about Kinex / Verastar Ltd on Trustpilot  'please avoid'    Kinex's reason for deleting this review '‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.’
31 August 2017 Review deleted Customer complaint about Kinex / Verastar Ltd on Trustpilot  Review Deleted   Kinex's reason for deleting this review '‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.’
31 August 2017 Review deleted  Customer complaint about Kinex / Verastar Ltd on Trustpilot  ‘Don't choose them! The worst boardband I ever was on...’   Kinex's reason for deleting this review '‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.’
31 August 2017 Review deleted Customer complaint about Unicom / Verastar Ltd on Trustpilot  ‘Read this before you use this company’     Unicom's reason for deleting this review ' ‘Your review appears to be in breach of Trustpilot's User Guidelines clause 1.2’
29 August 2017 Review deleted Customer complaint about Kinex / Verastar Ltd on Trustpilot ‘THE WORST COMPANY I have ever had dealings with’    Kinex's reason for deleting this review '  ‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided’
22 August 2017 Review deleted  Customer complaint about Titan Telecom / Clear Business Telecom / Verastar Ltd on Trustpilot  ‘Dreadful Company’   Review deleted  Titan's reason for deleting this review ‘We believe your review is in breach of Trustpilot's User Guidelines - V2.1, clause 1.4.’
14 August 2017 Review deleted  Customer complaint about Kinex / Verastar Ltd on Trustpilot  'They signed up my mother for what she thought was a good deal!'   Kinex's reason for deleting this review ‘The review appears to be in breach of Trustpilot's User Guidelines 1.1’
11 August 2017 Review deleted11 Aug Customer complaint about Kinex / Verastar Ltd on Trustpilot  'Awful broadband service!!!...'    Kinex's reason for deleting this review ‘The review appears to be in breach of Trustpilot's User Guidelines 1.1’
11 August 2017 Review deleted  Customer complaint about Kinex / Verastar Ltd on Trustpilot  ‘COWBOY SALES COMPANY – AVOID Disgusted at their tactics of sales and follow up.’    Kinex's reason for deleting this review ‘The review appears to be in breach of Trustpilot's User Guidelines 1.1’
10 August 2017 Review deleted  Customer complaint about Kinex / Verastar Ltd on Trustpilot  'I'm a self employed mechanic who switched internet provider'    This review was completely removed from Trustpilot 10 August 2017 without any explanation why it was deleted
10 August 2017 Review deleted Customer complaint about Kinex / Verastar Ltd on Trustpilot   'Mis-sold Broadband and Telephone package by Kinex'   Kinex's reason for deleting this review ‘The review appears to be in breach of Trustpilot's User Guidelines 1.1’
8 August 2017 Review deleted  Customer complaint about Kinex / Verastar Ltd on Trustpilot   ‘Thank goodness the rep didn't turn up’   Kinex's reason for deleting this review ‘The review appears to be in breach of Trustpilot's User Guidelines 1.1’
3 August 2017 Review deleted Customer complaint about Titan Telecom / Verastar Ltd on Trustpilot  ‘Disgusted by this company’    Titan's reason for deleting this review ‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided’
1 August 2017 Review deleted Customer complaint about Kinex on Trustpilot  Review deleted   Kinex's reason for deleting this review'  ‘We're sorry to hear about your experience and we will look into this for you. We'd ask you to change your review as this contains personal information.’
31 July 2017 Review Deleted  Customer complaint about Titan Telecom / Clear Business Telecom on Trustpilot  'Something very fishy going on'  Titan's reason for deleting the review '‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided’
26 July 2017 Review deleted Customer complaint about Kinex on Trustpilot  'Can anyone give me they experience re mobile phone contract with kinex'   Kinex's reason for deleting this review '‘The review does not relate to a service experience and appears to be in breach of Trustpilot's user guidelines’
24 July 2017 Review deleted  Customer complaint about Kinex on Trustpilot  Review deleted   Kinex's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
14 July 2017 Review deleted Customer complaint about Kinex on Trustpilot  Review Deleted   Kinex's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
