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IMPORTANT MESSAGE FOR VERASTAR LTD / VERASTARUK EMPLOYEES  

Verastar Employees and Agents Claim Refund of Commission Clawbacks

If you work/worked for Verastar, or any of their subsidiaries in a self-employed capacity, or if part of your wages are/were made up from commission, AVP Law may be able to help you reclaim some money.  Please contact alex@AVPlaw.co.uk or visit http://avplaw.co.uk  for more details.

 

Click HERE to see list of approx 3,500 (three thousand five hundred customer complaints about the Verastar Ltd companies which includes Unicom, Kinex, Clear Business, Woav, Universal Debt Collection etc etc 

Click HERE to see list of hundreds of employee complaints about working for the Verastar Ltd companies which includes Unicom, Kinex, Clear Business, Woav, Universal Debt Collection etc etc 

IMPORTANT PLEASE NOTE  This web site is NOT owned by Unicom Telecom who changed their name to Verastar Ltd t/a Unicom, Kinex, Clear Business etc in October 2015 a few weeks after Ofcom fined Unicom £200,000 for mis-selling. 

If you are here by mistake and wish to contact any of the Verastar Ltd companies which includes Unicom, Kinex, Clear Business, Universal Debt Collection, Woav, Marble, Economy Gas, Insurance Octopus, 118777 and many other trading names,  details can be found on Verastar's own web site 'verastar.co.uk' or 'switchingon.com'

This web site (unicom-complaints.co.uk) was set up by former Unicom customers to provide information help and support to customers of Verastar, Unicom, Kinex,  Titan Telecom,  Woav,  Clear Business, Universal Debt Collection etc who have followed the company's complaints procedure but failed to find a resolution.

Click HERE to see list of approx 3,500 links to complaints and reports about companies associated with Verastar Ltd including Unicom, Kinex, Titan, Woav, Universal Debt Collection, Clear Business etc. etc.  (Note the number of BAD reviews about Verastar Ltd removed from TRUSTPILOT) 

Click HERE for several links to online blogs about Unicom / Verastar Ltd

Click HERE to hear reports about Unicom on BBC Radio 4 'You & Yours' consumer programme.

Click HERE for information about parliamentary debate raised by John Healey MP  to tell the story of his 70-year-old constituent who  was left with a £3,500 bill from Unicom / Verastar Ltd

Click HERE to read reviews about working for Verastar Ltd, Unicom, Kinex, Clear Business from unhappy employees such as the review below

Pinned Review  Employee complaint about  Verastar Ltd on Glassdoor  “we're all being forced to write positive reviews and getting bullied”

 

RATING SCORE COMPARISONS ON DIFFERENT REVIEW SITES ABOUT KINEX / VERASTAR

The online ratings on review sites about Kinex / Verastar vary enormously depending on which review site consumers look at

Reviews.co.uk - Kinex / Verastar have a rating score of ‘Bad’ with 1 star out of 5

Trustpilot - Kinex / Verastar subscribes to Trustpilot’s paid business services and Kinex have a rating score of ‘Great’ with 4 stars out of 5

Trustpilot - Woav / Verastar is another company associated with Verastar Ltd but they have not 'claimed' their Trustpilot review site, nor do they subscribe to Trust pilot's paid business services.  Here, Woav / Verastar have a Trustpilot rating score of ‘Bad’ with 1 star out of 5

It is up to consumers to decide which review site has the more realistic rating scores 

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April 2018 BBC NEWS  - Fake five-star reviews being bought and sold online

BBC 5 live Investigates was able to buy a false, five-star recommendation placed on one of the world's leading review websites, Trustpilot.

22 March 2019 The Times: Inflated fake reviews on Trustpilot

The Times has recently published a story (aptly titled "Trustpilot paid by firms to filter reviews")

Which report -  How to spot a fake review

You can’t always trust online customer reviews as there are ways sellers can get around the system.

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VERASTAR - CUSTOMER REVIEW OF THE MONTH  - In which Unicom / Verastar Ltd confirm they have not signed up to Ofcom’s voluntary code of practice which went live in April 2019 to automatically compensate customers when services do not work.  Unicom state that as they have not joined Ofcom’s voluntary scheme, they have no regulatory requirement to provide a minimum guaranteed speed.  

Click to enlarge  

BT, Sky, TalkTalk, Virgin Media and Zen Internet have joined Ofcom's voluntary scheme  https://www.bbc.co.uk/news/business-47768666

Click HERE to see thousands of customer complaints about Verastar Ltd

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VERASTAR - EMPLOYEE REVIEWS OF THE MONTH -  In which a former member of staff describes how working at Kinex made them feel "How is this company still in business, nothing but cold calling and stressful !!"   

Click  to enlarge  

This bad review about working at Kinex dated 23 May is no longer accessible via the main Indeed / Kinex reviews page 

VERASTAR - EMPLOYEE REVIEWS OF THE MONTH -  In which a former member of staff claims that "Massive staff turnover is a very clear indication that there’s something rotten at the core of this business. 

Click  to enlarge 

This bad review about working at Kinex dated 11 April is no longer accessible via the main Indeed / Kinex reviews page 

Click HERE to see hundreds of employee complaints about working for Verastar Ltd

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TRUSTPILOT REVIEWS ABOUT VERASTAR REMOVED FROM VIEW / TAKEN OFFLINE / HIDDEN .....

In January, February & March 2019 the Verastar VerastarUK group which includes Kinex, Unicom, Clear Business, Universal Debt Collection, 118777 etc etc had had approx 146 BAD reviews posted on Trustpilot of which 68 were reported by Verastar and removed by Trustpilot 

ALMOST HALF OF THE BAD REVIEWS ABOUT VERASTAR POSTED ON TRUSTPILOT WERE REPORTED BY VERASTAR AND REMOVED FROM VIEW BY TRUSTPILOT

January 2019 (Click to enlarge) 

February 2019 (Click to enlarge)

March 2019 (Click to enlarge) 

Click HERE to see full list of 'removed' Trustpilot reviews

(Coincidentally, Verastar Ltd and Trustpilot are both owned by the same company Vitruvian Partners)

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We would like to hear from any Verastar Ltd customers which includes Kinex, Unicom, Clear Business, Woav etc etc who are disputing termination fees and who have received a letter threatening a 'SITE VISIT' from Verastar's own 'Investigation Officers' to 'conduct a customer site investigation' and to 'collect evidence' or  if any customers have actually had a 'site visit'.  (See example of letter below)  contact@unicom-complaints.co.uk

(Click to enlarge)

It may reassure customers who have received these letters to know that Verastar's ‘Investigation Officers’ have no powers of entry whatsoever. Power of entry applies to registered bailiffs with a court judgment and Verastar's 'Investigation Officers' are NOT bailiffs. Verastar send these letters  by recorded signed for delivery, possibly to give them a more official appearance.  See this Citizen’s Advice site for information

It may also reassure customers who are disputing termination fees to know that 'Universal Debt Collection' is NOT an external licensed debt collection agency but is simply a part of Verastar themselves.  Universal Debt Collection is not licensed to collect debt AS a debt collector.

Another practice that Verastar apply as part of their debt collection procedures is to send customers a document that is almost identical to Court Claim Forms / Summons but are NOT genuine court papers.  Again, it might reassure customers who receive these 'Claim Forms' that if there is no official court stamp, no Claim Number, no Issue Date or no Court Address then it is NOT a genuine court summons document.  See this Citizens Advice site for more information

See example of a 'pretend' claim form below.

