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Reviews of the week about Kinex / Verastar

"Still disgusted and going to the media.."

This bad review about Kinex / Verastar review was deleted / removed from Trustpilot

 

 Click on image to enlarge Kinex review

Reviews of the week about Clear Business / Verastar

“Absolute shambles of a company”

 Click on image to enlarge Clear Business Review

Click HERE to see thousands of customer complaints about Verastar Ltd which includes Unicom, Kinex, Clear Business, Clear Business Water, Woav, Universal Debt Collection etc.

(Google reviews appear to have deleted most bad reviews about Kinex / Verastar with no explanation) See HERE

Click HERE to see hundreds of employee complaints and warnings about working for Verastar Ltd which includes  Unicom, Kinex, Clear Business, Clear Business Water, Woav Universal Debt Collection etc.

Click HERE to see when aggrieved Verastar customers made news in the media. Verastar Ltd includes  Unicom, Kinex, Clear Business, Clear Business Water, Woav Universal Debt Collection etc.

 

We have recently heard from quite a few Verastar Ltd customers who claim they were unaware that Verastar Ltd had taken legal court action against them for collection of historic termination fees and only realised this when customers had an unexpected visit from the bailiffs.

Please contact us on  contact@unicom-complaints.co.uk if any readers have had this experience

Verastar includes Unicom, Clear Business, Kinex, Woav, Universal Debt Collection etc etc

 

The Consumer Council for Water (CCW) deal with water and sewerage complaints for England and Wales  www.ccwater.org.uk

In February 2020 CCW announced that 'Clear Business Water and Water Plus remained among the worst performers’

 

NEWS UPDATE APRIL 2020 

Following customer complaints, the  Scottish Public Services Ombudsman (SPSO) have again Investigated Clear Business / Verastar

The SPSO Investigation Officer has made the following statement:-

“I have decided to issue a public report on Mr C's complaint because the failings identified in CBW's [Clear Business Water’s] handling of the case represented both a significant injustice to Mr C and are a matter of public interest.”

Click below to see summary of the Investigation report

   Clear Business / Verastar also trade under the brand names of Clear Business Water, Kinex, Unicom, Woav, Universal Debt Collection, Sinq Power etc etc

 

IMPORTANT PLEASE NOTE  This web site is NOT owned by Unicom Telecom who changed their name to Verastar Ltd t/a Unicom, Kinex, Clear Business etc in October 2015 a few weeks after Ofcom fined Unicom £200,000 for mis-selling. 

This web site (unicom-complaints.co.uk) was set up by former Unicom customers to provide information help and support to customers of Verastar, Unicom, Kinex,  Titan Telecom,  Woav,  Clear Business, Universal Debt Collection etc who have followed the company's complaints procedure but failed to find a resolution.   

If you are here by mistake and wish to contact any of the Verastar Ltd companies which includes Unicom, Kinex, Clear Business, Universal Debt Collection, Woav, Marble, Economy Gas, Insurance Octopus, 118777 and many other trading names,  details can be found on Verastar's own web site 'verastar.co.uk'  or 'switchingon.com'

 

 

We have heard from many Unicom / Kinex / Clear Business / Verastar Ltd customers who have received genuine Court Claim Forms from 'Direct Collection Bailiffs Ltd (DCBL) @DCBL_UK  to collect historic termination fees on behalf of Verastar Ltd but we believe that some of these demands may be disputable and defensible in court if customers had closed down their businesses

Unicom Verastar’s own Terms and Conditions Clause 13.2 C states “You may terminate the Contract:” “if you cease business;” 

https://switchingon.com/wp-content/uploads/2019/08/Unicom-Combined-Telecoms-terms-and-conditions_June-19-1.pdf

This clause is included in both the written and the verbal contracts but despite this clause, Unicom / Verastar have enlisted Direct Collection Bailiffs to take court action to collect historic termination fees from customers who closed down their businesses many years ago

If you have received notices from DCBL / Verastar Ltd with threats of legal action, please take immediate legal advice and contact us for more information

(DCBL is featured in the Channel 5 TV series Can’t Pay? We’ll Take It Away!)

Examples of what customers have experienced since Unicom / Verastar enlisted Direct Collections Bailiffs to collect historic termination fees on Verastar's behalf.

Click on images below to enlarge

 

Verastar Ltd were originally known as Universal Utilities t/a Unicom but they changed their name to Verastar a few weeks after Ofcom fined them £200,000 for miss-selling.  They now have multiple trading names and have had multiple associated companies

Verastaruk Switchingon.com Synotio Business Communications
Kinex Economy Gas Titan Telecom
Unicom Crown Telecom Elite Calls
Clear Business Business Comms Solutions Sunstone
Clear Business Water The Insurance Octopus Optimum Calls
Universal Debt Collection The Media Octopus Aquaflow
Woav OVO Energy’s commercial customers Premier Calls
Sinq Power Aimera  
118777 Aurora Telecom  

 

NEWS UPDATE 10 DECEMBER 2019

A recent legal challenge has proven a Verastar employee was sporadically paid less than minimum wage, illegally opted out of a statutory pension scheme and arbitrarily fined for events outside of their control. If you work or have worked for Verastar and if you feel you have been similarly affected please contact  alex@avplaw.co.uk  or visit  http://avplaw.co.uk

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Click HERE for information about parliamentary debate raised by John Healey MP  to tell the story of his 70-year-old constituent who  was left with a £3,500 bill from Unicom / Verastar Ltd 

Click HERE for several links to online blogs about Unicom / Verastar Ltd

 