14 July 2017 Review deleted Customer complaint about Kinex on Trustpilot  'when the sales man tells you that it will be a smooth transition and they will do all the work do not believe him,'   Kinex's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
12 July 2017 Review deleted  Customer complaint about Kinex on Trustpilot 'very unprofessional'    Kinex's reason for deleting this review ‘The review appears to be in breach of Trustpilot Guidelines clause 1.1.’
12 July 2017  Review deleted  Customer complaint about Titan Telecom on Trustpilot  'Titan Telecom now trading as Clear Business - This company provides terrible service and non-existent customer service.'   Titan's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
10 July 2017  Review deleted Customer complaint about Kinex on Trustpilot  'Very Poor service'    Kinex's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
10 July 2017 Review deleted  Customer complaint about Kinex on Trustpilot 'Constant sales calls'   Kinex's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
6 July 2017 Review deleted  Customer complaint about Kinex on Trustpilot  'I am about to lose everything I have ever worked for'   Kinex's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
3 July 2017 Review deleted   Customer complaint about Kinex on Trustpilot  'Avoid this company!'  Kinex's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
21 June 2017 Review deleted Customer complaint about Titan Telecom on Trustpilot  Review deleted  Titan's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
20 June 2017 Review deleted Customer complaint about Titan Telecom on Trustpilot   Termination fee of £249?  Titan's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
16 June 2017 Review deleted   Customer complaint about Kinex on Trustpilot   ‘It's a shame that I still have to give then one STAR.’   Kinex's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.
14 June 2017 Review Deleted  Customer complaint about Titan Telecom on Trustpilot  Review Deleted  Titan's reason for deleting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.’
5 June 2017 Review Deleted  Customer complaint about Titan Telecom on Trustpilot  Review Deleted  Titan's reason for reporting this review ‘We are unable to identify you from your profile and no reference number has been provided.’
2 June 2017 Review Deleted Customer complaint about Kinex on Trustpilot  Review Deleted  Kinex's reason for reporting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided.’
1 June 2017 Review Deleted  Customer complaint about Kinex on Trustpilot  'I had sold my business back 28th February'   Kinex's reason for reporting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided.’
30 May 2017 Review Deleted  Customer complaint about Kinex on Trustpilot  'They charged £13 to pay with a debit card. '    Kinex's reason for reporting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided.’
26 May 2017 Review Deleted  Customer complaint about Unicom on Trustpilot Review Deleted   Unicom's reason for reporting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided.’
24 May 2017 Review Deleted Customer complaint about Kinex on Trustpilot 'Review Deleted'   Kinex's reason for reporting this review  ‘The review appears to be in breach of Trustpilot Guidelines Clause 1.1’
21 May 2017 Review Deleted  Customer complaint about Titan Telecom on Trustpilot  ‘This company is run by really incompetent individuals’    Titan's reason for reporting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided.’
17 May 2017 Review Deleted  Customer complaint about Unicom on Trustpilot  'Stay Well Away - Exploiting Company'   Unicom's reason for reporting this review 'We'd like to look into your comments, but we are unable to identify you from your profile and no reference has been provided.’
15 May 2017 Review deleted  Customer complaint about Kinex on Trustpilot  ‘Kinex are not what they seem’    Kinex's reason for deleting this review 'We'd like to look into this for you, but unfortunately, we are unable to identify you from your profile and no reference number has been provided.'
13 May 2017  Every customer complaint in the 'Visitor posts' section of the Woav Facebook page has now been deleted