Click to enlarge

 

 

Disclaimer: These are our opinions and not a substitute for legal advice from a solicitor or an organization like Citizens Advice.  

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* 'Reviewer contacted' usually means that the review will be taken offline / removed from view from Trustpilot if the reviewer does not respond to the company's communication regarding the review and claim that 'This reviewer has not had a genuine buying or service experience.’  

 (It is interesting how many Verastar reviews are deleted because 'the review contains defamatory language')  

COMPLAINTS ABOUT VERASTAR COMPANIES POSTED ONLINE IN AUGUST 2019
BAD REVIEWS ABOUT VERASTAR POSTED ON TRUSTPILOT AUGUST 2019
Complaint about Verastar Ltd / Clear Business on Trustpilot “I can't wait for my contract to end”
Complaint about Verastar Ltd /  Unicom on Trustpilot   “Morally bankrupt awful company” This bad review about Unicom was taken offline / removed / hidden from view by Trustpilot after Unicom reported the review and claimed that “This review contains defamatory language”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Check meter…”
Complaint about Verastar Ltd /  Unicom on Trustpilot   “It is a shame”  
Complaint about Verastar Ltd /  Unicom on Trustpilot   “Aggressive and underhand company. Avoid at all costs.”  This bad review about Unicom was taken offline / removed / hidden from view by Trustpilot after Unicom reported the review and claimed that “This review contains defamatory language”
Complaint about Verastar Ltd /  Unicom on Trustpilot “AVOID LIKE THE PLAGUE”This bad review about Unicom was taken offline / removed / hidden from view by Trustpilot after Unicom reported the review and claimed that “This review contains defamatory language”
*Complaint about Verastar Ltd /  Unicom on Trustpilot  “Crooks”
Complaint about Verastar Ltd /  Unicom on Trustpilot “Disgusting services. Disgusting customer service. All in all disgusting company. AVOID”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Absolutely rubbish customer service”
*Complaint about Verastar Ltd /  Unicom on Trustpilot “dial up Internet was better that Unicom WiFi”  This bad review about Unicom was taken offline / removed / hidden from view by Trustpilot after Unicom reported the review and claimed that "The reviewer has has not had a genuine service experience”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “On balance, don’t sign with Kinex!”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Absolutely appalling 'Customer Service'!”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “REVIEW REMOVED BY TRUSTPILOT”  This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that “This review contains defamatory language”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Do yourself a favour, really, Avoid”
*Complaint about Verastar Ltd /  Kinex on Trustpilot  “Didn’t get what was agreed when we transferred to Kinex”
Complaint about Verastar Ltd /  Kinex on Trustpilot "From the beginning to the end pure nightmare”  This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that “This review contains defamatory language”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Please dont ask for a copy of your contract”
Complaint about Verastar Ltd / Clear Business on Trustpilot  “UNACCEPTABLE LACK OF ATTENTION”
*Complaint about Verastar Ltd /  Kinex on Trustpilot  Pushy and harassing!!”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Broadband?? What broadband???”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Not clear pricing”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “I was not told that I had to send in the old router”
Complaint about Verastar Ltd / Clear Business on Trustpilot  “Absolutely horrendous service”
*Complaint about Verastar Ltd /  Kinex on Trustpilot “Avoid with all cost”  ”Absolute joke this company”
Complaint about Verastar Ltd / Clear Business on Trustpilot  “KEEP AWAY YOU HAVE BEEN WARNED!!!!!!!!! Avoid Avoid Avoid!!!”
 
BAD REVIEWS ABOUT WORKING FOR VERASTAR FROM EMPLOYEES POSTED AUGUST 2019
Employee complaint about  Verastar  on Google  "Awful place to work, they couldn't care less about their customers and staff."
Employee complaint about  Verastar  on Glassdoor  "Thrown Under The Bus for Raising a Valid Issue"
Employee complaint about  Verastar  on Indeed  “Stay away”  “Would not go near this Company”
 
BAD REVIEWS ABOUT VERASTAR POSTED ELSEWHERE AUGUST 2019
Complaint about  Verastar Ltd t/a Clear Business on Google “This has been the worst company I have ever dealt with”
Complaint about  Verastar Ltd t/a Unicom on Google   “AVOID LIKE THE PLAGUE NO MATTER HOW CONVINCING THE CHATTER OFF THE RETENTION TEAM.”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “The company from the outset showed all the signs that cause concern for me”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “Absolutely appalling 'Customer Service'!”    This bad review about Kinex was taken offline / removed / hidden from view / deleted
Complaint about  Verastar Ltd t/a Clear Business on Reviews.co.uk  “I joined Clear business phone and broadband service in May 2018 and bitterly regret that decision”
Complaint about  Verastar Ltd t/a Unicom on Twitter  “Hey @verastaruk  - yet again Unicom is hard selling to vulnerable elderly people,”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “Lied when setting up contract”
Complaint about  Verastar Ltd t/a Unicom on Reviews.co.uk  “Do a Google search on 'Unicom complaints' for the REAL truth”
 
COMPLAINTS ABOUT VERASTAR COMPANIES POSTED ONLINE IN JULY 2019
BAD REVIEWS ABOUT VERASTAR POSTED ON TRUSTPILOT JULY 2019
Complaint about Verastar Ltd /  Unicom on Trustpilot   “Aggressive and underhand company. Avoid at all costs.”
Complaint about Verastar Ltd /  Unicom on Trustpilot “AVOID LIKE THE PLAGUE”
Complaint about Verastar Ltd /  Kinex on Trustpilot   “Absolutely abysmal company”   This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that “This review contains defamatory language”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Awful company”
*Complaint about Verastar Ltd /  Unicom on Trustpilot  “Pay little more and get a LOT better...”  
*Complaint about Verastar Ltd / Clear Business on Trustpilot  “Worst company I have ever dealt with. No help at all”  This bad review about Clear Business was taken offline / removed / hidden from view by Trustpilot after Clear Business reported the review and claimed that "The reviewer has has not had a genuine service experience”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “TERRIBLE. Please do not use Kinex!”  This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that “This review contains defamatory language”
*Complaint about Verastar Ltd /  Kinex on Trustpilot  “On hold and then cut off”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “I advise every one to avoid this company KINEX”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Terrible company, full of lies and only after one thing £££”  This bad review about Kinex was removed by Trustpilot after Kinex reported the review and claimed that “The review has been published on the wrong public profile or location.”  (Employee reviews are in breach of Trustpilot guidelines)
*Complaint about Verastar Ltd / Clear Business on Trustpilot  “terrible customer service never sign up with them again”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “SHOULD HAVE STAYED WITH BT!!!”  This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that “This review contains defamatory language”
Complaint about Verastar Ltd / Unicom on Trustpilot  “Worse customer service i’ve ever seen”   This bad review about Clear Business was taken offline / removed / hidden from view by Trustpilot
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Cheap service but they don't know what they're doing”
*Complaint about Verastar Ltd / Clear Business on Trustpilot  “Appalling customer service, shoddy practices”  This bad review about Clear Business was taken offline / removed / hidden from view by Trustpilot after Clear Business reported the review and claimed that "The reviewer has has not had a genuine service experience”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “WORST COMPANY EVER”  This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that “This review contains defamatory language”
*Complaint about Verastar Ltd /  Kinex on Trustpilot  “Absolutely drive me mad calling me all the time with sales calls”   This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that "The reviewer has has not had a genuine service experience”
*Complaint about Verastar Ltd /  Kinex on Trustpilot “FRAUD ALERT!! AVOID THIS COMPANY”  This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that “This review contains defamatory language”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “AVOID AVOID AVOID”
Complaint about Verastar Ltd / Unicom  “COMPASSIONLESS AND NO REWARD FOR LOYALTY”
Complaint about Verastar Ltd /  Kinex on Trustpilot  REVIEW REMOVED BY TRUSTPILOT   This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that “This review contains defamatory language”
Complaint about Verastar Ltd / Clear Business on Trustpilot  “Don't ever go with this company headache” This bad review about Clear Business was taken offline / removed / hidden from view
*Complaint about Verastar Ltd / Clear Business on Trustpilot  “Absolutely terrible company, definitely avoid”
Complaint about Verastar Ltd / Clear Business  REVIEW REMOVED BY TRUSTPILOT This bad review about Clear Business was taken offline / removed / hidden from view by Trustpilot after Clear Business reported the review and claimed that “This review contains defamatory language”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “No internet; no dongle either!”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Don't believe the rep”
Complaint about Verastar Ltd / Clear Business on Trustpilot  “Overcharged : (”
*Complaint about Verastar Ltd /  Kinex on Trustpilot  “Go Buy A Dongle”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “AVOID AVOID AVOID and I say again AVOID”  This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that “This review contains defamatory language”
Complaint about Verastar Ltd /  Kinex on Trustpilot “TOTALLY USELESS DO NOT SIGN UP WITH THIS COMPANY“
*Complaint about Verastar Ltd / Unicom “Avoid Take heed of this advice and stay clear of this company”  This bad review about Unicom was taken offline / removed / hidden from view by Trustpilot after Unicom reported the review and claimed that "The reviewer has has not had a genuine service experience”
Complaint about Verastar Ltd / Kinex on Trustpilot  “Worse internet provider”
Complaint about Verastar Ltd / Clear Business on Trustpilot  “Simply awful”
*Complaint about Verastar Ltd / Clear Business  “Clear Business provides really really slow broadband service”
Complaint about Verastar Ltd / Clear Business on Trustpilot  “Avoid Avoid Avoid”
Complaint about Verastar Ltd / Unicom on Trustpilot  “Would give zero if possible.”  This bad review about Unicom was taken offline / removed / hidden from view by Trustpilot after Unicom reported the review and claimed that "The reviewer has has not had a genuine service experience”
Complaint about Verastar Ltd / Kinex on Trustpilot “THIS IS THE WORST COMPANY I HAVE DEALT WITH”
*Complaint about Verastar Ltd / Kinex on Trustpilot  “Cold called from this company Very unprofessional”
 