Kinex / Verastar Reviews   

 It is up to consumers to decide which review site they think Kinex / Verastar has the more realistic rating scores and reviews

Reviews .co .uk  
  • Kinex / Verastar has a rating score of BAD on reviews.co.uk and is recommended only by 2%

 

Click to enlarge

Google Reviews 
  • Kinex / Verastar has a rating score of BAD on Google reviews and scores 1.4 out of 5

(Google reviews appear to have deleted most reviews about Kinex / Verastar with no explanation)

 

Click to enlarge

Trustpilot Reviews
  • Kinex / Verastar subscribes to the Trustpilot paid business services
  • Kinex / Verastar 'regularly asks their customers for reviews'
  • Kinex / Verastar 'sometimes offers incentives to its customers to leave reviews on Trustpilot'
  • Trustpilot have removed 85 negative reviews about Kinex in the last 12 months (Jan 7 2020)
  • Trustpilot have removed 0 (zero) positive reviews about Kinex in the last 12 months
  • Verastar Ltd and Trustpilot are both owned by the same company Vitruvian Partners 
  • Kinex / Verastar has a rating score of GREAT on Trustpilot and scores 4 out of 5

Click to enlarge

 

Can you trust Trustpilot? – 9 million reviews studied. 

‘I studied 9 million reviews left for 198,000 businesses on the Trustpilot UK website to reveal how companies deceive consumers by manipulating their reviews on Trustpilot.’

  Click HERE to see study by Richman SEO Training

Disclaimer: These are our opinions and not a substitute for legal advice from a solicitor or an organization like Citizens Advice.   

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Online Complaints in JULY 2020
Employee complaint about working for Verastar on Indeed  “Avoid working here” “It messed with my mental health being here”
Complaint about Verastar Ltd /  Unicom Reviews.co.uk  “shocking complaints matter”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Probably the worst company in the uk!”
Complaint about Verastar Ltd /  Kinex on Trustpilot “By far the worst telecommunications company ever”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Avoid at all cost”
Complaint about Verastar Ltd /  Kinex on Who-called-me  The tel no 01157 629985 appears to be Kinex / Verastar and has been searched 22,840 times to date on who-called-me and is listed as ‘dangerous’
Complaint about Verastar Ltd on Trustpilot  “Absolutley vile company linked with kinex”
Complaint about Verastar Ltd /  Unicom Reviews.co.uk  “Pushy wideboys”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk  “If you think the service as a customer is bad try leaving them”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Unicom/Verastar , bad company beware”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Dishonest, incompetent,pushy”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Rubbish company”
Complaint about Verastar Ltd on Trustpilot  “If I could rate 0 I would disgusting”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Still disgusted and going to the media…”
Complaint about Verastar Ltd /  Kinex on Trustpilot “Stay away”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Do not use this cowboy outfit”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “DO NOT BE FOOLED”
Complaint about Verastar Ltd /  Kinex on Trustpilot “STAY AWAY!!!”
Complaint about Verastar Ltd /  Kinex on Trustpilot  disgusted chasing me for a debt i do not owe
Complaint about Verastar Ltd on Trustpilot “Disgusted and threatened”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “The 5 star reviews on here are like the company a complete sham”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Nearly all the positive reviews are fake!”
Complaint about Verastar Ltd /  Unicom on Trustpilot “Very Poor customer relations”
Complaint about Verastar Ltd /  Unicom on Google  “The devils own this venue”
 
Online Complaints in JUNE 2020
Complaint about Verastar Ltd /  Kinex on Google  “Absolutely unacceptable...”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Can't do 0 stars”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Avoid avoid avoid”
Complaint about Verastar Ltd /  Unicom on Trustpilot “No-one is answering the phones”
Complaint about Verastar Ltd /  Kinex on Google  “Absolutely worst broadband”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “follow up letters misleading at best”
Employee complaint about Verastar on Indeed “Stressful Cattlemarket” 
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Worst company ever”
Complaint about Verastar Ltd /  Kinex on Trustpilot  "Please don't fall for their trap"   This bad review about Kinex was taken offline / removed / hidden from view / deleted by Trustpilot after Kinex reported the review and claimed 'Kinex reported this review for breaching of Trustpilot guidelines'
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Absolute joke of a company”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “utterly mislead me”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “this company is utter garbage”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “would not use them in the future”
Complaint about Verastar Ltd /  Unicom on Trustpilot “Unicom support is none existant”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “worst company ever..”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Harassed by Call Centre”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Absolute shambles of a company”
Employee review about Verastar on Google  “I've worked for this company for a while”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “KINEX energy One of the WORST”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Mis-sold and fobbed off …”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Unfortunately have to Put I star”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Ruthless predator of tiny businesses? You decide...”
Complaint about Verastar Ltd /  Clear Business on Google “I had the misfortune of signing an internet contract with them”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “flaky miscreants apart from lying”
Complaint about Verastar Ltd /  Unicom on Trustpilot “Worst decision we ever made”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “I do not recommend this company”
Complaint about Verastar Ltd /  Unicom on Google  “Agreed you should stay clear”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “DONT TRUST THIS COMPANEY”
Complaint about Verastar Ltd /  Kinex on Trustpilot “Kinex shouldn't sell things they can't provide”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Shabby service and poor communication”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Hard sell, poor knowledge, very poor customer service”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Worst company”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  ”Absolutely appalling service”
Complaint about Verastar Ltd /  Kinex on Google ”If I could put 0 I would”
Complaint about Verastar Ltd /  Clear Business on Google  ”Once they get their claws into you  difficult to get away”
Complaint about Verastar Ltd /  Kinex on Trustpilot  ”Shocking buisness”
Complaint about Verastar Ltd /  Clear Business on Trustpilot ”Absolutely fed up”
Complaint about Verastar Ltd /  Kinex on Trustpilot  ”DONT USE THIS COMPANY!!!!!”
Complaint about Verastar Ltd /  Kinex on Google  ”most unprofessional company ever”
Complaint about Verastar Ltd /  Kinex on Trustpilot ”This company do not know what customer service is”
Complaint about Verastar Ltd /  Kinex on Trustpilot  ”Hit & Miss”
Complaint about Verastar Ltd /  Clear Business on Google  ”Been absolutely no help through this pandemic!!”
Employee review about Verastar / Kinex  ”Avoid at all cost” "AVOID BIRMINGHAM OFFICE bunch of idots”
Complaint about Verastar Ltd /  Kinex on Trustpilot  ”Terrible service for broadband”
Complaint about Verastar Ltd /  Clear Business on Twitter  ”Word of advice: don’t use Clear Business”
Complaint about Verastar Ltd /  Clear Business on Google  ”I’ve had issues with this company”
Complaint about Verastar Ltd /  Kinex on Trustpilot  ”This company is SHOCKING!!”
Complaint about Verastar Ltd /  Clear Business on Trustpilot ”Underhand”
 