12 May 2017 Review deleted Customer complaint about Kinex on Trustpilot  Review Deleted Kinex's reason for deleting this review 'We'd like to look into this for you, but unfortunately, we are unable to identify you from your profile and no reference number has been provided.'
5 May 2017 Review deleted  Customer complaint about Unicom on Trustpilot  WARNING WARNING WARNING UNICOM ARE CROOKS PLEASE READ THIS    Unicom's reason for deleting this review 'The review is in breach of Trustpilot User Guidelines which state "Your Service Experience with the Company must have occurred within the last 12 months."
4 May 2017 Review deleted  Customer complaint about Kinex on Trustpilot  Review Deleted  Kinex's reason for reporting this review ‘We'd really like to look into your comments, but we're unable to identify you from your profile and no reference number has been provided.’
2 May 2017 Review deleted  Consumer complaint about Kinex on Trustpilot  ‘After the death on my Grandad trying to ……..’    Kinex's reason for deleting this review 'We'd like to look into this for you, but unfortunately, we are unable to identify you from your profile and no reference number has been provided.'
28 April 2017  Consumer complaint about Kinex on Trustpilot  'Very unprofessional sales people'  Review deleted  Kinex's reason for deleting this review '‘We would like to talk to you about your comments, but we are unable to identify you from your profile and no reference number has been provided.’
28 April 2017  Customer complaint about Titan Telecom on Trustpilot  Review deleted  Titan's reason for deleting the review '  ‘We are unable to identify you and no reference number has been provided.’
28 April 2017  Customer complaint about Titan Telecom on Trustpilot Review deleted  Titan's reason for deleting the review '‘We are unable to identify you from your profile and no reference number has been provided. Also the review does not relate to a genuine service experience.’
20 April 2017 Customer complaint about Kinex on Trustpilot  'Review deleted     Kinex's reason for reporting ‘We'd like to talk to you about your feedback, but we are unable to identify you from your profile and no reference number has been provided’
18 April 2017 Customer complaint about Kinex on Trustpilot Review deleted    ‘Sorry i changed companies i have no internet for a week now.’  Kinex's reason for reporting ‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided’
18 April 2017  Customer complaint about Kinex on Trustpilot Review deleted   'after seeing some of the reviews on here I'm in a very similar position'  Review deleted 18 April 2017. Kinex's reason for reporting ‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided’
18 April 2017 Customer complaint about Kinex on Trustpilot Review deleted  'My experience with the first adviser'  .  Kinex gave no reason given why this review was deleted
12 April 2017 Customer complaint about Titan Telecom on Trustpilot Review Deleted  Titan Telecom’s Reason for reporting ‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided’
11 April 2017  Customer complaint about Titan Telecom on Trustpilot  'Avoid at all costs'  Review Deleted. Titan's reason for reporting this review  ‘We'd like to look into your comments, but we are unable to identify you from your profile and no reference number has been provided.’
29 March 2017  Customer complaint about Unicom on Trustpilot  Review deleted Unicom reported this review for breach of Trustpilot guidelines.  Unicom’s Reason for reporting this review  ‘The review is in breach of Trustpilot's user guidelines by making reference to a website which does not relate to your service experience.’
22 March 2017  Customer complaint about Unicom on Trustpilot  Review deleted Unicom reported this review for breach of Trustpilot guidelines.  Unicom’s Reason for reporting ‘The review contains personal information about another individual, such as our advisers name’.  Interestingly, Unicom did not report previous positive 5* reviews that contained the name of an employee and they remain live HERE & HERE
20 March 2017  Web site set up by former Kinex employee www.kinexexposed.co.uk  This web site has now been deleted