BAD REVIEWS ABOUT WORKING FOR VERASTAR FROM EMPLOYEES POSTED JULY 2019
Employee complaint about  Verastar / Kinex on Google  " Sacked for been Ill"
Employee complaint about  Verastar / Kinex on Indeed "Shocking" "Kinex is a joke"
Employee complaint about Verastar Ltd /  Kinex on Trustpilot  “Terrible company, full of lies and only after one thing £££”  This bad review about Kinex was removed by Trustpilot after Kinex reported the review and claimed that “The review has been published on the wrong public profile or location.”  (Employee reviews are in breach of Trustpilot guidelines)
Employee complaint about  Verastar / Unicom on Glassdoor  "Awful"
Employee complaint about  Verastar / Kinex on Indeed  "terrible and racist"  This bad review about working for Verastar / Kinex was taken offline / removed / deleted from the Indeed listing
Employee complaint about  Verastar / Unicom on Glassdoor  "Awful company, avoid like the plague"
Employee complaint about  Verastar / Kinex on Indeed  "Foul mouth no morals no respect" This bad review about working for Verastar / Kinex was taken offline / removed / deleted from the Indeed listing
Employee complaint about  Verastar on Glassdoor   "Unprofessional"
Employee complaint about  Verastar / Kinex on Indeed  "Unsafe" "management is constantly threatening to sack people"
Employee complaint about  Verastar / Kinex on Glassdoor  "Avoid in Leeds” "Long days Lack of training no real help"
Employee complaint about  Verastar / Kinex on Glassdoor  "Promise you the world but do not deliver”
Employee complaint about  Verastar on Glassdoor "Shambles" "It is the epitome of a dead end job”
Employee complaint about  Verastar / Kinex on Indeed  "Treat you like garbage and don’t help you at all”
Employee complaint about  Verastar on Trustpilot  “managers are a joke Interview is a joke”  This bad review about working for Verastar / Kinex was removed by Trustpilot after Kinex reported the review 
Employee complaint about  Verastar / Kinex on Indeed  "Vile pure vile”  This bad review about working for Verastar / Kinex was taken offline / removed / deleted from Indeed
 
BAD REVIEWS ABOUT VERASTAR POSTED ELSEWHERE JULY 2019
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “What a dreadful rip off company, feel sorry for the staff”
Complaint about Verastar Ltd t/a Kinex on Google  “The company provides extremely poor customer services”
Complaint about Verastar Ltd t/a Kinex on Google “Most disgusting company ever. They are con artists and they are liars.”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk   “Such a rubbish company and customer service, wouldn't recommend them to my enemy”
Complaint about Verastar Ltd t/a Clear Business on Google  “Way too many phone calls trying to sell you other services”
Complaint about Verastar Ltd t/a Clear Business on Google  “The worst company on the planet. Avoid at all costs”
Complaint about Verastar Ltd t/a Clear Business on Google “worse telecom companies I never seen before”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “Bloody awful in all aspects. Customer service shoddy”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “Absolutely dreadful company to deal with. Avoid at all costs.”
Complaint about Verastar Ltd t/a Woav on Google  “Be careful with them”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “Do not go with this Company 10 years in Business never seen anything like it”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “Avoid this company at all costs”
 