Complaints in MAY 2020
Complaint about Verastar Ltd /  Clear Business on Google  ”Honestly,the worst company on the planet”
Complaint about Verastar Ltd /  Kinex on Trustpilot ”Oh god don't use these people”
Complaint about Verastar Ltd /  Unicom on Trustpilot  ”Absolutely AVOID AVOID AVOID this company”
Complaint about Verastar Ltd /  Kinex on Trustpilot  ”DO NOT UNDER ANY CIRCUMSTANCES DO USE KINEX”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk  ”I will be taking this to higher authorities, newspapers and social media”
Complaint about Verastar Ltd /  Kinex on Trustpilot  ”worst customer service and broadband service stay away”
Complaint about Verastar Ltd /  Kinex on Trustpilot  ”Over-charging and mis-selling 'business' products to an elderly couple in their 80s”
Complaint about Verastar Ltd /  Kinex on Trustpilot "DONT EVEN THINK ABOUT IT"  This bad review about Kinex was taken offline / removed / hidden from view / deleted by Trustpilot after Kinex reported the review and claimed 'Kinex reported this review for breaching of Trustpilot guidelines'
Complaint about Verastar Ltd /  Clear Business on Trustpilot  ”READ THE SMALL PRINT and don't trust what they say verbally”
Complaint about Verastar Ltd /  Unicom on Trustpilot ”Thieving company!!”   This bad review about Unicom was taken offline / removed / hidden from view / deleted by Trustpilot after Unicom reported the review and claimed 'Unicom reported this review for breaching of Trustpilot guidelines'
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Help”
Complaint about Verastar Ltd /  Clear Business on Google  “Worst company ever”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Not worth the 1 star!”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Call wait times are a joke”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Terrible experience :( very dissapointed”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “I may have to report them to Fraud Action”
Employee review about working for Verastar / Kinex on Indeed  “the management don't interact enough”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Rubbish at communicating”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Stop sending me your COVID-19 spam”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Anybody working”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “put me out of business last year with their excessive charges”
Complaint about Verastar Ltd /  Clear Business on Reviews.co.uk  “will screw you at every opportunity”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Just awful”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Cannot stress how awful they are”
Complaint about Verastar Ltd /  Unicom  on Reviews.co.uk  “customer service shocking”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Absolute shocking joke of a lying company”
Complaint about Verastar Ltd /  Clear Business on Reviews.co.uk  “I made the huge mistake of signing up with Clear business”
Complaint about Verastar Ltd /  Unicom  on Reviews.co.uk  “Destroyed my business”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk “Wrongly diagnosed problems”
Complaint about Verastar Ltd /  Clear Business on Google  “Really poor customer service”
Complaint about Verastar Ltd /  Clear Business on Google “Wish i could give them 0”
Complaint about Verastar Ltd /  Clear Business on Google  “absolutely shocking”
Complaint about Verastar Ltd /  Clear Business on Google “Horrendous experience!”
Complaint about Verastar Ltd /  Clear Business on Google  “Appalling  harassment”
Complaint about Verastar Ltd /  Clear Business on Google  “The worst company I have ever dealt with”
Complaint about Verastar Ltd /  Clear Business on Google  “complate clowns, avoid like the plague”
Complaint about Verastar Ltd /  Clear Business on Google  “The worst company in the world”
Complaint about Verastar Ltd /  Clear Business on Google  “Unhelpful liars, rip off merchants”
Complaint about Verastar Ltd /  Clear Business on Google  “Worst company to deal with!!!”
Complaint about Verastar Ltd /  Kinex on Google  “Totally s...”
Complaint about Verastar Ltd /  Unicom on Google  “Horrendous service”
Complaint about Verastar Ltd /  Unicom on Google  “Absolute shambles of a business”
Complaint about Verastar Ltd /  Unicom on Google  “Absolutely disgusting service”
Complaint about Verastar Ltd on Google  “Rude cold callers”
Complaint about Verastar Ltd on Google  “Avoid this place very bad”
Complaint about Verastar Ltd /  Kinex on Google “they closed my business down warning”
Complaint about Verastar Ltd /  Unicom on Google “NEVER EVER SIGN UP WITH THEM”
Complaint about Verastar Ltd /  Unicom on Google  “Just read their reviews. Says it all”
Complaint about Verastar Ltd /  Kinex on Google  “2 managers very rude towards WOMEN!”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Poor Service”
Complaint about Verastar Ltd /  Unicom on Trustpilot “Destroyed my business with unwarranted bills”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Problems for 2 weeks”
Complaint about Verastar Ltd /  Clear Business on Google  “Wish i could give them 0”
Complaint about Verastar Ltd /  Clear Business on Google  “the service I get from clear business was absolutely shocking”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Incredibly useless customer service!!! Avoid!!!”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “I would not even give Unicom 1 point”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Whatever you do, do not give this company direct debit”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Probably the worst company I have ever had to deal with”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “ONGOING SAGA WITH THE WORST UTILITY COMPANY EVER”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “The worst company on the planet”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Incredibly useless customer service”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Won't even respond”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “shocking company, shocking customer service”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Living in Fear over wrong billing”
Complaint about Verastar Ltd /  Unicom on Trustpilot “Destroyed my business”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Dreadful and avoid”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Aggressive marketing”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Profiteering through Pandemic”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Closed my dads company down over a £20,000 bill that he did not owe !”  Click to see review   
Complaint about Verastar Ltd /  Unicom on Trustpilot  “They shut my services off over a 20,000 bill that I did not owe”
Complaint about Verastar Ltd /  Unicom on Trustpilot “Avoid at all costs !!!”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk  “shoddy service” “AVOID AT ALL COSTS”
Complaint about Verastar Ltd /  Clear Business on Reviews.co.uk “The worst company I have ever dealt with”
Complaint about Verastar Ltd /  Unicom on Twitter  ‘Anyone want to help making a documentary for TV [about Unicom / Verastar] like rogue traders format but better ?’
 