15 March 2017  Customer complaint about Unicom on Trustpilot  Review deleted  Unicom's reason for reporting this review '‘We'd like to assist with your concerns, but we are unable to identify you from your profile and no reference number has been provided.’
15 March 2017  Customer complaint about Unicom on Trustpilot  Review deleted  Unicom's reason for reporting this review '‘We'd like to assist with your concerns, but we are unable to identify you from your profile and no reference number has been provided.’
1 March 2017  Complaint about Kinex on Trustpilot  Review deleted  Kinex's reason for reporting this review ‘We are unable to identify you from your profile and no reference number has been provided.’
1 March 2017 Complaint about Kinex on Trustpilot 'Unbelievably Bad....'  Review deleted.  Kinex's reason for reporting this review ‘We are unable to identify you from your profile and no reference number has been provided.’
28 Feb 2017  Complaint about Titan Telecom on Trustpilot  Review deleted.  Titan's reason for reporting this review 'Your review contains language that is accusatory and likely to be viewed as inflammatory, includes defamatory statements, or otherwise violates Trustpilot Guidelines.'
28 Feb 2017  Complaint about Unicom on Trustpilot  Review deleted.  Unicom's reason for reporting this review ‘The reviewer has already reviewed the company and has created multiple profiles to review the company, in breach of Trustpilot User Guidelines, Version 2.1, November 2016)’
28 Feb 2017 Complaint about Kinex on Trustpilot  'Awful' Review deleted.  Kinex's reason for reporting this review ‘We are unable to identify you from your profile and no reference number has been provided.’
16 Feb 2017  Employee complaint about working for Verastar on Glassdoor  "Pending News Article”  This employee review has now been removed
16 Feb 2017  Complaint about Titan Telecom on Trustpilot 'Horrendous'   Review deleted.  Titan Telecom's reason for reporting this review ‘We are unable to identify you from your profile and no reference number has been provided.’
16 Feb 2017 Complaint about Unicom on Trustpilot Review deleted.  Unicom's reason for reporting this review 'Your review contains language that is accusatory and likely to be viewed as inflammatory, includes defamatory statements, or otherwise violates Trustpilot Guidelines.'
9 February 2017  Complaint about Titan Telecom on Trustpilot  Cowboy Company  Review deleted.  Titan Telecom's reason for reporting this review ‘We are unable to identify you from your profile and no reference number has been provided.’
6 February 2017  Complaint about Titan Telecom on Trustpilot 'AVOID! AVOID! AVOID!!!'  Review deleted.  Titan Telecom's reason for reporting this review ‘We are unable to identify you from your profile and no reference number has been provided.’
4 February 2017  Complaint about Titan Telecom on Trustpilot 'Charges and disconnect service! Worse company ever came across I will definitely move away from them!'   Review deleted.  Titan Telecom's reason for reporting this review  'We believe that your review breaches the Trustpilot User Guidelines V2.1 November 2016, as your review contains language that is likely to be viewed as defamatory.'
2 February 2017  Complaint about Unicom on Trustpilot 'Worst Company I have ever dealt with !'  Review deleted.  Unicom's reason for reporting this review'The review contains the name of a company employee'    (Note that the previous POSITIVE review that contained the name of employee was NOT reported by Unicom and remains live on Trustpilot)  HERE 
31 January 2017 Complaint about Kinex on Trustpilot  'Poor service, hidden charges'  Review deleted.  Kinex's reason for reporting this review. We'd like to help you with your broadband problems, but we are unable to identify you from your profile and no reference number has been provided.
25 January 2017 Complaint about Kinex on Trustpilot  Review Deleted   Kinex's reason for reporting this review. 'We are unable to identify you from your profile and no reference number has been provided' 
17 January 2017 Complaint about Unicom on Trustpilot  'Scammers'  Review removed.  Unicom's reason for deleting the review 'We are unable to identify you from your profile and no reference number has been provided.'