COMPLAINTS ABOUT VERASTAR COMPANIES POSTED ONLINE IN JUNE 2019
BAD REVIEWS ABOUT VERASTAR  ON TRUSTPILOT
Employee complaint about  Verastar on Trustpilot "The floor manager is a bad pr*ck” This bad review about Verastar was taken offline / removed / hidden from view by Trustpilot
Complaint about Verastar Ltd / Unicom on Trustpilot “This company are an absolute joke”
Complaint about Verastar Ltd / Clear Business on Trustpilot  “Disgusting company”  This bad review about Clear Business was taken offline / removed / hidden from view by Trustpilot after Clear Business reported the review and claimed that “This review contains defamatory language”
Complaint about Verastar Ltd / Clear Business on Trustpilot  “Avoid at all cost”
*Complaint about Verastar Ltd / Clear Business on Trustpilot  “Terrible Customer Service - Avoid”
Complaint about Verastar Ltd / Clear Business on Trustpilot  “Poor customer service”
Complaint about Verastar Ltd / Clear Business on Trustpilot “Disgusted I dont think I have dealt with a worse company ever.”
Complaint about Verastar Ltd / Clear Business on Trustpilot  “I would not give them any stars . The company is an absolute joke”
*Complaint about Verastar Ltd / Clear Business on Trustpilot "Can't give 0 stars or I would"  This bad review about Clear Business was taken offline / removed / hidden from view by Trustpilot after Clear Business reported the review and claimed that "The reviewer has not had a genuine service experience”
Complaint about Verastar Ltd t/a Kinex on Trustpilot  “TERRIBLE SERVICE”  This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that “This review contains defamatory language”
Complaint about Verastar Ltd t/a Kinex on Trustpilot “Please avoid all costs”
Complaint about Verastar Ltd t/a Kinex on Trustpilot  “If I could give 0 star I will”
*Complaint about Verastar Ltd t/a Kinex on Trustpilot  “The worst company I've ever dealt with”
Complaint about Verastar Ltd t/a Kinex on Trustpilot  “AVOID IF YOU WANT A TROUBLE FREE LIFE”  This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that “This review contains defamatory language”
*Complaint about Verastar Ltd t/a Kinex on Trustpilot  “Cancellation”
Complaint about Verastar Ltd t/a Kinex on Trustpilot  “they are unable to provide us with the services we are paying for”
*Complaint about Verastar Ltd t/a Kinex on Trustpilot  “Rubbish Rubbish Rubbish Rubbish Rubbish Rubbish Rubbish Rubbish”
Complaint about Verastar Ltd t/a Kinex on Trustpilot  “Avoid Avoid Avoid !!!”
Complaint about Verastar Ltd t/a Kinex on Trustpilot  “Avoid this company at all costs”
Complaint about Verastar Ltd t/a Kinex on Trustpilot  “Tererible service” “Disgraceful business practice.”
Complaint about Verastar Ltd /  Unicom on Trustpilot “Absolute JOKE of a company!” “NEVER NEVER NEVER NEVER use this company for your business needs”
Complaint about Verastar Ltd / Clear Business on Trustpilot  “Total nightmare....!!”
*Complaint about Verastar Ltd t/a Kinex on Trustpilot  “Sharlatons just a bunch of liar's.”   This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that "The reviewer has used defamatory language and has not had a genuine service experience”
Complaint about Verastar Ltd t/a Kinex on Trustpilot  “DO NOT USE THIS COMPANY”
Complaint about Verastar Ltd t/a Kinex on Trustpilot  “Extremely distressing company. Save your business and do not use KINEX please.”   This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that “This review contains defamatory language”
Complaint about Verastar Ltd t/a Kinex on Trustpilot  “Would strongly recommend avoiding!”  This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that “This review contains defamatory language”
Complaint about Verastar Ltd t/a Kinex on Trustpilot  “should have stayed with BT”
*Complaint about Verastar Ltd /  Unicom on Trustpilot  “The Worst Company I have ever dealt with”  This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that “The reviewer has not had a genuine service experience.”
Complaint about Verastar Ltd / Clear Business on Trustpilot  "Criminal or just incompetent"   This bad review about Clear Business was taken offline / removed / hidden from view by Trustpilot after Clear Business reported the review and claimed that “This review contains defamatory language”  
Complaint about Verastar Ltd t/a Kinex on Trustpilot  “I phoned Kinex on 17th May to complain about being overcharged”
Complaint about Verastar Ltd / Clear Business / Kinex on Trustpilot  “Couldn’t rate it any lower or I would’ve. Joke of a company”  This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that “The reviewer has not had a genuine service experience.”
Complaint about Verastar Ltd / Clear Business on Trustpilot  Review removed from view  This bad review about Clear Business was taken offline / removed / hidden from view by Trustpilot after Clear Business reported the review and claimed that “This review contains defamatory language”  
Complaint about Verastar Ltd /  Unicom on Trustpilot  “I now wish I never heard of them in the first place”  This bad review about Unicom was taken offline / removed / hidden from view by Trustpilot after Unicom reported the review and claimed that “This review contains defamatory language”
Complaint about Verastar Ltd t/a Kinex on Trustpilot  Review removed from view   This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that “This review contains defamatory language”
Complaint about Verastar Ltd t/a Kinex on Trustpilot  “Terrible company”
Complaint about Verastar Ltd / Clear Business on Trustpilot  “They keep sending bill after we pay them”  This bad review about Clear Business was taken offline / removed / hidden from view by Trustpilot after Clear Business reported the review and claimed that “This review contains defamatory language”
Complaint about Verastar Ltd / Clear Business on Trustpilot   “Bad company”  This bad review about Clear Business was taken offline / removed / hidden from view by Trustpilot after Clear Business reported the review and claimed that “This reviewer has not had a genuine service  experience"
Complaint about Verastar Ltd / Clear Business on Trustpilot  “This company sends us ever increasing bills”  This bad review about Clear Business was taken offline / removed / hidden from view by Trustpilot after Clear Business reported the review and claimed that “This review contains defamatory language”
Complaint about Verastar Ltd / Clear Business on Trustpilot  “Terrible customer service”
*Complaint about Verastar Ltd / Clear Business on Trustpilot  “I have no idea why this company is playing around”
Complaint about Verastar Ltd t/a Kinex on Trustpilot   “Broadband is extremely slow”
Complaint about Verastar Ltd / Woav on Trustpilot  “Very poor customer service.”
Complaint about Verastar Ltd / Clear Business on Trustpilot “Closing is stressful”
Complaint about Verastar Ltd / Clear Business on Trustpilot “This is extremely poor customer service!”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “It took several lengthy calls to achieve a result”
*Complaint about Verastar Ltd / Clear Business on Trustpilot  “Still waiting for a reason for my bill”
Complaint about Verastar Ltd / Clear Business on Trustpilot  “Avoid this company at all costs”
Complaint about Verastar Ltd t/a Kinex on Trustpilot  “100% Renewable Energy Sources, or is it?”  This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that “This review contains defamatory language”      Click to enlarge
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Absolute disgraceful service”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Long waits when phone.Was on hold for over 20minutes”
*Complaint about Verastar Ltd /  Kinex on Trustpilot   “Absolute pain who refuse to remove your number from their database”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review and claimed that 'This reviewer has not had a buying experience.’
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Can't Wait to move”
*Complaint about Verastar Ltd / Clear Business on Trustpilot  Avoid this company at all costs” "BUYER BEWARE"
Complaint about Verastar Ltd /  Kinex on Trustpilot  “stay well away from Kinex”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review and claimed that “This review contains defamatory language”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “still cant manage to give electricity reading”
Complaint about Verastar Ltd /  Kinex on Trustpilot “Please if anyone need a better service avoided this company”  This bad review about Kinex was taken offline / removed / deleted 
Complaint about Verastar Ltd t/a  Kinex on Trustpilot  “I gave them one star because it wouldn’t allow me to give none”
Complaint about Verastar Ltd t/a Clear Business on Trustpilot  "The worst customer service ever"    This bad review about Clear Business was taken offline / removed / hidden from view by Trustpilot after Clear Business reported the review and claimed that “This review contains defamatory language”
Complaint about Verastar Ltd t/a Clear Business on Trustpilot “Have still not received an answer to a very simple query”
BAD REVIEWS ABOUT WORKING FOR VERASTAR FROM EMPLOYEES POSTED JUNE 2019
Employee complaint about  Verastar on Indeed  "If you have any mental health issues I wouldn't recommend verastar”
Employee complaint about  Verastar on Trustpilot "The floor manager is a bad pr*ck” This bad review about Verastar was taken offline / removed / hidden from view by Trustpilot 
Employee complaint about  Verastar on Indeed   Required to give notice.. notice not honoured.
Employee complaint about  Verastar on Glassdoor  "Poor pay, low pay rises, no sick pay, no compassionate paid leave”
Employee complaint about  Verastar on Google  "*DO NOT WASTE TIME APPLYING BECAUSE YOU ARE BETTER OFF UN-EMPLOYED!!!*”
Employee complaint about  Verastar on Indeed  "You work long hours for little appreciation of your work”  “Quantity over quality type of environment”
Employee complaint about  Verastar on Indeed  "when your sacked or leave they mess your wages up” This bad review about working for Verastar dated 6 June is no longer accessible via the main Indeed / Verastar reviews page 
 BAD REVIEWS ABOUT VERASTAR POSTED ELSEWHERE JUNE 2019
Complaint about  Verastar Ltd t/a Unicom on Twitter “(Unicom)Currently on day 12 of no phone line”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk   “The worst company I've ever dealt with”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “DO NOT GO WITH THIS PROVIDER”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk   “If you have spare time to deal with unwanted hassle, sign up today”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk   “Avoid this dreadful company at all costs”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk   “Would not recommend this company”