Complaints in April 2020
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Shocking service when you really need them!”
Complaint about Verastar Ltd /  Woav on Trustpilot “Dire service had the feeling is they don’t really care!”
*Complaint about Verastar Ltd /  Clear Business on Trustpilot “Worse service I ever used”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Unhelpful”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “The worst company I have ever dealt with”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “they are sending us round in circles”
* Complaint about Verastar Ltd /  Kinex on Trustpilot  “Avoid I wish I could give Kinex even 1 star!!!”
* Complaint about Verastar Ltd /  Kinex on Trustpilot “Please read this”
Complaint about Verastar Ltd /  Unicom on Trustpilot  "Appalling, rotten really really bad service"  This bad review about Unicom was taken offline / removed / hidden from view / deleted by Trustpilot after Unicom reported the review and claimed 'Unicom reported this review for breaching of Trustpilot guidelines'
*Complaint about Verastar Ltd /  Unicom on Trustpilot  “Overcharging for months”   This bad review about Unicom was taken offline / removed / hidden from view / deleted by Trustpilot after Unicom reported the review and claimed 'Unicom reported this review for breaching of Trustpilot guidelines'
*Complaint about Verastar Ltd /  Clear Business on Trustpilot  “found £414.06 taken from my account”
* Complaint about Verastar Ltd /  Clear Business on Trustpilot  “AVOID AT ALL COSTS”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Clear business are the worst”
* Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Clear business is truly the worst company I have ever dealt with”
*Complaint about Verastar Ltd /  Kinex on Trustpilot “this company tried to take over £2300 out of my account” This bad review about Kinex was taken offline / removed / hidden from view / deleted by Trustpilot after Kinex  reported the review and claimed 'kinex reported this review for breaching of Trustpilot guidelines'
* Complaint about Verastar Ltd /  Clear Business on Trustpilot “I have never seen a rogue company like this”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  'Is clear business closed down?  This bad review about Clear Business was taken offline / removed / hidden from view / deleted by Trustpilot after Clear Business reported the review and claimed 'Customer has posted account details on public profile.'
*Complaint about Verastar Ltd /  Kinex on Trustpilot  “Appalling, rotten, really, really bad service” This bad review about Kinex was taken offline / removed / hidden from view / deleted by Trustpilot after Kinex  reported the review and claimed 'kinex reported this review for breaching of Trustpilot guidelines'
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Despicable company, bullying practices”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “I just want to warn people”  This bad review about Unicom was taken offline / removed / hidden from view / deleted by Trustpilot after Unicom reported the review and claimed 'Review does not relate to a genuine customer experience'
Employee complaints about working for Kinex / Verastar on Indeed  “Dont Bother You will last about a month”
*Complaint about Verastar Ltd /  Kinex on Trustpilot  “shocking company avoid !!!!!!” This bad review about Kinex was taken offline / removed / hidden from view / deleted by Trustpilot after Kinex  reported the review and claimed 'kinex reported this review for breaching of Trustpilot guidelines'
*Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Appalling service, feels like I'm talking to a brain dead brick”  This bad review about Clear Business was taken offline / removed / hidden from view / deleted by Trustpilot after Clear Business reported the review and claimed 'kinex reported this review for breaching of Trustpilot guidelines'
Complaint about Verastar Ltd /  Unicom on Trustpilot  “DO NOT HAVE ANYTHING TO DO WITH THIS COMPANY”
Complaint about Verastar Ltd /  Kinex on Trustpilot “Worst customer service ever”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “It is ok pretending that you will attend to this”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Do not even think of using this company !”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “AVOID DISGUSTING CUSTOMER SERVICE”  This bad review about Kinex was taken offline / removed / hidden from view / deleted by Trustpilot after Kinex  reported the review and claimed 'kinex reported this review for breaching of Trustpilot guidelines'
Complaint about Verastar Ltd /  Woav on Trustpilot  “Woav ignore me!”
* Complaint about Verastar Ltd /  Kinex on Trustpilot  “Kinex you should be ashamed of your company!”  This bad review about Kinex was taken offline / removed / hidden from view / deleted by Trustpilot after Kinex  reported the review and claimed 'kinex reported this review for breaching of Trustpilot guidelines'
Complaint about Verastar Ltd /  Kinex on Trustpilot  “don’t go near them ever !!”  This bad review about Kinex was taken offline / removed / hidden from view / deleted by Trustpilot after Kinex reported the review and claimed "This review contains accusatory or defamitory language."
* Complaint about Verastar Ltd /  Kinex on Trustpilot “Terrible” “Will cancel and go back to BT!!!”
Complaint about Verastar Ltd /  Clear Business on Twitter  “Clear Business are SCUM”
Complaint about Verastar Ltd /  Clear Business on Twitter “Do not use this company”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk “i have wasted so much time on this shoddy outfit!”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk  “Shocking customer service”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk  “very aggressive in many areas of their communication/sales”
Complaint about Verastar Ltd /  Unicom on Trustpilot “they managed to destroy by business”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “!!!!!!!!!!!!!!!!!!!!!!!AVOID IT!!!!!!!!!!!!!!!!!!!!”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Ruthless people”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  Review removed from view  This bad review about Clear Business was taken offline / removed / hidden from view by Trustpilot after Clear Business reported the review and claimed "The reviewer has created multiple profiles"
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Avoid at all costs! Avoid”  This bad review about Clear Business was taken offline / removed / hidden from view by Trustpilot after Clear Business reported the review and claimed "Accusatory Language"
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Poor customer service”
 