12 January 2017  Review about  Kinex removed from the Trustpilot review site   Kinex's reason for reporting this review 'We are unable to identify you from your profile and no reference number has been provided.'

5 January 2017  Review  about Titan Telecom removed from Trustpilot review Site   Titan's reason for reporting this review 'You may only write about your own personal Service Experience. You are not permitted to write a review about somebody else's Service Experience, such as that of a family member or friend.
3 January 2017 Review  about Unicom removed from Trustpilot review Site   Kinex's reason for reporting this review 'Your Service Experience with the Company must have occurred within the last 12 months. This means within 12 months from the date on which you write the review. If you have signed up for an ongoing service, the Service Experience begins immediately upon sign up and continues until the service is no longer provided by the Company. You are free to write a review immediately after sign up or at any point up to 12 months after the service ends.'
3 January 2017 Review  about Kinex removed from Trustpilot review Site   Kinex's reason for reporting this review  'We are unable to identify you from your profile and no reference number has been provided. Also your review contains course language.'
29 Dec 2016  Review about Unicom removed from Trustpilot review site  'Unicom's reason for reporting this review 'Your review contains language that is accusatory and likely to be viewed as inflammatory, includes defamatory statements, or otherwise violates our Guidelines'
22 Dec 2016  Employee Review about Kinex removed from Trustpilot review site  'Kinex's reason for reporting this review   The reviewer has not purchased from or placed an order with the company.  (Trustpilot guidelines state that employees of a company cannot post reviews about that company)
20 Dec 2016 Review about Kinex removed from Trustpilot review site  'Kinex's reason for reporting this review ' ‘Your review has been reported as your review contains coarse language’
12 Dec 2016    Number of comments in 'Visitor Post' deleted from the WOAV Facebook page
12 Dec 2016 Review  about Kinex removed from Trustpilot review Site   Kinex's reason for reporting this review  'We are unable to identify you from your profile and no reference number has been provided
7 Dec 2016    Review about Titan removed from Trustpilot review Site   Kinex's reason for reporting this review 'As the reviewer has not left details of their reference number and we are unable to identify the reviewer as a customer.'
1 Dec 2016    ALL reviews about Kinex were removed from Review Centre review Site 
1 Dec 2016    Review about Kinex  removed from Trustpilot review Site   Kinex's reason for reporting this review 'We are unable to identify you from your profile and no reference number has been provided.
29 Nov 2016    Review about Kinex  removed from Trustpilot review Site   Kinex's reason for reporting this review 'Your review violates Trustpilot's User Guidelines, V2.1 November 2016, as you have created multiple profiles to review the same Company multiple times.
28 Nov 2016    Review about Kinex  removed from Trustpilot review Site   Kinex's reason for reporting this review 'Your review contains language that is accusatory and likely to be viewed as inflammatory, includes defamatory statements, or otherwise violates Trustpilot Guidelines.'
24 Nov 2016    Review about Unicom removed from Trustpilot review Site   Unicom's reason for reporting this review 'The review has been reported as it contains violent or coarse language'
17 Nov 2016    Review about Titan Telecom removed from Trustpilot review Site   Titan's reason for reporting this review 'As no customer reference number has been attributed to this review, we cannot determine whether the reviewer has had a service experience as required under Trustpilot user guidelines.'
15 Nov 2016    Review about Kinex removed from Trustpilot review Site   Kinex's reason for reporting this review (As no customer reference number has been attributed to this review, we cannot determine whether the reviewer has had a service experience as required under Trustpilot user guidelines.)
14 Nov 2016    Review about Kinex removed from Trustpilot review Site   Kinex's reason for reporting this review (‘Your review has been reported as it contains language that is accusatory and likely to be viewed as inflammatory, includes defamatory statements, or otherwise violates Trustpilot Guidelines
2 Nov 2016    Review about Unicom removed from Trustpilot review Site   Unicom's reason for reporting this review (‘Your review has been reported as it contains language that is accusatory and likely to be viewed as inflammatory, includes defamatory statements, or otherwise violates Trustpilot Guidelines.
25 Oct 2016    Review about Kinex removed from Trustpilot review Site   Kinex's reason for reporting this review  (The review contains defamatory statements) 
21 Oct 2016    Review about Titan Telecom removed from Trustpilot review Site  Titan's reason for reporting this review  (We have reason to believe that the reviewer is an ex employee not a customer)
20 Oct 2016    Review about Titan Telecom removed from Trustpilot review Site  Titan's reason for reporting this review  (You are not allowed to write a review about a Company if you are or were an employee of that Company
14 Oct 2016    Review about Unicom removed from Trustpilot review site  Unicom's reason for reporting this review  (The review contains defamatory statements in relation to the company)
7 Oct 2016    Review about Unicom received by Review Centre but not published
7 Oct 2016    Review about Unicom removed from Trustpilot review site  Unicom's reason for reporting this review  (The review contains defamatory statements in relation to the company)
29 Sept 2016    Review about Unicom removed from Trustpilot review site  Unicom's reason for reporting this review  (You may only write about your own Buying experience, ie you are not allowed to write a review about family or friend's Buying Experience)
6 Sept 2016         Review about Unicom removed from Trustpilot review site  
30 August 2016    Review about Kinex removed from Trustpilot review Site  Kinex's reason for reporting this review  (You are not allowed to write a review about a Company if you are or were an employee of that Company)
26 August 2016    Complaint 'Visitor Post' deleted from the WOAV Facebook page
24 August 2016    Review about Unicom received by Review Centre but not published
4 August 2016    Review about Kinex removed from Trustpilot review Site
4 August 2016    Review about Unicom received by Review Centre but not published
29 July 2016    Review about Unicom received by Review Centre but not published
28 July 2016    Review about Unicom received by Review Centre but not published
26 July 2016    Facebook page set up by former employee ‘Kinex – Verastar - Complaints and Bad Experiences’ now deleted
22 July 2016    Complaint visitor posts deleted from the WOAV Facebook page
18 July 2016    Review about Titan Telecom removed from Trustpilot review Site
14 July 2016    Review about Kinex removed from Trustpilot review Site
13 July 2016    Review about Unicom removed from Trustpilot review Site
12 July 2016    Review about Kinex removed from Trustpilot review Site
7 July 2016    Review about Unicom removed from Trustpilot review Site
29 June 2016    Review about Titan Telecom removed from Trustpilot review Site
23 June 2016    Review about Kinex removed from Trustpilot review Site
22 June 2016    Review about Unicom received by Review Centre but not published