Complaint about  Verastar Ltd t/a Kinex on Google   “PLEASE AVOID AVOID AVOID AVOID AVOID”
Complaint about Verastar Ltd t/a Clear Business on Google  “I have emailed, no reply”
Complaint about Verastar Ltd t/a Clear Business on Google  “The worst company on the planet! Horrific to say the least!!!”
Complaint about Verastar Ltd t/a Clear Business on Google  “Awful!”
Complaint about Verastar Ltd t/a Clear Business on Google  “This is the worst company ever!!”
Complaint about Verastar Ltd t/a Clear Business on Google  “Don’t take out any new contracts with Clear business.   They are a nightmare!!!!”
Complaint about Verastar Ltd / VerastarUK on Google  “Apparently incapable of providing written responses/acknowledgments"
Complaint about Verastar Ltd t/a Clear Business on Google  “Do not use this company!” “Shocking service. Avoid avoid avoid!”
Complaint about  Verastar Ltd t/a Unicom on Twitter  “Unicom are useless I’ve no access to anything and can’t take card payments, recover emails, or access bookings”
Complaint about Verastar Ltd / VerastarUK on Google  “Stay away if they ring them to F**k off"
Complaint about Verastar Ltd / VerastarUK on Google  “My genuine advice is, STAY AWAY from this company"
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “DO NOT SIGN UP WITH KINEX....IT IS THE WORST BUSINESS EVER!!!”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “Terrible company, awful customer services”
Complaint about Verastar Ltd t/a Clear Business on Google  “An appalling Company to deal with.”
Complaint about Verastar Ltd t/a Clear Business on Google  “i will be contacting trading standards first thing monday”
Complaint about  Verastar Ltd t/a Unicom on Twitter  “how many times do you need to be told the account holder is dead!”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk   “AVOID AT ALL COSTS” “absolutely disgusted with Kinex”
Complaint about  Verastar Ltd t/a Woav on Twitter  “Very disappointed with service received from @WoavUK”
Complaint about  Verastar Ltd t/a Kinex on Twitter   “Promises of support. Nothing delivered, no feedback”
Complaint about Verastar Ltd t/a Clear Business on Google  “WORST COMPANY EVER !!!!! AVOID !!!!!!!”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “Worst company ever! LIED about the contract”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “This is the worst company as a business person I have ever had to deal with”
Complaint about  Verastar Ltd on Google  “Avoid at all costs"
Complaint about Verastar Ltd t/a Kinex Google   “Worst company ever took £4000 for a mobile data charge”
Complaint about Verastar Ltd t/a Clear Business on Google   “Worst company ever took £4000 for a mobile data charge”
COMPLAINTS ABOUT VERASTAR COMPANIES POSTED ONLINE IN MAY 2019
BAD REVIEWS ABOUT VERASTAR  ON TRUSTPILOT
Complaint about Verastar Ltd /  Kinex on Trustpilot “Avoid this company”  This bad review about Kinex was taken offline / removed / deleted 
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Can't actually believe I'm back here with this company”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review and claimed that 'This reviewer has not had a genuine service  experience.’
*Complaint about Verastar Ltd /  Kinex on Trustpilot  “So glad that I didn't sign a contract this morning”  
Complaint about Verastar Ltd /  Kinex on Trustpilot “Prices on face value were ok but rude operators”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “I wish I had never heard the name Kinex. I want out”
Complaint about Verastar Ltd /  Unicom on Trustpilot “Avoid this company like the plague”
Complaint about Verastar Ltd /  Kinex on Trustpilot “Terrible customer service and false promises”  This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that “This review contains defamatory language”
*Complaint about Verastar Ltd /  Kinex on Trustpilot  “Stay away from this company!”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review and claimed that 'This reviewer has not had a genuine service  experience.’
Complaint about Verastar Ltd /  Kinex on Trustpilot “Stay away from this company and never approach them”  This bad review about Kinex was taken offline / removed / hidden from view / deleted
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Beware of this company”
*Complaint about Verastar Ltd /  Kinex on Trustpilot  “Stay away from this company. I am sure you will regret if you use them.”  This bad review about Kinex was taken offline / removed / hidden from view / deleted
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Stay AWAY from this company!!!! AVOID THIS COMPANY AT ALL COSTS!!”
Complaint about Verastar Ltd / Woav on Trustpilot  “FRAUDULENT PRACTICES ABOUND WITH THIS COMPANY. THEY WILL STOP AT NOTHING.”
Complaint about Verastar Ltd / Clear Business on Trustpilot  “This is seriously the worst company ever”  This bad review about Clear Business was taken offline / removed / hidden from view by Trustpilot after Clear Business reported the review and claimed that “This review contains defamatory language”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “DO NOT TOUCH THIS COMPANY UNLESS YOU WANT TO BR RIPPED OFF!!”   This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that “This review contains defamatory language”
Complaint about Verastar Ltd / Clear Business on Trustpilot  “When you choose your water supplier, DON'T CHOOSE THEM.”
*Complaint about Verastar Ltd /  Unicom on Trustpilot  “Be very careful when signing up with this company!!!!”  This bad review about Unicom was taken offline / removed / deleted by Trustpilot after Unicom reported the review and claimed that 'This reviewer has not had a genuine service  experience.’
Complaint about Verastar Ltd /  Kinex on Trustpilot  “The worst ever broadband company that I have seen”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Having the worse customer service ever”
*Complaint about Verastar Ltd / Clear Business on Trustpilot  “Very terrible company”  This bad review about Clear Business was taken offline / removed / deleted by Trustpilot after Clear Business reported the review and claimed that 'This reviewer has not had a genuine service  experience.’
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Will never reccomend anyone to Unicom”  
*Complaint about Verastar Ltd / Clear Business on Trustpilot  “Customer service is abysmal”
*Complaint about Verastar Ltd / Clear Business on Trustpilot  “Horrendous company to work with”
Complaint about Verastar Ltd / Clear Business on Trustpilot  “Do not use this company for anything”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “I will not be using your company for our Broadband”
*Complaint about Verastar Ltd /  Kinex on Trustpilot  “The worst company you could ever go to!!”   This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review and claimed that 'This reviewer has not had a genuine service  experience.’
*Complaint about Verastar Ltd / Clear Business on Trustpilot  “Rude, lying, underhand! AVOID!!!!!!” This bad review about Clear Business was taken offline / removed / deleted by Trustpilot after Clear Business reported the review and claimed that 'This review contains defamatory language.'
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Not the most helpful company”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “This is literally the worst company I have ever had to deal with.”
Complaint about Verastar Ltd / Clear Business on Trustpilot “Disorganised and Threatening Company - Beware!”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Appalling company”
Complaint about Verastar Ltd /  Woav on Trustpilot “WOAV stay a way!” “This is your worst nightmare !”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Avoid this company at all costs”
Complaint about Verastar Ltd / Clear Business on Trustpilot  “IS THERE ANYBODY OUT THERE?”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Absolutely shocking service”
Complaint about Verastar Ltd /  Unicom on Trustpilot “Absolutely useless,worst company ever”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Incompetent badly run company”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Horrendous & Overcharging!!!”
Complaint about Verastar Ltd /  Kinex on Trustpilot “Absolutely horrendous company! Avoid at all costs!”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Kinex are hands down the worst company I've ever had the misfortune to deal with”
*Complaint about Verastar Ltd /  Unicom on Trustpilot  “disgraceful company...useless customer service and complaints”
*Complaint about Verastar Ltd /  Kinex on Trustpilot  “Kinex is a not an honest company. AVOID”
*Complaint about Verastar Ltd /  Kinex on Trustpilot  “No idea where all these rave reviews come from...”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “our impression is that Kinex is a shabby little company”  This bad review about Kinex was taken offline / removed / hidden / deleted
*Complaint about Verastar Ltd / Clear Business on Trustpilot “Wifi broadband internet disaster”
Complaint about Verastar Ltd / Kinex on Trustpilot  "Unbelievable!!!!!!!!"    This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that “This review contains defamatory language”
Complaint about Verastar Ltd / Kinex on Trustpilot   “BT service was abysmal Kinex is worse”  This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that “This review contains defamatory language”
Complaint about Verastar Ltd / Kinex on Trustpilot  “This is the worst company I have ever had the misfortune of dealing with”  This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that “This review contains defamatory language”
Complaint about Verastar Ltd / Kinex on Trustpilot  “The internet connection over the past 8 months kept breaking down”  
*Complaint about Verastar Ltd / Kinex on Trustpilot  “worse company ever DONT USE THEM!!!!”   This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review and claimed that 'This reviewer has not had a genuine buying or service  experience.’
Complaint about Verastar Ltd / Kinex on Trustpilot   “I would rate '0' starts if I could”  This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that “This review contains defamatory language”
*Complaint about Verastar Ltd / Kinex on Trustpilot  “Full of endless false promises”   This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review and claimed that 'This reviewer has not had a genuine buying or service  experience.’