Complaints in March 2020
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Terrible company”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “DO NOT SWITCH TO THIS COMPANY !!!”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Avoid at all costs! Avoid”  This bad review about Clear Business was taken offline / removed / hidden from view / deleted by Trustpilot after Clear Business reported the review and claimed 'kinex reported this review for breaching of Trustpilot guidelines'
Complaint about Verastar Ltd /  Kinex on Trustpilot  “AVOID LIKE THE PLAGUE!”
*Complaint about Verastar Ltd /  Kinex on Trustpilot  “avoid”
*Complaint about Verastar Ltd /  Kinex on Trustpilot “Crooks, don't deal with them”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk  “My advise steer clear off kinex.”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk  “They harass you with phone calls”
Complaint about Verastar Ltd /  Kinex on Trustpilot “rip off lied to me about everything”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “These are the most horrific company to deal with”
Employee review about Kinex / Verastar on Indeed  “Hated it”  “overall avoid like the plague”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk  “STAY CLEAR”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “no-one available , phone clicks off”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Poor Customer service & over charged”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Promised the dream but nightmare”
* Complaint about Verastar Ltd /  Clear Business on Trustpilot  “A sales pitch isn't a promise”
Complaint about Verastar Ltd /  Kinex on Trustpilot “COMPLETELY USELESS - AVOID LIKE THE PLAGUE”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Stay clear of this utility supplier”
Employee complaint about Kinex / Verastar on indeed  “Unprofessional staff No training Rubbish job”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Worst company I have ever dealt with”
Complaint about Verastar Ltd /  Kinex on Trustpilot “Shocking !!”
Complaint about Verastar Ltd /  Kinex on Trustpilot “12 months of shocking internet service”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk  “very unprofessional and non co operative,”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Please avoid at all costs”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Cold calling”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Avoid at all costs”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Don't bother with this company”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Disappointing customer service”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “don’t trust this company for ur energy supply”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Worse company ever”
Complaint about Verastar Ltd /  Clear Business on Google “Terrible company”
Complaint about Verastar Ltd /  Kinex on Google  “They've already been heavily fined by ofcom”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Don't waste your time or money-AVOID!”
*Complaint about Verastar Ltd /  Kinex on Trustpilot  “we have decided to cancel”
Complaint about Verastar Ltd /  Clear Business on Google “I WOULD GIVE IT ZERO STARS IF I COULD!!!”
Complaint about Verastar Ltd /  Clear Business on Google  “Don’t go anywhere near this company”
Complaint about Verastar Ltd /  Clear Business on Google “This company are appalling to deal with”
Complaint about Verastar Ltd /  Kinex on Google “AWFUL WILL NEVER USE AGAIN”
* Complaint about Verastar Ltd /  Clear Business on Trustpilot “BE AWARE!!!! HORRIBLE SERVICE” This bad review about Clear Business was taken offline / removed / hidden from view / deleted by Trustpilot after Clear Business reported the review and claimed 'kinex reported this review for breaching of Trustpilot guidelines'
Complaint about Verastar Ltd /  Kinex on Trustpilot  “This to me shows a very incompetent company”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk  “customer beware”
Complaint about Verastar Ltd /  Kinex on Reviews.co.uk   “AWFUL - WOULD NEVER USE AGAIN”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “had enough” “bill is over 70% dearer”
Employee complaint about Kinex / Verastar on indeed “This place to work for is a joke.. un professional .. poor management”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Clear Business clearly taking our money!”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Cowboys Promised me better speeds n prices”
Complaint about Verastar Ltd /  Kinex on Trustpilot “so disappointed with this service and would not recommend them”
* Complaint about Verastar Ltd /  Kinex on Trustpilot “Over my dead and rotting corpse are they getting that contract”
*Complaint about Verastar Ltd /  Kinex on Trustpilot  “Dreadful dreadful service”
*Complaint about Verastar Ltd /  Clear Business on Trustpilot  “The worst company I’ve ever dealt with in my life” “It’s Just Been Hell on earth!”  This bad review about Clear Business was taken offline / removed / hidden from view / deleted
Employee complaint about Kinex / Verastar / Verastaruk on indeed  “Do not work for the company”
Employee complaint about Kinex / Verastar / Verastaruk on indeed  “Do not bother!”
 