10 June 2016    Review about Titan Telecom removed from Trustpilot review Site

22 May 2016    Review about Unicom received by Review Centre but not published
18 May 2016    Review about Unicom received by Review Centre but not published
16 May 2016    Review about Kinex removed from Trustpilot review Site
19 April 2016 Review about Unicom removed from Trustpilot review site
8 April 2016    Review about Unicom removed from Trustpilot review site
1 April 2016    Review about Unicom removed from Trustpilot review site
30 March 2016    Review about Unicom received by Review Centre but not published
29 March 2016    Review about Kinex removed from Trustpilot review site
14 March 2016    Review about Unicom removed from Trustpilot review site
11 March 2016   Review about Kinex removed from Trustpilot review site
11 March 2016   Review about Unicom removed from Trustpilot review site
10 March 2016   Review about Kinex removed from the Trustpilot review site
4 March 2016     Review about Unicom removed from the Trustpilot review site
4 March 2016     Review about Unicom removed from the Trustpilot review site
29 Feb 2016    Review about Kinex removed from the Trustpilot review site
24 Feb 2016    Review about Unicom removed from the Trustpilot review site  (Employees are not allowed to leave reviews about a company on Trustpilot)
19 Feb 2016    Review about Unicom removed from the Trustpilot review site
19 Feb 2016    Review about Titan Telecom removed from the Trustpilot review site
10 Feb 2016    Three reviews about  Titan removed deleted from the Trustpilot review site

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If you have paid a termination fee that you believe was unfair, if you are being harassed for payment of disputed termination fees,  if you are receiving unwanted sales calls, if you are employed by Verastar Ltd / Unicom / Kinex / Titan Telecom etc but disagree with their business practices, we would like to hear from you.  Please contact us at contact@unicom-complaints.co.uk

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We have set up a 'support group' where people having problems with Verastar / Unicom / Kinex / Titan Telecom can contact others to share experiences and help and support each other. Please contact us at contact@unicom-complaints.co.uk if you would like details of how to join our group. 

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HOW TO COMPLAIN

If you believe you were mis-sold a service but are unable to resolve your dispute with the complaints procedure, you can complain to Ofcom via this link https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint/sales

Why it pays to complain via Twitter  http://www.bbc.co.uk/news/business-27381699

Sick of nuisance calls? Report them to the ICO  https://ico.org.uk/concerns/marketing/

How one man took matters into his own hands to stop unwanted cold sales calls  http://www.saynotocoldcalls.com/index.html

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Disclaimer:  Any suggestions given on this site are our opinions and not a substitute for legal advice from a solicitor or an organization like Citizens Advice.