*Complaint about Verastar Ltd / Kinex on Trustpilot   “Poor service and false promises!”

Complaint about Verastar Ltd / Kinex on Trustpilot  “I want out of contract but they won't let me”
Complaint about Verastar Ltd / Kinex on Trustpilot  “I am now contacting the industry ombudsmen to have this resolved”
BAD REVIEWS ABOUT WORKING FOR VERASTAR FROM EMPLOYEES POSTED MAY 2019
Employee complaint about  Verastar Ltd t/a Kinex on Glassdoor  "Awful place to work" “Huge staff turnover Poor treatment of staff”
Employee complaint about  Verastar Ltd t/a Kinex on Indeed "How is this company still in business, nothing but cold calling and stressful !!"   This bad review about working at Kinex is no longer accessible via the main Indeed / Kinex reviews page 
Employee complaint about  Verastar Ltd t/a Kinex on Glassdoor  "Nothing"   
Employee complaint about  Verastar Ltd t/a Clear Business on Indeed  “Does not care about their staff”
Employee complaint about  Verastar Ltd on Indeed   “Treat it as a temporary job” 
Employee complaint about  Verastar Ltd t/a Kinex on Glassdoor  “Lying Managers” 
Employee complaint about  Verastar Ltd t/a Kinex on Glassdoor  “The worst job I have ever had”
BAD REVIEWS ABOUT VERASTAR POSTED ELSEWHERE MAY 2019
Complaint about  Verastar Ltd t/a Clear Business on Google  “Worst company ever. Please avoid!!!”
Complaint about  Verastar Ltd t/a Kinex on Google  “Disgraceful, ofcom need to investigate!!!”
Complaint about  Verastar Ltd t/a Clear Business on Google  “This is the most dreadful company I have come across”
Complaint about  Verastar Ltd t/a Clear Business on Google  “Quite dreadful actually”
Complaint about  Verastar Ltd t/a Clear Business on Google  “If you can avoid using this company then do”
Complaint about  Verastar Ltd t/a Clear Business on Google  “Do not use!”
Complaint about  Verastar Ltd t/a Clear Business on Google  “terrible service and always extra charge”
Complaint about  Verastar Ltd t/a Kinex on Google  “At best unhelpful, at worst completely ignorant.”
Complaint about  Verastar Ltd t/a Clear Business on Google  “Avoid at all costs!!!”
Complaint about  Verastar Ltd t/a Clear Business on Google  “AVOID THIS COMPANY !!!!”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “threats of court action if attempted to go else where”
Complaint about  Verastar Ltd t/a Kinex on Google  “It is dishonest company”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “Kinex - disgraceful company”
Complaint about  Verastar Ltd t/a Kinex on Google   “Disgraceful service”
Complaint about  Verastar Ltd t/a Kinex on Google   “Kinex are quite possibly the worst Broadband provider in the UK”
Complaint about  Verastar Ltd t/a Kinex on Google  “Shockingly poor service!”
COMPLAINTS ABOUT VERASTAR COMPANIES POSTED ONLINE IN APRIL 2019
BAD REVIEWS ABOUT VERASTAR  ON TRUSTPILOT
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “avoid using Unicom at all costs as they are certainly not professional as they advertise!”
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “Truly terrible customer service”  "This bad review about Unicom was taken offline / removed / hidden from view
*Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Absolute screws!!!!”  “Stay away at all cost”   This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review and claimed that 'This reviewer has not had a genuine buying or service  experience.’
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “Stay away from Unicom!!”  "This bad review about Unicom was taken offline / removed / hidden from view by Trustpilot after Unicom reported the review and claimed that ‘The review contains offensive language that is accusatory / defamatory"  
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Kinex is a disaster”
Complaint about  Verastar Ltd t/a Clear Business on Trustpilot  “Not recommended anyone to use.”
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “KEEP AWAY!!!! Don't go near Unicom”
*Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “The worst thing our company ever did was sign up to kinex”
*Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Do not use this company!”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review and claimed that 'This reviewer has not had a genuine buying or service  experience.’
Complaint about  Verastar Ltd t/a Kinex on Trustpilot   This bad review was removed from view.   "This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that ‘The review contains offensive language that is accusatory / defamatory"
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  This bad review was removed from view  "This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that ‘The review contains offensive language that is accusatory / defamatory"
*Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “ripped off and still pestering me”  
Complaint about  Verastar Ltd t/a Woav on Trustpilot “Total incompetence or deliberate bad practice?”
*Complaint about  Verastar Ltd t/a Clear Business on Trustpilot  “Shocking! it would be easier to get out of prison that to leave”  This bad review about Clear Business was taken offline / removed / deleted by Trustpilot after  Clear Business reported the review and claimed that 'This reviewer has not had a genuine buying or service  experience.’
*Complaint about  Verastar Ltd t/a Clear Business on Trustpilot   “Terrible terrible company to deal with”  This bad review about Clear Business was taken offline / removed / deleted by Trustpilot after  Clear Business reported the review and claimed that 'This reviewer has not had a genuine buying or service  experience.’  
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “PLEASE STAY AWAY FROM THIS COMPANY KINEX”  "This bad review about Kinex was taken offline / removed / hidden from view by Trustpilot after Kinex reported the review and claimed that ‘The review contains offensive language that is accusatory / defamatory"
*Complaint about  Verastar Ltd t/a Unicom on Trustpilot   “Expensive and customer service never get back to you”
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “WARNING DO NOT USE UNICOM.”
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “Unicom are threatening me with £760 in charges.”
Complaint about  Verastar Ltd t/a Clear Business on Trustpilot  "What is curious is that the majority of the positive reviews mention by name a member of staff"
*Complaint about  Verastar Ltd t/a Kinex on Trustpilot   “Not working yet - 4 days and counting”
*Complaint about  Verastar Ltd t/a Clear Business on Trustpilot  “Clear Business Can Not Cope with Multiple Business Accounts”
Complaint about  Verastar Ltd t/a Clear Business on Trustpilot  “Have ongoing problems with Broadband from Clear Business”
Complaint about  Verastar Ltd t/a Clear Business on Trustpilot  “Stay well away from this company”
Complaint about  Verastar Ltd t/a Unicom on Trustpilot   “WARNING DO NOT USE UNICOM”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Come on kinex. Please sort it out”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Pray your phones don’t go down at the weekend... no-one will help you. Disgusted.”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “TERRIBLE COMPANY I WOULD NOT USE AGAIN!”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Absolutely crap!!! The broadband is shockingly bad.”  
*Complaint about  Verastar Ltd t/a Unicom on Trustpilot   “They charge you for fibre but you will be connected with copper”  This bad review about Unicom was taken offline / removed / deleted by Trustpilot after  Unicom reported the review and claimed that 'This reviewer has not had a genuine buying or service  experience.’  