Customer complaints in January & February 2020
Complaint about Verastar Ltd /  Unicom on Trustpilot “I have had no land line or broad band at my business for three weeks”
*Complaint about Verastar Ltd /  Clear Business on Trustpilot  “utterly disgraceful company. nothing but the hassle”
*Complaint about Verastar Ltd /  Kinex on Trustpilot  “Dreadful. Avoid at all costs”
*Complaint about Verastar Ltd /  Kinex on Trustpilot “PAY ATTENTION” “DO NOT TRUST”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “STAY WELL CLEAR “
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Horrible service throughout my contract “
Complaint about Verastar Ltd /  Kinex on Trustpilot  “DO NOT USE THIS COMPANY!!!!”
*Complaint about Verastar Ltd /  Kinex on Trustpilot  “Rude condescending sales team phone on a daily bases”
*Complaint about Verastar Ltd /  Unicom on Trustpilot  “Worst company I ever deal with”
*Complaint about Verastar Ltd /  Clear Business on Trustpilot “Clear business have very poor business ethics”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Clear Business Water are the worst company our business has ever had to deal with.”
*Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Regarding for your staff member”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “This company are shocking to deal with. Truly shocking.”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “This company is so frustrating that we will be changing supplier asap”
*Complaint about Verastar Ltd /  Unicom on Trustpilot  “stay well away very bad network”
Complaint about Verastar Ltd /  Unicom on Trustpilot  "Customer services and company a joke!!" This bad review about Unicom was taken offline / removed / hidden from view / deleted
Complaint about Verastar Ltd /  Unicom on Trustpilot “Following on from my last review”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Absolutely awful company to deal with”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Worst water supplier company ever”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “it seems to be impossible”
*Complaint about Verastar Ltd /  Unicom on Trustpilot “THE WORST COMPANY I HAVE EVER HAD TO DEAL WITH”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Extremely frustrated at the lack of customer service”
*Complaint about Verastar Ltd /  Kinex on Trustpilot “Ridiculous”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “absolute bunch of imbeciles”  This bad review about Unicom was taken offline / removed / hidden from view by Trustpilot after Unicom reported the review and claimed “Customer has not had a genuine experience with us”
* Complaint about Verastar Ltd /  Clear Business on Trustpilot  “RUBBISH SERVICE. RUBBISH CUSTOMER HELPLINE. CAN'T GET HOLD OF ANYONE.”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “This company has been an absolute nightmare”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Won't be staying after the contract”
Complaint about Verastar Ltd /  Kinex on Trustpilot “Is this the most incompetent company in the UK?”
*Complaint about Verastar Ltd /  Unicom on Trustpilot  “Honestly the worst company I have ever had the displeasure in dealing with”  This bad review about Unicom was taken offline / removed / hidden from view by Trustpilot after Unicom reported the review and claimed “Customer has not had a genuine experience with us”
Complaint about Verastar Ltd /  Kinex on Trustpilot   “A bad company” “Went without internet for 2 months”
*Complaint about Verastar Ltd /  Kinex on Trustpilot  “Abusive and threatening staff”
*Complaint about Verastar Ltd /  Kinex on Trustpilot  “Such an overbearing sales pitch”
*Complaint about Verastar Ltd /  Kinex on Trustpilot  “DO NOT TRUST these people”
Complaint about Verastar Ltd /  Unicom on Trustpilot “Poor customer service and disastrous communication” 
*Complaint about Verastar Ltd /  Kinex on Trustpilot “Cold called and was persuaded to receive a draft contract”
Complaint about Verastar Ltd /  Kinex on Trustpilot  "BAD REVIEW ABOUT KINEX REMOVED" This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed "User has created multiple profiles to review the company"
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Equipment Charge”   This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed 'The review contains offensive language that is accusatory, defamatory, violent, coarse, sexist or racist.’
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “My elderly mother is trapped in a repeating cycle of 3 year contracts with Clear Business”
*Complaint about Verastar Ltd /  Kinex on Trustpilot  “DON'T TOUCH THEM WITH A BARGE POLE. That's my experience”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Ive never been treated so bad by a company in my life”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “do not touch this company at all”
*Complaint about Verastar Ltd  / Kinex on Trustpilot “Awful Company”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Where is my refund?”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “DO NOT TRUST THIS COMPANY!”  This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed 'The review contains offensive language that is accusatory, defamatory, violent, coarse, sexist or racist.’
* Complaint about Verastar Ltd /  Kinex on Trustpilot  “Avoid at all costs, ignore this advice at your peril!!”
* Complaint about Verastar Ltd /  Kinex on Trustpilot  ”Refuse to remove me from their sales cold call database”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Poor customer service .Wrong false billing !”
* Complaint about Verastar Ltd /  Kinex on Trustpilot  “£800 TERMINATION FEE TO PAY , BE AWARE !!!”
* Complaint about Verastar Ltd /  Kinex on Trustpilot “Oh where do we start?! Bullying tactics, rude staff” This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex  reported the review and claimed “Customer has not had a genuine experience with us”
* Complaint about Verastar Ltd /  Kinex on Trustpilot  “I am not recommend on here kinex at all”
*Complaint about Verastar Ltd /  Unicom on Trustpilot   “don't go with them ever !”  This bad review about Unicom was taken offline / removed / hidden from view by Trustpilot after Unicom reported the review and claimed “Customer has not had a genuine experience with us”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “DO NOT TOUCH THIS COMPANY WITH A 10 FOOT POLE”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “What a terrible company who tell you one thing and then do another”  This bad review about Unicom was taken offline / removed / hidden from view / deleted
Complaint about Verastar Ltd /  Unicom on Trustpilot  “If I could give less I would” This bad review about Unicom was taken offline / removed / hidden from view by Trustpilot after Unicom reported the review and claimed 'The review contains offensive language that is accusatory, defamatory, violent, coarse, sexist or racist.’
Complaint about Verastar Ltd /  Unicom on Trustpilot  “debt collectors dcb who said i could end up on television if i didnt pay”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Shocking Shocking Shocking !!”
* Complaint about Verastar Ltd /  Kinex on Trustpilot  “I would avoid this company if possible”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Rubbish customer care you have to wait more than 30 minutes to connect”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “I DO NOT WANT CALLS FROM YOU EVER AGAIN”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Very bad service”
* Complaint about Verastar Ltd /  Kinex on Trustpilot  “Poor customer service” “billing errors, horrendous broadband. Poor”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “WOW, just wow! Cant believe the total inefficiency of this company”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Stay Clear” “I don't usually leave reviews but this company has been a nightmare to deal with”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Changeover debacle”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “How a £152 bill turned into £2731 bill”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “I remember dealing with Unicom and they were by far the worst telecom company”  This bad review about Unicom was taken offline / removed / hidden from view by Trustpilot after Unicom reported the review and claimed 'The review contains offensive language that is accusatory, defamatory, violent, coarse, sexist or racist.’
* Complaint about Verastar Ltd /  Kinex on Trustpilot  “if i could do zero stars i would”
*Complaint about Verastar Ltd /  Unicom on Trustpilot  “Terrible service”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Appalling treatment”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Awful , my fibre optic broadband is worse than the old dial up !” 
Complaint about Verastar Ltd /  Kinex on Trustpilot “Company reports bad experience reviews of customers as they want to hide their problems” This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex  reported the review and claimed “Customer has not had a genuine experience with us”
* Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Do not deal with this company”
* Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Terrible company”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Never respond to my emails”
* Complaint about Verastar Ltd /  Clear Business on Trustpilot  “The worst utility company I have ever come across”
* Complaint about Verastar Ltd /  Clear Business on Trustpilot  “The worst customer service for gas and electric I’ve ever come across.” This bad review about Clear Business was taken offline / removed / hidden from view by Trustpilot after Clear Business reported the review and claimed “Customer has not had a genuine experience with us”  
Complaint about Verastar Ltd /  Kinex on Trustpilot “I'm in a terrible mess since changing to kinex”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “No stars option . RIP off company”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “AVOID - Absolutely terrible service”
* Complaint about Verastar Ltd /  Kinex on Trustpilot “Unclear pricing and high charges...not recommended”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “I av never dealt with such a useless company”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Avoid like the plague!”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Tried to close my account”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “sent letter from baliffs for the sum off £1343.66”
* Complaint about Verastar Ltd /  Unicom on Trustpilot  “Nightmare of a utilities company”  This bad review about Unicom was taken offline / removed / hidden from view by Trustpilot after Unicom reported the review and claimed “Customer has not had a genuine experience with us”  
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Please don’t join this company”
* Complaint about Verastar Ltd /  Kinex on Trustpilot  “I switched to save money, but support is poor”   This bad review about Clear Businesss was taken offline / removed / hidden from view / deleted
* Complaint about Verastar Ltd /  Unicom on Trustpilot  “I strongly urge you not to deal with this company”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Bereavement Harrassment”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “How dare I ask for my PAC Code from Unicom!”
* Complaint about Verastar Ltd /  Kinex on Trustpilot “Absolutely abysmal company to deal…”  This bad review about Kinex was taken offline / removed / hidden from view / deleted
* Complaint about Verastar Ltd /  Kinex on Trustpilot  “Changed the price of plans after agreed”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “TERMINATION COSTS Absolutely shocked!!!!”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “shocking service”
* Complaint about Verastar Ltd /  Unicom on Trustpilot  “Please please please don't sign up with Unicom or any related companies”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Unjustified demands for money”
* Complaint about Verastar Ltd /  Unicom on Trustpilot  “Threatened to bring Channel 5 cameras to my family home for unexplained debt”
* Complaint about Verastar Ltd /  Clear Business on Trustpilot  “A really bad experience, never again”  This bad review about Clear Businesss was taken offline / removed / hidden from view / deleted
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Very poor service”
* Complaint about Verastar Ltd /  Kinex on Trustpilot “complete con stay with whoever you are”
 
BAD REVIEWS ABOUT VERASTAR POSTED ELSEWHERE 2020
Complaint about  Verastar t/a Clear Business on Google  “The worst company I have ever dealt with”
Complaint about  Verastar t/a Kinex on Google “One of the worse company I ever came across”
Complaint about  Verastar Ltd / VerastarUK on Google  “STAY AWAY FROM THIS COMPANY POOR SERVICE POOR CUSTOMER SERVICE”
Complaint about  Verastar t/a Clear Business on Google “Avoid these cowboys at all cost...... Awful shower!!”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk   “Abusive, threatening staff”
Complaint about  Verastar t/a Clear Business on Google  “Absolutely terrible company, with bills ranging from £50 through to £130 for the same amount of usage. Avoid!”
Complaint about  Verastar t/a Kinex on Google Was miss lead information and subsequently cancelled our contract with Kinex”
Complaint about  Verastar t/a Kinex on Google  “* DO NOT USE* Kinex”
Complaint about  Verastar t/a Clear Business on Google  “0 stars don’t ever use this company”
Complaint about  Verastar Ltd / VerastarUK on Google “DO NOT BE FOOLED BY THE FAKE GOOD REVIEWS”
Complaint about  Verastar Ltd t/a Unicom on Google “Shame I can't give them zero stars, shockingly rude customer services”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “Terrible company to deal with”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “I did something good for my business today. I got rid of Kinex.”