*Complaint about  Verastar Ltd t/a Kinex on Trustpilot   “Their broadband is so so BAD”
*Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “one of the most deceitful companys I have had the displeasure to work with”  This bad review about Unicom was taken offline / removed / deleted by Trustpilot after  Unicom reported the review and claimed that 'This reviewer has not had a genuine buying or service  experience.’  
*Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Harrassing phone calls”
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “steamrollered into a verbal contract”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Signed up after promises of big savings”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Useless - Steer Clear”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot “Pestered by sales calls” “I regret changing supplier to kinex”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Only been with Kinex a matter of weeks and already regretting the decision”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “This is the worst company for service and customer service”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Worst company I have ever come across. Aggressive sales strategies and poor service”  "This bad review about Kinex was taken offline / removed by Trustpilot after Kinex reported the review and claimed that “The review contains offensive language that is accusatory, defamatory, violent, coarse, sexist or racist”
*Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “In summary our experience as a business using Kinex”
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “Tried to get minimum broadband line speeds”
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “AND STILL I WAIT FOR SERVICE”
*Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Please accept I do not wish to sign up”  This bad review about Kinex was taken offline / removed / deleted by Trustpilot after Kinex reported the review and claimed that 'This reviewer has not had a genuine buying or service  experience.’  
Complaint about  Verastar Ltd t/a Clear Business on Trustpilot “Change your supplier...”
*Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “Very poor service”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “attitude”
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “If I could choose zero stars I would!! DO NOT USE THIS COMPANY!!!”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “I wish we had never transferred to Kinnex!”
Complaint about  Verastar Ltd t/a Kinex on Trustpilot  “keep ringing every 20 minutes”  This bad review about Clear Business was taken offline / removed / deleted by Trustpilot after Clear Business reported the review and claimed that 'This reviewer has not had a genuine buying or service  experience.’  
* Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “Shocking and exasperating experience”
Complaint about  Verastar Ltd t/a Clear Business on Trustpilot  “UNCLEAR BILLS Don’t go near this company unless you want consent problem with your bills”  This bad review about Kinex was taken offline / removed / deleted
* Complaint about  Verastar Ltd t/a Clear Business on Trustpilot “Shockingly bad”
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “I’ve dealt with some poor customer service departments but Unicom excelled”
Complaint about  Verastar Ltd t/a Unicom on Trustpilot  “I have had nothing but problems”
BAD REVIEWS ABOUT WORKING FOR VERASTAR FROM EMPLOYEES POSTED APRIL 2019
Employee complaint about  Verastar Ltd / Kinex on Indeed  “Avoid avoid avoid”
Employee complaint about  Verastar Ltd on Indeed  “Avoid the Piccadilly office "
Employee complaint about  Verastar Ltd  on Indeed  “horrible to work for”
Employee complaint about  Verastar Ltd  on Indeed  “Full of false promises”
Employee complaint about  Verastar Ltd / Kinex on Indeed  “Rubbish” “Only put 1 start because 0 isn't available”
Employee complaint about  Verastar Ltd / Kinex on Indeed  “Massive staff turnover is a very clear indication that there’s something rotten at the core of this business.”
Employee complaint about  Verastar Ltd / Kinex on Google  “Worked for this 'company' in field sales for a couple of weeks. AWFUL.”
Employee complaint about  Verastar Ltd / Kinex on Indeed  “Sacked in a week”
Employee complaint about  Verastar Ltd t/a Kinex on Glassdoor  “Poor cold calling same old data that has been called over and over again”
Employee complaint about  Verastar Ltd on Glassdoor  “Poor management. HR department on its backside” “No customer care. Sloppy selling.”
Employee complaint about  Verastar Ltd / Kinex on Indeed   “Worst job I've ever had? Yes....”
Employee complaint about  Verastar Ltd on Glassdoor   "Not really recommending”
BAD REVIEWS POSTED ELSEWHERE APRIL 2019
Employee complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “Awful company! This company is a con”
Complaint about  Verastar Ltd t/a Clear Business on Google  “Never use their services”
Complaint about  Verastar Ltd t/a Kinex on Twitter  “No internet issues in 6 years with Daisy com move to #kinex Nothing but problems”
Complaint about  Verastar Ltd t/a Kinex on Google  “avoid at all costs”
Complaint about  Verastar Ltd t/a Kinex on Google  “TERRIBLE NIGHTMARE”
Complaint about  Verastar Ltd t/a Clear Business on Google   “Don't touch Clear Business with a barge pole”
Complaint about  Verastar Ltd t/a Kinex on Google  “DO NOT I REPEAT DO NOT SIGN ANYTHING WITH THIS MONEY GRABBING COMPANY!!!!”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “AVOID AVOID AVOID!!”
Complaint about  Verastar Ltd t/a Kinex on Google  “Avoid at all costs!” “the customer service is a joke”
Complaint about  Verastar Ltd  on Google  “Talk to me when you pay me the £25,000 you owe me !"
Complaint about  Verastar Ltd t/a Kinex on Google   “AVOID AVOID AVOID absolutely shambolic”
Complaint about  Verastar Ltd t/a Kinex on Google   “Absolute joke of a company”
Complaint about  Verastar Ltd t/a Kinex on Google  “Avoid Kinex!!!!!!”
Complaint about  Verastar Ltd t/a Clear Business on Google    “Do not touch this company with a barge pole”
Complaint about  Verastar Ltd t/a Kinex on Google  “Cant believe the shower of s**t”
Complaint about  Verastar Ltd t/a Kinex on Twitter  “NOW A FULL WEEK WITHOUT INTERNET! How can this even be POSSIBLE!?”
Complaint about  Verastar Ltd t/a Clear Business on Google  “Terrible company to deal with”
Complaint about  Verastar Ltd t/a Kinex on Google  “Really high pressure sales”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “AVOID!!!”
Complaint about  Verastar Ltd t/a Kinex on Google  “I will not recommend to anyone”
Complaint about  Verastar Ltd t/a Woav on Google   “the worst on  earth, AVOID them”
Complaint about  Verastar Ltd t/a Clear Business on Google  “Absolutely the worst utility supply company I have dealt with in 30 years”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “Absolutely disgraceful company Stay away”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “Worst company I have ever had the misfortune of dealing with. Conned from beginning to end.”
Complaint about  Verastar Ltd t/a Clear Business on Google  “Thieves and LAIRS.”
Complaint about  Verastar Ltd t/a Kinex on Google  “IF POSSIBLE WOULD HAVE LEFT NO STARS”
Complaint about  Verastar Ltd t/a Kinex on Reviews.co.uk  “Changed from BT at work because of price.  Kinex is awful.”
Complaint about  Verastar Ltd t/a Clear Business on Google   “Clear Business More like Shady Business”
Complaint about  Verastar Ltd t/a Clear Business on Google   “One of the worst companies I have ever had to deal with”

 Click HERE to see further large number of online complaints and postings about Verastar Ltd, Unicom, Kinex, Woav, Clear Business, Universal Debt Collection  etc. etc.

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Soon after the Ofcom fine of £200,000 for mis-selling, Universal Utilities T/A Unicom registered a change of name at Company House in October 2015 and they are now known as Verastar Ltd T/A Unicom, Kinex, Woav, Titan Telecom, Clear Business Telecom / Energy / Water etc. etc  Click HERE to see level of complaints about companies under the Verastar Ltd umbrella.  

The purpose of this website is to try to bring together people who are having problems with these companies and we also try to provide information that might be useful to customers having problems.

Emails we receive from customers of Verastar / Unicom / Kinex / Titan / Woav / Clear Business etc will not be published on this site but any correspondence we receive from Verastar Ltd / Unicom / Kinex / Titan / Woav / Clear Business or any other associated companies will be published on this page and the NEWS UPDATE page.  (We have received emails / letters from a director of Verastar Ltd raising his concerns about the contents of this web site and we will publish more details in the near future.)

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We have heard from former Unicom / Verastar customers who owned Company Limited businesses but closed down their business.  They were informed by Verastar / Unicom that in order for termination fees to be waived after they ceased to trade, they would first need to apply to Companies House to have their businesses struck off from the Companies House register.  However, customers then found that as soon as they applied to have their company struck off, Verastar / Unicom raised an objection with Companies House and the voluntary strike off was suspended.  Unicom then continued to follow their normal debt collection procedures for collection of termination fees from the customer with threats of legal action.  If any readers are experiencing this problem, you might find some useful information in this diary blog set up by a former Unicom customer to try and help people who were faced with this situation https://sites.google.com/site/unicomterminationfees/home

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We have heard from many people who cancelled their contracts with Verastar / Unicom / Kinex etc for various reasons such as selling or closing down their businesses or because they allegedly were not provided with the services and prices they were promised.  Unicom then applied demands for early termination fees amounting to three and four figure sums. We have heard from many people have felt harassed and intimidated by Unicom's debt collection practices and who have endured months / years of harassing phone calls, multiple letters with threats of legal action if termination fees are not paid by continuously revised dates, threats of involving the bailiffs, threats of trashing the customers credit ratings and state that credit will be difficult to obtain, threats of having to pay court costs, threats of an attachment of earnings order, threats of a charging order on the sale of property, threats of permanent loss of customer’s business telephone numbers, threats of third party debt order to freeze bank account. 

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Click HERE HERE & HERE to see a few examples of the threatening letters that Verastar send to their customers for collection of termination fees

January 2017 We would like to hear from Verastar customers who may have recently received a letter from 'Universal Debt Collection' similar to the letter below.  

It is worth noting here that Universal Debt Collection  is NOT an external licensed debt collection agency.  It is simply the name that Verastar Ltd have given to their own in-house Credit Control Department to collect debts from companies under their own Verastar Ltd umbrella. Universal Debt Collection is NOT licensed to collect debts AS a debt collector.   Readers who have received letters from 'Universal Debt Collection' might be interested to read about Npower, Wonga and some banks who were investigated for sending letters to their customers from fake debt collection agencies and from fake law firms. Click on the links for more information NPOWER / WONGA /  BANKS  

We have heard from many Verastar Ltd / Unicom customers who have received documents from Verastar / Unicom  that are almost identical to Court Claim Forms / Summons but if there is no Court Stamp, Claim No, Issue Date or Court Address then it is NOT a genuine Court Summons.  In addition, a genuine Court Claim Form would be sent by the Courts, not the company and would contain guidance notes and other forms including a defence form.  Click on the image to see an example of an imitation 'Court Claim Form / Summons' sent by Verastar Ltd to their customers for collection of termination fees.  This CAB link HERE explains court procedure and states "If the court's official stamp isn't on the claim form, the person you owe money to might be trying to get you to pay them back by pretending to send you court papers.  This could count as harassment by your creditor and might be against the law. You should get advice about what to do.'  

To our knowledge, Unicom have NEVER enforced any of their threats and taken legal action against anyone - ever.  We have also heard from a number of former Verastar / Unicom staff who confirmed this information.    It would seem that Verastar / Unicom have in the past only ever threatened to take legal action making people's life a misery in the process.

Click HERE for more information about termination fees and the debt collection practices of Verastar / Unicom / Kinex / Titan Telecom etc

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It is noted that many negative reviews about Verastar Ltd / Unicom / Kinex / Titan Telecom / Woav etc are deleted from review sites after intervention from Verastar and details can be seen HERE.  The number of deleted reviews and postings are listed below and HERE  and are highlighted 'Review Removed'.

It is noticeable on Trustpilot that most reviewers who posted positive high scoring reviews were 'invited' to do so by the company they are reviewing.  However,  most reviewers who posted negative low scoring reviews  were not 'invited' to do so and posted their reviews under their own initiative.   It is also noticeable that the number of negative low scoring Trustpilot reviews are not reflected on Unicom, Kinex and Titan Telecom's own web sites. 

Rating Score Comparisons

23 March 2016. The rating score for Unicom on Trustpilot  is 7.9 out of 10 but the rating score on Review Centre is 1.4 out of 5.

9 April 2016  The rating score for Titan Telecom on Trustpilot is 7.9 out of 10 but the rating score on Review Centre is 1.7 out of 5. 

9 April 2016  The rating score for Kinex on Trustpilot is 6 out of 10 but the rating score on Review Centre is 1.5 out of 5.  ALL the reviews about Kinex have now been deleted from Review Centre review site)

9 April 2016 the rating score for Optimum Calls on Trustpilot is 6.1 out of 10 but the rating score on Review Centre is 1.1 out of 5  (

By comparing the ratings scores of the two review sites, a discrepancy becomes apparent.  (It is interesting that Unicom, Titan Telecom and Kinex all subscribe to Trustpilot's paid business service)  It is also interesting that Verastar Ltd and Trustpilot are both owned by the same private equity company Vitruvian Partners.

Equally interesting is how TRUSTPILOT market their services. ‘DROWN OUT THE BAD PRESS AND POOR REVIEWS OF THE PAST’.  

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If you have paid a termination fee that you believe was unfair, if you are being harassed for payment of disputed termination fees,  if you are receiving unwanted sales calls, if you are employed by Verastar Ltd / Unicom / Kinex / Titan Telecom etc but disagree with their business practices, we would like to hear from you.  Please contact us at contact@unicom-complaints.co.uk

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We have set up a 'support group' where people having problems with Verastar / Unicom / Kinex / Titan Telecom can contact others to share experiences and help and support each other. Please contact us at contact@unicom-complaints.co.uk if you would like details of how to join our group. 

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HOW TO COMPLAIN

If you believe you were mis-sold a service but are unable to resolve your dispute with the complaints procedure, you can complain to Ofcom via this link https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint/sales

Why it pays to complain via Twitter  http://www.bbc.co.uk/news/business-27381699

Sick of nuisance calls? Report them to the ICO  https://ico.org.uk/concerns/marketing/

How one man took matters into his own hands to stop unwanted cold sales calls  http://www.saynotocoldcalls.com/index.html

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Disclaimer:  Any suggestions given on this site are our opinions and not a substitute for legal advice from a solicitor or an organization like Citizens Advice.