 Click HERE to see further large number of online complaints and postings about Verastar Ltd, Unicom, Kinex, Woav, Clear Business, Universal Debt Collection  etc. etc.

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Soon after the Ofcom fine of £200,000 for mis-selling, Universal Utilities T/A Unicom registered a change of name at Company House in October 2015 and they are now known as Verastar Ltd T/A Unicom, Kinex, Woav, Titan Telecom, Clear Business Telecom / Energy / Water etc. etc  Click HERE to see level of complaints about companies under the Verastar Ltd umbrella.  

The purpose of this website is to try to bring together people who are having problems with these companies and we also try to provide information that might be useful to customers having problems.

Emails we receive from customers of Verastar / Unicom / Kinex / Titan / Woav / Clear Business etc will not be published on this site but any correspondence we receive from Verastar Ltd / Unicom / Kinex / Titan / Woav / Clear Business or any other associated companies will be published on this page and the NEWS UPDATE page.  (We have received emails / letters from a director of Verastar Ltd raising his concerns about the contents of this web site and we will publish more details in the near future.)

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We have heard from former Unicom / Verastar customers who owned Company Limited businesses but closed down their business.  They were informed by Verastar / Unicom that in order for termination fees to be waived after they ceased to trade, they would first need to apply to Companies House to have their businesses struck off from the Companies House register.  However, customers then found that as soon as they applied to have their company struck off, Verastar / Unicom raised an objection with Companies House and the voluntary strike off was suspended.  Unicom then continued to follow their normal debt collection procedures for collection of termination fees from the customer with threats of legal action.  If any readers are experiencing this problem, you might find some useful information in this diary blog set up by a former Unicom customer to try and help people who were faced with this situation https://sites.google.com/site/unicomterminationfees/home

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We have heard from many people who cancelled their contracts with Verastar / Unicom / Kinex etc for various reasons such as selling or closing down their businesses or because they allegedly were not provided with the services and prices they were promised.  Unicom then applied demands for early termination fees amounting to three and four figure sums. We have heard from many people have felt harassed and intimidated by Unicom's debt collection practices and who have endured months / years of harassing phone calls, multiple letters with threats of legal action if termination fees are not paid by continuously revised dates, threats of involving the bailiffs, threats of trashing the customers credit ratings and state that credit will be difficult to obtain, threats of having to pay court costs, threats of an attachment of earnings order, threats of a charging order on the sale of property, threats of permanent loss of customer’s business telephone numbers, threats of third party debt order to freeze bank account. 

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Click HERE HERE & HERE to see a few examples of the threatening letters that Verastar send to their customers for collection of termination fees

January 2017 We would like to hear from Verastar customers who may have recently received a letter from 'Universal Debt Collection' similar to the letter below.  

It is worth noting here that Universal Debt Collection  is NOT an external licensed debt collection agency.  It is simply the name that Verastar Ltd have given to their own in-house Credit Control Department to collect debts from companies under their own Verastar Ltd umbrella. Universal Debt Collection is NOT licensed to collect debts AS a debt collector.   Readers who have received letters from 'Universal Debt Collection' might be interested to read about Npower, Wonga and some banks who were investigated for sending letters to their customers from fake debt collection agencies and from fake law firms. Click on the links for more information NPOWER / WONGA /  BANKS  

We have heard from many Verastar Ltd / Unicom customers who have received documents from Verastar / Unicom  that are almost identical to Court Claim Forms / Summons but if there is no Court Stamp, Claim No, Issue Date or Court Address then it is NOT a genuine Court Summons.  In addition, a genuine Court Claim Form would be sent by the Courts, not the company and would contain guidance notes and other forms including a defence form.  Click on the image to see an example of an imitation 'Court Claim Form / Summons' sent by Verastar Ltd to their customers for collection of termination fees.  This CAB link HERE explains court procedure and states "If the court's official stamp isn't on the claim form, the person you owe money to might be trying to get you to pay them back by pretending to send you court papers.  This could count as harassment by your creditor and might be against the law. You should get advice about what to do.'  

Click HERE for more information about termination fees and the debt collection practices of Verastar / Unicom / Kinex / Titan Telecom etc

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We have set up a 'support group' where people having problems with Verastar / Unicom / Kinex / Titan Telecom can contact others to share experiences and help and support each other. Please contact us at contact@unicom-complaints.co.uk if you would like details of how to join our group. 

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HOW TO COMPLAIN

If you believe you were mis-sold a service but are unable to resolve your dispute with the complaints procedure, you can complain to Ofcom via this link https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint/sales

Why it pays to complain via Twitter  http://www.bbc.co.uk/news/business-27381699

Sick of nuisance calls? Report them to the ICO  https://ico.org.uk/concerns/marketing/

How one man took matters into his own hands to stop unwanted cold sales calls  http://www.saynotocoldcalls.com/index.html

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Disclaimer:  Any suggestions given on this site are our opinions and not a substitute for legal advice from a solicitor or an organization like Citizens Advice.